We were very happy with the work they did on my ring. I upgraded my diamond on my engagement ring and the jeweler we worked with, Teri was so patient, informative and knowledgeable. He went out of his way to explain types of diamonds. He wasn't a typical obnoxious salesman. It only took 4 days to get my ring back and I was beyond impressed. Thanks, Diamonds Direct!!! read more

Friendly staff. I didn't feel pressured to buy anything. We got an engagement ring and one of our wedding rings from them. I'd recommend them read more

Literally can't say enough good things about this place. They really make the process worry free. I purchased my fiancée engagement ring here and now a year later we went back for wedding bands. We worked with Paul and he was great. Professional and friendly would work with him any day of the week. Give this place your business it doesn't get any better than this. read more

I believe my husband sent a review earlier, but as I sit here admiring my jewelry, I felt like I needed to write a review (since I am the one that wears the jewelry purchased from DD). I LOVE this place. They have helped us on several occasions and we have never been disappointed. In fact, we have been overjoyed( and it is difficult to please my husband with a business deal).. We have bought several items from their store, as well as having a couple of valuable stones set; one in house by Jeremy who is brilliant, and one by a designer they use, Christopher designs. I am so happy with everything they have done for us, and with their customer service. They are absolutely the best and I will not shop anywhere else for jewelry. read more

Love love love this place! Amazing customer service and they were so patient. I found my perfect ring thanks to Tammy and Melissa. No other place like this. read more

Great experience! Go to Tessa Gore she was an awesome sale person!! Asked a few questions and the brought out a bunch of rings. The first one she showed us was the one! read more

Thank you Diamonds direct.. My lady will be absolutely mind blown When she sees the great work you have done. My diamond expert Sara Oldham was absolutely wonderful the way she worked with me an my budget to give me the most for my dollar. I never thought I would be able to give my lady the quality ring that I have now. I know I wasn't the easiest of customers to work with but Sara's patience paid off. From the first time I talked with her and realized how pleasurable it was to be around the entire staff I knew that I was buying a diamond from Diamonds Direct in Raleigh NC simply because of the customer friendly attitude. Thank you Sara !! read more

I went to college in the RTP area but moved to Wisconsin after graduation. Many of my friends who stayed in RTP went to Diamonds Direct for their jewelry purchases. When I began looking at engagement rings, I went to local stores near me; however, I always kept Diamonds Direct in the back of my mind. I knew I would do a custom design, and there was only one store in my city that had the capabilities to execute the ring I envisioned. I got a quote from that store and looked at some of their loose diamonds, but I did contact Diamonds Direct, which turned out to be a great decision! I worked with Lisa Thomas throughout the process and she was awesome! Always quick to respond via email or phone call, we spoke frequently over a few months to make sure everything was good to go. First off, the loose diamond prices are what Diamonds Direct is known for, and with good reason. A similar "4C" stone from my local store cost 20-30% more than what I ended up paying. The sheer quantity of loose diamonds also far outpaces any other store I've been in. I knew a good friend who also worked with Lisa Thomas for her ring, and I ended up buying my center diamond without ever laying eyes on it (I definitely do NOT recommend that -you should always be able to look at a loose diamond before being it being set when you're spending thousands of dollars). In my case, it worked out well; the diamond met my every expectation! While the price for the diamond was excellent, Diamonds Direct's ability to custom design the setting was also a huge benefit. I did a C. Gonshor custom setting during their "designer showcase" event (Diamonds Direct has a showcase a few times a year with bigger discounts from some designers, but even if you don't get in during those times, you can still get a good deal on settings). I was not in a time crunch to get the ring made, but that is the one drawback of Diamonds Direct -if you want a custom piece, it's going to take 6 to 8 weeks; don't expect to have the finished product in a week or two. They don't usually do custom work on site, they send it out to one of their designers. After talking with Lisa multiple times during the designer showcase (even though I know they were extremely busy, she was in constant contact with me- I got really lucky working with her!), we had the "blueprint" for my ring. I received the ring after about 6 weeks and it was beautiful, however, there was an imperfection within one of the emerald side stones. I emailed Lisa, and within a day I had instructions for how to return the ring to get it fixed. It was sent back to C. Gonshor, and after 3 weeks I had it in my possession again -the new emerald was perfect. In terms of budget, we ended up hitting my maximum number on the dot; the other local store I was working with viewed my top number as a "minimum", so I appreciated not going over budget with Diamonds Direct. I also received the GIA certificate with my diamond and an appraisal for the completed piece. Pros: Great customer service with Lisa Thomas, loose diamond prices (go look at them, though!), huge selection of settings and ability to customize Cons: Length of time to get a custom piece completed if you are in a hurry read more

When you go to diamonds direct you've got to see Cindy! Wonderful experience shopping with her!

My husband & I went to DD to pick out something for my birthday. Raj helped us. He was AWESOME! It was a delight speaking with him and he showed me just about every necklace they had on display. The prices weren't as low as I'd expect, but the customer service (which to me is the main thing) was amazing! read more

Ok, time for an update. We brought my wife's ring back to be fixed. She told the girls that she wanted the ring soldered in place and reshaped. It took them only an hour or so to do, which was great. However, when she went to pick her ring up they did not solder it. We had to wait about 20 more minutes for it to be fixed. They ended up lasering it, or whatever, what they originally told us they were not able to do. We were fed up at this point. If I was not friendly with the Raleigh Detective working Off Duty there, I would have flipped out. It was because of him that I kept calm. Then, they wanted us to stay because the manager, or whoever, wanted to speak with us. We waited another 15 minutes to talk to him and he never showed because he was busy with a client. We decided to no longer wait and we left. The same manager ended up calling me, but I had no interest in speaking with him, plus I was at work and was busy. So, he called me wife and spoke with her. From what I gathered, based on what she told me, he was very condescending and arrogant. He wanted to know what he could have done to fix the problem. As far as she was concerned, what was done is done and we wanted nothing more to do with Diamonds Direct. If any employee of the company is reading this, here is your solution. Have your employees write everything down that your clients tells you that is needed to be done to fix your products so nothing is missed. Boom. In any case, Diamonds Direct has great prices and a huge selection, but they suck when it comes to fixing their products when they break. Having to get the same ring fixed four times is unacceptable. We talked many of our friends out of going to Diamonds Direct based on our experience. If her ring breaks again, which we are anticipating because it is loose again, I will spend the extra money and go to a professional jeweler that knows what they are doing. read more

Very helpful staff. The best gallery I've seen in the Triangle. I learned about diamonds over the course of a year getting ready to buy one and the manager treated me like I was well informed and he didn't try to get one over on me. I appreciated that about them. We go there first for everything. read more

Update*** A day after this was posted I received a phone call from the store owner and he brought my Fiance and myself in to talk with us and find a solution to the problem. I was very pleased by this level of service. He gave us a similar ring to wear while our ring is being remade and custom fitted around the stone and to her size. read more

We upgraded my wife's diamonds at Diamonds Direct and we couldn't be happier. Barak made time to sit with us for hours as we decided on the perfect stone (we wound up getting three)! We felt like diamond experts when we left the store. The education on diamonds alone was worth the money. The deal he gave us was unbeatable, and believe me, we did some research before deciding to buy. We recommend them to all our colleagues at REX and WakeMed. We wouldn't go anywhere else for a diamond in the future. It's also a very family friendly store, and as parents of two, we really appreciated that! - Dr. David Messerly read more

Let me start by saying we pulled into #DiamondsDirect after leaving a competitor, telling each other "we'll go in, tell them we're not buying, we just want to see what's in our budget." After checking in with a few pressuring competitors, we were basically ready to be done for the time being. The atmosphere when walking into Diamonds Direct was completely different. We walked into a store buzzing with excitement, and had to wait a few minutes to have someone meet with us, rather than having sales people rushing to our side. We met with Paul Locklear, who, I promise, changed how we looked at jewelry. Being a young couple, only 6 years in our relationship, we knew we were ready to commit to marriage, but not to spending an exorbitant amount of money on jewelry that wasn't something we would appreciate 50 years down the road. However, my soon-to-be fiancé is in a PhD program, so we didn't have the greatest finances towards starting our future together. We are currently debt free- and after this trip- we still are! Explaining this to Paul was intimidating, as it had been multiple times in the past to jewelers, but his response was magical. He asked us our budget, wrote it down, and set it aside. Then he took out a brochure, and went through each detail of a diamond that we had never looked into before. Paul asked us if we were willing to do a solitaire ring. After visiting so many sites and stores, sure, we'll look at anything in our price range. Let me preface by saying, we're an emotional couple. His mother gave us her original wedding bands to use for ours. Paul picked up on this, and offered to size and polish the bands if we found a ring that fit "us." I work in sales myself, so I understand the "good, better, best" tactic. However what Paul did was completely different. He pulled out 3 solo diamonds in our budget, hid the GIA specifications (by now he has taught us what these specs are) and laid them out for us to view. He asked us to examine the diamonds, and tell him which ones we liked and didn't like, and why. In the end, we chose the diamond, not Paul, and we got our FIRST CHOICE. Not to mention at a price that I couldn't believe was possible. I've seen the diamond, and the finished bands (that fit perfectly), but not the finished ring. I've been personally partial to a jeweler local to my hometown, that not only did Paul come from, but knew the owner and manager of the jeweler that sold my parents the first diamonds ever given to me. Now, my soon-to-be fiancé has seen my finished ring, and showing him again my diamonds from this previous jeweler, he is even more certain that we have received the best value we could ever expect. I have been so pleased with our experience at Diamonds Direct, and I will tell all of my friends and family to give them a try before going anywhere else. Paul Locklear especially deserves great praise, coming from a couple that values quality, and great service above all else. Thank you, Paul, you have changed our lives! read more

I want to thank Brain and the Diamonds Direct (DD) staff for their excellent service. My fiance absolutely loves her engagement ring and the compliments she receives. I feel very fortunate that I chose DD for several reasons. First, I greatly appreciate that I was not pressured and that they took the time to educate me on the key attributes about diamonds. At the time of purchase, I felt very good about the value of the designer ring and diamond I selected. Brian explained the DD guarantee and how important it is that customers are completely satisfied. Once you meet Brian, you will see for yourself that he is very professional, friendly, genuine and truly means what he says. Sometimes you learn more about a business when you encounter an issue and how they handle it. In my case there was a misunderstanding regarding the engagement setting and we did not notice until after I gave the ring to my fiance. Once I made Brian aware of the situation, he reassured me personally that DD would honor it's guarantee. Brian was very committed to getting this right and presented several options on how we could approach a solution. We chose getting the desired engagement ring and selecting a new diamond to avoid a situation where my fiance did not have to be without a ring while the new ring was being made. Brian sought out diamonds meeting our criteria and after a couple of visits we found the perfect diamond and moved ahead to have the ring made. As an exceptionally generous courtesy to us, Brian waived the cost of the upgraded diamond and additional cost of the desired ring setting. We are thrilled with the engagement ring, extremely thankful to Brian, and very happy with the service we received throughout. read more

Well this place totally dropped the ball on me. I was referred by 2 friends to check this place out for great deals. I dealt with a person, who I liked a lot and still respect, Raj. However my experience here at the end was a total failure. After I bought my first ring, I stopped in a few times to have my fiancees ring cleaned. They were always very friendly and spoke kindly to us. When it came time to ordering my wedding bands, I'm pretty sure they lost all interest in dealing with me. I came in a few times and got sub par service. They could never remember the ring I bought from them, even though they have been sending me mailings for months about it. It was hard enough to get someone to respond to me that frustrated me more. Towards the time when I finally got a estimate, I was told I changed my phone number that I had for 12 years and that's why they couldn't get me, but they admitted they could have read the numerous emails I sent and could of responded that way. Heck my email had my phone number in it. I always got the run around, and maybe it was because they were to busy. They kept telling me they needed to have my fiance bring the ring in to compare, before they could quote me on her wedding band, because they couldn't find her info in the system, so they had me drag her in. For the record, she went in 2x with the ring to show it to them. She met with a person the second time, that said, "oh we have this on file". "Ill pull some numbers and send you an email Monday with prices". Well a week went bye... nothing, I emailed back and forth with a person there trying to get info. A month went bye, and it took a nasty email by me with my frustration, to even get a response or a quote. I have never felt so pushed away, I wanted to buy something from these people, and they clearly acted as if they didn't really want to deal with me. Well after all this, I decided to give up my searches with them as I went to JM Edwards in Cary, and I'm getting the same stuff for 1/2 the cost, and they treat me with great customer service. They actually followed up with me and gave me prices fairly fast. I advise watching out for this place, once they get you for the big diamond, your following items don't interest them because its not the big deal. Plus you can find better deals at mom and paps. read more

I always hear Diamonds Direct commercials on the radio so I expected a lot going in. I was disappointed. Prices are not as good as advertised and although the selection is good, it's really nothing to write home about. read more

Pretty much horrible. Wedding rings were promised 4-6 weeks, they didnt come in until 9 weeks and that was after I hounded them. Then I had to call again to see if they were in, you think they'd call me after 9 weeks. Then we called to have them engraved the day we wanted to pick them up, they said it was fine, we got there and they said no way, they dont do it saturdays. well after threatening to leave without the rings, they changed their tune. wont be doing business there ever again. read more

The manager called me about the problem and refunded me the entire cost. I appreciated that he apologized about the situation and tried to fix their mistake. I distrust jewelers in general, so it's unfortunate that this happened, but diamonds direct seems like they have a good selection of jewelry and many employees to help customers. read more

My fiancé and I worked with Jody on getting engagement ring/wedding bands and she was absolutely AMAZING. She made the experience so great for us and worked with my fiancé and got exactly what I wanted while still making it a surprise by designing the ring custom. She also helped us get wedding bands and we look forward to seeing her every time we go! She is the best ! So nice, friendly, easy to work with! read more

We love Diamonds Direct! Thank you for making our engagement so special. Special thanks to Raj for everything he does. He made it so easy to do business with. Thanks! read more

I cannot stress enough how great of service this place gives you. Tessa was phenomenal to work with. She wasn't pushy at all and took her time to make sure she found the perfect ring for my soon the be fiancé. Tessa really helped educate me on the ring that I was buying and did everything possible to ensure she gave me everything that I was looking for,including staying on budget. I highly recommend buying your jewelry from this store and definitely ask for Tessa when you go! read more

As noted in my previous review, Corey made a large quantity of the experience. As I went to order a second band for my now wife's ring, I was told that Corey no longer worked there. They messed up the band (which this was the second band so it should have been an exact copy of what I already ordered there) but I didn't bother going back. When I picked it up, the people selling gave off a less sophisticated/intelligent look and more of a pawn shop feel. I hate that this type of change happened. Oh well. read more

If you go to diamonds direct deal with Lisa Thomas shes simply the best. She pays great attention to detail, and will find what you are looking for. I bought two rings from her and she did a fantastic job. read more

Incredible customer service! One of the great things about diamonds direct to is that after you buy any type of ring from them they will clean or polish it for free! read more

AMAZING!!!! My fiancé purchased my engagement ring from there and I love it. I purchased his wedding band from there also. You will be satisfied! read more

I highly recommend Diamonds Direct. Tina Greene was a pleasure to work with, she ensured that my custom designed jewelry was done to my complete satisfaction. I trust and I am pleased with the value from Diamonds Direct, I won't go anywhere else. Also, I appreciated the individual attention from Barak as well. Thank you. read more

I took my wife in to get a new necklace and the Sales rep Elizabeth was so helpful & knowledgeable, we ended up with a necklace and two rings. This is our new go to for future purchases. Service was excellent & friendly & we didn't feel pressured to buy. read more

I have always heard amazing things about Diamonds Direct! I have friends and family who have worked with this company (and Barak) before and they have nothing but wonderful things to say about the company, the employees, and especially their jewelry! I got engaged in March 2016. When it came time for me to design my engagement ring, I chose to work with Diamonds Direct even though I live in Tucson, ARIZONA. Yes, that's right... I chose to work with a company that is located across the country. I wouldn't have done it any other way. If I had to do it again (which, I did do it a second time... keep reading...), I would choose to work with them again (which I plan to do for everything else, too)! The employees at Diamonds Direct were very receptive to my design ideas (I worked mostly with Barak). They welcomed any photos of inspiration I could find and they even went out of their way to show me other design ideas that would compliment what I liked. They asked questions and made sure they covered all of their bases so the ring would turn out EXACTLY how I imagined. I went through several phases of CAD designs with the employees and the jeweler before I decided on the ultimate design. They always took their time to listen to me and they never lost their patience. I never felt pushed to do something that I didn't want to do. All of these qualities resonate with me because I tend to feel pressured when I purchase items (especially pricier items). I'm sure almost everyone knows what I mean... just think of all of the bad experiences you have had with sales reps! I assure you, you won't have that experience at Diamonds Direct. Anyways, I wanted to use my grandma's diamond for my engagement ring, although admittedly, I was scared to put it in someone else's possession. If you're like me, you would understand the fear I felt considering Kay's diamond exchange controversy. That said, the employees at Diamonds Direct assured me that my grandma's diamond would be handled with care; they made me feel confident and safe in my decision to send it to them to have my ring made. I have always refused to put my grandma's diamond in someone else's possession, but this time was different... I really promise you, the employees at Diamonds Direct mean what they say. They will treat your heirlooms with the accord they treat their own diamonds in their store. I can speak highly towards this company's trustworthiness. Diamonds Direct took concepts from various photos and raw design ideas and created a an engagement ring better than what I ever imagined it would look like. My first experience working with this company stood unparalleled. I use the word "stood" because my next experience with Diamonds Direct was even better... Fast forward to December 2016: My fiance wanted to upgrade my ring before the wedding. I chose to work with Diamonds Direct for the second time. This time, however, I chose to purchase a different diamond for the ring. I originally narrowed my selection down to a 1 carat diamond. I chose a 1 carat because that was the largest diamond we could afford (while also preserving quality). The employees contacted me two weeks later and told me news that made me jump up and down like a child: they found a 1.64 carat diamond for only a fraction more than I was willing to pay for the 1 carat. I thought the deal was too good to be true, but Diamonds Direct delivered again. The designing process went as smoothly as the first go'round. The employees knew I wanted the ring to be made in Platinum but I just couldn't afford it, so I chose 14k white gold and I patiently waited for my ring to arrive. When it came to my house, I opened the box to find the most beautiful ring I've ever seen. Flawless execution... and Diamonds Direct delivered one last time... I saw "PLAT" stamped on the inside of the band. They made the ring in Platinum for no extra charge!! I look at my ring and I thank the stars for Diamonds Direct because I wouldn't have been able to get this kind of ring anywhere else for the price and (INCREDIBLE) quality. In summation, this company is the best jewelry company I have ever worked with. They treat their customers with the utmost respect and talk to you like you've been their friend for years. Diamonds Direct won't treat you like you're a stranger... trust me. They go out of their way to offer the best service and support. They also go where no jeweler goes... they offer products at prices that no one else can beat. I teared up when I received my second ring because Diamonds Direct didn't have to do what they did. They did all of that because they care about their customers. Instead of being money-hungry, Diamonds Direct performs at a level that is sure to foster loyalty... even if you live across the nation! I will be sure direct all of my future business dealings with Diamonds Direct for as long as I am able to. Barak, thank you for letting me make my dream ring... it's actually better than my dream!! read more

Wonderful customer service. Staff was knowledgeable and highly educated in the diamond selection process. We left to visit another local store and returned to Diamonds Direct less than an hour later to make our purchase! We had been looking at rings for several months and our experience here really stood out. Tina sent us a video of our diamond and followed up 2 days later with a sweet Thank You card in the mail. Can't wait to see our finished engagement ring! read more

Raj is amazing. I have never dealt with better customer service in my entire life and I am in the customer service field. he's not a salesman he is a guide in the dark world of jewelry. I myself don't know anything about jewelry but I've done my research prior to going to look for any kind of jewelry and he came at me with a very good price and has made me something so beautiful I cannot describe it to you. but I was afraid that he put in to make happen what I needed to happen is amazing he treated me like I was the most important person in the world when I was talking with him. I will never go to any other jewelry store and I will never deal with another jeweler in my life except for him. I would recommend anybody going there and asking for him specifically. I don't know this man outside of diamonds direct I've never met him before and I am NOT paid by diamonds direct for this advertisement. This is my own self giving you another consumer an idea of the best place and best person to go to. if you want to talk to me personally send me a message. Thank you Raj!!! read more

I must say I wasn't too impressed. I thought the showroom was too small for as many cases as they have. They act like you're going to steal something before you even get in the showroom. Forget about walking around - based on what you're looking for, you get assigned a sales person. You better go there knowing exactly what you want. When they find out you just want to see "normal" rings and not $10,000 diamonds, you can just see the smile melt off their faces. My sales clerk would have rather been 10 different places than helping me with a purchase that was a lot of money for me. They advertise all the brand names but their selection of those were quite small in my opinion. I took the ring I bought back a week later because the stone was already loose and was told that's just the way the setting is. So, I contacted the manufacturer, Tacori, and was told NO - no stone should be lose and it doesn't matter if it's a $500 ring or a $50,000 ring. If you have the money, they'll be nice to you but otherwise, you'll barely get noticed. read more

Big shout out to Lisa Johnson. She's down-to-earth, attentive, patient, and went the extra mile to ensure that we found what we were looking for. We changed out minds a bazillion times and she didn't bat an eye. She made us feel as if we could take all the time in the world to pick out the perfect diamond. The selection is incredible and I think it would be hard for someone not to find what they were looking for here. read more

Worked with Amy on a custom design and set-piece for my fiance's engagement ring, everything seemed great until I made the deposit. After they had just a little bit of my money in hand the customer service went out the window. Failures to return phone calls, the ring came back incomplete, and then constant extensions on when the ring would be back from being completed...they hadn't even sent it out a week after they told me it would be corrected. "An experience that exceeds expectations." More like a debacle of epic proportions. I will not be bringing my business back to this store, and I will be telling friends and family to avoid this place. read more

We visited the store two weeks ago and were greeted with enthusiasm. We learned a lot about diamonds. However, we wanted to continue with our shopping and checked other options. A few days ago, we found a engorgement ring and wedding band for sale from a private seller. This ring was actually purchased from DD only six months ago. One of the representatives told me over the phone that sizing travels with the rings, regardless who the current owner is. Today, we took the rings to Diamonds Direct to verify their identity and were told that they appeared to be what the paperwork said. However, because the size of the rings were too large to be downsized, we were offered $800 credit toward the purchase of the new ring. The appraisal on our two rings were for $8300 and Diamonds Direct would give us $800 credit if we would buy new rings. Needless to say, the staff was not very friendly and we weren't offered any mimosas either. We just wanted to save some money but we learned a priceless lesson. Stay away from Diamond Direct. When they sell you a new diamond they tell you that you are getting the most beautiful diamond, but when they offer you to buy back the same rings, they tell you that you have a piece of crap. read more

I went in looking for a gift for my husband's 50th birthday. I admit I have a passion for fine jewelry. Some might say I am addicted, lol. I LOVE to browse and just take my time. The selection here was average, but I found nothing truley original. Many items seemed expensive, or overpriced, most were cookie cutter, mall type jewelry, but nothing really "different". They have a rather militant sales staff, reciting sales pitches and closing lines that were uniform and monotonous. I HATE to be pressured while I am shopping but it seemed like every employee who approached me was on a serious mission and trying hard to "close" the deal. Actually, I noticed they would switch off with another sales associate who would recite the exact same or a similar sales pitch the first one did. Holy pressure Batman! it was fun to look but no thank you, I prefer a more relaxed shopping experience. L.C. read more

I dont post reviews on Yelp a lot but I just had to post a review for my memorable experience with Diamond's Direct. I was in town for a couple of business meetings and someone from work recommended Diamond's Direct. I was looking for a wedding band for my wife for our destination wedding. I worked with Sylvia Wilcox and she was beyond amazing. She had a very easy going personality and was very professional. I didn't have my wife's engagement ring, just had a blurry picture, and with that she was able to find me matching settings for the wedding bands. She also beat out the price of the store where we had gotten my wife's engagement ring by a few hundred dollars. In the end I was torn between two wedding bands and asked Sylvia if I could take them both to Ohio with me and return one or both based on my wife's decision. Sylvia not only agreed but also said she would provide free next-day shipping for the return if needed. When we matched the wedding bands with my wife's enagagement ring they were a PERFECT match. My wife was amazed at my keen eye for finding the perfect wedding band (Thanks Sylvia!). Unfortunately my wife wanted to do something different for her wedding band and picked out a different one in Ohio. When I contacted Sylvia saying that I wanted to return both wedding bands I thought there would be a change in attitude but she was just as friendly and mailed out the box the very next day. She called me when she received the wedding bands and gave me a refund on my credit card over the phone. Honestly, shopping so far away from home she made me feel like I was shopping in my city. A couple of days later after my refund had processed I received a refund receipt from Diamonds Direct in the mail and Sylvia actually had a hand written card in there thanking me for coming in, telling me how she enjoyed working with me, and wishing me the best for the future. This review can't do justice to how pleased I was with the service I received from Sylvia. One of my best customer experiences ever. I will definitely be visiting Diamonds Direct the next time I am in Raleigh. read more

I went to Diamonds Direct Crabtree a year ago in hopes of upgrading the center stone in my custom ring. I have never had my ring out of my site since I had it designed 20 years, so I was familiar with the 3c's of my stones. When I decided to have it upgraded I had it checked and appraised at another Jeweler who examined it and gave me an estimate before I went there for pricing. When I went to DD they took my ring to the back to have it looked at as I looked thru the selection of stones. They had the ring for quite a while and while they had it, they cleaned it. I did not find anything a wanted and left. A few months later I went back to the original jeweler and after examining it again gave me a lower estimate and had me look at it under the microscope. This was not the original stone that I had in my ring. I was pissed. It had several flaws. Even he said it did not look like the stone he originally saw. Since I had waited so long and could not prove that they did the "switch-a-roo" I had the stone replaced (upgraded) and made an earring out of it for my husband. MY ADVICE IF YOU HAD YOUR STONE CHECKED THERE OUT OF YOUR SITE. HAVE IT CHECKED AGAIN BY SOMEONE ELSE. read more