Be warned: Diamondback will quote your job and when you have given them your down payment, they will then tell you that all commercial jobs come first and you are at the end of the line if you are a residential customer. Their scheduling department is complete chaos, and impolite to boot. The owner is aware of all of this and could not care less. The plumber we dealt with was quite qualified, but did the jobs in bits and pieces because he was constantly being assigned to commercial jobs instead of ours. He was also working 10-12 hour days. Find a company that cares about their residential customers and that treats their employees right, and stay away from Diamondback. read more

Sunday I woke up and my sinks were filled with black water! I called diamondback plumbing and the lady said our on call guy will call you. Within 5 mins Matt S called me and in less than an hour he was here! He fixed my issue and he was SO POLITE. Overall it was a great experience! read more

Had Bryan back at my house again to investigate another potential leak and he is amazing. Within minutes knew what it was. He is incredibly knowledgeable, professional and just a nice guy. read more

I was selling a rental house and needed a water leak in some exterior irrigation piping fixed quickly so we could close the sale. I was unavailable to be on site and Jen one of the office gals was EXCELLENT with customer service. However the plumber "Justin" and the supervisor "Steve or Ed" were HORRIBLE! Plumber got on site and saw the part that was leaking and said he had never seen it before and that "it must be from Sprinklerworld". Being that I was in a rush to get the work done, I said "just fix it". He replaced the leaking piece with something completely different to the tune of $300. The next day I found the same exact part at Home Depot for $33. When I called in to complain/discuss the supervisor was not interested in hearing what I had to say or take any kind of ownership with the issue. He kept talking over me and essentially wouldn't let me complete sentences and listen. Folks this is NOT a company that you want to have doing work for you. To the uniformed they may seem like they want to help and deal fairly, but to those aware they are obviously trying to gouge people they think they can take advantage of. I added 3 pics here to identify what was not working and what they replaced it with. Not sure if they'll stay or if Diamondback will get them deleted. read more

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I needed to replace my dish washer because of a leak. After making the appointment for the next day I mentioned the lead and the nice lady had some one out in a couple of hours. Tony came and was just great. He had to get a small part that was missing from the dish washer that I had bought. I have only great things to say about this company and Tony. After being quoted a price 3 times the amount of what they charged me I am pleased to recommend them to everyone. read more

GREAT COMPANY! Reasonable prices and actually get the job completed In a clean and timely manor. The office staff is very friendly and helpful. read more

Very satisfied Customer! I have dealt with many plumbers before that up charge/ over charge/ charge for just coming out... Diamondback came out, told me exactly what the project would be with replacing a cast iron drain pipe for the sink in my bathroom.. and that's what it was.. and with out the crazy cost that another company wanted to charge me. Thanks! read more

WARNING: Beth lives in Crazytown! My fiance and I have 4 houses, and I have used this company 6 times in the last 3 years. NEVER AGAIN! The last time they came to my house for a service call, three days later my son was having the same problem. After talking with them a couple of times, they finally said they would come back and redo it and only charge me about $40. I was happy. I gave them my credit card number since I was not at that property and they said they would charge my card. I thought everything was done. Several days later, my son called me and said they had charged his card for both services, AND had charged MORE the second time they came out than they had originally charged. It had overdrawn his bank account. I called Diamondback and they argued with me about the quote I had been given for the second appointment, and also admitted they had charged the wrong card. They talked to a supervisor, called me back and said they would fix the charges. I thought they were going to take the charges off my son's card and charge mine, but I'm not sure what they did. TWO MONTHS LATER, I get a call from Beth (who is apparently the VP, and owner's wife). She had first called my fiance and told him she was taking me to court because I owed them money and had I had reversed the charges on my credit card. HUH? I called her myself and asked what she was talking about, I had never reversed anything. Her response was "Oh, you never reversed your charges? You never reversed your charges? Well, I'll see you in court!" Then she HUNG UP ON ME!!! What?!?!? My fiance called her back after I talked to him and she said that I had been yelling at her and used the F-bomb! Then he just wanted to get this whole thing taken care of so he said he would bring them a check. They said if he came to the office they would call the cops because they felt threatened! It went on and on...needless to say, it was the craziest phone call either of us had ever received from a company, and I would never do business with them again, and will tell everyone I know the same. MOST UNPROFESSIONAL BUSINESS EVER!!!!!!! read more

After several other plumbers took a look, these guys got the job done and for less money! Our Scottsdale store's sink has been backing up for weeks now, and was dangerously close to overflowing. Apparently the "clog" was in the building's main line and it took a LOT of tweaking the snake's angle to get it to go down the right pipe. They also took the time to properly diagnose the real problem (charging my landlord and not me for fixing it). Anyway, I am happy to say I now trust Diamondback Plumbing! Shout out to Dane Atwater - He was a pleasure to work with, and comes highly recommended. read more

This company has been to our house to fix our water heater 3 times. The first time they arrived on time and on schedule. They didn't have the part to fix the water heater, but assured us they would be out the next day to replace the part. No one came or called the next day. We called to find out where our tech was, and they had to send someone else out. The second tech was great and tried to fix the issue, but still needed the original part that was supposed to be ordered. It was supposed to come in on a Tuesday and replaced. Again, no one called about installing the part. We contacted Diamondback Tues afternoon at 4pm, after not hearing anything and they said that the water heater would have to be replaced. Without hot water for just over a week and a half. No bueno. read more

I would 100% use this business again or recommend them to a family manner. I've been burned by a plumber before so naturally I wasn't thrilled about another. My kitchen sink clogged and after 3 attempts at draino and cleaning the trap I was out of ideas. I called Saturday around noon and a couple hours later a plumber showed up as promised. A couple hours after that my sink was fixed. He gave me an estimate within the first few min and even though the job took longer than he expected the price didn't change. My house is over 50 years old. The pipes are not in good shape, plus there's been several patch jobs over the years by previous owner. Long story short he could've found a reason or two for an update. But he didn't. But he did take the time to check out the pipe work on my new sprinklers and let me know it was done right. I'm really happy with the service and price and would certainly use them again. read more

Had a clogged laundry washer drain and he did a great job clearing it out at a reasonable price. Others I tried to book were either more pricy, wouldn't provide a quote, or flaky. Would use again. read more

Called on Friday asked if they could run a propane line, rep on the phone said she did not know but would have a someone call me back who would know...wait until Monday afternoon, no return call...I call back and the rep on the phone said no, they do not work on propane, she sounded a bit "snippy" when I said it would have been nice for someone to have called me back to let me know that, as they had promised. Will not be calling back for any of my remodel plumbing needs. read more

I wish I could comment on the work that Diamondback Plumbing did for me, but I can't because a technician never actually showed up. I scheduled an appointment, and I received a call from the dispatcher (who was very nice, for the record) at roughly 3pm stating that my technician was planning on getting to me in about half an hour, but that he was coming from a bit of a ways away and might not have accounted for traffic. I completely understood that, and I'd set aside my entire evening just in case he was running late or had a lengthy job to do. It's now five hours later, and not only has a technician not come out, but no one called me to let me know that my appointment was being abandoned. I ended up calling in and speaking with the evening dispatcher (who, again, was incredibly nice), and she told me that I'd be getting a call in the morning to reschedule an appointment. Frankly, I don't want to use the services that Diamondback has to offer at this point, because I don't feel like potentially wasting another day sitting at home (not to mention cancelling plans that I can't reschedule) because my technician bailed on me. However, since my property management apparently has some sort of ridiculous arrangement with them, it looks like I'm stuck waiting around for who knows how long until someone actually keeps the appointment. read more

Great experience with the entire staff! We had a last minute cancellation by another company towards the end of our inspection period and had to find someone last minute that worked on Saturdays. Hilary the dispatcher, Jerry the plumber and Steve the supervisor came to our rescue. They were very prompt to rerun my call and very courteous. I would highly recommend them as a reliable plumbing company from every aspect! read more

Pretty happy with these guys, IMHO they did a good job researching and fixing what they could on a thorny gas line problem, and charged me fairly for what they did as a stop gap measure until I could figure out what to do. read more

My AC fuses blew out, nothing more. My unit is over 10 years old now. How easy would it be for the tech to say "You need a new unit"? Integrity is a big deal for the customer in this business. I've used their plumbing services several times already and thought I was given "a fair deal" every time. This seems to be well run company with a lot of quality people all around. Good job and keep up the good work! read more

Got here fast!! Same day!! Chris is the best, give him a raise:), great job!! Will recommend highly

after several visits for a clogged pipe issue and $$$$ cost, they then charged me 1400$ to replace the pipe and STILL have the same issue. so if you want to spend 1400$ plus additional visits and still have the same problem????? do not go to this plumbing company! read more

Never received call back on request for plumber to inspect outside drain in next 24-48 hours. called at 11 AM. Spoke with "J---." took my name, number request for service and no return call. read more

Called tonight at 10:00 P.M. due to an emergency plumbing situation where brown water was coming up into our kitchen sink and not draining. Laundry room drain was also pooling. Smell was unbearable. Spoke to an operator who said a tech would call me back within 5 minutes. After 30 minutes, and no call, I called the main number again. The operator apologized and said he would re-page the on-call tech. at 11pm a tech by the name of Brian called. He sounded half asleep. When I explained my issue, Brain said that I needed to call the main number again to schedule an appointment for the following day. Said that he didn't have the ability to make appointments. Wait..what? Are you kidding me? So whats the point in paging a 24 hour tech? Are you a 24 hour company or not? This guy was worthless, and a complete waste of my family's time. If this is the type of service they give (or dont give) before the tech even comes over, then I'll be damned if I use or suggest them EVER again. read more

Great people to work with, was changing out a seat in the show handle and it basically disintegrated as I was doing this. Emailed them about service and they promptly responded. They were reasonably priced, and the guy that came out was very good, very friendly and professional. Would definitely use them again. read more

On Memorial day I woke up to a flooded kitchen. Jerry showed up on time and was in and out in less than 30 minutes and they didn't charge extra because of the holiday. Thank you.. Thank you. I will recommend this company and definitely use them again. Hopefully not anytime soon. read more

I had four plumbing issues at my home I needed fixed. I reached out to a few different companies and Steve at Diamondback Plumbing was the only one that sent me quotes. We talked on the phone and he explained everything to me what to expect. I received a call about a half hour before our technician arrived. Justin was our technician and did a fantastic job fixing all of our issues we were having. He was very friendly and cleaned up after he was done. At the end the cost was exactly what Steve quoted me. Would definitely do business with them again. read more

Had a sewer line problem, of course after hours, they came to my home with in an hour of calling. Service was quick, professional and very reasonable in price. No after hours charge - big win for me. Definitely will use them again and refer business their way. read more

Called Diamondback for service on a toilet that needed repair and I was only available on Saturday or evenings. They easily accommodated my request fixed my issue and their charge was very reasonable. Will definitely call them in the future if the need arises. read more

I had a bathtub faucet that suddenly would not shut off any more. I called Diamondback Plumbing after reading reviews on Yelp and they sent someone within a few hours - no emergency fees or anything like that. It turned out that the Moen cartridge went bad. Plumber was here for about 10 minutes total. He charged me $89 for labor cost and $90.48 for the cartridge cost. I can get the exact same cartridge from Home Depot for $39.00. I am very happy about the service but the markup on parts is a bit on the crazy side. The service person (Bryan G) was awesome and very friendly and completely professional. read more

Bryan saved the day! Great customer service and quality work at a fair price. We couldn't ask for more! Our tub faucet was leaking on a Saturday. We called another plumbing company, but their price was so inflated, we sent them away. Thank goodness Diamondback Plumbing is open on Saturdays. We received a return call right away and then Bryan arrived within 15 minutes. He was extremely friendly and knowledgeable. We'll never call another plumber! read more

The only reason I am giving it 2 stars is because the actual plumbing work looks good. The technician wasn't friendly and didn't explain the estimate. The main problem is customer service. If you have a problem and have to deal with anyone in the company, from the receptionist to the owner (the owner actually hung up on me) be prepared for someone who couldn't care less about you or your experience. After I received the quote, they were supposed to come on Wednesday between 2-4pm. I took off of work, waited at home and was stood up, without a phone call or any communication. I called the next day and scheduled another appointment. This time the technician showed up but was an hour late from the time they gave me (no apology or anything). I called to speak with the owner the next day to let them know what had happened. I left a voice mail with no response. After a week I tried to call again, the owner picked up the phone and when I mentioned who I was and why I was calling he hung up. I tried calling back and they said he wasn't available....... Save yourself some headache and just pay a little more money to get actual customer service. I will never use them again & tell everyone I know to NOT use them and go elsewhere. I'm shocked to see this size of a company be so poor mannered with awful customer service. read more

Run, don't walk away from this company. Horrendous service, complete lack of communication, cancelled appointment. Then rescheduled appointment for following day said between 9-10, showed up at noon. Worked on the AC for an hour and we had to leave. Came back and they were gone. Figured it was fixed and it wasn't and left no note and no call. Won't answer their phones and haven't called back after leaving message with answering service. How do they stay in business? read more

LI have had great service with this company over the years until my recent attempt for service. no show on appointment called to say would be another 1.5 hours. rescheduled for next morning, called to say driver would be there in 40 min. plumber finally arrived 45 late. past plumbers have been very pleasant and friendly. this he seemed to be unhappy with his job. hoping this is a one off. read more

I was able to get a Saturday appt with no up charge and was scheduled for the very next day. Office staff and plumber who came to my home were all very nice, very fast and knew their jobs well. How refreshing! There was no song and dance about how I needed and 400.00 widget, in fact the plumber said it was not as bad as it was described and he had the part and I'd be up and running shortly. I felt very comfortable with the person in my home and appreciated the fact this is an honest company and didn't try to take advantage because I'm a woman. I was given a reccomendation for this company by a friend and they did not disappoint. Won't call anyone else. Oh and their base fee is less than other companies to boot! 10 stars! read more

Dane has been our house twice for the same issue. The second visit because I forgot everything he told me to do the first time. On both visits he was patient, kind, personable and helpful. read more

Despite the owner dismissing this to be an "attack from a competitor (clever)", this is not. I called and left a message on Sunday, 08/06 @ 7:28pm @ 602.674.3255. I received a call back from someone on call @ 7:41pm from 602.819.6705. He acted like he "could" come, but his "guy" is already somewhere and wouldn't be done for an hour, but he would come if I really needed him to. I said that I did need him to be over as soon as he was available. He agreed , but still dragged on his answer by saying that it "could" be longer than 2 hours, it could be midnight, he wasn't sure. I then pressed him by asking "he isn't coming at all, is he... ". His answer was " there is a good chance that he won't". So.. how is this a 24 hour service? I appreciate that the serviceman was overworked, so it's not his fault that the company isn't staffing correctly to fulfill the 24/7 service promise. Just take the feedback and improve your service. read more

A good experience all around. As a former builder, I requested they send their supervisor out for an inspection. Slab leaks are labor intensive and costly. Discussed in a professional manner, all options considered. Price quoted was an acceptable market range. I observed the master plumber and his assistant, work was neat and professional. Completed in time frame promised. I'm comfortable with this company and you should be too. read more

Diamondback Plumbing exemplifies what it is to be a good company! They came to my house after another company tried very hard to rip me off! They were professional, thorough, reasonably (very reasonably) priced and they truly were a blessing to us. I highly recommend this company!!!! read more

the biggest bait and switch scam i've ever experienced. contract was signed for $4000. halfway thru, oh no...! now we have to do this this & this. going to cost you $12,000.. after that they just hydrojetted like we originally asked them to do. left a big mess for me to clean up and sued me for not paying for things they said the did but clearly the work was not done. had appointment with supervisor 3 times and he never showed up to job site. i had people fly in from ca. for the meeting and steve was a no show then too. absolute worst plumbing co in the valley. they all talk alot of b.s. they lie looking you right in the eyes. i'm warning you folks they will scam you if you have a big project & you ara business. read more

Diamondback Plumbing, again, came to my rescue. I had 4 issues in my house and spoke directly with Steve Herzog who took care of me that day. One of his excellent technicians, Joe, lived nearby, so he came at the end of the day, as planned. Just because it was his final trip, by no means did he zip through my problems. He gave me all the time that was necessary to complete the work order. I highly recommend Diamondback Plumbing for all your needs. read more

One of your drivers was driving erratically and nearly caused an accident with my boyfriend and I.

I cannot express how grateful I am for Diamondback Plumbing (Brian & Joe)! Our ac unit was blowing hot air in the midst of AZ summer in July, they came out the same day and fixed it within a couple of hours. The price was ridiculously affordable, major plus. Oh we also got our 2 toilets fixed and replaced the garbage disposal. Drumroll please..all for $600. Thank you Brian and Joe! We will definitely utilize their service if a need ever arises. read more