Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and they did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware. read more

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze business presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day. read more

We are all entitled to our own opinions, right? Well here's mine: Parking: 4 Location: 4 Decor/ambiance: 5 Customer Service: 5 Awesome service from Phillip Dismuke!!! I stopped by to grab some jewelry for myself and was assisted by Phillip! He was awesome. The showroom is so gorgeous and the stuff they have is really different. Its not like your normal mall chain stores. Jewelsmith does alot of the work onsite so its so convenient to have your jewelry worked on. There is lots of great free parking outside and the location is ahhhh ok... its on a weird side of Durham (my opinion). Anyhow, 5 stars for JewelSmith! read more

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I can't speak highly enough about my experience at Jewelsmith. I am working with Deloris but I'd be willing to bet that each designer is just as amazing. I originally found Jewelsmith because I wanted to create a custom wedding band for my fiancé. I ended up getting my engagement ring resized and appraised and will commission them for his ring. Those experiences went so well, I referred them to my Mom. We lost my father earlier last year and she didn't want to just leave his wedding band in a drawer. Cue, Deloris. She turned my Dad's band into a stunning pair of earrings that my Mom refuses to take off. Watching her face beam with excitement to be able to have a piece of him with her everyday is priceless. We love Jewelsmith. We can't wait to: A) Get more jewelry B) Have them remix our current pieces. read more

I recently needed to have a ring appraised and took it to Jewelsmith for this service. When I got there I was told I had to leave my ring there for 4 weeks to have it looked at. I was expecting the one hour appointment would allow them to do the appraisal at the time. I chose to take my ring to another appraisal company and they were able to do it at that appointment as I had expected. I wish they had made their policy clear on their web site or when I made the appointment. Very disappointing. read more

Jewelsmith is a rare gem (no pun intended) The artisans that ply their craft here are wonderful to work with. I'm sure many people might think, "they're out of my price range I can't possibly afford custom made jewelry from them." I was pleasantly surprised after meeting with the store manager: I gave him an idea of what I was looking for and I was very clear about the price range I needed to adhere to. In the end they produced a beautiful & unique piece of jewelry within my budget. My beloved home city of Durham is very fortunate to have a place like Jewelsmith. I would give them 10 stars if it were possible!! read more

I love this store! They have a good selection of gifts, offer free gift wrap and are very pleasant!

My husband and I bought our wedding bands from Jewelsmith. Patrick worked with us to take our vision and make customized pieces for us. He would take our thoughts and offer suggestions for what he could do and within our price range. My band consisted of alternating sapphires and diamonds and he engraved the remaining metal to match the engraving on my engagement ring. I would highly recommend Jewelsmith and working with their team. read more

Jewelsmith - Wedding bands designed by Patrick at Jewelsmith - Jewelry Near Me - Durham, North Carolina

Working with Mary is a gift to anyone wanting a unique piece and experience.. she listened to our journey as a couple over 4 decades and then without our knowledge or request returned with a piece that was unique perfect and represented US...I am grateful for her patience with me- the process and of course the final outcome.... Thank u Mary Coleman and Jewelsmith read more

I had a very special Roman coin that I wanted to have made into a pendant. Jewelsmith were the first people who came to mind for the job, as they had designed our wedding rings when my wife and I got married twenty four years ago. I worked with DeLouis Wilson, and she knew exactly what I wanted and how to bring that vision to life. The pendant is simply stunning, and I couldn't be happier! read more

Jewelsmith is the best jewelry store around, I always recommend this place to everyone looking for anything in the jewelry world. You can custom make anything you want and the staff is super friendly, they'll guide you through everything step by step. They have the best customer service I've experienced. This place is my definite go to for any jewelry gift, engagement ring, wedding band and anything you're looking for since you can custom make whatever you'd like. All of their jewelsmiths are super experienced and creative, I haven't found a place that's better. read more

Jewelsmith - Beautiful store space - Jewelry Near Me - Durham, North Carolina

I still heart this place. But getting my custom wedding band done here wasn't as flawless an experience as the engagement ring had been. The day we came in for a consultation, they were busy and we got paired up with an appraiser. I do want to say that she is an absolute sweetheart (who dealt sagely with my bickering about what I wanted vs. what my fiance thought I should want) and clearly knowledgeable about jewelry. However I don't think custom orders are something she works with regularly. So unfortunately, we felt kind of on our own in the design process and the disconnect between client and salesman was even more evident when we saw the finished product. I was surprised that Jewelsmith had very little to show us by way of example. The shop is on the small side, but since they do so much custom work and have done lots of bypasses before, I thought for sure they'd have pictures of wedding bands we could model mine after. But no such luck. So basically, we were expected to help come up with a pencil sketch out of thin air! The turn-around time was pretty speedy and about a month later I was trying on the real deal. Only it was nothing like I'd imagined. The pencil sketch didn't translate well. And there were things I felt I should have been asked, general points of taste, that would have saved the design. Besides that, though, the bands didn't even flush together (which is very evident in a bypass design). I didn't want to be overly emotional about it, so I agreed to take the ring home and test-drive it. I wore it for a week when I decided it wasn't right for me to just suck it up and be stuck with something I didn't like. I returned to talk with them about why the ring didn't work for me. This time, we were paired with an actual consultant and a goldsmith as well. They were both exceedingly patient and kind, and asked the right questions. After the meeting, they said they had a much better understanding about what I wanted and were sorry the person we worked with the first time around hadn't asked those same questions, mentioning that appraisers don't really specialize in custom orders. They re-did my entire ring and they rushed it. The result is a band that matches my engagement ring in both design and fit. We've been so pleased with the quality of their work and their customer service, that Phil also had them tweak his already-purchased wedding band. I definitely recommend Jewelsmith for custom work, but suggest you make sure you're 100% comfortable with your requested design before you let them put it into action. read more

They seem nice but I think that maybe they inflate values on stuff. But they are very nice.

In a nutshell: Perfection, beauty, and integrity at a more than fair price.  I have had 2 pieces of custom jewelry made at Jewelsmith in the past couple of years: a simple, modern diamond necklace, and a pair of intricate, vintage style sapphire and diamond earrings which they replicated from a pair of antiques. I've also had jewelry appraised and cleaned there.   Most recently, for the earrings, Mary was the designer and Molly and Patrick were the designer/goldsmiths. I have found them to have a ton of expertise and creativity. I might say they are wizards - it seems they can make anything happen! They very clearly put a lot of time, effort, diligence, and pride into their work. They went above and beyond to make my jewelry exactly as I wanted and even made significant upgrades to assure that it was just perfect, all while honoring the original quote. I think they've won me as a customer for life. My experience of their quality work seems reliable, as two of my friends have had similarly excellent experiences at Jewelsmith with creating custom jewelry. read more

Tiffany was awesome - respectful, knowledgeable, and patient with me and my partner. We found exactly what we wanted without knowing what we were looking for. I would highly recommend Jewelsmith. read more

Patrick was absolutely fantastic to work with. After we got engaged, my wife and I wanted to work with a custom jeweler to design an engagement ring for her, but had very limited experience. Patrick was extremely patient throughout the process and worked with us through several iterations of the design until we had something that we were excited about. He was upfront and accurate with all estimates. Later I wanted to give her a matching set of earrings and necklace as a wedding gift. We worked through one set of designs that ended up being too expensive (my fault for not providing a budget up front). Patrick gladly came up with something much more affordable that is still very complimentary to the original piece. Highly recommended, especially for custom work! read more

I am having a large citrine ring made at JS-working with Tracy. I'm not the easiest person to work with, I'm "extra picky". Tracy has been kind, considerate, patience and just a delight to work with. I would highly recommend visiting Jewel Smith. Please note-the shop is by appointment only (due to Covid). Just call for an appointment. read more

Anyone who respects artists with great command of their craft must visit this place. Come one come all &, unless they're entirely unruly, bring the tads, too! Linda & her crew present a delightful array of dazzling works & will take great care in working with you on custom pieces as well. Philip & Patrick are gems in their own right. It's wondrous to see them at work - the space includes windows that look upon open work-spaces! I was fortunate to be introduced to a brilliant opal Jewelsmith has come upon in their travels to source beautifully exotic gems to include in their many contemporary & classically timeless works. read more

It's a cute boutique. They have some really special and unique pieces in the store. But Jon and I ventured in on a recommendation from one of my coworkers who raved about this place. We knew they had exactly what we were looking for so that was our spot. They also give a nice discount to Duke Employees. So we pick our rings. They arrive. The first ring brought out to Jon wasn't even the correct one. It seriously could fit around the ankle of a rhino. The second ring that was brought to him ALSO wasn't the ring we ordered. That ring actually fit around two of Jon's fingers. "Maybe you ate a lot of salt when you got your ring fitted before?" really???? Jon had to send his back. NOTE: we're 2 weeks away from our wedding date My ring comes in a few days later and not to my surprise it's not the ring I ordered. Not even close. it's twice as big in every direction. So my ring has to be sent back. Neat. Two days before our wedding we get our rings in. They're a match... finally! Now, I understand mistakes happen and so on... but two for two? And a mere few days before our wedding? come on! I've come across some people in wedding planning the seriously did not give a hoot about the seriousness of planning such a stressful event. Jewelsmith definitely gave off that vibe. Sure they offered us stand-in rings for the wedding, but that's not really what we wanted and we gave them plenty of time to get our rings in. OH. I almost forgot... they overcharged us for the rings. So I had to go back and fix that with all the spare time I had in the days before getting married. We like our rings. We're happy we're married. And I'd forgotten about all these little nuances until I had to write this review. So, there ya go. read more

My fiancee got my engagement ring from a jewelry store from Charlotte and I was looking for a spot in the Triangle area to resize my ring. It was recommended that we look for a store that specializes in custom jewelry work. Jewelsmith popped up on Yelp as spot to check out and and it was convenient for me since it was close to work. When I came in, I was helped immediately and it took less than 5 minutes to confirm with the jeweler that they can resize the ring. They quoted me $55 which I thought was reasonable and I had to wait a week. Longest week ever! When I got my ring, it fit perfectly. She told me that I can come in anytime for cleanings (every 6 months was recommended) and they also can examine the ring to make sure no damage has done all for free. Definitely going to take that offer! read more

My husband and I ordered a custom engraved gold band from Jewelsmith, and it is beautiful. Their go-to engraver, who is based in Charlotte, does absolutely incredible work, all by hand. We worked with Mary, who is just so sweet. I had a few design changes even after we submitted the order, and she was extremely accessible, responsive, and accommodating. The best customer service. read more

Linda and Co. are true masters at their art. I've worked with them since 1984 and I am always impressed by their artistry and precision. Whether buying something off the shelf or designing a custom piece, the experience is always a delight. read more

Phil is incredibly talented and great fun to work with. Cannot recommend him, and the rest of the staff at Jewelsmith, more highly.

I figure it's about time I give Patrick and Jewelsmith the recognition they so rightly deserve. Patrick designed the engagement ring for my wife and we had him do the matching band, as well. We also got my band from him. He's already sketched an anniversary "band upgrade" but she's going to have to be really good this year (or I'll have to be really bad)... In all seriousness, they do excellent work, their pricing is very reasonable and their designers and customer service are the best around. read more

Very impressed with Jewelsmith. I needed a shank on a ring changed out on an antique ring. They were the best price, but also the most competent. I would definitely use them again for any custom work. Also, the employees are very approachable and everyone treated me wonderfully even though I wasn't a $5K sale. read more

I got my vintage engagement ring sized and restored at Jewelsmith. They did an absolutely amazing job and are one of the only jewelers I would trust to work on unique, vintage rings. All the staff were wonderful as well- I never felt uncomfortable or pressured as I have at other jewelers. Thank you so much- I will definitely be recommending them to all of my friends! read more

Mary at Jewelsmith is wonderful. My fiance and I came in with very little idea about what we wanted, or about engagement rings in general. She was patient and informative, and super down to earth. As a person without any experience with high-end jewelry, I had been expecting to feel somewhat uncomfortable in a fancy jewelry store, and I was worried about being pressured into buying something more expensive than we wanted. Jewelsmith completely upended those expectations - Mary made me feel completely at ease, and even made the process fun. She was as interested in helping my fiance choose his $70 wedding band as she was with helping me design a custom diamond ring. The whole staff is friendly and helpful, and I can't recommend them highly enough. read more

Love this place. Love it. We worked with them to custom design a ring for Katie and it couldn't have been more fun. Arrived most of the time sweaty and on my bike, parked it in the lobby, drank some fizzy water, and played with rings. Experience was more than comfortable and we're thrilled with the results. I thought the prices were extremely fair given the total attention to detail and custom craftsmanship. read more