Beware of Ace hardware... They don't back there products. My husband purchased a weed wacker on 8/28 unfortunately the string would fall out after he started it. We even took it to have one of the guys put in the string thinking we were doing something wrong. After taking it back home, as soon as he starts it, the strings come out. He then went to return the failed weed wacker and they would not refund us because they said there was gas in it. Really?? How else were we to test it? With no gas? Outrageous!! We are done with Ace hardware. Back to home Depot we go ...at least they back their products they sell!! read more

The one star is for the cashiers who try to help. The management is so unfriendly and don't care if you get helped or if you buy nothing. How they stay in business is beyond me. I go in and am lost only the cashier who observed me bothered to ask if I needed help. Sad. read more

DG Ace Hardware - Hardware Stores Near Me - Sarasota, Florida

This is the place to get personalized treatment. Dave is great is everyone there is extremely helpful. If by chance which is extremely rare at least you won't be roaming for 30 minutes. Ace is the place. read more

I rated Ace Hardware one star because zero stars were not an option. I am a student in marine technology in Sarasota, Florida. I had to purchase tools for my course and I went online to order from Ace Hardware, rather than Home Depot or Lowe's, just to support local small businesses. I ordered $2100 worth of tools and used a credit account associated with my 529 plan. I received emails telling me to pick up my tools at a local Ace Hardware. I went there and they said the order had an "error" message. No tools. I talked to an online customer service rep and he said he would try to fix it for the next day (today). I just talked with Ace again and they said I could start over again and it would probably go through. Nah... Home Depot gets my business. Ace Hardware is a joke. read more

ALWAYS a great experience when I come. Becky the manager is fantastic and Carolyn The cashier is always helpful and courteous. I don't go anywhere else to get supplies for the house or especially getting keys made! read more

DG Ace Hardware - Hardware Stores Near Me - Sarasota, Florida

On 7/26/22 I came into ACE on Bee Ridge needing a key made. It was around noon and Aaron went above and beyond! He was kind and professional, a true gem. The customer in front me was rude, yet Aaron kept his calm demeanor. Tracy at the check-out was friendly, helpful and efficient. Customer service here is top-notch! read more

They had everything I needed for my project. The staff was helpful and courteous.

would leave 0 stars if i could. bought a very important christmas gift for a family member and it was delivered unboxed. no label. and completely in the wrong area. i specified over the phone with the guy before he even delivered he called and still did it wrong. why would you not leave it at the front office of the complex if you couldn't find the door. will never ever shop here again. could have been stolen. read more

I love Ace Hardware. Much better at helping you than Home Depot and Lowe's. They always have what I need. Excellent customer service.

I went to tge store on Bee Ridge to get an item I wasn't able to find in stock at the box stores. It is av3 inch by 36 inch aluminum threshold or saddle. Plain saddle, no rubber, everywhere else it is at most 10 bucks. They had the same one for 25.99. When I stated that the price must be mismatched, they shrugged and said, thats the price. Then I called the manager, and got the acting manager, and she basically said the same and that there is nothing she can do. I guess to be a manager at DG Ace, you have to be able to shrug your shoulders. Thats just plain imbecilic behavior, and I'll think twice about going back to a place who claimed customer service and suck at it read more

They are absolutely terrible. Took a screen there to be rescreened and it took them four months to get to it. Would've taken it somewhere else but we live out of town and it's hard for us to get there. They are terrible the manager the people working there nobody knows what the other people are doing. Whatever you do do not take a screen there to be re-screened read more

I recently purchased a Weber Grill from ACE in the Bee Ridge Store. Becky, the manager, was extremely helpful and had the grill delivered before Memorial weekend. The grill was scratched during delivery. Jennifer, the manager of the Osprey store arrived the next morning and changed the sides and hung the tank, She was amazing and refused a gratuity. I recently moved from NY and I was not accustomed to such great service. ACE is the place! Phil read more

What a horrible experience here. Staff was extremely unpolite and unhelpful. They really need a crash course on what it means to be local hardware store. Maybe go take a field trip to the Ace hardware in Venice to see what real customer service looks like. Never back here again, I'd rather take 30 minutes to go to Venice or heck even Home Depot have better customer service. read more

Don't know anything about hardware, but the guys at Ace are so nice and helpful, I got what I needed and didn't feel stupid. Thanks!

Don't go to this hardware store. I had called to ask how much it would cost to cut a piece of plexiglass. The emplee on the phone said the price would rage from 5$ to 20$. I then gave him the exact measurement so I could get the precise amount. He then said he couldnt give me an exact price because he couldn't walk to the back of the store. I have been in this store before and their customer service is just awful. Try and avoid this place altogether they know nothing about hardware and are rude. read more

The manager at this store is quite sour and very rude. She made me some keys for my kids' "new" car (a 20 yr old corolla) and told me to try them before I left. I did and came back in the store and said "They work but seem to be sticking and rough to turn. Should I just keep using them?" She said yes, they would get broken in. After using them a couple of times later that day, the ignition tumbler would not turn to start the car, not even with the original key. Mechanics have informed me that the copied keys have probably broken or bent the tumblers. Now I will need to replace it ($300-$500). Today I returned to the store to discuss this with Becky (manager). She was immediately defensive and said "I don't have that kind of money in my pocket and the company won't pay for your repairs" To which I replied, "Well, I took your advice and continued using what turned out to be a defective product and as a new widow with 3 kids, I certainly don't have that money in my pocket either". Her response: "I am a widow too and I have a kid who can't even get his driver's license because I can't afford it because I work here!" She went on to say that she didn't see how this was her fault and was very rude. She never even offered to refund the costs of the poorly made key copies. I will be contacting the owner on this issue. But I would advise staying far away from this Ace Hardware store! read more