The worst! Unethical to say the least. I emailed for a quote on a 30 x 80 outside door. When I…read morespoke with Luis, inside sales, I corrected the quote to needing a 32 x 80 door. I am not in the trades. The invoice I received stated a 6,2 x 80 door. I thought the 6,2 was another name for a 32 x 80 door. My installer picked up the door and when he went to install it he reported it was a 30" door. I called Bradley and Luis answered. I told him of the mistake and asked for the owner. Luis stated the owner was gone but would call me back. Days later no response. I called and again Luis answered. He stated the owner had looked at the email and the subject was closed. Luis conveniently forgot our order conversation and whether he told the owner is up for debate. In any case I would neve do business with Bradley ever again. Luis is a very poor excuse for a an honest and competent sales person.

Wish I could give this place 0 stars! We placed a window order with this company (or thought our…read morecontractor had but that's another story) back in June 2021. After waiting months we decided to call and meet the owner to find out where our windows were. We were told they were on order and there were delays. The windows finally came in May 2022, 5 windows short!! Between the contractor and Bradley no one would own up to the mistake, although Bradley claimed the order was written on a scrap piece of paper in pencil. Hardly professional! We visited the showroom and met with the owner, Bradley on 3 separate occasions to check on the order and were told to our faces that the missing windows were definitely ordered and would be delivered by December 2022. More lies! As it turns out the missing windows were never even ordered so another 7 months of waiting for nothing, just lied to our faces continuously for what reason? Who knows? He has put us through so much stress, Stay well away from this company. They will never answer phone calls, messages or e-mails you have to physically go to the showroom and then be lied to. We have wasted so much time with these people, there are much better companies out there to have your business!

The customer service and repair to my Therma-tru door were exceptional. Roger from the service…read moredepartment went above and beyond to deliver the best experience a customer could have. Thanks to his efforts I was able to receive the needed part for my door under warranty, which was a savings of over $400. Thank you Roger! The representatives that installed the Astragal were very friendly, efficient and thorough. Thank you Kimal for hiring such professional and caring people!

From the owner: Kimal Lumber is one of the few independent lumber dealers still in business in Southwest Florida…read more We are continually changing to meet the challenging "New World" after the downturn and the end of the housing boom. We are driven by our customer's needs and always strive to discover new products, systems and technologies that will move us into the future--because the future is really where it's at. woodsmallKimal Lumber opened in 1981 during a recession year, by Al Bavry and Kim Pavkovich (both came from Wickes Lumber). Kim and Al became the partners "KimAl" and the business began with 9 employees. In 1983 a new pre-hung door operation was opened. Since then the company has grown steadily from its inception into 6 separate locations, including an Exterior Window and Door Division, a Design Center/Showroom, an Engineered Wood/Truss Division, and a Sarasota Drive-Thru Lumberyard with hardware store/showroom. In 2018 Kimal was acquired by Gulfeagle Supply Company of Tampa, Florida. We know our customers like to shop where they're made to feel welcome and their materials get to the job on time. This is the value we add to everything we sell. Call first as current COVID-19 measures could alter hours

Mark. In the paint department was one of the most patient customer service representatives I've met…read morein a long time. Hire more employees like Mark who apparently care about customer service. Thank you..

Unable to get a human on the phone, the automated system keeps saying they handle orders and…read moredeliveries but after 4 different calls and trying everything there is no way to speak to anyone in the store, can't even get a human through that auto system. So the phone number for Lowe's Venice is useless

Last year when I wrote a review and expressed my disappointment and frustration with trying to get…read morethe window situation resolved, I received a fairly quick response from Raymond Building Supply. They apologized for my inconvenience and then gave me a name and number to call. I called and was told there was no such person working at the company. From there I just gave up. Unfortunately, my life took some unfortunate turns, and dealing with the window problems took a back seat. I am now back and will hopefully find someone within the company who can help me.

What a circus! Terrible experience! Rude lady at the front. Assistant manager is loud and rude.read more

If you're desperate for lumber come here as a last option. Very overpriced stock. Good selection of…read moreFestool and tools though, that's the only reason I come here.

Problems with all three doors purchased. One had a crack at the top and the hole cut into the…read moreframe did not line up at all with the door handle. Holes were cut in the doors for the dead bolt but not into the frame. The trim around the wi die on the doors do not match up and need to be hea caulked. We waited for the doors...we waited 3 weeks for someone to come look at the problem and when he arrived he said I don't know what you want me to do. I put a tape on it the frame hole and lock hole at 44 inches from the top.......doesn't explain why we have to hold the door closed with a rope . Total WASTE of money and forget customer service. Basically give us your money we will give you a subpar product and dare you to question us! No thanks I'll go to Habitat for Humanity and find a better product . Save your.money, time and energy .

Called in to verify if they had in stock extra long boards I needed for my trailer. Friendly…read moreemployees, quickly loaded my trailer, great price, thank you!

When I walked in and placed an order for 2 French Doors, I had confidence that they knew what they…read morewere doing. I was greatly mistaken. I had all of my measurements, and even was specific that one side of the French door was .5" wider than the other. (34.5" in one side of the unit, 35" on the other.) The opening had 6' 5" h doors. (I was then told these would be special order doors, and the frame size needed to be determined....) When I was asked if I needed any lock sets, I said no, I have a dead bolt and handle for each unit. I was asked if I wanted the holes bored, I said yes. One set for each unit. We even had a discussion about how many, and I showed a pic from my phone. $1100.00+ per door, paid in full at time of ordering. 2 weeks later.... The doors were delivered, and stored in my garage, until we were ready to install them. (About 1 month) As we began the installation, we noticed the huge measurement difference. We needed to add 2X4's on the top and sides. Instead of returning the order, we decided to make due with the smaller doors. I'm not happy about it but, rather than go through the aggravation of reordering, I'll just install them. After we did the rough install, we opened the doors to check for square and level. The pin kit for the side door, dropped to the floor. It would not stay up in the pin kit . So, one door is installed and we went to install the dead bolt and handle. We have 4 holes on each unit, 2 per door, not per unit. WTF, do I do with this? These are exterior doors! When I called about these issues I said I would live with the short and squat doors. Though my son is 6'4" and can't use these doors without taking his head off at his nose. I'll even replace the molding around all 3 of my French door units, to match the 4" flat stock I need to use so the doors don't look like crap. However, I would need someone to come look at the dropping pin kit, because these doors are useless if I can't open and close them properly. ( Someone was sent 4 days after my call. The pin kit was replaced.) The issue of 4 bored holes per French door unit.... I was told to buy dummy handles, and I'd be compensated. (No words, really, I have no words.) I have yet to hear what will be done about this mess... Buyer beware!!!!! I will not be recommending Kimal to anyone.