This has been by far the WORST company to go with for solar. We went with Devine Solar being sold that the company strives to meet their customers' needs & satisfaction and since they're a small business they can focus on each customer/project. I can assure you, in these 14 months of being in contract with Devine Solar, that has not been the case. When Devine did the initial inspection, they said the roof was good to go for solar panels. Day of installation, the contractors told us we needed to get our roof fixed first before they can place the panels on the roof and that was a $3k bill - sure we can pay this, but again, what was the point of the initial inspection to begin with if we were told differently?
I have a very detailed timeline of all of our very unfortunate events with Devine and if you're interested, I'm more than happy to share. I can't post the entire timeline on here because I'm at max character limit, but that just shows you how horrible, exhausting, and taxing this process was. Worst case scenario, I'm more than happy to also share message exchanges between us and Devine to show how unresponsive, unprofessional, and lack of care for their customer they really are.
It took 10 months to get PTO, from when we got our panels installed and this was all due to my husband and I having to CONSTANTLY reach out to Devine, PG&E, NEM, and whoever else was involved in this entire process. There was ALWAYS ALWAYS ALWAYS something wrong before we could get PTO.
It took 18 months from when we signed our contract, to get to where we are - and we're still having to wait 1-2 days to see production on our app (which we didn't know the panels were supposedly already producing - but who cares, it's winter time, this is the worst time for production in East Bay ANDDDD no one told us anything about production or how the app isn't capturing production but it's actually producing - like how TF are we supposed to know that when the app is just telling me there's communication issues). This shows you Devine's lack of professionalism, lack of customer service, not taking accountability for being irresponsive, lack of transparency, and complete negligence! We've gone through David, Mason, Megan, and Brandon. David has stopped responding to us; Mason who I still don't even know what he was supposed to do; Megan did not have a clue what was going on with our Project; and Brandon, seemingly to only be responsive when we send angry text messages. This has been such a frustrating experience and I WOULD NEVERRRR want anyone to go through this. LOOK ELSEWHERE, because Devine isn't it. We had to stay with them because we are already in PTO and don't want to go through this process again. read more