Had another plumbing issue. Accent was able to take care of it. Professional and speedy.

I scheduled a plumbing service with Accent Plumbing after speaking with Jessica on June 2, 2026. She told me the earliest available appointment was June 7 between 3:00-5:00 p.m. I explained that I had a medical appointment at 3:00 p.m. and would not be available during that window. Jessica then offered June 8 between 1:00-3:00 p.m., which I accepted. On June 7, I unexpectedly received a text at 1:30 p.m. stating that technician Hyrum Hatch was on the way. I didn't see the text until about 1:50 p.m., so I immediately called Accent Plumbing. Jessica answered, and I reminded her that my appointment had been moved to June 8 between 1:00-3:00 p.m. She said she remembered our conversation and that I had been unavailable from 3:00-5:00 p.m. I explained that was exactly why we had rescheduled for the following day. She placed me on hold to contact the technician and then confirmed that we would keep the agreed-upon June 8 appointment between 1:00-3:00 p.m. On June 8, I waited until 2:45 p.m. without receiving any notification that the technician was on the way, so I called Accent Plumbing for an update. Jessica answered again and told me, in a dismissive tone, that the technician would not arrive until 3:00-5:00 p.m. I explained that I had another appointment from 4:00-5:00 p.m. and asked why no one had contacted me to let me know the appointment window had changed. Rather than addressing my concern, she simply repeated multiple times that the technician would arrive between 3:00-5:00 p.m. and eventually offered to reschedule me for Friday. I rescheduled for Friday between 1:00-3:00 p.m., but was then told that the technician still might not arrive until 3:00-5:00 p.m., making the scheduled appointment window essentially meaningless. At this point, it has taken over a week just to get someone scheduled to come to my home. Communication has been poor, appointment windows have not been honored, and I had to repeatedly call the company myself to find out what was happening. If you're scheduling with Accent Plumbing, plan on keeping your entire afternoon open because the appointment window does not appear to be reliable. I was also disappointed with the customer service I received from Jessica. I found her communication to be dismissive and unprofessional, especially when I was simply trying to understand why my scheduled appointment had changed without any notice. I informed Jessica that I would be leaving this review. I ended up going with a whole new plumbing company only based off of Jessica's extremely poor customer service. Update 06/13/2026: The owner, Steve, personally called me the following Tuesday regarding my review to apologize for how the situation was handled. Before reaching out, he took the time to listen to the phone calls between Jessica and me. He explained that the issue stemmed from a scheduling error on their end that was not properly communicated to me, which ultimately caused the entire situation. Steve also acknowledged that the calls were not handled appropriately and shared that he had addressed the matter with Jessica as a learning opportunity to help ensure a similar situation doesn't happen again in the future. He also asked if there was anything else he could do to assist me, which I genuinely appreciated. I wanted to update my review because Steve's willingness to personally investigate the issue, take accountability, and follow up with me speaks volumes about his character and leadership as the owner. While my initial experience was frustrating, I truly appreciate the way he handled the situation and his commitment to making things right. read more

We had a great experience with Accent Plumbing today. We noticed a leak under our water heater today (it's only four years old!) - anyway, they came out right away to assess the issue, found us a warranty replacement and came back to install it same day. Amazing. I am super bummed at Bradford White (the manufacturer of the water heater) as it should definitely last more than four years, but Accent for us all squared away. Thanks! read more

Great company to work with. I have used them for years. Nick recently repaired a vacuum valve and saved me the expense of replacing it. Very conscientious and competent service. Thanks! read more

Great! Replaced garbage disposal. Very neat, and definitely a pro. Very easy to communicate with. Thanks! read more

requested replace ment of outside water spigot for water hose/ tech refused to replace it. a simple job/ a friend came over to help me the next day. changed out valve in less than 30 minutes. took longer to go to ace and buy a new valve. accent plumbing charged me $150.00 to do nothing. read more

Nick Taggart did a great job fixing the toilet in my brother's condo. Nice, knowledgeable, professional. Accent has been my go-to plumbing company for 10 years. read more

I would be careful, my drill went missing last time they came around. I rented a home with several plumbing issues each time they stopped by they never cleaned up after themselves. They never fixed the plugs on the sink and told me it is what it is. Dishonest. Left a hole under my bathroom sink. I was told it is what it is. They are Dishonest people who leave messes behind read more

I needed multiple projects completed. Flush tank less water heater - Install new kitchen faucet - Snake waste line and fix a leaking toilet. All done in one trip. They were on time and competitively priced as always. Thank again for the great service. read more

I have used Accent plumbing for years for everything from small issues to large ones and continue to be impressed. Jose was my technician last week and was amazing. He figured out and resolved two issues quickly and professionally. The Accent team is knowledgeable and does not try to sell me unnecessary services. Their honesty and trust bring me back time and time again. read more

Fantastic service. Reliable, professional and very helpful. Definitely would recommend.

Our big-box Rheem water heater died on Friday (after only 8 years of light use), but by Monday, I had a brand spanking new Bradford White 50 gallon gas water heater up and running. Master plumber Kevin, and his able assistant John, did a meticulous job on the installation, which had its challenges: my home was built in '59, with the water heater squeezed into a tight alcove. I also have an ECOsmarte water descaler sharing the same tight quarters. But Kevin and John got it done. Also, shout-out to Steve Faller Jr for helping me get an extended 10 year warranty which even covers a cracked tank -- which 90% of the time is how these things fail. My 9 year warranty on the Rheem, in hindsight, was a complete joke -- fully covered only for the first 2 years and replaceable parts only for the next 7 years. read more

While I normally do DIY jobs around the house on weekends, the motor in our kitchen garbage disposal burned out & I was not going to have time on the weekend to fix it in a timely fashion, so I reached out to Accent Plumbing on a Friday & they sent someone over on Monday morning (8/1). Jordan Dye was prompt & got right to work & finished the job in record time. He even helped us with a quick fix of a shower handle that had mysteriously broken the day before. Could not be any more pleased with the quality of service & value of the job - thanks! read more

Fast response and job was done quickly and efficiently. Our plumber was professional, pleasant and did a great job. I highly recommend Accent Plumbing! read more

We were referred here by a good friend. Unfortunately they were supposed to be here at 1pm. Didnt call or show till 2:30pm. A call would have been nice, but there was nothing. I went and got pizza because we had been waiting for awhile and were hungry. Coming back I couldnt park in my own driveway or on the side of my house and asked them if they could just back up a little so i could park. The way the neighborhood is shaped I couldnt park anywhere else. The comment that one of the guys made was uncalled for. If its such a hassel that they dont wanna be there or do the job we could have gone through someone else. They were fast to tell us whats wrong and which parts to get so they could fix what we needed. We had to reschedule for them to come back because we didnt have everything they needed. They were very knowledgable about everything. Although they did an okay job, I cant recommed them and I dont think we would be using them again. They left us with a leaking shower that wasnt leaking before. We called and the guy sounded inconveniced that we had a drip. He asked us if we wanted him to cancel his other appointments to fix the drip. We said no because we didnt want to take away from someone else who was waiting. He said he would try to fit us in the morning around 8am but he had other appointments. The morning came but he didnt and neither did a call. Finally showed up at 4pm. 2 days wasted sitting and waiting around wondering when they were gonna come. Time managment seems to be very poor along with communication. They didnt spend a whole hour which we paid for the first time and you would think if their work wasnt right they would not have a problem coming back and fixing it or checking before they leave. A customer shouldnt have to make a choice whether they cancel someone elses appointment or not. Putting that on us wasnt right. They should allow enough time to get the work done or if something were to go wrong to fix it. Also if your gonna be 1 hour and 30 minutes over an appointment time at least call. read more

We called for a toilet replacement in our 1950's home and spoke to Chris who scheduled us for the next morning. Angela and Nick arrived as promised, were very professional and did a great job with a neat and clean install. This was our second replacement by Accent, this time in our main bath after doing our master bath a year or so ago. We are very pleased with this company and will not hesitate to use them again. read more

Accent plumbing always does top-notch work. Timely, clean, courteous, and reasonably priced. Recommend them highly!

***HIGHLY RECOMMEND***AWESOME EXPERIENCE***AMAZING SERVICE***GREAT COMPANY*** As a local and family owned business, it is evident that the mission of Accent Plumbing is to satisfy the customer's needs and complete the work exceptionally. There is definitely a sense of pride when they walk through the doors of your home. The team explained the process and scenarios which may present themselves. Their communication was clear, concise and our options were professionally delivered with specific details. With Accent Plumbing, you can expect the BEST! No games, no hidden fees, quick responses, and explanations in simple language. We HIGHLY RECOMMEND Accent Plumbing, and will continue to utilize their services going forward. Accent Plumbing provides excellent, affordable, and professional services. The plumbers are knowledgeable, friendly, and efficient. It was comforting that the company worked with us to create a plan that fit our budget, and they even followed-up after the repairs to check on our service. We're extremely satisfied! read more

They were on time, polite, friendly, did great work, cleaned up, reasonable time frame, reasonable price. I've already recommended them to some friends. read more

I couldn't believe how fast Travis arrived. He got right to work and installed my pressure control valve. He was friendly and professional and the price was reasonable. Thank you! read more

Accent plumbing has been my go to plumber for years. They have a great team and are always responsive and honest. They are also competitively priced. I'd highly recommend giving them a call for any of your plumbing needs! read more

I've used A-Accent plumbing for 10 years. Mainly because they're in the neighborhood. This time they ended a chance I'd ever use them again. I have an upstairs shower that unexplainably started releasing sewer gas after 20 years of service. A-Accent hasn't found the reason for the odor coming from the shower drain after two visits, over a week apart, and then recommended a third visit to do a smoke test. One of the Jims there hung up on me because I told him I was a long time customer and wasn't f%#!happy with their service. Meanwhile, they have left an insoection hole cut in the ceiling for a couple of weeks. That's the plumber if you could recommend a contact for drywall repair, he couldn't. read more

Travis is an excellent technician! Very professional and a credit to his profession. He was able to replace my 1953 (year it was built) cast iron toilet flange with an exact replica, no plastic. I understand that everyone is very busy these days, but definitely worth the wait. Thank you! read more

Over the years Steve and his staff have been our go-to for all of our plumbing problems. We've had them out for simple repairs all the way up to full retrofit installation on our permitted casita remodel. It's pretty clear there is a reason that Accent has been in the area and in business as long as they have- they're reliable, affordable and they do what they say they're going to do! read more

No water in the condo! Called Accent and the were here within 30 minutes. Diagnostics determined that the main supply was turned off...don't know who or why. Problem resolved in a matter of minutes....and NO CHARGE !! These guys are honest and good ! Pl read more

Steve and his crew were great to deal with. He was the person to come out to assess the job and provide the quote. Then his crew performed the work. Everyone was very friendly and professional. They gave me a very fair price, they did the work quickly and on schedule. They communicated everything about the process (such as not doing landscaping) so there were no surprises. I am glad to have a family owned business in the neighborhood that is honest and does great work. They'll have my plumbing business going forward. read more

Awesome service: I'll let the time line speak for itself: Tuesday, 11am, I notice my water heater is leaking in the garage. At 3pm, their technician Darian is here, diagnoses the problems and determines that the water heater is not fixable. Wednesday, 9am, he is back with a new water heater. At 10:30, I am taking a hot shower, enjoying life :) read more

Steve at A-Accent Plumbing is always responsive when I call him. We had an issue with our kitchen sink and he sent out a team to our house within a few hours of that phone call. His team was great, polite, and did an excellent job. You couldn't ask for more from a plumbing company. read more

Kevin and Finn from Accent Plumbing installed a toilet for me. They were on time, friendly, extremely courteous, and professional. I would definitely recommend them and would happily use their service in the future. read more

We were referred by our realtor to this company when we needed a plumber within one week of moving into our new home. Steve was very courteous on the phone, and apologized for not being able to come out that evening ( it was 3ish when we called) but would be out the next morning first thing. He called the next morning to make sure it was ok to come out. Quoted a fair price for the work, and arrived promptly. He was able to clear the clogged main line quickly, put a camera in the line to show me what was going on, and was very patient explaining everything as he went along. I would recommend Steve to anyone needing a plumber. read more

I found A-accent through a referral to do a quick hot water tank issue. They called me right away, came over right away to evaluate my problem. They ended up installing a Mac Daddy tankless system for me which required running a new gas line, installing a condensation line, a much bigger project than any of us anticipated. They had at least 5 guys in and out working to get it done. They were all polite, professional, kept me informed of progress and issues as they came up. The owner also solved my water pressure problem without charging me and unclogged my garbage disposal. I highly recommend them for emergency problems and I'm sure they would be great for routine maintenance also. Thanks guys! read more

Accent Plumbing - Plumbing Near Me - Phoenix, Arizona

Fast, efficient and reliable. I have worked with other plumbing companies who I feel overcharge and don't actually fix problem. I have now had Chris send his crew out to fix problems that were not fixed by other plumbers as well as new problems. I have always felt the work is great and appropriately charged. I also feel safe giving access to my house with no one home. Hard to find good companies and this is one of them! Highly recommended read more

I just wanted to thank Steve from A-Accent Plumbing for coming over with his apprentice Travis and removing and replacing a trashed hot water heater. It was obviously apparent that Steve is experienced and a true professional. He went the extra mile to do work that insured a quality installation. I'm okay with friendly and knowledgeable, that way everybody is happy! read more

Accent Plumbing - Plumbing Near Me - Phoenix, Arizona

I needed a new toilet at my retail shop. After seeing that the original toilet from 1952 would not stop leaking and my water bill got up to $78 (usually 15) I bought a new toilet. I called some guys on craigs list and then I called Accent plumbing who I used 4 years ago to install a new TOTO toilet in our home. They also replumbed all the old cast iron pipes to copper in my house back in 2001. I read the bad review but though what the heck...they always did me well so I will give them a call . So long story short they took out the old toilet and perfectly reseated the new Kohler toilet and the whole thing was done in less that 2 hours and they were right in line dollar wise with the quote a gotten from some guys on Craigs list.(who I was not sure about) I also learned that the two bad reviews they got were from an employee who is no longer there. So I waited 5 weeks since they did the install of the new toilet to write the review and all is well and perfect. The plumber who worked on my job was named Shannon.(Irish ) He is older and experienced. I think that if you talk to people straight and tell them what you expect of them...then they will deliver as you requested. They did a great job. Plain and simple. Tom read more

Our drains slowed. I attemped to remove the PVC trap under our sink and the old glavanized pipe behind crumbled into my hand. We have a home warranty, but they denied coverage since I was the one who "broke" the pipe. The company they sent out quoted me a price to fix the problem, which didn't include the repairs needed for paint, drywall and reinstalling a bathroom vanity. I decided to get a 2nd opinion. I called Accent and they came out same to day to assess and give me an estimate. The estimate was about 1/2 what the other vendor quoted. I gave them the job. The next morning, Jim was at my house and started work. He worked diligently the whole morning and completed the job in 2 hours less than estimated, which ended up saving me even more money. Additionally, he was able to do the work without having to cause and damage to the walls outside of the sink cabinets/vanities, so I have no additional repair work to do! This was all around a great experience, especially having just come off a terrible one with my home warranty and their vendor. Jim at Accent will definitely be my go-to from now on. read more

We have used Accent for a number of plumbing needs. We have an apartment apartment complex and it goes across the board in terms of what plumbing issues arise. They have fair pricing and good workmanship. read more

My wife and I had a broken/leaky faucet that needed to be replaced. After several unsuccessful trips to Home Depot and other various plumbing supply stores, it was time to call an expert. I choose Accent because they had great reviews on the Nextdoor app. When I first called and explain the problem, they actually spent several minutes helping me try to troubleshoot the issue before hiring them. After we realized the job required some welding, they sent a technician out the same day. Even better is that they followed up a few days later to make sure everything was running smoothly. Timely, professional, and helpful. 10/10 read more

Called Accent because they were close to my house at 32nd St and Camelback. I had an issue that my main water line to sewer was blocked- causing back up into my 2 bathrooms. Plumber fixed the issue with 2 toilets not flowing and it was fixed short term. 1 day later the issue has reappeared- so primary issue was not fixed- I have attempted to call them back to see if they will honor the fact I paid them $360 and core issue not addressed ( primary clog in main line that was not properly fixed) Thus far they have not returned my calls. To be clear- they did fix the immediate issue - but primary cause of my problem was not properly addressed. 03-18-19 read more

Highly recommend ACCENT PLUMBING. Appointment made quickly and repair was quick and efficient. THANK YOU!

After having a different company out that said there was a cracked line and estimated a repair in the several thousands we decided it would be a good idea to get a second opinion. A-Accent came from great recommendation of some friends that they're honest and affordable. I can definitely agree with that recommendation. From the time I first spoke with Steve over the phone to the time of service, both the options given, and thought put into cost savings with their diagnosis was spot on. If you're looking for an honest and extremely experienced service look no further. read more