First of all, I would give zero stars, but everybody there was understanding and communicative…read moreEXCEPT the "head" jeweler with "40 years of experience" (which he gladly gloated about when we showed him the ring / told him another shop didn't feel comfortable resizing the due to being a tension setting). Not mentioning names so I don't get my review flagged, but S.E. is either the Grinch incarnate or a merely a small, angry man... either way, the ownership is too complacent or lazy to do anything about it. My now fiancee and I brought her engagement ring there to be resized after being recommended to do so from the store we purchased from. Their website mentions "most resizing done within an hour", so we figured we would give it a shot. Upon arrival, as mentioned above, the jeweler saw it, and gave us a time that it would be complete by, "give me a couple hours", cool, we can walk around the mall, eat, kill time. About 15 minutes away from the time we were given for pickup, seeing as we were walking right by the store, we decided to check and see if it was done. We arrive and ask, and the jeweler scoffs "it will be ready closer to when you were told it would be ready". We explained to him we were told 3pm, and currently it was nearly 2:50pm. His reply? "I guess I better get started on that then". We are in no-rush, so we tell him okay, and that we will go next door to the restaurant there for a couple drinks and a snack. Before we are even finished with our single drink each, and a small plate of wings, he is in the establishment schmoozing with other bar patrons. We then return to the store and, thankfully the ring is done. We look at it, and well, it's good enough, but we've been in the mall around 6 hours at this point. I explain that I had planned on proposing that night, and while I appreciate the quick turnaround on this type of job, I will likely be bringing it back to have it corrected and returned to as close to it was when we bought it, to which they agree is fine. That Sunday, about 2-3 days before Christmas, I return with the ring. I am discussing with the jeweler that, for as confident as he was, this (small) resize does not exude "40 years of experience" and I would like him to correct that and fix the issues with it. Issues being, when resizing, he did not cut evenly or did not bend it in evenly causing the settings to basically be lopsided when the ring was on the finger, the diamond itself was far looser than when we brought it, and, worst of all, in resizing, he added metal to the tension setting as it had opened up a little. This metal not match, nor look consistent with the white gold on the rest of the ring, it was not built up, nor sanded enough to not look like a sack of potatoes (shown in pictures). He agrees that it isn't his best work and will fix it up for us. I proceed to ask him about when he thinks he'll be able to work on it / general timeframe, as once again, I know it's close to Christmas. I mention it's not a huge rush and I don't want him to think I'm rushing him, as that may have been the case initially, causing him to perform less than stellar work. He mentions "It'll be done Wednesday"... puzzled I reply "Oh, on Christmas Day? You're not taking the day off?"... his response "I'm f-n Jewish, I don't give an f about Christmas, I'm going to work and make some cash". Somewhat shocked by the delivery, but hey that's his choice to work Christmas, I smiled and nodded and left the ring with him. Christmas passes, it's Thursday so I am expecting to get a call that it's ready. Nothing. Towards the end of day, I call. One of the other staff members goes to look and then informs me he can't even find the ring, and he would ask the jeweler and get back to me. Doesn't get back to me. Now it's Friday evening, I call again. "It's on the bench ready to be worked on. It will be ready for Sunday". Sunday comes and goes as we traveled to do a late Christmas with my fiancee's family, no call Sunday. Monday we return, later in the day, figuring we would give them a final chance to rectify the situation. We get there, the ring is still on the bench and has yet to be started, and to boot the jeweler isn't there. The nice woman at the counter tells us that she thinks he just went to grab a quick bite or use the bathroom but should be back soon. We wait around, and he finally returns, and it STILL hasn't been started. There is finally some back and forth, a bunch of excuses, and I ask for the ring back. "I guess you want your money back to?" "Yep, thanks for making that so easy'. I then mention that if it can't be fixed, I will hold the business liable for refunding me the cost of the ring itself to get a replacement. "Sure thing buddy!" as he hands me a business card, with his personal number written on the back with "text". Would 100% avoid this place if you want anything other than cheap/theater jewelry fixed lest deal with this payaso.

Many years ago I brought my moms ring in to get resized for myself, excellent service then and just…read morerecently I brought in an engagement ring to be sized down (10k gold). Again, excellent customer service and workmanship. I'll never trust anyone with my jewelry needs except Treasure Isle. Added note: in the past when I worked as an optical manager, I would send patients with metal frames to Treasure Isle. None of our customers ever had anything but great things to say.

These guys were AMAZING!They helped me get my son's watch fixed…read more Just a quick Congrats to Morocco & Egypt But my heart is with USA

From the owner: At Fast Fix Jewelry and Watch Repairs, we understand that a piece of jewelry is often times more…read morethan just an accessory but something that can be a symbol of your memories, family history, or future goals. That's why when anything happens to it, we're prepared to put our decades of experience and keen eye for detail to help bring your jewelry back to life. Many repair companies send your valued possession somewhere else to be serviced. At Fast-Fix, our skilled jewelers, watchmakers, and watch repair professionals perform most of our repair services onsite in our store. This allows us to provide you with high quality services in a more timely fashion, as well as added protection and peace of mind. We perform all types of repair services, such as ring sizing and mounting, necklace and bracelet repairs, stone replacement, pearl and bead restringing, prong repair and re-tipping, watch batteries, bands and watch repairs, custom engraving, polishing and refurbishing.

Took my wedding band to Johnson's Jewelers after I lost two small diamonds. Very friendly and I was…read moretold the repair would take 2 weeks. I was pleasantly surprised that it took just over a week and received a detailed voicemail with the hours the shop would be open. I would definitely use Johnson's Jewelers again!

I would not recommend this place. The location is nice and they are one of the only places in the…read moretriangle that has a large selection of Seiko, and that is really it. I have been a recurring customer for over a year and have purchased watches and jewelry from them before. I recently took two of my Seiko dive watches to them for a service and repair and both watches now tell worse time than when they were dropped off and the bezel on one is completely stuck (it was working fine prior to me bringing them my watch). The owner insisted the watch was repaired, but it was not. I paid what I owed and will no longer be a customer of this store. I would recommend anyone to take there watches elsewhere for a service or repair

I had a very good experience here with Tristan (spelling?)…read more My new watch's metal bracelet was too loose, and I needed a snugger fit. I also happen to be germophobic. I went to the other two watch/jeweler businesses in the mall: Crabtree Jewelers and Treasure Island Jewelers. I asked if they could please wear gloves while removing two links from my watch bracelet. They said that they didn't have any gloves. The guy at Treasure Island Jewelers flat out refused to do any work with gloves on. I finally came here, and I was pretty sure that Dakota Watch Company wouldn't have any gloves. To my surprise, they did! Tristan offered to wear them right away!! I was so impressed by how innately customer service oriented she is. I would definitely return here for removing the links from the metal bracelets of any watch that I ever buy in the future.

Ethan was really helpful in assisting me with swapping out my dead battery I ordered from Amazon…read more The Dakota instructions were not clear to indicate there are actually two batteries required to run to the watch. The counter had a good selection of watches to choose from. I will definitely be returning

Larry is the best! You won't find a more honest man or better Jeweler in all of Raleigh!read more

Personalized services at reasonable prices. Nice folks! Watch battery replacements only $5read more

My salesperson was great and willing to help me pick out my Xmas gift. She explained the level of…read morequality I was purchasing and my different choices to pick from.

I needed my platinum wedding set resized to a quarter size smaller, I was so nervous about it…read moregetting damaged. I went to 2 shops before Bailey's and was quoted around $400-$500. Bailey's did both rings for $200 and it was ready within the week, they did such an amazing job.

At Bailey's we had a ring reset. I also purchased a watch there. Service was phenomenal. The work…read morethey did on the ring was spectacular. I would definitely highly recommend them.

A+ customer service. Went here to get a new battery in my watch and to my surprise there was no…read morecharge. Donations are welcome but not required. Also had my earrings cleaned too. Thank you Emilia for your great service. I will definitely be back.

The no longer repair watches. He told me it is no longer worth the effort for him. I understand,…read morebut just be advised. He did provide a referral however, but nothing local.

The service, professionalism, and attention to detail of the team at Godfrey's was really…read moreimpressive. My ask was a re-creation of a 25 year old wedding band. Business travel necessitated that the transaction be done remotely. I was offered multiple options, expert advice at every step, and never felt like I was being up-sold on higher-priced solutions. Ring was made, from scratch, on-time, on-budget, and when my wife and I got to see the ring for the very first time, in person, the WOW! factor was everything I hoped it would be. Would recommend for anyone looking for a great jewelry-buying experience in Raleigh and, honestly, anywhere else in the U.S. You'll be in good hands.

Kind, helpful, and quick! They helped me out with multiple items I brought in for repairs and I had…read morea lovely chat with them while they completed the repairs and cleaning. Super knowledgeable and nice to work with!

Amazing people They are the best and most reliable people I have ever dealt with. They have fixed…read moreand created the most amazing pieces for me.. honest, down to earth and always willing to access and give you an honest opinion.