I just worked with Mark Pruett to chose and order my kitchen remodeling appliances Great products and I'm happy with the price read more

this review is related to the extended warranty purchase offered by Jessup and their lack of support re the service from the warranty service provider. I called Jessup this morning, August 4, 2026, because I tried several times to get a response from the warranty vendor about expected arrival time to make the needed repair. The staff whi answered the phone transferred me to m sales rep. He told me he couldn't help me. I responded that the service provider was endorsed by Jessup and I needed to know when the provider would be at my home to provide the service. He then told me he would check with the service girl and ended the call. Do not, I repeat, do not rely upon Jessup for any post sales help with the extended warranty repair provider. I'd look elsewhere for extended warranty service. Big disappointment. read more

Logan was absolutely phenomenal throughout out the whole process. Great retail experience. When very seldom happens nowadays. Highly recommend Jessup's Fletch read more

I don't normally leave reviews but wanted to give shout out to Harvey at the Bee Ridge location as he was so helpful, friendly, and spent alot of time with me educating me about wall ovens and looking stuff up to make sure I would get the best deal on the one I settled on. I ultimately didn't get one yet (delivery of it might take too long as ours isn't working at all) but I would definitely recommend asking for Harvey if you go to the Jessup's Bee Ridge location. There was another sales rep there at the time and he would get off phone with customers and let his frustration be known very loudly and with some curse words so wish I knew his name so I could tell you to avoid that salesman!! It was unprofessional knowing I was there for me to hear that person and how he treats customers. read more

I was very satisfied with the service and the whole buying process of my stackable washer/dryer unit- right up to my delivery. I spoke with the department handling laundry appliances and they answered all my questions. I didn't even have to go down there. I purchased it right over the phone, sight unseen. I was even happier knowing that they were able to deliver the unit the next day. The delivery guys were ahead of the promised delivery time. They were respectful and kind. What a GREAT job they did, bringing it in through a very narrow space. Everything worked like it was a well rehearsed play. Thank you for the wonder service and experience. read more

Great product choices, great customer service and installation, and very fair pricing. Bought a Bosch dishwasher 4 years ago, and bought a Frigidaire refrigerator just now. Highly recommend them for knowledgeable staff. read more

I would never buy another product from them. Things break on brand new appliances and they just don't care

If I could leave 0 stars I would. My parents bought a washer and dryer at this location. As a precaution they also bought the extended warranty that Jessup's recommended. My elderly parents are now having issues for a MONTH with a dryer that is not working, the warranty company is not responsive and has had my dad wait numerous days at the house just for them to not show up. The assistant manager Cherie is less than helpful and jerking my parents around. My father is having to drive to a laundry mat daily to dry their clothes. He calls frequently for help and assistance with no help from the store. They are extremely unprofessional, do not shop here!! It's fraud what they are doing. Shameful to say the least ! read more

A fantastic appliance store! We got a new washing machine with Logan, who was professional, well versed and trustworthy. He made the whole process fast and easy. Lots of selection in all ranges. Highly recommend! read more

Our experience with Jessups Appliances was absolutely awful from start to finish. We ordered a full set of new appliances for our home and were treated with little professionalism, zero communication, and no respect for our time or money. Our salesman, never communicated updates unless I chased him down with phone calls, his go-to response was always "I meant to call you." That's not acceptable when you're spending thousands of dollars. On the first delivery, the install crew told me (while I was home alone with two children under 2) that our stacked washer and dryer wouldn't fit. They didn't even try. They also claimed our standard range wouldn't fit because it was "too short" -- again, without even opening the package. My husband came home from work and installed the range himself. It fit perfectly. He also remeasured the laundry space and confirmed there was more than enough room for the original washer/dryer. We then had to reorder a different washer/dryer set, which cost more. When that was delivered, the installers said it wasn't getting power. We had just had an electrician out the day before to confirm the outlet was working. The installers even plugged in a range from another order and confirmed the outlet worked, but still insisted the issue was on our end. The salesman told us we'd need to have another electrician come out. After pushing back, Jessups finally took the unit back, tested it, found that the issue was with the machine, fixed it, and then returned it. No apology at any point for blaming us. Even then, the machines were stacked incorrectly. Two weeks later, we had to call warranty service because the constant shaking from the poor stacking caused a bolt in the dryer door to loosen, making it pop open mid-cycle. There was also a loud noise coming from the vent, which had to be reattached. This entire process was exhausting, expensive, and completely avoidable if anyone at Jessups had shown even a minimum level of care or competence. We ordered an entire house worth of appliances and were treated like an afterthought. I would never recommend Jessups Appliances to anyone. read more

I purchased 2 new Electrolux machines w pedestals in November 2024. Come January I noticed that the cold water cycle seemed very warm. I called Jessup's 3 different times and did not receive a callback from the sales person, the store clerk or the service/store manager. I finally called again and was referred to a third-party called TAG. Because TAG number is blocked by most Apple phones it took me some time to get in touch with them. When they finally came out this month, May 2025, they told me the hot and cold hook ups were reversed. I have been washing all of my delicates and my husband's golf shirts in hot water, thinking it was cold, for 5 months. I still have yet to get a callback from Jessups. Why didn't they immediately send out their technician to check the connections when I called the first time?? I will not be buying from them again. read more

Jessup's Major Appliance Centers - Washing machine - Appliances Near Me - Sarasota, Florida

Thank you for such excellent service John Suppa is the best - he made everything "Suppa Easy" J & M Otto read more

we got our refrigerator 3 weeks after we got it it broke. called jessups they put claim in then said they take a while to get to our area. been without a refrigerator for over 2 weeks. had to call a friend in the buissnees to get anything done. found out jessups does not just sell new appliances. they sell reject appliances another store had new and costumer sent back. they say they are refurbished. but they don't tell you that. my friend told me about this and sale guy admitted it read more

Everything was fantastic. We got the same price as Best Buy with all the bells and whistles. We bought our refrigerator on Saturday and it is being delivered this Friday. Great Price matched, sales and service. read more

They r so rude will not be buying again Inconsiderate they don't call if delayed delivery Bad customer service read more

I wanted to give this local establishment my business but they failed to get in touch with me on my concerns of hooking up a HDTV Since we are new homeowners This in turn stopped me from purchasing a W/D and fridge from them. I went to Lowe's for this 3 and Costco for the tv Their loss was My gain I was pleased with Lowe's and Costco read more

I recently purchased all of my kitchen and laundry appliances at Jessup's in Sarasota. John Suppa was my sales associate, and he was excellent! Any question I had about anything, John was knowledgeable and quick to reply. I shopped around beforehand and found their prices were unbeatable as well. I'm a happy customer! read more

I went into Jessup's and John Suppa was my salesperson. I have used Jessup's many times. This lastest round I needed all new appliances. My home flooded and I lost every single one of them. John gave me a great deal as usual. Same prices or better than Home Depot. His recommendations are always good. You really know what you are getting as John is very thorough. The very best part about my purchase was that I was very specific about the date I needed it delivered. Normally this is wishful thinking. But not this time. John made sure it arrived exactly on time, on the day requested. Now that is service! I highly recommend visiting John Suppa over at Jessup's if you need appliances. read more

I recently remodeled a kitchen and went to Jessup's, Sarasota to purchase all new appliances. I was encouraged by my contractor to speak with John Suppa. Mr. Suppa has been the best part of this remodel. He spent hours working with me through multiple changes in selection. I am happy with the GE Cafe appliances I selected. John is extremely knowledgeable about all products. If he did not know something he found out the answer for me by calling reps. If he was going to be delayed for an appointment he always texted. He was extremely patient, knowledgeable, friendly and never pushy, He truly wanted me to be happy with t he appliances. I cannot say enough good things about John Suppa and would recommend anyone see him if looking for new appliances. Judy Dulin read more

venice store manager talks over you and makes things up to argue how hes right. he was an ars to me and lied the installation was $350 also wrote on contract / bill $350 got charged a whopping $850 at installation!!! they ordered wrong color and quoted a price only to raise the price and reorder,, didn't even offer a little % percentage off for their mistakes and inconvenience and misrepresentation of the cost for the black range hood. damaged unit and then tried to cover it up with black marker!! totally unethical!! ordered again months & months of lies and cover up and when requesting a courtesy discount store manager laughed and hung up on me. they also currently have a f rating on bbb but claim they are the customer service, delivery, installation "experts" experts dont possess a (f) bbb rating read more

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We bought a refrigerator, washer and dryer. No complaints about the W/D, but given the experience with the refrigerator would never buy anything else. Needed a refrigerator for an early June '24 delivery, and ordered it in March. 6 weeks after ordering when we inquired about status, was informed that the refrigerator was no longer available. Ordered another model, which was subsequently delivered later than originally planned. The refrigerator was delivered with dents but accepted since it was needed; however, a day later it was confirmed that it did not work. We refused to accept manufacturer repair since it was supposed to be a new refrigerator, and then had to argue over a few days in order to get Jessup to order a replacement refrigerator. Jessup did provide a loaner which was small, but worked. We were initially given a delivery date for several weeks later, in mid July. However, again when checking on status we were informed that there was no confirmed delivery date and Jessup didn't know when it would be delivered. Feed up with this service, we requested and received a refund. While Jessup identified a customer service representative to 'assist' us during all this, and the person was quite amiable, she essentially provided no value-add or assistance. read more

I had a decent buying experience via the sales department but after they dropped off a unit that didn't work that's when the journey started. New installer. Hardly knew the freezer/refrigerator from Thermador. Freezer didn't work. Started beeping every 3-4 hours. This went on for 21 days. Finally got a new unit replaced. Nothing was done during the wait. No discount. No apology. Just poor service. I wouldn't recommend buying from this company. read more

I called the Sarasota store to inquire about televisions (after looking through tv listings on their website). The person (male) who answered the telephone said we don't sell tvs and when I mentioned that I'd just looked at several on their webpage, he hung up. How's that for customer service? Their tv ads are all "...we're so friendly, down-home folks." Baloney! I try to shop local. Just not easy these days..... read more

You guys have the absolute worst service ever. We bought all new appliances from you guys 2 months ago and the control panel went out on the washing machine already. Have set up a sevice call 3 times and nobody ever shows up and worse yet it is a rental property. I would never recommend you guys to anyone. Service Sucks! read more

Went to Jessup's on 1-20-2025 to purchase LK&Q GE microwave that had been purchased from them on 4-2-2015. Sales man Rick M. said 5 to 7 days to get micro wave into their store then will have to set appt with outside installers who you pay directly after they install the microwave. Since purchase I have called their store at least 4 times and Rick M. has returned 1 call / voice mail on my phone. Here it is 17 days later (2-5-2025) and I have not heard from anyone from Jessup's as to when My micro wave might be installed. In fact on 2-4-25 at 11:39am I called and spoke to a woman who told me that Rick M. would get back to me......Here it is 2-5-25 at 2:56pm and I have yet to hear from Rick M. or anyone else at Jessup's. Not impressed, lack of follow up is difficult to understand when I'm a phone call away. Just received call / 2-5-25 telling me it might reach their store on 2-10-25.....I cancelled the order. read more

Jon Suppa was very helpful and helped me get my washer and dryer quickly!! The installers were awesome too!!

Have bought multiple appliances from Jessups. Their post purchase service is horrible. Had a Speed Queen dryer not work after 1 week back in 2018-2019. . Took almost a month to get it swapped out since parts were not available. Bought a Bosch fridge 3 years ago. Do NOT buy extended warranties. They do not return calls. I have been trying for 3 months to get them out to fix our ice maker. I have left multiple messages and talked to people but no success in getting someone to come fix it. My next appliance purchase will NOT be from Jessups. STAY AWAY. read more

Business Model: We collect the big check at the beginning; after that, you are on your own. We bought all new Beko kitchen appliances from Jessup's in February 2022. Dishwasher and refrigerator/freezer failed shortly thereafter. It took three months to get parts and repairs completed under warranty. During this period, our freezer failed again, this time requiring a replacement for the icemaker. We have been waiting two months for the parts and replacement, again under warranty. Service department doesn't answer the phone - it goes to voicemail - and they don't return your call. The only way to know what is going on is to call but, even then,, nobody follows up. They will tell you that they don't service the products they sell. They don't perform after payment, and neither do their suppliers. One star is too many. read more

We recently remodeled our kitchen and we used Jessuo's in Sarasota and John Supra was our sales person. John was very professional and helped us pick out the best appliance for our needs. He later coordinated their installers to work effectively with the other workers schedules to complete our job efficiently. John was easy to work with and provided the help we needed. read more

We needed a dishwasher quickly as we had company coming soon so we had to select one that that was in stock and couldn't wait for one to be ordered. We stopped in Jessups on Bee Ridge and the salesman, Harvey, helped us select a great dishwasher at a great price. Harvey was very friendly and polite, and knew just what would be the best thing for us. Their installers came a few days later and took the old one away and installed the new one. The operation is very quiet and it cleans well. We were overall very pleased with our transaction. read more

Jessup's Major Appliance Centers - Appliances Near Me - Sarasota, Florida

I purchased a Mico wave with installation from Jessup's. Despite that fact that they were more expensive than Home Depot and Lowes, I wanted to give the local store my business. What a mistake, it took them forever to get the item from their warehouse, it then took them another 2 weeks to schedule the installation. When I got tired of waiting, I called to cancel the order. With that I was promised that the install would be the in 3 days which would have been a Saturday. A day prior I called to confirm the Install, I was told that I was never scheduled and that they never work on Saturday. Brenda at the Installer was rude and could care less about all the delays. When I complained, she told me to take my business elsewhere. I ordered the item from Lowes and had it installed in 4 days. read more

I decided to buy my new fridge from Jessup's since they are local, and I figured they would be more likely to provide good service both before and after the sale. I knew exactly what model I wanted-all the salesman Jack had to do was write up the order. He did that, ran my credit card and told me that it was in stock. He said they would call me when they were ready to deliver it. After a week I called them. Jack wasn't in and nobody else could tell me anything about the fridge I ordered. Jack called me back the next day to say they had no idea where my fridge was. He told me that there were so few truck drivers that they didn't have schedules, there were supply line issues, COVID--all of the usual blah blah. I called again 2 and a half weeks later to see if they knew where my fridge was. They said, "Oh yeah, it's here", but apparently had no plans to let me know. When I asked about delivery, Jack told me they wouldn't be able to deliver for another 10 days. It took more than a month to get a refrigerator that they had in stock. Now, a month after delivery, I find that the delivery guys did not hook up the water line properly. Every time the ice maker comes on, some water leaks onto the floor under the fridge, behind the fridge and on the floor next to the pantry. The water has wicked up the pantry wall, warping and ruining it. When I called about service to fix the leak, I had to leave a message. When I got a call back, they couldn't send anyone until a whole week later. This is the first appliance I have bought from Jessup's. It is also the last. read more

We bought a washer, dryer and dishwasher. They broke the doors installing the w&d, and broke a pipe installing the dishwasher that caused a mini-flood in our kitchen. Strike 1. They offered to make nice with a fridge at a discount price, but the salesman ghosted us. Strike 2. The washer broke just outside the one year warranty and they offered to reimburse $175 of the repair in light of the first two paragraphs. Guess what? A month later they've yet to reimburse us. I reached out to the salesman but no response. Strike 3. read more

We just took delivery of our new LG washer & dryer purchased at Jessup's. John Suppa was our salesman & he was easy to work with and very communicative throughout the process. We asked Jessup's to hold our appliances until we were ready to take delivery and even postponed delivery once. John handled the changes like a champ. If you want great customer service & an easy appliance purchase, go see John at Jessup's! read more

Don't even think about buying their extended warranty. It's with a company that does not really exist when you need service. Don't expect Jessup's to help you out either. We are in our 70's and this is by far the worst customer experience we've ever had. It couldn't be worse than Home Depot. This should be a 0 star. read more

We ordered nearly $21k in appliances for our kitchen remodel. The store carries a specific brand we were looking for. We had a bad experience with our sales rep, Eric Rothgery. We ordered the appliances in May . We told Eric our kitchen wouldn't be ready for the appliances to be installed until July. He said that would not be a problem that they would store them in their warehouse until July. When our appliances arrived at their warehouse in June, Eric let us know and was pestering us to pay the balance and set up time to have them delivered even though I reminded him that the kitchen wasn't ready. We did make room for the appliances in another area and they were delivered June 30. For anyone purchasing appliances at Jessups you should be aware that they do not follow their own terms on their contract/order form. The Jessups order form/ receipt says the balance is to be paid COD. However, they demand you pay prior to delivery. I realize the third party delivery company does not collect the balance but the store could be called and payment made while the delivery person is here. We were apprehensive to pay $10k plus before delivery but Eric ensured us that the items were fully inspected at their warehouse prior to delivery. This was not the case. All appliances were delivered unopened in their original boxes. Eric also told us that he is paid his commission after the appliances are delivered. Perhaps this is why he wanted us to pay and take possession sooner than originally discussed. Eric also mislead us to believe we needed an additional part to one of the appliances which we found to be untrue . We complained to Greg, the store manager and he said he would address these issues with Eric. Now we are trying to return the unnecessary item we were told we needed, We love all of our new appliances but they can be purchased elsewhere. I would avoid this unethical business altogether. read more

Our dishwasher died on the eve of our house guests arrival for a week. Salesman assured us that product was in stock and installing would be "scheduled". No update for 4 days. Upon calling the independent installer we finally find out it that they have a 10+ day lead and told us Jessups knows that. Avoid Jessups. They cloud the truth and knowing that, they don't call back. So much for supporting the local small merchant. At a big box merchant they have the same "screw you" attitude but at least a lower price! read more

We were refereed to Jessup's by Infinite Remodel. We purchased a washer, dryer, microwave, and dishwasher. We were told that they would coordinate with Infinite remodel for delivery, which was far from the truth. We received many calls from our sales person, Mr. Suppa to inquire when we would like delivery. After changing one time per our request, it was all set. Once we started the remodel of our kitchen, we were told by installers if we could pick up the microwave, we could have it installed now instead of waiting for two weeks when the kitchen was done. This is when the fun starts. My husband went in and was told by Mr Supra that he did not have the dishwasher that was ordered in July. He proceeded to ask my husband if he would like him to make it, asked my husband if he wanted a job ( they were short staffed), he had PTSD ( not sure what that had to do with anything) he told my husband that delivery was never scheduled for delivery. No coordination with Infinite, as we were told would happen. My husband asked to speak to manager, who was not there, although one of the owners was. Ms Jessup was rude and not helpful. After all of this Mr Suppa said he would take a dishwasher that was promised to another customer. They loaded it into our SVU, along with the microwave. The entire staff, along with owner were incompetent and rude. Once home, we realized we were over charged. I would not recommend going there for anything. I like to support locally owned businesses but in this case, they were incompetent, unprofessional, and rude. read more

So fed up with crappy customer service. Less than six months ago Rick and made a purchase of a new Frigidaire refrigerator/freezer from Jessup's Appliances on Bee Ridge Rd. Wish I had checked yelp reviews first. We were trying to do the right thing and purchase local as opposed to the big box stores. Two weeks ago the refrigerator starts acting up. Call our salesperson at Jessup's and was referred to a third party. These appliances were close to seven thousand dollars and I still have not seen anyone from the company Jessup's referred us to. Jessup's doesn't care they got their money and Customer Service is a dirty word to them. Do not purchase anything from this store, look for another local alternative, I'm sure they're out there. So disappointed and angry. Rick and I both work hard and this is the satisfaction we get. Never again. Yelp the company and read the reviews I sure wish we had. Update Have had to buy a home warranty policy to try and get this fixed. Have had repairs done by a local company to the tune of $600.00 a visit. I am so pissed off at the purchase of these $7,000.00 pieces of garbage. Never again. Will just buy the crappy throw away cheap stuff. read more

Rick Merring is a well informed and helpful salesperson. I bought a suite of appliance (LG) for my new home in Sarasota. Prior to helping to Jessup's, a number of people highly recommended this specialty store. Rick was the next up salesperson when I walked in. We discussed price points, my use needs and delivery potential. During and after I bought there have been instances where I have needed support and it has been easily given on various aspects of installation and fixing a microwave that stopped working after three months. While waiting for the repairman Rick offered to deliver a microwave for my use. This was beyond any service and customer support I had ever received from a company. Thank you Jessup's and Rick Merring for the exceptional experience I have had working with you. read more