Be Leery of this dealer! They sell you a 120,000 bumper to bumper warranty on a brand new Accord…read moreTouring hybrid. Nothing to worry about, right? Think again! I have bought 3 new Hondas in the last two years from this dealer. It's like pulling teeth to get them to do warranty repairs in general. Service is a nightmare. My Accord (2023) has rust on both rear doors inside the seals. They denied my 5 years unlimited milage rust claim. They could care less and send you on your way. I have been back and forth with corporate for over two weeks, stonewalling, gaslighting, endless transfers from department to department. $2,000 a month in Honda payments, not exactly the $2,000 a month treatment! Now I pursue Arbitration and a possible lawsuit. The mask falls off and you can see what this truly is, taking your money with a smile on their face and then turning their back on you. S-H-A-M-E. Everybody is all smiles when they get their car and promises. I am here to tell you with experience just wait and see!

Y son took his Honda crv in. They told him Around 7000 for a new turbo. I said no way. Bought a ome…read moreturbo for 800, installed for 150. Next they wanted to replace all the injectors. I bought a bottle of purple magic and cleaned them. No problems since.

Run away - Bought a certified pre-owed vehicle that was "checked" and good to go. Drove it down the…read moreroad and notice noises from the brakes. I notified the dealership and was told that it may be due to the car sitting, and told drive it and see if it continues. Well it did, so I called and took it in. They find out that it has a caliber hung up. They tell me the caliber is covered but nothing more. After arguing they decide to eat the cost. When I get the car back I realize that they replaced pads on one side but not the other. Brakes should not be done this way. This is laziness and a lack of craftsmanship. When ask they say this is how they normally would do a fix like this and that the other side pads and rotor were fine. What a joke. My best advice is to stay away. Unless you are the type that likes it without. Update: Had to go back again. Vehicle is under 3,000 miles since the first visit and they charged me for the repair on parts they told me had 3/4 life. Showed them their OWN inspection sheet for this. They must have lied on it.

I have nothing but good things to say. Bought a used equinox and have put 75 k on it still no…read moreproblems at all. Call for service appointment no problem get you in and out and explain the paperwork too. I am about to buy a new truck from them too. Keep up the good work!!

I highly recommend Richards Auto! They always have time for there customers. All there service is…read moredone in a timely manner. The owners and workers are very nice and helpful. They will answer any question you may have. Prices are very reasonable. I won't take my car anywhere else.

This dealership sold me a car that was not legally driveable. The owners/managers, Lynell and…read moreDennis, were extremely rude when I approached them after my car started overheating 10 minutes after I drove it off the lot. They said it wasn't their problem. After taking my car to get an estimate somewhere else I found that it had been previously wrecked and had more issues than the car was actually worth. I am still trying to fight it but I would not recommend this company to my worst enemy.

Absolutely phenomenal service! It was zero pressure, yet I knew everything about every corner of my…read morecar before I left. Would highly recommend! Chris and Thomas were amazing! Seriously go in and ask for them!

Avoid Sim's Buicks at all costs. I rarely leave reviews, but our experience here was so appalling I…read morefeel obligated to warn others. The Service Department is shockingly unprofessional and downright rude. If you dare to leave a negative review--even if it's 100% truthful--they'll retaliate by blocking your account. That's not just bad business, it's unethical. What's even more disturbing is the number of lawsuits filed against this dealership by their own employees. That alone should be a red flag for anyone considering doing business here. How this place is still operating is beyond me. Save yourself the headache. There are plenty of dealerships out there that treat customers with respect and integrity. Sim's Buicks is not one of them.

Tried for a week to set up an appointment with a salesperson to look at vehicle. Had no success…read more only response was an internet person. I was willing to travel 1-1/2 hours to make a deal. They lost what would have been a sale on a car they've had a while too.

Bad service took my Cadillac into service dept. to find and repair leak from sunroof . Water was on…read moreboth front floor floors boards they said they would look at it an advise me what it was . Few hrs later they call and said it was the drain lines one on each side . There was water puddled on the floor board I left so they could see where it was leaking . John Farris called me and he gave me a price of $1600.00 dollars to fix . I asked why so much he said to take carpet out and replace . I said no just fix the leaks . I'll take care of the carpet and clean it . He said not doing the carpet would be around $600-$700. I told him to go ago . Later in the day he called and said he has to order the parts will be 3-4 days but it only needed one hose instead of two they blew the passenger side and it was fine so I said ok but I need a courtesy car if they were keeping mine . When it was time to pick it up 4 days later still had puddles of water in it carpet drenched still . I asked why was it not wet vacuumed to at least get the water out . Said I told the not to do the carpet I told him not to rip the carpet up how could they tell the leak was fixed if water was still puddled . I took it home cleaned and dried carpet 3 days later it rained check the next day carpets wet again . Took back refuse to pay more they tell me it's the other hose that broke on passenger side gave me a price of$564.85 I advised it should have been fixed the 1st time they refuse to put a new hose on the passenger side they would try to repair it by stretching the hose 1/4". They called said car was done . Next rain leaked again same place as the beginning , so I don't know if they replaced anything ? They said if they had to put another hose I would have to pay $564.85 per service manage . I would not do business with them again . I was given the run around and different excuses by John Farris (service advisor). Be very aware ask for the old parts back on any repair . I trusted them I was wrong to do that !

Our Jeep didn't start, we had it towed to Greenwood Auto. They did a diagnosis and said battery was…read morefully charged but not enough CCA to start. A replacement battery was $501.00. I said WOW! why so much, because I have seen other places much cheaper. He said this is what they use to replace it. I was stuck, I needed my Jeep. So I had to pay this rapist their very high price. I checked with Walmart, they had about 100 batteries to choose from all under $200.00 and free install. I am new to this area and learned a big lesson. I would NEVER go back to this dealer.

Best service department!!! We bought our 2020 dodge caravan…read morebrand new from greenwood and have been servicing it there ever since. The scheduling is easy. The people are very polite and helpful. The prices are comparable to the franchise shops. I recommend Greenwood Auto in Courtland for all you Mopar needs.

This is a great service. Worked with Joe, who was very kind, courteous, and professional. He was…read moreable to negotiate and unbelievably good price on a new car for me. Look forward to working with him again and would recommend him to anyone looking to purchase a new or used car that doesn't want to deal with the stress of a car dealership.

The individual who helped me, Joe, has been great throughout the entire process and was very…read morehelpful in acquiring my new pick up truck. Rather than just slog through all of the unscrupulous dealership-side tactics over and over again, I am more inclined to just seek out his expertise and assistance in the future. Thank you so much for you help, YCBA team.

Blown Head Gasket! Within 3 weeks of purchasing a vehicle from Valley Auto Finance; myself and my…read moretwo children were on the side of the highway requesting an emergency tow. I purchased the vehicle on February 27,2026 and the vehicle overheated and died while I was driving on the evening of March 20, 2026. I've contacted Valley Auto Finance and the matter remains unsettled. This is a recurring issue where customers are being deceived. People educate yourself and check the Ohio Attorney General website both locations have numerous complaints listed. Avoid a world of pain Do Not buy from Valley Auto Finance. (Njnam)

No pressure sales. Owner listened to what I was looking for in a vehicle and found exactly what I…read morewanted. Made the whole process quick and stress free. So happy with my new ride and will definitely refer friends and family. Thanks to Valley Auto Finance in Warren, Ohio.