High recommend Sparrowood! Gretchen was very helpful and worked with me and my fiancé to make sure…read moreeverything was perfect.

My wife brought several of my watches to Sparrowood over the years, for new bands or batteries…read more The service and price have always been acceptable and the quality (of replacement bands/bracelets) was usually (not always) OK. A couple of weeks ago, though, my wife brought in a beautiful Citizen dive watch of mine that needed a battery. Someone came out from the back room to tell my wife my watch was broken, it didn't need a battery. Lucky for me, wife didn't discard the watch on the way home. I put a battery in it myself and it works fine now. BUT THE PERSON AT SPARROWOOD apparently did not know HOW A WATCH WORKS. Dive watches have screw down stems, and maybe this woman didn't know how to use a dive watch's stem/crown. BUT WHAT SORT OF JEWELER doesn't know how a watch stem works? Never again will I go to this shop. Non-competent, or just lying rather than doing a little battery job? Doesn't matter. Find a jeweler who knows what she is doing.

Great new(er) jewelry repair store. Due to Covid, I made an appointment. Asked them to repair 2…read morenecklaces (SS and 14K gold) and resize a ring. I was in and out for the first appt. They called me 3 days later. I went back. I was pleased with workmanship. All pieces looked great!

A great buying experience!....at a fair price!…read more I had time to shop for a nice ring and used it to compare multiple jewelers in the Raleigh area. Traditional Jewelers came out on top of the five I compared, based on price and service combined. I also ended up with the nicest ruby and diamond combo offered by the five I looked at. Bobby and David worked seamlessly thru this experience, helping me to pick the stones and the setting, while objectively listening to my concens. I felt zero sales pressure through my buying journey with them, unlike a few of the other shops, where the sales persons were obviously on commission. Give these folks a look! You will be pleasantly satisfied as they exceed your expectations!

Traditional Jewelers has been our family's go-to for generations, and for good reason. They've…read morecrafted some of our most meaningful heirlooms; pieces that tell our story and will be passed down for years to come. From timeless classics to more personal, custom designs, they have an incredible ability to bring any vision to life in the most stunning and thoughtful way. Every piece I own from them feels special, intentional, and beautifully made. I wouldn't trust anyone else with jewelry that means so much.

I had some scrap gold jewelry that I wanted custom made into a few different pieces of jewelry for…read moreme and my daughter. I gave Andy the criteria of what I wanted and left the rest up to his creativity. When I picked up my jewelry, I was absolutely stunned and pleased with the results! Andy is very creative and does exceptional work! I just love the custom jewelry that I had Andy design! They were done beautifully. I love the quality and the craftsmanship of each item. A great big thank you to Andy at Jordan's Jewelry Design and Repair!

Went there to get my rings sized a couple years ago. Andy was very nice however when I picked up…read moremy rings, one was missing a diamond. Went back and he replaced it without question. The diamond was in the ring cleaner. How did he not check before giving it to me? My wedding rings are over 30 years old without any problems until this sizing. I have lost 2 channel set baguettes. Very disappointed. I haven't worn my rings in over a year because of this. They've been in a bag because we've moved and he's now an hour away and this has given me so much anxiety about going back to him. Went to a different jeweler to get my rings repaired and diamonds replaced.

I went in to have jewelery worked on. I was very specific that I needed pearls added to a necklace…read more Strung on string with a gold chain as they had been done by other jewelers. The woman had me speak to the jeweler. He was rude to her and to me yet agreed to do it and wrote it down on the receipt. The pearls when I picked them up were simply strung onto the gold chain. I was furious and disappointed, but polite. The woman there remembered me and knew he did it incorrectly. They still charged me full price and told me they'd fix it. But I would have to pay, again. He felt he did nothing wrong. Acted as if we'd never met. The pearl necklaces were gifts from my MIL and her funeral was that week. I didn't have time to wait weeks, again. Do not trust this jeweler. He will attempt to gaslight his employee & customer into thinking we got it wrong! Even when the directions are clearly written on the receipt. My husband went in once to have a necklace made for me. One pearl on a gold chain. An add a pearl necklace was the intent to follow along with a family tradition we have. The necklaces were begun at another, reputable jeweler that is 13 hours away. Husband was told it was a real pearl necklace by Hollands & they could add pearls later. Eventually the pearl broke in half, clasp broke as well. I brought it to Hingham Jewelers where my MIL began the add a pearl tradition. I was told this was not the appropriate kind of pearl, that's why it broke, and the chain had to be scrapped. Absolutely will never use this jeweler again. (Only giving one star due to the app not allowing zero)

Great customer service and knowledgeable sales staff. My sales lady was Diane. I recommend her!…read moreGreat gemologist on staff there too! He's personable and smart. I was very impressed with everyone there!

I had an AMAZING experience selling jewelry here. The owner took care of me personally, and was so…read moresweet! The true vintage jewelry is beyond stunning! The services they offer are endless too! Will definitely be coming back, especially for their repair service.

I would love to make this review one sentence but this was not about a single interaction or…read morestatement but rather a series of unprofessional events over a nearly 5 1/2 week period of attempting to make my ring. I visited Mint Condition multiple times before purchasing my engagement ring and clearly requested an all yellow gold 4-prong setting using my original band. I was told this could be done, never informed there would be any issues providing this. When I picked up the ring the first time, it had been made in non plated WHITE GOLD with 6 prongs instead, completely changing the look of my Moval diamond. Rather than admitting the mistake, I was given excuses about why their choice was "better" and how I couldn't even tell it was white gold over yellow. There was also a scuff on my band from her buffing, and a knick at the bottom of my band where her tools had damaged the bottom of the ring. She told me I would need to sign a waiver to free her from having to back her workmanship if I switched to a 4 prong setting but I was never told there were safety concerns with a 4 prong setting and told my diamond was going to fall out and I would have to come in every month to have my diamond tightened. Also was told the gold would not match my band because they can't find heads that match. Which was something I was NEVER told initially when I processed this ring and moved forward with my order. After bringing it back to be corrected, they shaved down and permanently altered my original gold band WITHOUT PERMISSION, or without notifying me, making it far thinner than it originally was reducing it to an extremely thin width and minimizing my total weight in gold on my band, that I have owned for over 7 years. The diamond and head were sitting at a downward slant, and had to have it corrected while I waited. The owner, Breann, never once came out to address the issue or even hand deliver her work herself, she cowered behind the thin wall, and let Courtney, very emotionally, handle her business, in part telling me they already talked about it and said if I were to be unhappy with the ring they were going to just cut the head of the ring off and give me my shaven down band and money back and "be done." It was very unprofessional and they should be embarrassed. This was my engagement ring, and the entire experience was heartbreaking. Poor craftsmanship, unauthorized changes, and terrible customer service. I was courteous and gracious to this whole process that took well over a month to complete, and lack of communication the entire time, I had to chase them around for answers and updates on my ring. I would not trust this jeweler with custom work. Breann will lie and say that she showed me prongs and told me she was going to use a 6 prong. She never did anything of the sort whatsoever. I was surprised and shocked when I saw the ring in a different setting than was ever discussed. They attempt to shift the blame to me when in reality I paid for something that was done incorrectly and took a long time to fix with no consistent communication the entire time. It's shady work here, they lie, and they can't keep their lies together. The work is lazy and they make things up as they go for why they don't produce what they said they would.

I cannot recommend this jewelry store enough! Khaleel was extremely professional and offered…read moreincredible service on multiple occasions! My fiancée and I purchased her engagement ring from this store back in October. Months later we noticed some pretty visible flaws in the main stone. Khaleel had absolutely no problem ordering a brand new replacement ring for us right away. When the replacement ring came in, the karat weight was actually higher than the old ring. Despite that, we were still able to swap the ring out with no added expense. We essentially got a free upgrade!! The customer service here simply cannot be beat! I recommend this store for all your jewelry needs! Ask for Khaleel, he will not disappoint, I promise!

I went to many jewelry stores looking for the perfect ring. My engagement ring. This ring is…read moresupposed to be my forever ring. Exquisite and flawless. However, after purchasing my ring and only having it for literally three months two diamonds fell out and one baguette. I took it back to regent jewelers to have it fixed,trade it in or return it. I was told that I am unable to return it nor trade it in and that if I wanted to have the diamonds replaced that I would have to pay for the replacement of the three diamonds. I will never purchase anything else from regent jewelers. I am beyond devastated and I wish that I would have never purchased my engagement ring from regent jewelers. Your diamonds will fall out and you will be stuck paying to replace them.

I came on a whim to browse and no intention to buy anything. I just wanted to look at beautiful…read morethings. They were so very friendly, not pushy in the least. Also, they gave my engagement a free cleaning by hand, which I thought was only done by larger chain jewelers. The selection of jewelry was lovely--so many interesting pieces.

I went here to get a ring repaired and another ring sized. I'd been to a competitor a couple of…read moreyears ago to get one of these same rings repaired. What a completely different experience. The sales people at Hamilton Hill were very warm and friendly. The goldsmith who was going to do the actual repair met with me, explained what he would be able to do and gave me a choice with the estimated cost. It was by far less expensive than the estimate I received from the competitor. I am very, very happy with the result and so glad I chose Hamilton Hill.