Absolutely phenomenal service! It was zero pressure, yet I knew everything about every corner of my…read morecar before I left. Would highly recommend! Chris and Thomas were amazing! Seriously go in and ask for them!

Avoid Sim's Buicks at all costs. I rarely leave reviews, but our experience here was so appalling I…read morefeel obligated to warn others. The Service Department is shockingly unprofessional and downright rude. If you dare to leave a negative review--even if it's 100% truthful--they'll retaliate by blocking your account. That's not just bad business, it's unethical. What's even more disturbing is the number of lawsuits filed against this dealership by their own employees. That alone should be a red flag for anyone considering doing business here. How this place is still operating is beyond me. Save yourself the headache. There are plenty of dealerships out there that treat customers with respect and integrity. Sim's Buicks is not one of them.

This is a great service. Worked with Joe, who was very kind, courteous, and professional. He was…read moreable to negotiate and unbelievably good price on a new car for me. Look forward to working with him again and would recommend him to anyone looking to purchase a new or used car that doesn't want to deal with the stress of a car dealership.

The individual who helped me, Joe, has been great throughout the entire process and was very…read morehelpful in acquiring my new pick up truck. Rather than just slog through all of the unscrupulous dealership-side tactics over and over again, I am more inclined to just seek out his expertise and assistance in the future. Thank you so much for you help, YCBA team.

Update on story below- I went to to Toyota again. The head of operation met with me as well as the…read moresenior head of service. They saw I put a new rim on where a tire had gone off. They wanted to assume the issue was caused by the rim like blaming a mythical pothole before. However, they did listen to me. That the old rim was checked and the only reason I put a new rim on was due to the fact after number of tires going off rims and near accidents I did not know if now something would now be wrong with it. They did want to take a look at the old rim but told me they would pay for other tire work. They wanted to see if there was a problem with the machine or rim for safety of customers. They believed I had problems and wanted to make that right. I give two more stars. I appreciate they worked to hear me out and repaid work done. I can't give more stars as it was more than one tire that went off shortly leaving the place. One was put back on by Flynn's by a friend there. The other that happened more often that I replaced the rim I wish they would have let me pay difference for other tires or other resolution on that one earlier when I told them I almost got into and an accident with a mother and kids. 3 times seems a little on the far side. I was afraid to drive my truck on new tires which felt very strange. Under a stressful situation I do respect how professional they handled it. My main complaint is not acting faster. As I am sure this does not happen with most tire installs and talked with sales, it surprisingly would not keep me from buying a car there. The sales staff is knowable and an older gentleman AJ or A younger man Tony would be great men to help you buy a car. So bought 4 tires for my tundra. One tire on the front passenger side, a side I have never had issue before has popped out of the rim and almost caused me to have an accident 3 times. Often within hours of instilling the tire. Auto tech at other places are mystified that they would let me leave or not do more to fix the problem as the have never seen an issue like that before other than two reasons 1. Someone installs the tire wrong. 2. The machine does not put the tire on right. I offered to pay the difference even though I most got killed for different tires. They told me they got them from Flynn's so I talked to Flynns. I had auto techs stopping by my house to see the tire the let me keep as they couldn't believe it. It had gone viral. I have heard different reasons the tire may not go on, ok by I am driving a Toyota vehicle a a Toyota dealership. Let's say it's a problem with the rim and you already know the tire has caused a near accident with another vehicle, then have the customer get a rim and a tire. But they did not see any issue with the rim. They did try to tap dance out of putting new tires on. You let a customer leave when you know there has been a dangerous issue that could put their family and others at risk. You make it right. You figure out the problem. Do not trust them to put tires on your car. You are putting you, your family and others at risk. I have a whole bunch of auto techs that are ready to testify. Other shops don't let vehicles leave like this. If it happens they make it right without trying to blame the customer. I tried to be be nice during this and keep my cool to the service manager Ben, but his boss wanted to try and blame other things. People and myself could have died. I also own more than one vehicle and drove the worst due to workers having kids and I do not. I lost a kid and did not want kids losing their parents so have much nicer vehicles. I was going to get a new personal and business vehicle for myself, but I know not to get it there. Buy them and get them serviced elsewhere. You life and those of people you care about may depend on it. They knew their bad work almost caused a crash with a car containing kids and they did not do more to make it safe. I am bringing elsewhere and bringing another old tire to them. Last thing I would do is trust them with the work.

Salesmen are not truthful about the condition of used cars. Drove a very long way to drive a car…read morethat would not shift out of first gear. I was told all was well prior to making the trip.

This Ford dealership has been here for decades. I have been getting service there since moving back…read morein 2017. I was looking at the used F-150s, so I went in and talked to Steve Todd who I have known since I moved back here. Steve helped me get into one that I thought couldn't get done. Thanks to Steve I am the proud owner of 2019 F-150 that had low milage on it. They bent over backwards to help me, and I am grateful for helping me. If you are looking for a vehicle, stop in and see them.

LT was helpful getting me a vehicle , the finance department worked hard to keep cost of loan down…read more. Trade in was a bit low . All is good

Matt and his team were amazing, they worked out a 2 car deal for me and my son. Everything went…read moreoff without a hitch and it was so easy, all we did was pull up and sign and drive. They took their time showing us the features on our new cars and answered all our questions. I will be doing all my business with them from now on.

Chris was our salesperson and he along with the rest of the staff were very kind and welcoming. We…read morelove the car and appreciate how easy they made the transaction.

Tried for a week to set up an appointment with a salesperson to look at vehicle. Had no success…read more only response was an internet person. I was willing to travel 1-1/2 hours to make a deal. They lost what would have been a sale on a car they've had a while too.

Bad service took my Cadillac into service dept. to find and repair leak from sunroof . Water was on…read moreboth front floor floors boards they said they would look at it an advise me what it was . Few hrs later they call and said it was the drain lines one on each side . There was water puddled on the floor board I left so they could see where it was leaking . John Farris called me and he gave me a price of $1600.00 dollars to fix . I asked why so much he said to take carpet out and replace . I said no just fix the leaks . I'll take care of the carpet and clean it . He said not doing the carpet would be around $600-$700. I told him to go ago . Later in the day he called and said he has to order the parts will be 3-4 days but it only needed one hose instead of two they blew the passenger side and it was fine so I said ok but I need a courtesy car if they were keeping mine . When it was time to pick it up 4 days later still had puddles of water in it carpet drenched still . I asked why was it not wet vacuumed to at least get the water out . Said I told the not to do the carpet I told him not to rip the carpet up how could they tell the leak was fixed if water was still puddled . I took it home cleaned and dried carpet 3 days later it rained check the next day carpets wet again . Took back refuse to pay more they tell me it's the other hose that broke on passenger side gave me a price of$564.85 I advised it should have been fixed the 1st time they refuse to put a new hose on the passenger side they would try to repair it by stretching the hose 1/4". They called said car was done . Next rain leaked again same place as the beginning , so I don't know if they replaced anything ? They said if they had to put another hose I would have to pay $564.85 per service manage . I would not do business with them again . I was given the run around and different excuses by John Farris (service advisor). Be very aware ask for the old parts back on any repair . I trusted them I was wrong to do that !

Great place to buy a car from. Between Mike Klaben Jr and Mike Urbania you could not ask for a…read morebetter duo. Service Department is great also. Highly recommended Klaben

We were so appreciative of their customer service! Vince, in their service department was…read moreextremely knowledgeable and got us in and out as fast as possible!

Terrible customer service. Although the salesman was okay, the finance guy was rude, condescending…read moreand I felt very pressured. The one car I test drove had a warning light (like I wouldn't notice) yet I was pressured to lease that one. The deals he offered were horrible. They held my keys from me, just left them on the counter at the service area for anyone to possibly steal and joked they were keeping me hostage. I got up and left. I would never recommend this place.

Great experience. My salesman was Jim billock and I can't say enough to express my gratitude. Also…read morehe has a great team behind him. I would recommend anyone that is looking for honesty and a great vehicle , please see Jim billock and the team at Sims buick