I have to say, this place is all about ppl wanting something very specific. All the rave reviews are mainly about Henry's craftsmanship. Not necessarily his "bedside manner." If you come here, don't expect the four seasons treatment. You will likely have to wait even with an appointment. Come here chill and relaxed, not when you're pressed for time. I get the sense they're doing their best, but they are busy. Henry plays a very specific role. He doesn't do your manicure start to finish. Someone else will do the basics and he will do the design or sculpting if you want the powder option. Similar to a hair salon where someone else washes your hair, then the stylists comes and does the cut after. My first visit here, I observed his interactions with others the entire time I was there for several hours. He seemed to try his best to explain the process to ppl and understand what ppl wanted before he started working. What I noticed is that ppl come in and state what they wanted but then wanted to tell him how to go about executing it. Or came in asking for him specifically because they saw his work on IG but then weren't decided on what they wanted and expected him to just read their minds. He is an artists. If you're not looking for someone to either sculpt your nails with powder, or do a design, don't ask for him. A lady came in and asked for HIM, and then was upset because she wanted a basic manicure. That's not what he does. Don't look for Picasso and then get upset because he doesn't draw stick figures.
Tell him what you want, and then give him the space to achieve the look for you. If you've seen his work, and come looking for that, trust that he knows how to do what you've seen him do. It's that simple.
If you're looking to have your rump kissed, this isn't it. My experience was friendly and nice because I came in laid back and understand that nail salons are PACKED right now trying to make up for the lost time of a years worth of steady revenue. Manage your expectations and you'll be ok.
Also, this place is by no means cheap. They're in studio city. You're not going to get bargain prices here. You're just not. You can definitely find a salon to do the basics for less. But frankly, I'm tired of searching and after not spending money on my own maintenance for a year, I was able to swallow the initial cost and get back in the game. I will say that I would feel far better if the prices were posted or printed for quick reference so you can do quick math and know what to expect. In that area, I did feel pricing is not transparent which is bothersome.
Bring cash, because it's become the norm in nail salons to make not having cash a hassle and you will be highly encouraged to find a payment method other than by card. There is a fee to pay by card that varies based on the amount you're spending. There's an ATM in the salon that also charges a fee. They make it very clear they prefer cash or Venmo.
I can see why other ppl feel the way they do, but again, I went with the flow and managed my expectations. If you want a consistently white glove experience, I don't think that's the culture here. It's nice enough, but he fully expects you to respect his effort and he won't hesitate to tell you that he works hard to be the best and give you his best. Based on his work, I can understand why he's not shy about that.
While I was there, a woman walked in close to closing. She didn't know what she wanted and he tried his best to be patient with her. She finally gave a half hearted vague description of what she wanted and he began the job. She was questioning his method at every turn because she didn't understand the process. He explained it to her repeatedly. He tries his best, from what I can tell. But sometimes seeing is believing when you can't envision what someone is trying to explain and that's where the disconnect happens. In the end, she was THRILLED. She couldn't stop gushing about what a great job he did. She was genuinely blown away and apologized for giving him a hard time. Henry is not gonna kiss your a** but he's gonna deliver on the nails if you give him room to work. read more