We have a family cuckoo clock that hangs on the wall which we had bought on a trip to Europe over 50 years ago. It is a European clock with the original Dutch movements. A few years ago, it started to develop problems, running erratically and with the 2 drop weights which power the clock occasionally descending unequally. The time could be off by large amounts, even a few hours. In Dec. 2020, Clocktiques sent a technician, Jason, to our house. We told Jason the history, including the age, of the clock. He claimed that the problem was principally due to the fact that the 2 drop weights were not identical and he made an adjustment. About 6 months later, the same performance problems returned. I left my clock at Clocktiques for approximately 2 months and was charged a few hundred dollars for the repairs (I note that the charge for Jason's previous work was not reimbursed). For a few months the clock functioned well, but over the next couple of years, the issues not only returned but became worse: the clock would stop completely every few months, or so. I called Rick, the owner. I then dropped off my clock for several weeks at Clocktiques. They checked the clock and told me the issues were resolved. However, the problems returned. I decided to look for a different repair shop. In Sept. 2024, a shop in Raleigh told me that my clock needed a major overhaul. They opened up all of the internal workings, including repairing/replacing some of the bushings. The technician said that the serious problems had probably been present for at least a few years, and possibly much longer. After about 2 months in the shop and charges of a few hundred dollars, my clock is now running fine (and is under lengthy warranty coverage). I called Clocktiques demanding an explanation, but Rick was not able to provide one. I am deeply disappointed with the service I received at Clocktiques. While the shop carries an attractive and catchy name, my experience suggests otherwise. This is reminiscent of your taking your car to the mechanic when you hear a loud noise from the engine. The noise goes away for a while after you have paid a large "repair" bill but, then, months later, the car stops running as you find out you what you had actually needed was an engine overhaul in the first place. read more

Clocktiques - European cuckoo clock - Watches Near Me - Wake Forest, North Carolina

I brought in my watch that had been repaired elsewhere. I thought it might need a new battery. Unfortunately, that wasn't the case. The repair was faulty. Rick looked at the watch, saw failed repair, and sent a photo to my phone. He then recommended I go back to the jewelry store and have them repair it. There was no charge for his professional work, nor for the time. Since then I have used their services . Clocktique is the place to go for HONEST, PROFESSIONAL repairs with kind customer service, at a reasonable price. if I could I'd give them 10*s. read more

Rick was absolutely amazing he adjusted my watch bracelet in no time, and I was in and out with top-notch service! His wife was just as wonderful, making the whole experience feel warm and personal 100% recommend them! read more

We have used Clocktiques many times and have found them helpful, reasonably priced and customer service oriented. We would definitely use them again. read more

Excellent service and workmanship! They are very reasonable in their pricing. We have been taking our watches there for years for repairs and batteries. Highly recommend!! read more

Just picked up my Jubilee bracelet for polishing, they match the Rolex brushing perfectly. Very pleased. read more

Clocktiques - Rolex Jubilee Bracelet polished my Clocktiques - Watches Near Me - Wake Forest, North Carolina

Expensive place to get batteries changed on nice watches. They have a great selection of clocks, the best in the region. And they know what they are doing, not like some HS Kid opening your expensive watch's case with a chisel for changing your batteries. I got a nice Movado watch for a top person award at a company I once worked for, so it is special to me, and I have the battery changed here. read more

I have searched high and low to find someone to work on an old Hummel music box. I was recommended to this business by another business. Boy did i get Lucky !!! This a one of a kind, unique and extensive place.Not only did they get my music box going, they did it while i waited. It obviously wasn't a major job but the service is impeccable and those working there genuinely want to help you and know their stuff!! It was not close to my house by any means but well worth the drive! I will definitely go back there when the need arises. Thank you for doing what you do and for making a Xmas gift possible. I highly recommend this business. read more

Great Service from a small family business. I was treated like family. changed three of my watch batteries, while I waited. If you need service on your watches and clocks or a new one, go see Rick at Clocktiques! FIVE STARS read more

Amazing staff, fast and great service! So attentive to detail. They took the time to loosen up the butterfly opening for my watch! Affordable to get adjusted! Definitely will recommend! read more

I stopped by this business to have a repair done to a watch for my son to wear to prom. The staff were so kind and accommodating. They did a same day repair for me and I was beyond pleased. Over and above service. Highly recommended. read more

Over 1 year ago I replaced my Movado watchband with a band from their shop. Recently, both pins holding the band simply fell out and were nowhere to be found (this happened one pin at a time over a 4 week period). When I stopped in for repair/replacement (on two separate occasions) the missing pins were replaced. After asking, each time, what the charge was they said there was no charge; just remember them when I need their services. This is the kind of service that solidifies a customer for life, and encourages one to spread the word! Very impressed and I will be back for sure!!! read more

I have lived in Wake Forest for about a decade and have passed by Clocktiques a million times and never went in. About a month or so ago I had a Frederique Constant watch that I knew needed a battery replacement so I did some research and I saw the reviews for here. I decided to drop in and wanted to see if they can get the watch working again. Immediately you notice that their customer service is amazing and the staff is beyond knowledgeable. I got to talk to Rick, Crystal and the rest of the staff and I knew right then I made the right choice in choosing them for my watch needs. Right off the bat Rick said to me that they will treat my watch as if its a Rolex and that they did.I have since had a Tag Heuer watch in there that the staff did a remarkable job on as well as a Citizen Blue Angels watch that needed multiple things done on it. Every time the experience was phenomenal. Rick and the staff are amazing and if you have any work that you need to be done on a watch or clock, look no further, this is the only place to go for top notch service and very fair pricing. I won't go anywhere other than Clocktiques going further. Thanks Guys! read more

I could never get my watch serviced correctly, after a year of return trips I finally had to go somewhere else

The shop is a clock and watch haven, with a nice selection of both across all price points. No matter your personal style in your home or at home on your wrist, the folks at Clocktiques will meet (and exceed) your needs. Rick is very knowledgeable about watches and clocks - being a 3rd generation watchmaker, and he is very approachable and helpful. I found a real gem of a Seiko automatic for a very reasonable price. There was a little rough spot on the acrylic crystal that Rick polished out quickly, then replaced the wrist band. You can see the result; it's 50 years old, looks great and is very accurate. Rick's wife Crystal is very friendly and takes care of the transactions quickly and efficiently. I highly recommend visiting Clocktiques. You won't be disappointed! read more

Clocktiques - Watches Near Me - Wake Forest, North Carolina

Clocktiques is the place to go if you need anything for your high end watch. I recently had batteries replace in my Michele & David Yurman watches. They have previously worked on my Breitling and showed me the proper way to wind my automatic Tag Heuer. I'd highly recommend them for antique and vintage watches as well. You can tell they love & know watches! Why take your precious timepiece to the mall or a jewelry store and have a salesperson open it up when you can have it serviced by an expert?!! read more

it is one of the greatest little clock and watch repair stores!! Amazing customer service!

We always take our watches here -the owner is incredibly knowledgeable on all high end watches , is prompt -asks questions and educates -totally recommend if you want personal service form a local vendor read more

I just moved here from California and I was looking for a shop to replace the batteries for my watches and a few other things. I always do my due diligence and look for reviews on yelp and Clocktiques by far was looking good. It was a Monday and they were closed and I thought about going to another shop but something told me to wait. Boy! Was I glad I did and the service is bar none the best. Rick, Kevin and Crystal are so personable and a lot fun to talk to. If you have watches that needs the best care I highly recommend going to Clocktiques. They will be seeing me again. read more

Clocktiques - Watches Near Me - Wake Forest, North Carolina

I had just received a Seth Thomas matel clock and I did not think it was working correctly. Crystal and Rick welcomed me to their shop without an appointment. Rick took time to speak with me and go over the clock right on the spot. He was very knowledgable and knew exactly what was going on. He made a few quick adjustments and gave me the proper instructions for keeping my clock maintained and working correctly. If I ever have an issue with it again, I would definety return to them. I highly recommend them if your clock needs repair. read more

I have never felt as confident in a repair or sales establishment as I did with Rick and Crystal. From the moment I entered their shop, through the evaluation of my ask, to delivery of the finished product. Absolute pros, and passionate about their craft and my satisfaction. I brought in my wife's grandmothers antique watch, which needed a new band to match the facing. I had it back in under a week, functioning and with a beautiful band that fit my wife's wrist perfectly. All for a fraction of the other quotes I received. You'd be a fool to go anywhere else for watch or clock repair. read more

After learning about them from WRAL when they televised a story about them earlier this year, I visited their store to entrust them with an inherited family mantel clock. The clock needed a major mechanism clean up and some restoration to the glass and face. I met with Kevan and he carefully explained all that was needed to restore it and warned me it would take some time for them to do their job right. I left there knowing the family heirloom was in great hands. I was apprehensive at first leaving this 100+ yr. old clock but after meeting Kevan, my fears were pointless. I returned in a couple of months to find the clock in better "health" and today it chimes beautifully and keeps time well as long as I wind it weekly. They are great to to work with and they have full disclosure and stand by their quotes. So pleased I found them and I have already provided their info to two others who have family clock heirlooms. Highly recommend them. read more

I love the staff over here! They are fast, friendly, and fun! I took in 3 Invictas and a Michael Kors and walked out 15 minutes later a happy customer! Highly recommended for yelpers! read more

I've taken numerous watches here for battery changes. Also band replacement & Crystal replacement. These folks do great work & repair every type of watch you can think of to including the higher end brands like Rolex, Omega, Breitling, Cartier, ect. I'm a watch junkie & I'm a fan of these folks. I recommend them to anyone who loves watches as well this is the place to go for repairs & to buy watches & clocks as well. read more

These folks are the friendly people!!! I had a simple job and they did it quickly and efficiently. I'd absolutely trust them with anything else related to watches or clicks. read more

My dad has a Seiko Kinetic watch and the latch was broken. It was sent off to Seiko and they couldn't fix or replace the band, jewelry stores at the mall couldn't help and this area's jewelry store couldn't fix it either. So, I almost gave up. Decided to see if CLOCKTIQUES (on main street) had any advice. To my surprise, Rick was quickly willing and also able to fix the watch at a very reasonable price, PLUS in less time than he said he would need. They were so nice & personable and just a neat store to go in. Thanks so much!!!! read more

Recently discovered Clocktiques from the positive reviews and brought in 3 of my watches to be serviced. One was a Concord which needed a new battery; another was a Franck Muller that also needed a battery; and lastly a Piaget designed for Van Cleef & Arpels that needed its gold bracelet cleaned. Rick looked at the Piaget and noticed the scratches on the dial and said it was due to the hands dragging and said he could hand polish at least 90 percent of them out, which was a much better response than what Piaget told me a few years ago. In the end, though, he removed 100 percent of the scratches, fixed the hands, cleaned the diamonds and the gold bracelet. The fact that I entrusted Clocktiques with these special timepieces speaks for the way he assuaged my trepidation when I walked in. It's a wonderful store, and Rick and Crystal are lovely people. read more

Fantastic, fast, friendly service at a very reasonable price. I have already recommended this business to friends and will be coming here for all related services in the future! read more

Brought a wristwatch I inherited from my father in for repair. The stem was missing and it is a Swiss made watch, so parts are not common like a timex. They were able to find an original crown/ stem in their vast inventory. They buffed and polished the watch so well that I was pleasantly surprised the watch looked show case quality. One of the main reasons that I chose Clocktiques is that all repairs are made "in house " they don't send it out for repairs. Rick instructed me in the care and use of the watch. My dad used it for 70 years and I hope that it is still going another 70 years. read more

I have had the wonderful experience of meeting everyone at Clocktiques the last month or so. During that time I have had them work on several items of mine. Their professionalism is beyond reproach. They go out of their way to explain to you the nuances of your valuable timepiece. As an example I recently purchased several pocket watches from an auction house and when I received them they were in need of servicing. You could see the dirt inside. I took them to Clocktiques and Rick took the time to not only tell me what each watch needed, but also what to look for when bidding online on something you can't put your hands on. I left the watches with them to repair and when I picked them up I was amazed. The difference was like night and day. They look like new and the movements inside the cases look perfect. Their attention to detail is amazing and they have a customer for life. These are honest people and I feel like part of the family. Rick has already saved me money on another auction and the entire staff goes above and beyond in making you feel like your aren't just another customer. You leave feeling like you have new friends. Rick even went out of his way to show me how to adjust a wall clock I own. Clocktiques is a Family owned business that understands that trust and honesty are still the backbone of a good business! read more

Clocktiques - Watches Near Me - Wake Forest, North Carolina

See all

I took a Waltham Pocket watch that has been in the family for 3 generations for cleaning. It needed to be cleaned for my son's wedding in 2 months. They were able to take care of this family heirloom like I would take care of a newborn baby. They cleaned it and gave me advise on how to best preserve it for future generations. Thanks so much. read more

Rick delivered on his promise to repair my Panerai within 30 days with authentic Panerai parts. He and his team are very capable working with higher end watches. I would recommend their service. read more

Clocktiques was able to repair my Michael Kors watch that was broken by one of the Mall kiosk watch places. Thank you Clocktiques for saving my watch! read more

I cannot recommend this place highly enough. If I could go up to 10 stars, I would. Rick and Crystal came to our house in Apex to fix our grandfather clock, which had not run for many years. Rick cleaned and repaired the clock, showed me how to wind it, how to stop the chimes if we wanted, and although it was a difficult clock, he fiddled with it until he was satisfied. And when it stopped again a few days later and I couldn't get it to work (NOT their fault it stopped - it was an accident on our end), Rick and Crystal came out again, on a Sunday (!) to fix it again. A spring had broken, and he was able to get it going. I LOVE these guys, and will be happy to recommend them to anyone who will listen. Call them - you will be glad you did! read more

Brought my husbands watch here to be repaired .Everyone was extremely helpful and friendly .They repaired the watch way before anticipated and at a great price . read more

NO ONE ELSE! That's right no one else will touch a clock or watch from our home. Rick and Crystal are absolutely fantastic. My wife and I have had multiple watches repaired or serviced at Clocktiques and the level of service and professionalism is unmatched. Most recently Rick worked on a ladies Luminox that was damaged by a "Boutique" jewelry shop that managed to render it inoperative after a simple battery change. Rick has also recently serviced and restored my Great-Grandfathers Bulova automatic that will be a Fathers Day gift for my Dad. Clocktiques has worked on several antique family clock with expert service every time. If you have any watch or clock needs I implore you visit Rick and Crystal in Wake Forest. They also have a nice selection of pre-owned watches (I just purchased one) if you are in the market. read more

These folks are absolutely superb and have great customer service. I took in one clock that had been "repaired" by someone else, and they totally rebuilt it and it runs like a champ now. They even took the time to repair an old alarm clock that has sentimental value to my wife. They also did two house calls on our grandfather clock, which now sounds great. With good reason, they are very busy so don't expect a quick turnaround, but patience is rewarded with very high quality and a very happy customer. read more

I brought in my Tag Heuer Aquaracer. I had banged it on something and it stopped running. Rick serviced the watch and replaced the roller jewel and 3rd wheel. About four months later, the watch started running very fast while I was on vacation. I brought it back and Rick adjusted the regulator and de-magnitized the watch. We determined it had become magnetized from going through several x-ray machines (no fault of Ricks). Rick did these adjustments free-of-charge. I'll be returning to Clocktiques for all my future servicing. read more

I have passed by this shop/store over the past three years of living in Wake Forest and after seeing someone else's post on FB, decided to give them a try. I had two watches that have been sitting idle with dead batteries for about a year. I popped into Clocktiques 10 minutes before closing and just prior to their business closing for vacation. I walk-in, was immediately greeted and had new batteries in my watches shortly thereafter. I will most definitely be giving them my business in the future. read more

Stopped by this morning for a watch battery, 5 minutes and out the door @ reasonable cost. Told Rick about a mantel clock I have that the chimes were out of sinc. I had been told by a local respected clock shop that it was probably not repairable. So, I just took it to RIck. Literally, 30 seconds later the clock is in sinc. Once again, I'm out the door NO CHARGE! Rick and his family are now my "go to" clock service. Nothing but praise Rick! BY the way, this is the location where the guy stands out front in summer heat and winter cold to promote the store. He got my attention, everyone should try it. read more