I found the assistance I received here to be extremely helpful. I have a pair of 14K gold hoop…read moreearrings where the clasp had broken. The owner here gave me feedback on how it can be repaired the cost. He even reattached it but recommended new clasp to avoid future issues. I appreciate the professionalism and Prevision Quartz expertise on this visit. I do recommend them for jewelry repair services.

Stopped into precision quartz to get my Movado watch battery replaced. They ended up finding a…read morekinked gasket as well. They replaced that quickly as well, with parts already in stock. Reasonable pricing and quick, professional service from the highly experienced owners. 10/10 recommend

Very knowledgeable about diamonds, wide range of inventory and the customer service is…read moreoutstanding. I love going to Johnson's! it's a great field trip!

Customer service is the absolute best. They were not able to repair my glasses, but reached out to…read moreanother vendor for me. And while the glasses were not able to be repaired the service received was appreciated.

My husband and I bought my engagement ring from Reliable more than 6 years ago. At the time, I was…read morethe worst kind of customer: needy, anxious, and pretty demanding. I think I drove everybody crazy, my husband included. But the guys at Reliable remained helpful and patient. Over the years, Reliable has serviced the ring when I bent one of the prongs, sold me my wedding bands, and bought the stone back when I wanted to upgrade. Their commitment as jewelers is excellent. Since buying my engagement ring, I've actually started working in the jewelry industry myself, selling engagement rings. I work for a great place in Bethesda. When my younger brother went to buy his girlfriend's ring, I could have gotten him a great deal on a stone. But instead, I recommended that he go with Reliable, because I knew they would give him a great price on the stone, and more importantly, they would service the product long after vows were exchanged. That's important to keep in mind when you buy a diamond -- will the jeweler stand by their product? Will you be able to easily and conveniently take your ring back to the jeweler? With Reliable, the answer was a definite "Yes." So, pay no mind to the pawn shop exterior -- this place is a great place for picking out a well-priced and gorgeous engagement ring in the NC area.

Amazing service! I came in for help cleaning a watch for a gift and they did a great job, were…read moreexceptionally kind, and had great service!

First of all, I would give zero stars, but everybody there was understanding and communicative…read moreEXCEPT the "head" jeweler with "40 years of experience" (which he gladly gloated about when we showed him the ring / told him another shop didn't feel comfortable resizing the due to being a tension setting). Not mentioning names so I don't get my review flagged, but S.E. is either the Grinch incarnate or a merely a small, angry man... either way, the ownership is too complacent or lazy to do anything about it. My now fiancee and I brought her engagement ring there to be resized after being recommended to do so from the store we purchased from. Their website mentions "most resizing done within an hour", so we figured we would give it a shot. Upon arrival, as mentioned above, the jeweler saw it, and gave us a time that it would be complete by, "give me a couple hours", cool, we can walk around the mall, eat, kill time. About 15 minutes away from the time we were given for pickup, seeing as we were walking right by the store, we decided to check and see if it was done. We arrive and ask, and the jeweler scoffs "it will be ready closer to when you were told it would be ready". We explained to him we were told 3pm, and currently it was nearly 2:50pm. His reply? "I guess I better get started on that then". We are in no-rush, so we tell him okay, and that we will go next door to the restaurant there for a couple drinks and a snack. Before we are even finished with our single drink each, and a small plate of wings, he is in the establishment schmoozing with other bar patrons. We then return to the store and, thankfully the ring is done. We look at it, and well, it's good enough, but we've been in the mall around 6 hours at this point. I explain that I had planned on proposing that night, and while I appreciate the quick turnaround on this type of job, I will likely be bringing it back to have it corrected and returned to as close to it was when we bought it, to which they agree is fine. That Sunday, about 2-3 days before Christmas, I return with the ring. I am discussing with the jeweler that, for as confident as he was, this (small) resize does not exude "40 years of experience" and I would like him to correct that and fix the issues with it. Issues being, when resizing, he did not cut evenly or did not bend it in evenly causing the settings to basically be lopsided when the ring was on the finger, the diamond itself was far looser than when we brought it, and, worst of all, in resizing, he added metal to the tension setting as it had opened up a little. This metal not match, nor look consistent with the white gold on the rest of the ring, it was not built up, nor sanded enough to not look like a sack of potatoes (shown in pictures). He agrees that it isn't his best work and will fix it up for us. I proceed to ask him about when he thinks he'll be able to work on it / general timeframe, as once again, I know it's close to Christmas. I mention it's not a huge rush and I don't want him to think I'm rushing him, as that may have been the case initially, causing him to perform less than stellar work. He mentions "It'll be done Wednesday"... puzzled I reply "Oh, on Christmas Day? You're not taking the day off?"... his response "I'm f-n Jewish, I don't give an f about Christmas, I'm going to work and make some cash". Somewhat shocked by the delivery, but hey that's his choice to work Christmas, I smiled and nodded and left the ring with him. Christmas passes, it's Thursday so I am expecting to get a call that it's ready. Nothing. Towards the end of day, I call. One of the other staff members goes to look and then informs me he can't even find the ring, and he would ask the jeweler and get back to me. Doesn't get back to me. Now it's Friday evening, I call again. "It's on the bench ready to be worked on. It will be ready for Sunday". Sunday comes and goes as we traveled to do a late Christmas with my fiancee's family, no call Sunday. Monday we return, later in the day, figuring we would give them a final chance to rectify the situation. We get there, the ring is still on the bench and has yet to be started, and to boot the jeweler isn't there. The nice woman at the counter tells us that she thinks he just went to grab a quick bite or use the bathroom but should be back soon. We wait around, and he finally returns, and it STILL hasn't been started. There is finally some back and forth, a bunch of excuses, and I ask for the ring back. "I guess you want your money back to?" "Yep, thanks for making that so easy'. I then mention that if it can't be fixed, I will hold the business liable for refunding me the cost of the ring itself to get a replacement. "Sure thing buddy!" as he hands me a business card, with his personal number written on the back with "text". Would 100% avoid this place if you want anything other than cheap/theater jewelry fixed lest deal with this payaso.

Many years ago I brought my moms ring in to get resized for myself, excellent service then and just…read morerecently I brought in an engagement ring to be sized down (10k gold). Again, excellent customer service and workmanship. I'll never trust anyone with my jewelry needs except Treasure Isle. Added note: in the past when I worked as an optical manager, I would send patients with metal frames to Treasure Isle. None of our customers ever had anything but great things to say.

I brought in some jewelry. They checked it out as soon as I got there…read moreVery knowledgeable quick and friendly A environment that is very clean And parking is not a problem

Excellent repair work at this local shop…read more Brought in 35 year old engagement ring in which the posts holding the diamond were bent and wobbly. And the matching wedding ring that needed a polishing. The repair work is stellar. Gold is smooth and repairs invisible. Both engagement and wedding rings exquisitely polished - they look as good as the day they were purchased. So good, in fact, that I took off my wedding ring and had it polished too. Knowledgeable and courteous service. Delivered on time and at the price quoted. Thank you!

Vianna Jewelers is a lovely jewelry store that I go to for all the repairs or cleanings I need…read moredone. My husband was also able to design my engagement/ wedding ring there. On another note, the staff, especially Mike, is very welcoming and friendly! They care about their clients and want to get to know them. I definitely recommend them as your jeweler!

Called today trying to get information about a wedding ring that I have zero experience with…read morebecause I've never done this before and the lady that answered the phone was very unwelcoming and cut off my conversation to talk over me. I will never shop or support this business ever if that's the type of people that represent this establishment.

The quality of their work, fairness, excellent customer service cannot be beat! Best jewelry…read morerepair place by a mile!

"Absolutely amazing customer service! They were fast, professional, I dropped it off yesterday and…read moregot it back the very next day. Great quality work and definitely worth it. Highly recommend Treasure Isle!"

In an act of kindness (above and beyond), on Mother's Day, CMI fixed the link in a cousin's watch…read morefor free. I decided to repay the favor and give them my business. I had two rings resized. Intake was easy and staff were very nice which included interaction w/owner or manager. Everyone was so helpful and detailed. Once completed, they called to have them picked up. Consistently great service and quick. I'd recommend. Service cost was slightly higher than others but they did great work and I totally trust them for future business. It was worth the price difference.

Have bought several pieces here. Skip the chain jewelry stores and go to CMI for great value and…read moreservice.