I am writing to share a very serious concern regarding my recent experience at your salon. After my daughter's appointment, she developed a severe infection and was later diagnosed with MRSA. This has been incredibly stressful and frightening for our family, especially with a child. While I understand infections can have different sources, the timing following her visit has raised significant concerns for us regarding sanitation and cleaning protocols within the salon. I wanted to make sure you are aware of this situation and ask what sterilization and sanitation procedures are followed for tools, foot baths, seating areas, and other shared equipment between clients. Customer safety should always be the highest priority, and I hope this concern is taken seriously so no other family experiences something similar. I would appreciate a response regarding how this will be reviewed. Sincerely read more

Diamond Nails & Spa - Nail Salons Near Me - Austin, Texas

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Zero stars in my experience at Diamond. UGLIEST nails I got ever - she couldn't even shape the nails good enough, see picture and notice the odd shapes, the bumpy paint and cuticles. And that along with extremely rude behavior by owner Nikki shouting and screaming at customers. Absolutely avoid. read more

Diamond Nails & Spa - UGLIEST nails I ever got at a nails place was at Diamond. - Nail Salons Near Me - Austin, Texas

Extremely rude staff, went in for a pedicure an got yelled at by the lady to pick a color and take me back before I was even ready. Staff needs to be nicer as well as the establishment. read more

They do a great job!! Nails and toes always look great after visiting! Visiting diamond nails for over 12 years.

Nikki is awesome. She gave me exactly what I Asked for. Finally found my go to nail salon.

My daughter and I wanted holiday theme for our nails. We trust Nikki on the best nail design & color. Here my daughter got Ferrari Red tips & they're lovely. Nikki understands & knows what's best for our nails. Yes her stories are hilarious but we leave her nail salon happy & delighted to have gorgeous nails again !! Definitely the best nail salon in Steiner Ranch read more

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I absolutely love this place !!! I have been going here over 2 years now and Nikki is absolutely amazing!! I would recommend this place to anyone!! I read some of the other reviews and the one thing is Nikii has always done an amazing job on my nails and one thing is she is never rude at all. Like today I was there with my 4 month old son and he started to fuss and she had one of the ladies that works there come take care of him for me as I was getting my nails done. You don't find shops like that that will help you with your baby!! I absolutely am very appreciative of them for that!!! Also Nikki always goes above and beyond for me every since I first started going there!! Nikki I love you and your staff. Keep up the amazing work!!! Also this place is always clean !!! read more

Diamond Nails & Spa - Nail Salons Near Me - Austin, Texas

I called ahead to ask about accomodations for my friend who has advanced MS and is confined to an electronic wheelchair. She wanted a straight forward manicure and pedicure Nikki assured me on the phone they could take care of her. When we arrived, I sensed lots of hesitation, but she and her staff, with a little guidance from me and my friend, they did ultimately accommodate and did a beautiful job making my friend feel pampered and cared for, loving her glittery nails. Their pricing is very reasonable. read more

My nails still look great even after doing many dishes these past 2 weeks! only a tiny worn down but very impressed!! I got regular Gel and will definitely come back read more

Diamond Nails & Spa - Green Gel Polish - Nail Salons Near Me - Austin, Texas

Was yelled at during my manicure, but it was the best sns I've ever received. Yell at me all you want as long as you make my nails perfect read more

Diamond Nails & Spa - Sns with tips, $35 - Nail Salons Near Me - Austin, Texas

Yellow is not a color I would normally get but thanks to Nikki for suggesting it, I'm obsessed. Highly recommend going to her. read more

Diamond Nails & Spa - Nail Salons Near Me - Austin, Texas

Highly recommend! Ambiance and lighting are awesome, amazing service, my go to place to get my nails done.

amazing service! they makes you feel good! they are fast and the results are really good! thank you Nikki! read more

Diamond Nails & Spa - Nail Salons Near Me - Austin, Texas

This place is the worst ever. The owner is very rude and yells at her customers. I am a very dissatisfied customer. I came in with a specific picture and she said she could do it. It looked nothing like it. She tried convincing me it did and from her nasty attitude I was just ready to leave anxiously. When i got home my husband and friend totally agreed that it looked nothing like the picture and i should ask her to fix it. I did my part and paid over $100 dollars and she attacked my nails saying they are wide and that's why they looked like that. I will never return here and will not recommend it anyone. She was just money hungry charging me whatever and made them Look like crap to just get me to do them. read more

Diamond Nails & Spa - That's what i got - Nail Salons Near Me - Austin, Texas

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Ms Nikki is the absolute best! Every time i get my nails done they last for a long time and they look so good. Only nail salon in austin that i go to. read more

Diamond Nails & Spa - Nail Salons Near Me - Austin, Texas

Niki is the best! She's so funny and she always does my nails perfectly! Love her salon!! Make an appointment. So worth it!

I have been coming here for years! Nicki is fantastic! My nails always look great and last well over a month. I won't let anyone else do my dip manicures. read more

This place is the worst!! Do not go here!!! The owner is so rude and nasty. She thinks she is a queen and treats people with zero respect. She infuriated me by the way she talked to a friend of mine. I heard the whole conversation. Again, this is a service industry experience. Take your money to a salon that is respectful and courteous. read more

Walked in today at 12:55ish & asked for a pedi. I was told they did not have time? Yet, they did not provide a time when they were available. I did not get a name however, I have never been turned away for a service ever. Clearly they only service whom the prefer? I sure hope the do better next time. There was not an option for 1/2 star. read more

This place is awful. Where do I get to begin? We had a 2:30 appointment on a Tuesday afternoon. We called in advance. We arrive 15 minutes early and we get seated for the pedicures+manicures appointment. There are three staff members on hand. The two men start working on our feet. Let me just start with...I am fully Vietnamese. Born in America but both of my parents are Vietnamese. My mom was a manicurist for the majority of her working life. She's retired now...so I can't just ask her to do it anymore. I know what to expect from these places. I know how things go. You can't pull a fast one on me. I also understand every word they're saying. I loathe going to these places because of this. So...they start working on our feet. The guy on my friend's pedicure keeps looking at me. Makes some remarks. How different I look, pretty, what do I do for a living...etc. He keeps talking until I respond in Vietnamese and answer one of his questions. Awkward. They still talk. The water is ridiculously hot. The guy on my feet cuts my toe from filing it with his nail file. It hurts. A lot. He doesn't apologize or even acknowledge it. He just pours antiseptic on it. It burns. In order to get the Shellac on my toes off, they file the polish and they place the acetone on. EVERY OTHER PLACE I have ever been to just soaks the cotton, puts it on the nail, and foil wraps it, and wait. I have NO idea why they do this. It takes forever. It's a waste of time. So they go on working on our feet. It's been about an hour. In this time, another patron comes in, they start calling in other employees, more clients come in. One girl waits for what must be 30 minutes before someone can do her manicure. And that means...she sits there with her hands in the water for 30 minutes waiting. One employee, a woman, comes in and starts taking over for my friends foot. The guy on me is still going..ever slowly. This place gets busier. People are waiting. The woman on my friend's foot gets very angry and upset with a man that comes in (husband? Father? Brother) because he hasn't picked up her kid from school and it is 4. She literally is cussing him out under her breath while doing my friends toes. Awkward. She is livid. I decide that because it's taking so long, I will forgo my manicure. It's been an hour and 15 by this point. The guy, not understanding English, thinks that my refusal of a manicure just means I want one. So he proceeds to try to take off the nail polish I have on my hand after I repeatedly say no. Joy. They don't speak English. So when I forgo my manicure, I get finished and go sit in the waiting area. One of the original three, the woman there proceeds to start asking in Vietnamese..."why is this girl not getting a manicure? What happened? Why she not want one?" So unprofessional. My mom would never treat a customer this way. I don't want one because you are slammed, your business is run poorly because you are not properly staffed. Your staff is unprofessional. I got cut on my toe. I would like to not get cut again. All in all, my friend ALSO had to forgo her manicure. We had to leave for a concert in San Antonio starting at 7 and we didn't leave this place until 4. From 2:15. It took THAT long for them to do 2 pedicures. And to take off my friends polish. Also, the shellac job on my toes was smudged. Because as he was putting on the UV lamp, he bumped the big toe. He didn't fix it. Just put a coat of clear polish on. Look people, there's way better places to go. I personally go to Superstar Nails on Anderson Lane and they are bang on awesome EVERY...TIME. Ask for Andy, he's the best. And they get you out a reasonable hour. I am also not into wine, mimosas, or any of that crap that you get at a salon. Do my nails, do a good job, and get me out. Be professional. If that's what you're about, do NOT come here. read more

Diamond Nails & Spa - The cut on my toe...do not go here. - Nail Salons Near Me - Austin, Texas

I won't go to anyone else but Nikki at Diamond Nails. She's quick, she knows how to keep nails healthy and the tools and salon are immaculate. My pedicures feel luxurious--feet and legs smooth with cream and hot stones. Any of the staff there give excellent pedicures. My nails don't chip or break and I get so many compliments. Can't say enough good things about Diamond Nails!!! read more

Diamond Nails & Spa - Nail Salons Near Me - Austin, Texas

I have been going to Diamond Nails for years but haven't taken the time to tell everyone how much I love this salon and the people who work there. Nikki does my nails (SNS) and they are so strong and healthy. When I started coming here my nails were thin and weak but because of the way she does nails, they are now strong! My pedicures are done by Thi or Rose and they both do fantastic work. Very relaxing massage and my toes look beautiful. I highly recommend Diamond Nails and Spa! read more

Diamond Nails & Spa - My most recent color choice! Valentines Day is coming up soon. - Nail Salons Near Me - Austin, Texas

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Love this place. The best leg massage around and their polish is affordable in a good variety.

I got my nails done on 24th August- the team did such a great job that my nails look great 22 days later as well! I live in California else would have definitely come back- when I'm in Austin next will definitely go to Diamond read more

I have been going to Diamond nails for I think 8 yrs now. I love the owner Nikki! She is so fast and files my nails perfectly. I am very picky as well. Everyone who works here is so nice and all of my pedicures have been great. Nikki is so hard working and always concerned that everyone's nails look good. On top of that, my nails are strong (I get gel every time) and I've prob had 2 nails chip in all these years. read more

I have been going to Nikki for years. She is the most dedicated hard working person I have ever known. She cares about her customers and her staff. Always asking how you are. What do you need. We are her 'mamas' and her 'babies'. Her work is amazing, my nails have never looked better or been more healthy. Her direct, get it done, personality is wonderful and refreshing. Thank you Nikki! read more

Came here last week for a full set with gel. I was overall pleased, until today a nail randomly popped off out of nowhere. This is not a big issue, happens all the time but was slightly annoying considering it's only been 5 days. Showed up and told the lady up front that I needed the one nail replaced, she said ok and pointed me towards the waiting area. I waited for 80 minutes, they took multiple customers who came in after me, who did not have appointments. I tried asking multiple times how much longer the wait for my one nail would be, and nobody seemed to have any idea or give a crap. I will never go back. read more

I love Diamond Nails! Nikki has been doing my nails for over 10 years. She prides herself in doing a quality job on everyone. I enjoy going there because it's a comfortable environment, the staff is friendly and I enjoy Nikki's company. Everyone is hard working and does great work. The prices are good too! read more

Nikky and her ladies are sweet, funny and do a great job! Nikky is fast and her you in and out with super looking nails!

Seriously AMAZING !! Clean kind affordable perfect ! Plenty of chairs no wait almost anytime !! This place is incredible ! GIVE IT A TRY YOU WILL STAY !!! read more

Diamond Nails & Spa - Mani pedi in action at diamond nail and spa - Nail Salons Near Me - Austin, Texas

The new owners seem nice but I got a gel manicure and it peeled off 2 days later. The pedicure with regular polish was fine. Update. I went back and they fixed it and did a great job. read more

Love diamond nails and the owner, Nikki. The salon is clean, love that she will be creative with nails and help pick colors, or help my picky teen with her wild ideas of what she wants. The staff is always nice and pleasant. The pedicures are nice and relaxing. No one around here does nails as well as nikki! She is fast, efficient and love how they turn out and last! Even 3 weeks later they they still look new. They are busy, so call and make an appointment ahead of time. read more

Really enjoy the owner and her professional crew. They do a great job, are quite accommodating and very friendly. I enjoy the relaxed atmosphere and always being welcomed as a valued returning customer. read more

ABSOLUTELY LOVE THIS PLACE!!!!! perfect shape, color, no bumps at all. great quality the ladies really take their time to perfect everything, but get you out of there fast! amazing customer service and makes you feel like family! highly recommend!!! read more

Worst manicure ever. The employees are rude, I had to ask them to file my nails properly because they were crooked, she didn't do a top coat and put me under the warm fan to dry, which caused my polish to smear. All in all, a terrible experience, never going back read more

Love coming here. The owner and staff are very friendly and helpful. They treat you like family always joking and having a good time. Everything is pretty relaxed red and white wine (per request) nice color selection (i prefer sns) and great massage chairs! I've been coming here for a little bit over a year now and i must say i have very little to complain about, if i do not like something or if i chip/break a nail i go in and they fix it for me, never an issue. I would definitely recommend this spa, especially if you're in the steiner ranch area. read more

I agree this place is AMAZING and that's why I keep coming back!! Nikki, the owner, bends over backwards to provide excellently trained staff and excellent customer service. She has the latest colors and check out the freehand nail art she did for SXSW!! I'm not sure if Versace is talking about the same salon or if she was trying to get something for free. SERIOUSLY what were you doing to break several nails 5 days later?? (I never had that problem.) Also, this salon will not give you shellac or anything else unless you AGREE to it first! They are totally about customer satisfaction! read more

Diamond Nails & Spa - Nail Salons Near Me - Austin, Texas

Charged $130 for two regular pedicures and a French manicure.....So I was overcharged, and the French manicure I got was done very poorly. Very disappointed. read more

I like going there due to the convenience of the location. They are always nice and do an ok job. I never have any complaints and keep coming back. The prices and average as well. Just what you would expect from an average nail salon but they are pretty good overall I would definitely recommend them to whoever lives in the area due to the location convince. read more

Went there the other day and had a great experience! Steve did an awesome job with my nails and was very friendly and fun to talk to!