Great customer service!…read more I accompanied my friend while he was looking to test drive and possibly purchase one of their vehicles. The salesman couldn't have been nicer. He brought the car inside from the bitter cold so my friend could get a good look at it without freezing our behinds off. It had a very mom-and-pop feel to it due to the friendliness, great customer service, no pushy salesman, and availability of the staff. Cars in the lot are marked very clearly with prices, mileage, and all the specs on the cars. Inside, the showroom is very tidy, there's signs notifying of occupancy limits, and a mask mandate. The bathroom was very clean and there was a nice refreshment area and comfortable seating areas. Although my friend didn't end up buying a car that day, I would still much recommend this business to Jose in the market for a vehicle.

These guys are no better than your corner dirt used car lot. On Saturday, I made a deal for a car…read moreat MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Monday (today), I got a call from Kyle Whelan to let me know that he's vetoing the deal and will charge me an extra $5,000. I asked him very direct questions about his integrity. He specifically told me that he was not going to honor the word of his team and that it was a "miscommunication" (despite the original deal receiving manager approval and has Kyle's name on it). He admitted to calling neighboring dealerships to compare prices after we made the deal on Saturday and today he settled on $5k over. At the end of the call, I finally told him that I have no respect for the way he represented the store and Kyle said he didn't care.

Great place to buy a car from. Between Mike Klaben Jr and Mike Urbania you could not ask for a…read morebetter duo. Service Department is great also. Highly recommended Klaben

We were so appreciative of their customer service! Vince, in their service department was…read moreextremely knowledgeable and got us in and out as fast as possible!

I want to thank Frank, Dennis and Dominic for a smooth transaction buying a beautiful BMW…read more Thank you kindly, Lula M Harris

DO NOT TRUST THIS DEALERSHIP--DECEPTIVE SALES & ZERO ACCOUNTABILITY…read more I would give zero stars if I could. My mother is a 68 year old retired RN who purchased a van from Haus Auto Group with the intention of traveling across the country, visiting national parks. Instead, she has spent months dealing with a nightmare--costly repairs, misleading information, and complete disregard from the dealership. The van was misrepresented from the start. It was advertised as a Flex Fuel Chevy Express, which she paid a premium through the dealership's vendor to have delivered to her in Texas. Upon delivery, she discovered it was actually a VIA Motors VTRUX hybrid--a vehicle that very few mechanics can service due to software restrictions that a quick Google search will confirm was a complete failure for GM. The hybrid battery failed 3 days after she accepted delivery of this vehicle, and despite taking it to multiple shops, no one has been able to fix it. Additionally, the van has significant rust issues that were not disclosed at the time of sale. They haven't even honored their own guarantee and reimbursed her for what she spent in repairs the first month she owned it. My mother repeatedly reached out to Chris Haus, asking for assistance or a buyback, as she unknowingly purchased a vehicle that is essentially undrivable, and the vehicle delivered is not the vehicle she purchased. Communication has been slow, dismissive, and filled with empty promises. Every time she pushed for a resolution, she's been met with excuses or silence. Meanwhile, she's still making payments on a van that she cannot use. This dealership sold her a branded title vehicle without proper disclosure, failed to ensure it was in working condition, and has done nothing to make this right. She spent her life savings on what was supposed to be her dream vehicle, only to be stuck with an expensive, useless burden. If you value honesty, integrity, and accountability, DO NOT BUY FROM HAUS AUTO GROUP. I strongly urge anyone considering a purchase here to take their business elsewhere.

These guys were a life saver. I was traveling through the country and my alternator went on my car…read morein this town. The Chevy dealership recommended them bc they didnt work on foreign diesel cars. So this shop took us right in and started investigating how to fix my problem quickly. They located a part for me which was a problem all in itself, got it ordered and installed. They offered me a loaner car so I wasn't stuck at the shop all day and gave me a recommendation of where we could go to relax for a while. Just great service! Only one down side was that in the rush to get a stranded mom out of there (I begged to get this done asap) something happened to my oil level sensor. They had thought that it was possibly wet and it would stop giving me a problem but unfortunately while I was at my final destination it just completely stopped reading my levels. They had told me that I had an oil leak so that caused a concern for me to drive the vehicle bk home with no sensor to read the oil. They offered for me to stop on the way back but I would have been passing through after they closed on a Sat. So I had to have it fixed at a location where I was. Armando's hourly rate was quite high but I really didn't have much of a choice and I was assured I was in good hands so that made it sting a bit less. But when I had to get that sensor fixed because the clip got messed up during the alternator fix it was definitely frustrating. I do wish they would have looked at it better before I left but they had done so much for me already and it was past closing time he said. All in all I would go to them again. They were extremely kind, knowledgeable and empathetic. I'm sure if I wasn't stranded and they had more time I wouldn't have had a problem with the oil sensor. Just sucked having to pay to get that fixed also. I'm sure you will be happy with their service if you needed.

Extremely professional and trusted place to do business. We have used them many times for…read moreMechanical, Body, and paint work. The are exceptional and highly recommended! They have always performed a great job on our foreign vehicles.

I just purchased a new Mazda CX90 at Preston. Dave made the experience of new vehicle purchasing…read moreeasy and stress free. He was very knowledgeable and great to work with. I will definitely recommend him to my family and friends who are looking to purchase a new vehicle.

ATTENTION FEMALE SHOPPERS, Go to literally any other Mazda dealership, while our salesman was very…read morenice and we appreciated him, the manager was absolutely barbaric and would not let us leave after repeating multiple times that we were just looking around. Like physically put HIS BODY between me and the door. Honestly should've called the police. what a freak. Wish I could rate it a zero

I had been car searching for a new vehicle for a week at many dealerships with all bad experiences…read more Even after finding the SUV I wanted, the local dealership was very rude and demeaning. They informed me the vehicle I wanted was at this location but did not want to help me get it so I drove 81 miles from Cleveland to get what I wanted. Missy was beyond helpful and was not a pushy salesperson. She was amazing. We called ahead saying we were coming and she had it out front waiting. After I got there, as soon as I said let's do this, she had it in the back getting gases up and detailed. She went over and above taking pictures of my programmed radio channels and even took a picture of me with my new car. I also enjoyed our conversation while going through the process. Travis in financial was also a great help. I never saw someone go process everything so quickly. She was very pleasant and helped me through the process We also had great conversations. Before I left they set up my phone and showed me all the features of the car. This is not your typical dealership. They treat you like great friends that they've known for years. This was the best experience I could ask for. I only wish this location wasn't so far because I feel I could trust them to work on my car and not have to worry. I would give more than five star if I could

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

About a week ago I left an unfavorable review, and they reached out to make things right, so this…read moreis an updated review... I was in to look at Camrys I was interested in, and was offered no assistance, so I left feeling a little annoyed and insulted. Stephanie D reached out to apologize and I made an appointment the next day to meet with a sales rep. After meeting with sales rep (Kevin Sikora) and taking a test drive, was offered a deal too good to pass up. Also a pleasant experience in the finance office with Keely; no shady monkey business at all during the parade of paperwork. She did try to sell a few last-minute extras but didn't turn evil on me when I declined them. Very happy with the car I got and the deal that came with it. So I guess the moral of the story would be to make an appointment?

If you want to have a great experience, ask for a Tyler Root if you are buying a new car, and…read moreJessica Ramdin is an excellent spokesperson. Had a great experience

They were awesome! Saved my trip home. I was driving from DC to Minneapolis and had a blowout on…read morethe Penn Turnpike in the middle of the night. Changed to a donut spare and limped into Youngstown at 4am. Left a text with Boardman, got a prompt call back when they opened at 7:30. Brought my car in, they replaced the tire, checked out the car, replaced the spare in it's spot, and had me on my way by 9am. And at a very reasonable price! I couldn't have hoped for more! Ryan Patrick could not have been more helpful

We've purchased 3 cars so far and 1 was a 2024 Solterra Electric Vehicle. Sales process was…read moreexcellent and this rating doesn't reflect sales at all. This rating is solely on service for my 2024 Solterra. The service department has issues on service for electric vehicles. NOT recommended! A total disaster.