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    Mark Thomas Ford

    5.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

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    3 months ago

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    5 years ago

    LT was helpful getting me a vehicle , the finance department worked hard to keep cost of loan down . Trade in was a bit low . All is good

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    12 years ago

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    12 years ago

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    Cole Valley Cadillac

    Cole Valley Cadillac

    (13 reviews)

    Tried for a week to set up an appointment with a salesperson to look at vehicle. Had no success…read more only response was an internet person. I was willing to travel 1-1/2 hours to make a deal. They lost what would have been a sale on a car they've had a while too.

    Bad service took my Cadillac into service dept. to find and repair leak from sunroof . Water was on…read moreboth front floor floors boards they said they would look at it an advise me what it was . Few hrs later they call and said it was the drain lines one on each side . There was water puddled on the floor board I left so they could see where it was leaking . John Farris called me and he gave me a price of $1600.00 dollars to fix . I asked why so much he said to take carpet out and replace . I said no just fix the leaks . I'll take care of the carpet and clean it . He said not doing the carpet would be around $600-$700. I told him to go ago . Later in the day he called and said he has to order the parts will be 3-4 days but it only needed one hose instead of two they blew the passenger side and it was fine so I said ok but I need a courtesy car if they were keeping mine . When it was time to pick it up 4 days later still had puddles of water in it carpet drenched still . I asked why was it not wet vacuumed to at least get the water out . Said I told the not to do the carpet I told him not to rip the carpet up how could they tell the leak was fixed if water was still puddled . I took it home cleaned and dried carpet 3 days later it rained check the next day carpets wet again . Took back refuse to pay more they tell me it's the other hose that broke on passenger side gave me a price of$564.85 I advised it should have been fixed the 1st time they refuse to put a new hose on the passenger side they would try to repair it by stretching the hose 1/4". They called said car was done . Next rain leaked again same place as the beginning , so I don't know if they replaced anything ? They said if they had to put another hose I would have to pay $564.85 per service manage . I would not do business with them again . I was given the run around and different excuses by John Farris (service advisor). Be very aware ask for the old parts back on any repair . I trusted them I was wrong to do that !

    Mark Thomas Ford - car_dealers - Updated May 2026

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