High price for changing watch battery and after providing the battery the watch stopped working

When we moved to Chapel Hill we looked hard for a reputable jeweler (wife) and watch dealer (me). After a lot of disappointment we stumbled upon the team at JM Edwards and were immediately impressed. Genuinely nice people who invest time in their clients to understand their needs and always go above and beyond in service. They aren't part of a mall, so the store itself stands out and makes you feel like you are entering a home and within they have an impressive selection of jewelry and (my favorite) are an authorized Rolex dealer. I think what makes them special is their ability to custom make pieces. To date we have bought 5 customized pieces of jewelry from them (at very reasonable prices) and each time we kinda had an idea of what we wanted and each time they patiently walked us through options, gave us honest opinions as to what works and doesn't, and guided us to a final design that left us feeling like we had walked away with something truly special. My wife and daughter LOVE their rings and necklaces - and I know there will be more in the future. As for me, my personal reward for being a wonderful dad and husband was getting my first Rolex (which is not an easy thing to do these days)! ;) Big thanks to Carl and the JM Edwards team! Looking forward to a long relationship! read more

JM Edwards Jewelry - Rolex Explorer II - Jewelry Near Me - Cary, North Carolina

I have been interested in completing a reproduction of my grandmother's engagement ring from the 1930s that I inherited as it was too fragile after a lifetime of wear to use for myself. After attempting to engage in the process with a few stores over the years, I felt frustrated by the price gouging and lack of competence. After moving to the Apex area and seeing the reviews for JM Edwards, on a whim I dropped in to inquire about the possibility of the custom work to finally finish this project. I knew from the onset of meeting Carl and the genuine interest he expressed that this could become a reality. We sat down and ended up spending 3 hours discussing a multitude of topics from design to process to expectations. Carl's knowledge and design input was tantamount to the success of the ring. When I picked up the ring it took a great deal for me not to become overcome with emotion. It exceeded any expectations I could have conjured up. JM Edwards has gained my business as a trusted and valued resource. read more

10/10 We ABSOLUTELY recommend J. M. Edwards. We contacted Christian about setting a loose diamond for my engagement ring. At first, seeing J. M. Edwards was intimidating but everyone there immediately put us at ease. I went over exactly what I wanted with Christian; he respected our budget and made us feel heard and comfortable (especially comfortable expressing how we actually felt and being able to say no if/when we needed to). After we decided to have J.M. Edwards create my ring, they got the first CAD to me right when they said they would (about 2 weeks later). Christian was SO SO SO patient and helpful as we went back and forth with the things I loved and wanted to be changed with the design. After a few weeks of back and forth over email and one more in-person trip, I received the design that we went with (bless the CADesigner, they did about four or so drafts - trust the process and the professionals). Then four weeks later my ring was ready! I had also asked Christian to order a wedding band to match the band of my engagement ring, both rings were ready when I went to pick it up. At a few different points through this process, Christian asked me to trust him - he was so right. I LOVE my rings. I cannot overstate how helpful, knowledgeable, and friendly Christian was as well as everyone we interacted with at J. M. Edwards! They have our jewelry-related business. I love working with them and know you will too! read more

I was interested in looking at a GMT and Submariner. I met with Evette and she was the only employee from the three Rolex dealers I went to that actually explained, in detail, every watch I wanted to try on and look at. I tested her knowledge and she was extremely polite and knowledgeable about the product she was trying to sell. I appreciate the great customer service and look forward to doing business at JM Edwards. read more

Today I came in to get my Rolex looked at , after waiting 30 mins for them to retrieve the serial number, a second employee stepped in due to them closing. They were rushing and didn't retrieve the serial number as requested after confirming watches authenticity. They gave me back my watch with the band falling off and now I can't get it back on now. The spring that holds the band to the head is no longer attached. I paid $10,000 usd for this watch I would of expect it to be handled with more care. Never returning again. read more

JM Edwards Jewelry - Rolex watch - Jewelry Near Me - Cary, North Carolina

Me and my now fiancé worked with Christian to find the perfect green sapphire and create a custom engagement ring. Our experience with them exceeded expectations and we plan to purchase our wedding bands from them as well! read more

JM Edwards Jewelry - Custom green sapphire engagement ring, love how it turned out! - Jewelry Near Me - Cary, North Carolina

I had just lost my mom and was in search of a way to honor her. Up until the day before she passed, she was excited about passing down her jewelry to me. Admittedly in deep grief, I took action on her dying wishes by heading to jewelers to make her wedding rings into a remembrance piece and also her anniversary band into something I could wear (years of wear on her finger had lovingly warped her ring). Both my husband and I were intimidated by the Rolex sign and the cars in the parking lot - but we couldn't have been more wrong. Christian Hale took care of us. I was a mess and probably shouldn't have been in public - but he listened, had patience, and ultimately helped me in a major way honor my mom. Don't be intimidated. If you have a custom piece in mind - this is the place to go. Jewelry means something - we wear it like a story. I would go here and if you do - ask for Christian. read more

I absolutely love this place. Evette and Karen are a hoot to work with. My latest unique creation (update on my wedding set) is AHHHH-mazing!!!!! read more

After visiting two local high end jewelers in an attempt to get my watch repaired, I walked into JM Edwards and was immediately greeted and treated like a regular customer. Christian put me in great hands with Carl who graciously got my watch back to me not only repaired but looking better than when I gave it to him; All in under an hour. Now a customer for life. Thanks! SWB read more

I'm so grateful to have gotten to work with the team at JM Edwards. I had a 100+ year old ring in my family that I wanted to use the diamonds for, to turn into a custom engagement ring. I had spoken to four different jewelers prior to JM Edwards and was starting to lose hope because none of them thought the ideas I had would be feasible or able to fit into my budget since the diamonds were European cut and obsolete. It turns out all I needed to do was to talk to the right person, which was Rose at JM Edwards. Rose not only came up with a design based on only a few pictures I gave her, but ensured me that they could fit into my budget AND meet my planned timeline, which was only 3-4 weeks out. It could not have turned out any better! My fiancee absolutely loves it and tells me over and over that it is the PERFECT ring. We both get compliments on it regularly - people tell me I did a great job picking it out and I have to tell them that while I like getting the credit, it was all Rose! Couldn't recommend enough if you need a custom ring made. If you're looking around in the Cary area, just save yourself some time and talk to JM Edwards first. read more

The service here is outstanding. They are a privately owned business that has been here for 30 years. In my opinion they are the best jewelry store in Cary. Evette is a real gem and has gone above and beyond to be helpful and share her knowledge in the industry. read more

My husband and I got personalized wedding bands with JM Edwards. We could not be happier with the customer service we received along with how pleased we were with our customized wedding bands. My husband wanted an unusual, molten wedding band that only some of the most artistic and creative craftsmen could create in his specifications, especially because he wanted it in platinum overlaying a rose gold sleeve. The whole entire team really went above and beyond to make our wedding bands perfect in every way, we had the pleasure of getting to know everyone. We really are in awe with our wedding bands and JM Edwards will always hold a special place in our hearts, and will continue to be our choice of jewelers for the many years ahead. Thank you again JM Edwards team! read more

If you looking to buy watches and jewelries, look no further this is the beat place to visit in the whole of Rdu, Cary,morrisville, apex, best customer service, been there uncounted times and they always got me right and always give me the best of service, CHRISTIAN HALE will walk you through everything you need. read more

My fiancé and I designed my engagement ring here and had an absolutely amazing experience. We had been working with a large name whole sale diamond store for a bit of time and I left there feeling unheard, frustrated and disappointed. We stumbled upon JM while driving through Cary and I knew right if the bat it was special. We worked with Yvette who was a ray of sunshine. I had sooo much fun trying on rings and being silly with her. She made me feel special which I really appreciated. She listened to what I wanted and kindly made smart suggestions. I love that this is all hand made and done in store. Highly recommend. read more

I wish I could give more than five stars for the service and the experience. Everyone is so friendly over there and you feel like you are at your home. I did business there with Evette. She is a great person! She is very knowledgeable and just wanted me to get the right and the most pleasing one. It was a great experience. Thank you Evette! For sure, I will do more businesses with them,especially with her! Highly recommend this top notch place. read more

So thrilled with the work that was done on my wedding set and a charm. The work is quality, the prices are fair, and the staff is so friendly and welcoming. I wasn't pushed into a service I didn't want, and my jewelry was ready the day they said it would be. read more

Great service! I was a first-time customer in need of a wedding band resize (enlargement after 37 years). It was a simple thing, but because of an inside inscription I wanted to make sure the work was done professionally. Christian provided personal service and caring attention regardless of the small scope of work. The ring was returned cleaned and polished with a now perfect fit, with no damage to the inscription, and in an extremely timely fashion. I could not be more pleased. read more

I visited JM Edwards this past year when I was buying my wife and my wedding bands. I have to admit, I was very pleased with the service of the Edward's family and their employees. The Edwards family jewelry shop has been around for a while, and is family owned in the heart of Cary off Kildaire Farms road. They are not your typical retail shop you see at the mall. JM Edwards takes pride in helping their customers, and doing business the right way. Since then I have had a few pieces of my own, repaired there and they have done a wonderful job. If you are looking to buy, repair or get advice, I recommend JM Edwards, you can't go wrong. read more

Exceptional customer service from Karen! Got a ring resized, quality work - Karen walked me through the process, super knowledgeable, patient & kind. Had such a wonderful experience with her. Would recommend to all my family & friends! Look forward to working with you in the future, Karen! Thank you! read more

I could not have asked for a better experience at JM Edwards! Their staff recently helped me design an engagement ring to my preference. The service was exceptional and made the process very simple for a novice like myself. I worked with Evette, and I could not be any happier with her professionality and service. My engagement ring was beautiful, and my fiance loved it! I highly recommend using JM Edwards service, if you want a smooth process and superior quality in the jewelry industry. read more

What a pleasant surprise! I've had a watch battery replaced here during the last year... but JM Edwards was so beautiful both inside and out, I had always assumed that they were way above my price range when it came to fine jewelry. However, Christian made us feel very comfortable with his quiet confidence, worked within our limited budget and sourced the perfect upgrade stone for my wife's anniversary present. We got a thorough education about the diamond grading process, and we were so pleased with the end result! We highly recommend JM Edwards! read more

I recently had a really wonderful custom jewelry experience here with my engagement ring. Carl and Rose were so delightful to work, and my ring came out exactly as I hoped, and I am extremely picky. I really could not be happier. Carl was very patient in providing renderings until we were got to the perfect ring. They were also able to complete the ring in a very timely fashion in time for my holiday trip home. Highly recommended. read more

I worked with Carl on two custom jewelry pieces, a pendant and a pair of matching earrings about 2 years later. I'm so happy with the experience and the results. The pendant and earrings are both beautiful and one of a kind. I've never designed original jewelry before and I live in California and found JM Edwards on the web so i wasn't sure what i would get. They're first class all the way in terms of both craftsmanship and service. read more

Almost 10 years ago I brought in a ring my grandfather gave my grandmother for her sweet sixteen, that had been passed down to me after my grandmother died of cancer in 1995. We shared the same birth stone.At the time I did not have the finances for much of anything. This ring was very important to me. Not just the sentimental value, but it was unique- an emerald cut sapphire set in a picture frame looking post. I loved that ring. I got comments all the time. I have never seen anything else like it. When the sapphire started to move in the setting, I brought it in to be repaired to make sure the stone didn't fall out. I was impressed that the repair would be done "in house" and everything seemed so prestigious. The quote to repair the ring was almost $200. A big deal for me. I felt like I was leaving my prized possession in good hands, they have a guard at the front door! It was the last time I ever saw my ring. for weeks I called, I got the run around, it wasn't ready, they'd call me back... nothing. I finally went up there and was told the ring was lost. NO, the ring was stolen. It's been 10 years, they fix/ repair jewelry in the same building. You would think a "lost" ring would've appeared by now, since it never left the building.... RIGHT?? I barely got an apology. They told me the ring was synthetic anyhow and gave me a "replacement" ring that was equivalent of something you could get from any generic jewelry store for under $50- for a ring they were going to charge me almost 4x as much to fix. I used to call/ email every year around my birthday just to let them know how heart broken and disappointed I was. My grandfather passed away last year and my family was together this past week and someone asked me if I still had "THE" ring. I almost started to cry. I'm not a big jewelry person, I don't custom make anything or consider myself flashy. I guess if you are starting from scratch, this may be the place for you. If you treasure a piece of jewelry you already have... DO NOT bring it here. read more

When it came time to plan our wedding, the first person we went to see was Evette at J.M. Edwards Jewelry. We had quickly bonded with her the previous year, when she had helped us design our ideal engagement ring. We remembered that she had been remarkably knowledgeable, friendly, and understanding. It didn't take her long to exceed our expectations and make the process of designing a ring more fun than we ever thought possible! So when we needed our wedding bands done a few months later, it was a no-brainer that she would be the first person to see. We found J.M. Edwards to have an excellent jewelry selection and a relaxing atmosphere. Meeting with Evette and talking about our upcoming wedding was a blast and she seemed nearly as excited as we were! We set to work designing our bands. My wife's band was to be a twisted platinum ring that would fit snuggly alongside her sapphire engagement ring, while mine was to feature two pine trees etched into the side, a reminder of our wedding venue and our love of spending time in the mountains. A few short weeks later, they were done and we couldn't have been happier with how they turned out! As I've been typing this review, I've glanced down at the ring on my finger a few times. It makes me smile every time and I will carry it with me forever. I can also smile thinking about what a pleasure the experience of designing it was. Our experience with Evette and J.M. Edwards Jewelry can only be described as ideal and we would highly recommend a visit to anyone looking for a unique and individual piece of jewelry. read more