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    DHL Express

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    2 months ago

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    FedEx Office Print & Ship Center - 1'3'2023 Sending Last of School Loan Reimbursement Verification !!

    FedEx Office Print & Ship Center

    (13 reviews)

    I visited this location to print some documents (because who has a printer at home these days?)…read moreand had a pretty seamless experience. There were 3 workstations where you can access Microsoft Office, design software, the internet, etc. I was surprised that I needed to select a maximum amount when entering my credit card instead of the fees accumulating as the minutes passed. There is also no option to extend your time, which I found unusual and inconvenient. Other than that, I was greeted when I arrived and would not have hesitated to ask for help if I needed it.

    I do not recommend for any print orders of any kind. Placed an online order for event posters…read moreyesterday. Came to pick up the order but at first no one could find it under my name although I am listed on the receipt as the person picking up. Finally found the order only to find that at the super high rate of $70 per poster the order was not correct. When I asked for a discount of some sort ... "As a courtesy, " explained the team member "I will allow you to wait in the store instead of having you come back. It will only take about 30 minutes." Not actually courteous though. She continued to express that if I had ordered in the store I could have gotten a discount since the order was incorrect but because I ordered online there was nothing to be done. Not a care in the world for my inconvenience. I couldn't get the posters fast enough from my normal provider and so went to the location that guaranteed fast service and was five minutes away from my office. A five minute pop in caused me a 45 minute delay and I had to cancel a meeting because the posters were not ready after an email alerted me that my order was waiting for pick up. Not one single apology or empathetic gesture. Mistakes are expected and every one makes them. Poor service and response is unacceptable.

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (16 reviews)

    Not a bad location for this spot and had to stop o to use the shipping service for my company. I…read morehad to go back and forth with the counter person on the sending of the item though as she was trying to get me to buy a box which I explained wasn't needed as they were handling the packing. Finally, she scanned the QR code where this was noted, but had she done this first it would have saved us some time and been a better experience. So in that regard, a little more training may be something to be considered.

    I went in to use the computer I was told upon entry the printers were down I would need to print to…read moretheir main email however this requires you spending more time on the computer at $.30 a minute so basically FedEx is now charging you for their equipment that is broken which is unfair to the customer and borderline fraud and deceptive practices because they're benefiting off of a situation The same time I was told I could bring in a thumb drive from the car I asked the representative to stop the machine from billing me or just give me a discount for the time I was charged and I was not using the machine which is the computer that I'm referring to the representative told me he was not trying to do that I would not be able to compensate me for money I'm being charged when this error of their machine being down has nothing to do with the customer I asked him for the managers name he did comply I felt he needed to be trained better since management were already aware of this situation with the printers down i am very transparent about my reviews I always inform the merchant after everything is is closed out , when I pointed out why I gave them this grade for the review and why I felt it was robbery to a customer since this is a store with printer issues the store clerk was very humble and understood where they could have done better. incloding the positive was while I was there working on the computer the clerk was very attentive and asked me several times periodically if he could be of help therefore I feel with the proper training this clerk could really go far in this company I will come back in a couple months unannounced of course just to see if they've improved.

    DHL Express - shipping_centers - Updated May 2026

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