Larry is the best! You won't find a more honest man or better Jeweler in all of Raleigh!read more

Personalized services at reasonable prices. Nice folks! Watch battery replacements only $5read more

A+ customer service. Went here to get a new battery in my watch and to my surprise there was no…read morecharge. Donations are welcome but not required. Also had my earrings cleaned too. Thank you Emilia for your great service. I will definitely be back.

Bailey's Fine Jewelry was very kind and accommodating with my initial return after my husband…read morepurchased gold and diamond earrings for Christmas. I decided that for the investment, I would prefer an updated wedding band instead and was looking at a two-tone style. The sales process started smoothly, and sizing seemed straightforward at first. However, the communication around ordering and sizing became confusing. I was initially told the ring would take 5-7 days to come in, then 12 weeks, then suddenly it arrived. When the ring came in, it was still too large. After returning to have it adjusted, I was told the wrong size had been ordered (a 5.5 instead of a 5), and that it would need to be reordered again -- potentially another 12 weeks -- with no clear confirmation whether it could even be sized properly once it arrived. Ultimately, I requested a refund, which I did receive, though there was some hesitation due to timing even though the delays were outside of my control. The staff was polite throughout, and I genuinely liked the ring, but the inconsistent communication and sizing issues made the experience more frustrating than it should have been for such an important purchase.

I have never had an experience where I was disrespected and misjudged so terribly…read more I bought jewelry at this location and paid in cash. I'd like to add the piece I wanted wasn't in stock. The purchase went smoothly and I left with a really positive outlook of Finks Jewelers with plans to return. They did state they had a 30-day return policy in case I did need it. I returned to Finks Jewelers a few days later in hopes of either returning or exchanging my piece of jewelry. Their return policy is 30-days from date of purchase and they disclosed that when I purchased it. I paid with cash instead of using my debit card. When discussing the return/exchange process, I was met with judgement, poor attitude, and lack of respect. Naturally, I asked to return the item after this interaction and suddenly the clerk started spewing out "a policy" dealing with cash payment and refunds. Now they were saying a refund could take up to three weeks because they have to issue a check. I would have gladly paid with a card if I had known and wish I would have never used cash at this establishment. I wondered why they couldn't issue me cash, but I found out why three weeks later. I pointed out that Fink's Jewelers failed to disclose the policy regarding cash purchases. Like any other individual, I was frustrated that I couldn't receive a refund. They happily took my cash, but couldn't return it unless they performed a circus act. Instead of speaking with me like decent human beings, they ostracized me and had me escorted out of the premises like a criminal. I was understandably very upset that I was being treated this way, and definitely made it known that the way I was being treated was a problem. Even after that entire ordeal, I still gave them the benefit of the doubt. The check was on the way and I chalked it up to improperly trained staff (MULTIPLE) having a really terrible day. But boy, was I wrong AGAIN. I followed up with them frequently for a week and a half after this incident with the only answer being "the check hasn't been cut yet but it is being expedited". Which is a horrible excuse because they have done absolutely nothing to make this experience any better. So FINALLY, I called back and refused the typical "run-around." It was clear, at this point, they were doing everything they could to prevent us from returning the jewelry. The check arrived a couple days later and when attempting to cash it, the check BOUNCED. I called Fink's Jewelers immediately. They gave me some childish story about them not knowing what was going on, which was a lie. And instead of understanding my obvious frustration with this company doing literally EVERYTHING wrong, the clerk put us on hold. After being on hold, the clerk comes back and commanded us to act professional. I have BEEN professional and tried to give this deceptive and judgemental company the benefit of the doubt around every corner, but they could not and refused to handle their business in a trustworthy and upstanding manner. The bank clearly stated if we were to deposit the check, it would bounce. I'm not sure why anyone would want to do business with these people. I will gladly take my business somewhere I am appreciated next time. This was my first time buying jewelry and this was my first time using this company. It's very unfortunate because I previously lived in North Hills and expected the same hospitality I am used to.

Got into watches this year and walked into Fink's a couple months ago. The staff was excellent…read more Shout out to Antony, the store manager. I have bought several items here and have always been treated with respect and courtesy, despite my plain attire and manner. They are also an authorized Rolex Dealer (I believe the only true AD in the area). Lucky for us, they are excellent. The demand for Rolex is insane, and for some ADs this gives them an excuse to be jerks. Not these guys, they will do their best to get you the piece you want, even if it might take a while. Transparency and courtesy are all a customer can ask for, and these guys have it.

Mom had a ring that had been run over by a car in her jewelry box for years. I heard about…read moreJohnson's from a friend who has lived in Cary many years, so decided to take the ring in and see if they could fix it. The lady that helped us when we left the ring made no promises, but said they would try. She was so kind! Today we picked up the ring....and it was even better than new!! Not only did they fix it, they cleaned it up and it was shining like new. She is so pleased and the people there are so helpful. I will come here for any repairs and even a watch battery from now on. A small but wonderful store with wonderful customer service!

Johnson's Jewelers is the best place for anything jewelry. John and family check all of the boxes…read more Extremely honest, talented, kind, reliable and dependable. Growing up in Cary, NC I have been doing business with them for 35+ years and absolutely will continue to do so. They are truly THE model for how it should be done.

High price for changing watch battery and after providing the battery the watch stopped workingread more

When we moved to Chapel Hill we looked hard for a reputable jeweler (wife) and watch dealer (me)…read more After a lot of disappointment we stumbled upon the team at JM Edwards and were immediately impressed. Genuinely nice people who invest time in their clients to understand their needs and always go above and beyond in service. They aren't part of a mall, so the store itself stands out and makes you feel like you are entering a home and within they have an impressive selection of jewelry and (my favorite) are an authorized Rolex dealer. I think what makes them special is their ability to custom make pieces. To date we have bought 5 customized pieces of jewelry from them (at very reasonable prices) and each time we kinda had an idea of what we wanted and each time they patiently walked us through options, gave us honest opinions as to what works and doesn't, and guided us to a final design that left us feeling like we had walked away with something truly special. My wife and daughter LOVE their rings and necklaces - and I know there will be more in the future. As for me, my personal reward for being a wonderful dad and husband was getting my first Rolex (which is not an easy thing to do these days)! ;) Big thanks to Carl and the JM Edwards team! Looking forward to a long relationship!

First of all, I would give zero stars, but everybody there was understanding and communicative…read moreEXCEPT the "head" jeweler with "40 years of experience" (which he gladly gloated about when we showed him the ring / told him another shop didn't feel comfortable resizing the due to being a tension setting). Not mentioning names so I don't get my review flagged, but S.E. is either the Grinch incarnate or a merely a small, angry man... either way, the ownership is too complacent or lazy to do anything about it. My now fiancee and I brought her engagement ring there to be resized after being recommended to do so from the store we purchased from. Their website mentions "most resizing done within an hour", so we figured we would give it a shot. Upon arrival, as mentioned above, the jeweler saw it, and gave us a time that it would be complete by, "give me a couple hours", cool, we can walk around the mall, eat, kill time. About 15 minutes away from the time we were given for pickup, seeing as we were walking right by the store, we decided to check and see if it was done. We arrive and ask, and the jeweler scoffs "it will be ready closer to when you were told it would be ready". We explained to him we were told 3pm, and currently it was nearly 2:50pm. His reply? "I guess I better get started on that then". We are in no-rush, so we tell him okay, and that we will go next door to the restaurant there for a couple drinks and a snack. Before we are even finished with our single drink each, and a small plate of wings, he is in the establishment schmoozing with other bar patrons. We then return to the store and, thankfully the ring is done. We look at it, and well, it's good enough, but we've been in the mall around 6 hours at this point. I explain that I had planned on proposing that night, and while I appreciate the quick turnaround on this type of job, I will likely be bringing it back to have it corrected and returned to as close to it was when we bought it, to which they agree is fine. That Sunday, about 2-3 days before Christmas, I return with the ring. I am discussing with the jeweler that, for as confident as he was, this (small) resize does not exude "40 years of experience" and I would like him to correct that and fix the issues with it. Issues being, when resizing, he did not cut evenly or did not bend it in evenly causing the settings to basically be lopsided when the ring was on the finger, the diamond itself was far looser than when we brought it, and, worst of all, in resizing, he added metal to the tension setting as it had opened up a little. This metal not match, nor look consistent with the white gold on the rest of the ring, it was not built up, nor sanded enough to not look like a sack of potatoes (shown in pictures). He agrees that it isn't his best work and will fix it up for us. I proceed to ask him about when he thinks he'll be able to work on it / general timeframe, as once again, I know it's close to Christmas. I mention it's not a huge rush and I don't want him to think I'm rushing him, as that may have been the case initially, causing him to perform less than stellar work. He mentions "It'll be done Wednesday"... puzzled I reply "Oh, on Christmas Day? You're not taking the day off?"... his response "I'm f-n Jewish, I don't give an f about Christmas, I'm going to work and make some cash". Somewhat shocked by the delivery, but hey that's his choice to work Christmas, I smiled and nodded and left the ring with him. Christmas passes, it's Thursday so I am expecting to get a call that it's ready. Nothing. Towards the end of day, I call. One of the other staff members goes to look and then informs me he can't even find the ring, and he would ask the jeweler and get back to me. Doesn't get back to me. Now it's Friday evening, I call again. "It's on the bench ready to be worked on. It will be ready for Sunday". Sunday comes and goes as we traveled to do a late Christmas with my fiancee's family, no call Sunday. Monday we return, later in the day, figuring we would give them a final chance to rectify the situation. We get there, the ring is still on the bench and has yet to be started, and to boot the jeweler isn't there. The nice woman at the counter tells us that she thinks he just went to grab a quick bite or use the bathroom but should be back soon. We wait around, and he finally returns, and it STILL hasn't been started. There is finally some back and forth, a bunch of excuses, and I ask for the ring back. "I guess you want your money back to?" "Yep, thanks for making that so easy'. I then mention that if it can't be fixed, I will hold the business liable for refunding me the cost of the ring itself to get a replacement. "Sure thing buddy!" as he hands me a business card, with his personal number written on the back with "text". Would 100% avoid this place if you want anything other than cheap/theater jewelry fixed lest deal with this payaso.

Many years ago I brought my moms ring in to get resized for myself, excellent service then and just…read morerecently I brought in an engagement ring to be sized down (10k gold). Again, excellent customer service and workmanship. I'll never trust anyone with my jewelry needs except Treasure Isle. Added note: in the past when I worked as an optical manager, I would send patients with metal frames to Treasure Isle. None of our customers ever had anything but great things to say.

I found the assistance I received here to be extremely helpful. I have a pair of 14K gold hoop…read moreearrings where the clasp had broken. The owner here gave me feedback on how it can be repaired the cost. He even reattached it but recommended new clasp to avoid future issues. I appreciate the professionalism and Prevision Quartz expertise on this visit. I do recommend them for jewelry repair services.

Wow, amazing. I never thought I could get this watch fixed (I took it to 2 different places before…read morethis) and precision quartz did! There was one small part of my watch they couldn't fix (but I didn't mind) and so they didn't charge me for the repair. I offered to tip them because of the effort and time but they said no so I had to leave a review instead! Thank you guys.

My husband and I bought my engagement ring from Reliable more than 6 years ago. At the time, I was…read morethe worst kind of customer: needy, anxious, and pretty demanding. I think I drove everybody crazy, my husband included. But the guys at Reliable remained helpful and patient. Over the years, Reliable has serviced the ring when I bent one of the prongs, sold me my wedding bands, and bought the stone back when I wanted to upgrade. Their commitment as jewelers is excellent. Since buying my engagement ring, I've actually started working in the jewelry industry myself, selling engagement rings. I work for a great place in Bethesda. When my younger brother went to buy his girlfriend's ring, I could have gotten him a great deal on a stone. But instead, I recommended that he go with Reliable, because I knew they would give him a great price on the stone, and more importantly, they would service the product long after vows were exchanged. That's important to keep in mind when you buy a diamond -- will the jeweler stand by their product? Will you be able to easily and conveniently take your ring back to the jeweler? With Reliable, the answer was a definite "Yes." So, pay no mind to the pawn shop exterior -- this place is a great place for picking out a well-priced and gorgeous engagement ring in the NC area.

I had my watch break and the gentlemen inside was nice enough to fix it on the spot. super awesome…read morecustomer experience

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

My now fiancé and I started looking at rings on 8/19/23 at this store. Brian, who was visiting from…read moretheir VA store, was SUPER friendly, knowledgeable, & helpful. I tried on a few rings and narrowed down the ones I liked the most. For months thereafter, my fiancé continued to research rings on his own & Sylvia assisted him through the entire process. On Christmas, he popped the question with the most beautiful ring. I am very happy with his decision. I want to go back to take a picture for their love wall. I like that they have the option to trade your ring up down the line giving you 110% of the cost of your ring towards the new one (not available for lab created). Their prices are reasonable & the service is great. Now to plan our wedding.

Absolutely love this place. Huge selection of diamonds at competitive price points.I purchased my…read morefiancé engagement ring here. What a great experience!!! The diamond experts are truly that. Lots of knowledge and very professional. We most recently purchased our wedding bands here as well. Viviana did an amazing job with our selection. I see great value in doing business with Diamonds Direct.