I feel really torn writing this review. I started coming to Diamond Nails at the beginning of this summer and had nothing but awesome experiences! The staff were always friendly, they had a great color selection, and I always felt like the finished product looked great. Because of my good experiences, I decided to make reservations for a bridal party to all come together to get their nails done at the end of August (I am the maid of honor in the wedding). I called two weeks in advanced and made the appointments--five manicures and five pedicures beginning at 4:30 on a Friday afternoon. I made sure they knew that we were a bridal party and they said it would be no problem.
Well, it was a huge problem.
We showed up Friday for our appointments to find that the salon only had four technicians (not a big problem, though our confirmation said we'd have 5). However, all four techs were either at the beginning or in the middle of doing someone's nails. I get that Friday afternoon is a busy time of day for salons, but THAT'S WHY I MADE APPOINTMENTS! One of the technicians got me seating at a pedicure station where I sat for FORTY MINUTES before they actually began my pedicure. AND I WAS THE FIRST ONE THEY STARTED! Some of my fellow bridesmaids waited well over an hour for their service to begin and spent the bulk to that time with their feet soaking in cold water. It was incredibly frustrating. Instead of having a fun, relaxing afternoon like we'd planned, it became really stressful as we watched the minutes tick by knowing that we had somewhere to be at 7:30 and we were not going to done.
I raised the point that we had reservations and needed to leave by no later than 6:45. The technicians assured us that they could finish all of our pedicures and manicures, which was a total lie. In the end, three of us didn't get our manicures because there was no time. One of us who did get her manicure didn't finish until 7:10. In the end, the work they did was sloppy because they were rushing to try and not lose our business, which really wouldn't have been a problem had they started when our appointment was originally scheduled instead of 40-60 minutes later.
I know this is long and it's the first negative review this place has received. If you go by yourself and have unlimited time, this place is great. HOWEVER, if you make a reservation, do not be surprised if you show up and they don't honor it, especially if it's at a busy time of day. I know that, despite my good experiences in the past, I definitely won't be back. They acted so unprofessionally. If you take appointments as a business, you better make sure you can honor them, especially if you take them for a large group. Clearly, Diamond Nails does not understand that basic tenet of the salon business, so I won't be back and neither will any of my friends. read more