This location is the closest to our home. We run a small AC business and we run to Ace probably…read moreatleast once per week. Every time I go everyone is very friendly and helpful. Edwin, in particular, is a gem.

Had a great experience with Jen today at Dg Ace Hardware. Her knowledge and customer service was…read morethe best. It felt like one of my best friends was helping me. It's people like Jen that create customers for life. Robert

. This was my first visit, and I will definitely come back Wonderful employees who are extremely…read morehelpful, patient, knowledgeable, professional and kind. Plus, they smile and love helping customers.

Terrible service, took 30 minutes to get someone to load me, gave up and had to load myself, fork…read morelift drivers just sitting on their phone while I'm basically waving my paperwork in the middle of yard.

I called this Sherman Williams store this morning with a simple question…read more I wanted to know if their store honored the Presidents Day week 40-25% discount banner I found on the national Sherman Williams site before making the trip across down to buy paint. I was put on hold for 11 minutes, then I was disconnected. No problem I'd spent the time enjoyably looking at colors for various rooms. I called back was put on hold, then disconnected. I called again and was hung up on. I called back - I REALLY wanted Sherman Williams paint for our new home - I was hung up on. We have used Sherman Williams paint for 40 years, we liked the quality. Not for this home. If they have so many customers they can disconnect them or hang up on them rather than answer a simple question it is time to google a replacement quality paint brand rather than follow our long tradition out of loyalty to a brand.

I love a store where they treat the "non-pros" as well as the pros. I've been in several times to…read moreget the right product for my project. The staff is always super helpful and I come away feeling that I received good advice and the right product.

Staff very friendly and helpful in finding what I needed. I really liked that they had some…read morefishing equipment.

Stay away from their install services. I ordered 6 pre-hung interior doors and 3 pocket doors. I…read morewas told they won't install pocket doors, so I hired my own installer for those doors. The pocket doors were the first to be installed, and they were great. Worked perfectly. Unfortunately, the Lowe's installer then arrived and installed the pre-hung door. One of them abutted one the pocket doors, and suddenly that pocket door would no longer slide easily without getting scratched. The installer came out and spent about 5 minutes looking at it and said it was the pocket door that was the problem. Lowe's has taken the same position, and refuses to do anything else about it. They say it's my problem. I asked that another installer come take a look at it, and they claim no one else is available. It's my problem. Very poor customer service. I still have 2 more doors that need to be installed, and they expect me to allow the same installer to do the work. Shameful way to do business.. Lowe's refuses to stand by their work. Don't waste your time if you want proper installation with any kind of guarantee

The products are fine, but the customer service is terrible. After placing a $7,000 order and…read morepaying in advance, I became invisible. The delivery was delayed and I could never get anyone to call me back. Every call goes to VM. I even went there four times to pick things up. It's been over a month and I'm still waiting for a part. Not a great experience. GH

Hydrologic was the wholesaler that sold me a HTP hot water heater in 2022 through my local plumber…read more It failed as did two more identical hot water heaters due to leaking, faulty wiring/ fire and disolving anode in the unit. When I called Hydrologic to help with a refund from the HTP company, I was told " they cannot help me" despite the Ariston Group (owner of HTP) insisting the only way to receive a refund is for the Wholesaler/ Distributor to file a warranty claim. Hydrologic and Ryan McBride refused to do that or help me in any way. There goes my $1390 refund. Very disappointing. Never honored their agreement with HTP and my ability to get a refund. Buyer beware!

Seriously, the only thing you can't get wrong, when a…read morecustomer provides three paint codes, two gallons for one shade, one gallon of each of the other two codes... then my contractor calls me and says they are all the same color when they went to start work today. Wow. F. Pay attention folks. $55/gallon.

I stopped over at this location on Memorial Day and I was extremely satisfied with the help from…read morethe two reps at the main counter. This will be my first time renovating a home and they were both able to walk me through the "do's and the don'ts", the supplies I needed and best practices to follow for a job well done. I wanted to give a shout out these two individuals for everything and all the they provided, big thanks!

We thought we had found a great place to purchase LVP flooring for the homes of 2 relatives. We…read morefound what we liked at a decent price, and what appeared to be great customer service. However, that was the end of anything positive. 2 weeks later, we called back to the store to make the first purchase with the young man that originally helped us find what we needed - only to find he didn't work there any more. OK, that happens.... but then my husband ended up working with another person that we hadn't met at the store. He seemed nice - and he took the order. This person also informed my husband that we could have the flooring delivered and actually unloaded INTO the home (in 2 different rooms), so that the installer wouldn't have to carry it in. The price for this was their "flat rate" of $299. My husband was informed this was their "Inside Delivery - White Glove" service. We figured since we'd already spent $3000 on flooring, adding this delivery cost was worth it to save the installer time. In fact, here's what is stated about this service on their website: "Inside delivery is our 'White Glove' full-service delivery into your home up to 75 miles from shipping store and up to 10,000 lbs. This delivery includes delivery of your flooring and accessories into two rooms of your choice. The delivery personnel will also break down the shipping debris and remove it from your property. Proper in-home delivery requires the home to have a cleared, safe, accessible walkway to access your delivery space. The delivery team will also need a large, cleared area in at least two rooms to disperse your materials properly according to total weight. Inside delivery is preferable for most flooring materials to allow the flooring to properly acclimate to your home's temperature before installation." One thing I should mention is that although the order was placed at this location, it was actually delivered by store #1406 (Altamonte Springs, FL) because the relative's home getting the new floor is located in Winter Park. On the day of delivery, the truck did show up - it was a large truck with only one order on it - ours. Our installer was there waiting and was informed that the driver would NOT be carrying the order into the condo - instead, he placed it in the parking lot, 3 DOORS DOWN from the condominimum in which it belonged. No apology, no explanation - just unloaded it and left. He placed it where it was temporarily in the shade, but no thought of it ending up in the sun, let alone RAIN or theft or damage from cars in the lot. When my husband called the Sarasota store to complain (since this is the store that offered this "special" service) he was told that he had been given a deal (he never asked for the service, it was an upsell) - with the insulting attitude that they did US a favor! My husband was only offered a $50 refund - hardly equivalent to the service that was not provided. Essentially, he was told - too bad, so sad. If this is what they consider good customer service? We had at least 2 other homes for which we are planning to re-floor - but we will definitely find another vendor. With this attitude and representation, this company will be liquidating more than their lumber - apparently, there customers are expendable. Obviously - we will never go back and hope that no one we know will go there either!

With David and Lisa in the store it is very pleasant. Great products with excellent service and a…read morenew name. It would be nice to refresh the show room

Went in for a water test and was greeted with a attitude and tech was obviously rude uninformative…read moreand gave the cold shoulder the entire time and didn't test water correctly and gave bad results that were incorrect! Techs name was John obviously needs coaching!

I have been going here since 2006. Back then I was asked to pay $12.00 to replace a liquid…read morecontainer should it rupture. I did. I returned leaking container on June 01/2026. They wanted me to pay $10.00 again!!! Not happy! Not going back!