The cashier was extremely rude. Right off the bat he was about to let another gentleman but me in…read moreline even though I was first in line. I had to pay $17 and some change in and the rest on my card and the card wasn't working so I kindly asked to remove one of the two bags of soil. He was huffing and puffing the entire time and I was being polite the whole time as well. As soon as I got my receipt, I moved out of the way very quickly. Then he said sorry for the wait to the man behind me and then the man said yeah it probably should be easier- basically it's passive aggressive commentary about me so they were both gaining up on me and being extremely rude for no reason, it's really pathetic how ignorant people can be when they have no idea what kind of health condition a person might be dealing with. I could be dying with cancer, and I do have a traumatic brain injury and am starving and barely surviving single mom. If I had a bunch of items to ring up, then it would've taken much longer. It didn't even take that long, so they were just being extremely rude for no reason I'm going to call and get the gentleman's name so I can make a complaint because it's very unacceptable and wrong.

Very helpful place. That have a lot items. They will listen to your concerns and give great…read morerecommendations.

This location is the closest to our home. We run a small AC business and we run to Ace probably…read moreatleast once per week. Every time I go everyone is very friendly and helpful. Edwin, in particular, is a gem.

Had a great experience with Jen today at Dg Ace Hardware. Her knowledge and customer service was…read morethe best. It felt like one of my best friends was helping me. It's people like Jen that create customers for life. Robert

I had a silk garment stuck in a suitcase zipper which would not budge. I worked on it for two days…read morebefore taking it to the Ace Hardware on Ringling in Sarasota, hoping they may offer some suggestions. The manager, Charles Lawhorn, took my suitcase to the workroom and managed to loosen the zipper from the garment with a wrench and literally saved the day for me! I had to pack for a flight the next day and would have had to buy a new suitcase at the last moment and forfeit a new silk kimono. He refused to accept payment for this kind act. Their customer service at this location is consistently outstanding and it's such a relief to have someone to go to when one needs help , which seldom exists in this day of online big box stores. I am so very grateful for Mr. Lawhorn's kindness and willingness to help an old lady in need.

I am writing about the Ace Hardware on N Lockwood Ridge off University, Sarasota FL. I never have…read morea bad experience at this store or any Ace for that matter. My car fob was thrown and ended up in pieces. Since I bring my fobs to Ace for batteries, I thought I would bring in the fob to see if it could be put back together. Tomas spent a good 25 mins and got that fob back to perfect shape. I was totally expecting to pay to have it fixed, but no. No charge. The Ace local stores are the best! Thanks, Adrian and Tomas

This location of Ace hardware had a fairly decent selection, though they seem to have low stock of…read moresome items. Prices are generally higher than average for hardware stores, and while service is friendly, they are severely short staffed. I tend to only go here if I'm in a rush/need something quickly and I happen to be close by.

I moved into my home 2 weeks ago. I have needed so many tools and home appliances. Ace has been…read moreawesome in helping me find things. They also were great when I needed screws for a deadbolt. There are thousands of sizes and types. They suggested I bring in the deadbolt and found the exact perfect screw for it. They have everything, the prices are great and they provide GREAT service!

Beware of Ace hardware... They don't back there products. My…read morehusband purchased a weed wacker on 8/28 unfortunately the string would fall out after he started it. We even took it to have one of the guys put in the string thinking we were doing something wrong. After taking it back home, as soon as he starts it, the strings come out. He then went to return the failed weed wacker and they would not refund us because they said there was gas in it. Really?? How else were we to test it? With no gas? Outrageous!! We are done with Ace hardware. Back to home Depot we go ...at least they back their products they sell!!

The one star is for the cashiers who try to help. The management is so unfriendly and don't care if…read moreyou get helped or if you buy nothing. How they stay in business is beyond me. I go in and am lost only the cashier who observed me bothered to ask if I needed help. Sad.

This store is not limited to stocking hardware. For example, they carry an extensive selection of…read moreBBQ supplies and even Lodge cast iron skillets. There is also an adequate staff to help customers locate the items they are seeking - welcome when you're trying to find an obscure part. I needed a box in order to ship my medium Big Green Egg and saw that they stock the Big Green Eggs. I asked if they could contact me when they receive a new medium BGE, to let me come in to pick up the custom heavy duty box that the BGE is shipped in. I gave them my phone number. Sure enough, Jim from the store called a few weeks later and had saved the shipping box from a medium BGE for me. I promptly drove over and picked it up. Wow, they had kept my phone number and followed through with a phone call! Thank you and kudos!! You won't find this level of service from a big box store. They have earned our business for hardware and other needs - will be heading back for a lid for our Lodge skillet.