Retraction from yesterday's review, Paradise Grills went the extra mile this evening yes a Sunday and clearly sent their best crew (Jason & two other) they were professional and knew precisely what they were doing. It's unfortunate when two installers can make a customer so extremely mad and frustrated. Thank you to everyone who corrected the initial bad experience! Sincerely, Crystal read more

Paradise Grills - Outdoor Furniture Stores Near Me - Sarasota, Florida

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Extremely disappointing experience, especially considering we spent approximately $12,000 on this outdoor kitchen/grill. From the beginning, we feel we were misled about what we were purchasing and the level of service that would be provided. Our salesperson, Derek Abrams, represented the delivery as a "white glove installation." What we actually received was essentially a delivery -- not the installation we were led to believe we were paying for. Even worse, during delivery, the crew damaged a post on our newly constructed lanai, leaving us with damage to a brand-new part of our home on top of everything else. After only a handful of uses, the stainless steel that was represented to us as rust-proof began showing rust. We were then told after the fact that the stainless steel is actually not rust-proof. That is completely unacceptable for a premium outdoor product at this price point and is not consistent with what we believed we were purchasing. We have sent multiple emails and correspondence attempting to resolve these issues, and the lack of meaningful response has been absolutely unacceptable. We have had to repeatedly follow up just to try to get someone to address our concerns. This experience has included: * Misleading information regarding the advertised "white glove installation" * Damage to a post on our newly constructed lanai during delivery * Rust developing on stainless steel that was represented as rust-proof * Conflicting information about the product after the sale * Multiple attempts on our part to obtain assistance * An unacceptable lack of communication and follow-through For a purchase at this price point, we expected a premium product, professional delivery and installation, accurate information, and responsive customer service. Instead, we have been left frustrated, disappointed, and dealing with both property damage and concerns about the quality of the product itself. When a company is willing to accept $12,000 from a customer, it should be equally willing to stand behind its product, take responsibility for damage caused during delivery, and promptly address legitimate customer concerns. At this point, I would strongly caution anyone considering making a significant purchase from this company to ask very specific questions, get every representation in writing, and make absolutely certain you understand what their advertised services and product claims actually mean before handing over your money. read more

My husband and I purchased a brand new Paradise Grills tiki bar and have been extremely disappointed with both the durability of the countertop and how this issue has been handled. Within approximately one week, the countertop developed a significant crack after being exposed to direct sunlight in our California backyard. When we contacted Paradise Grills, the damage was classified as 'impact damage' and therefore not covered under warranty. We strongly disagree with this assessment, as the countertop was never struck, hit, or subjected to any impact. The crack extends across an entire side of the countertop and passes through a seam, where a small piece chipped away as the crack developed. Paradise Grills cited this chipped area as evidence of impact; however, there is no corresponding damage at the seam or indication that anything struck the countertop. Based on the circumstances, classifying this as impact damage is not consistent with what occurred. Paradise grills provided a repair kit, but it addresses only a small area while the crack extends across the entire side. Patching a substantial portion of the countertop that was only one week old is not an acceptable solution for a new product. Most concerning is that this product is specifically intended for outdoor use, yet our experience indicates it is not well suited for California conditions where prolonged, direct sun exposure is common. An outdoor kitchen sold in California should reasonably be expected to withstand California sun without developing significant damage within its first week. We have had several people ask where we purchased our grill and tiki bar, and we have chosen not to recommend Paradise Grills. Based on our experience, we cannot recommend this product for a full sun California backyard. We are very disappointed with both its durability and the handling of our concern. read more

I went to Paradise Grill and Michael was the best most helpful person. I think I've experienced in years he made our outdoor kitchen amazing. read more

we recently purchase our outdoor kitchen from Paradise Grills on Tamiami Trail. We were very happy with the process and the sales rep Michael with building our kitchen. we highly recommend Paradise Grills and Michae. read more

Juan Aparicio was incredibly friendly and professional! Would highly recommend if you're considering the full setup! These guys were great to work with. read more

We just purchased an outdoor kitchen !! Valerie spent sooo much time with us to get the best one for our space!! It came way sooner than expected and the delivery went seamlessly !! Paradise Grills has the ONLY grill like this!!! This hybrid grill is unbelievable ! You can add a pizza oven a smoker a griddle a basket for frying or steaming !! All of this without taking up extra counter space !! We love our new outdoor kitchen !! Thank you Valerie for all your hard work to get us what we wanted and stay within our budget !! read more

Paradise Grills - Outdoor Furniture Stores Near Me - Sarasota, Florida

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Visited Paradise Grills and had an amazing experience. Staff was great, I believe Michael is the Manager.....very knowledgable and great energy! I went in just to look but I found the place to make my purchase, and probably more than one now! Thank you Michael and team! read more

Fantastic experience and outstanding product! Steve was wonderful to work with, and the delivery wa flawless. Our new kitchen looks great! read more

Paradise Grills - Outdoor Furniture Stores Near Me - Sarasota, Florida

Excellent service. Valerie worked hard to help us with the perfect fit and price. We love our new grill station. read more

Paradise Grills - Paradise grill station - Outdoor Furniture Stores Near Me - Sarasota, Florida

I ordered my outdoor kitchen at Paradise Grill. The sales person Stephen was very knowledgeable and very nice. I got it installed yesterday and we are super happy. The grill is superior to others we looked at in our search. read more

Paradise Grills - Outdoor kitchen with grill , side burner and refrigerator. - Outdoor Furniture Stores Near Me - Sarasota, Florida

Valerie was wonderful helping us find a beautiful grill island that fit our needs. She was very kind, showed us all our options and helped us make the right decision. There wasn't a single question she couldn't answer. We will be regular customers, highly recommended! read more

Buyer beware DO NOT purchase any grill/bar from this company. Sells products as top of the line when in reality cheap stainless products from China. Purchased a grill/bar in June 2024 it's October 2024 with rust spots on all of the stainless. The product was cared for as instructed in the manual and covered properly. Stopped into the Sarasota location where the sales person stated that he did not make the product wanting nothing to do with my complaint. Left info for the management with no response to date. This is a scam company selling products that are cheaply made for exorbitant prices. read more

This place does not have good customer service and it is over priced. I came in here and walked around for 10 minutes without any store workers even acknowledging me , saying hello or asking if I needed help. Nice show floor though. Pretty fancy Maybe the marketing will work for some but not for me read more

They contacted me about 3 weeks ago due to the manager at the Sarasota harassing me and slandering me in front if my family because i would not make a decision on buying a grill right then and there. We spoke on length and they said they would fix the problem. They never again contacted me to update me on the progress of our call. Corporate is just as non-caring and rude just as much as the threatening manager at the Sarasota location on Tamiami Trail. They are a failing company and desperate to scam you out of your money with no results or even an apology. Be very careful dealing with Paradise Grills. They will absolutely rob you the minute you walk in the door. I'll have my lawyer deal with them now. You have been forewarned. Be very careful! read more

This product is totally oversold. A $400 Webber gets hotter than this unit. My first sear station lasted a year. They sent me another one. Now the wire mesh has completely rusted. Two of my supposedly superior burners are only burning on one side. The sear station is not under warranty because they don't warranty any added appliances. The burner is under warranty but they want to charge $150 service fee plus labor. I found this out after waiting two weeks with no reply to my email to customer service. I had to call them for answers. I would not recommend this company to anyone. Buyer beware! read more

the best outdoor kitchens on the market with the absolute worst customer service. pathetic, horrible, ridiculous!!! been waiting 3 months since delivery to have 2 broken ceramic tiles fixed. they do not show up when scheduled. they do not call back. buyer beware. avoid!! read more

Paradise Grills - Been this way since delivery in December. - Outdoor Furniture Stores Near Me - Sarasota, Florida

Jason at the Sarasota store is a great guy We got off on the wrong foot two days ago but he apologized to me and we are going to be great friends I will definitely recommend your store! Candy read more

They neglect to tell you that they have no installers. They have no recommendations for installers. So, once you purchase and have your outdoor kitchen delivered, you can't get it installed. read more

Beautiful outdoor kitchens at the right price! Love them! The staff and store is so nice, clean and helpful

Jason was a helpful and great salesperson. He explained all the components so we could see this superb product. We will recommend Paradise to our friends! Thank you Jason! read more

The store averages a 2. The products seem high quality and look amazing. However, the store owner's customer service is so bad I struggle to even give a 2. If you know what you want and are ready to spend your money, he is ready to talk to you. Don't go in expecting to browse and receive anything short of a brush off. read more