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Austin, TX

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Design Within Reach

3.4 (43 reviews)
Open • 11:00 am - 7:00 pm

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Reid Sectional sofa, purchased 1/2016

We purchased a Reid sectional sofa in January of 2016 from DWR. This very expensive sofa has aged exceedingly poorly under moderate use. In particular, the back cushions have deformed - they no longer hold their shape and the entire sofa looks quite sloppy. More importantly, the cushions themselves are not comfortable to recline in. If you are seated on the far end of a cushion, your body sort of flows/gravitates inward toward the middle of the cushion. The cushion problem is only exacerbated by the fact that the cushions cannot be reversed to "even-out" their wear and deformity. The bottom seat cushions are also sloped towards their centers. We contacted the store and received an inadequate and disappointing response from DWR telling us this was within the expected range of wear and tear. As a point of comparison, our 15+ year old Roche Bobois leather sofas have weathered the test of time with far more grace and durability. DWR suggested that "fluffing" would remedy the collapsing cushions. This experience has certainly given us pause and we will no longer consider DWR for any of our future furniture needs. We have purchased several other items from DWR but they are from other manufacturers. (Saarinen table, Line console, About A Stool 38 Barstools). Quality is at issue here and also customer service. D(isappointed)WR customers

Edwyn A.

Located in the 2nd street district - this area will soon become a new destination of specialty shops and restaurants. Desgin Within Reach is one of the first shops to locate in this retail district - big kudos to them and neighboring lukcy soles for taking the risk.

Coffee table

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11 years ago

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13 years ago

questionable customer service when you want to return bad product. they need to understand what quality really means.

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Review Highlights - Design Within Reach

“ce. Stephani, Melissa and Vicki were the epitome of well informed and friendly perso”

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Sugarboo & Co - From rear of store pointed towards the front of the store

Sugarboo & Co

4.6(24 reviews)
1.8 mi•Arboretum, Great Hills
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Sugarboo & Co is a cool, unique and eclectic store with everything imaginable. When I was walking…read moreby I saw that they were selling Dubai chocolates. When I inquired more specifically, I learned that those were not "the Dubai chocolates." I appreciate the sales associate's honesty. They have a plethora of wall hangings. It is quite impressive the sayings they have on some of their wall hangings. If you are looking for some unique hearts for Valentine's day, Sugarboo is your go to place. The staff is southern hospitality friendly. They welcome any questions and if you are looking for something specifically, they will let you know exactly where it is in the store. This store is very affordable. Importantly, it has unique items that you will not find in every store you frequent.

Sugarboo & Co is the cutest store in Austin, Texas! They sell clever and fun items to enhance your…read morehome's vibe. From pillows to placemats to notepads to candles to sweaters and shirts and comforters and pet items. Oh my! This store has so many fun products that are great gift giving ideas at reasonable prices. I visited from California on a work trip and super bummed I didn't bring a bigger suitcase because I would've bought so many gifts to give. I believe this store is female owned, and have store locations throughout the south. Their staff is sweet and accommodating, and every gift comes with a beautiful gift wrapping that's complementary. They have plenty of parking as they are part of a mall and there is tons of parking stalls. Can't wait to come back and visit this store on my next work trip. It will definitely be on my list of things to do when I visit Austin, Texas and in the mood for shopping.

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Sugarboo & Co
Sugarboo & Co - Leather passport covers with embossed quotes related to traveling

Leather passport covers with embossed quotes related to traveling

Sugarboo & Co - Leather notebooks with quotes embossed in the front

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Leather notebooks with quotes embossed in the front

Arhaus

Arhaus

2.8(79 reviews)
0.4 mi
•$$$

Love this furniture! Well made! Service was amazing, Caroline was so accommodating! Flexible…read morescheduling.

I ordered a 72 inch round Carrera marble white table for our dining room on the first week of…read moreAugust. Delivery took two full weeks to arrive and when it did it was the wrong table top but the correct base. The delivery team packed everything up after giving me a phone number to call and send photos of the error. They also immediately called a supervisor Sally who could care less to let her know about the mixup. The delivery guy asked me to speak with the supervisor and give her info while he put everything back on the delivery truck. When I spoke to Sally she said: " yeah yeah I get it, we sent you the wrong tabletop. If you stop talking to me and get off the phone I could get to ordering you the new one ". At this point we no longer had a dining room table since we were expecting to have ours that next day. When I saw that the truck was for sure arriving the next morning I got rid of our old table right then and there( habitat for humanity is where I take all good condition furniture BTW).I then call customer service with our claim number because I was told that they could give me a 5% discount for my troubles. I had heard from somebody else within the company a while back when I was in the store that I could actually ask for 15% if anything came in wrong and so I asked. Now I had to wait another two weeks which is a total of four weeks for them to rectify the situation. At this point another two weeks pass and the delivery team was back. September 1,2026 they brought the replacement table. Once again the guy opens the box and goes "damn not again". He comes over and says"you're not gonna believe this they sent the wrong table again". At this point, I thought he was joking, and I went and looked and sure enough it was definitely the wrong table. The issue is that the holes on the bottom of the table they kept sending me are for a different a round base and the base I got is X shaped so the screws that fasten the table to the base do not lineup. When I looked at the instructions to the table top they sent and the instructions to the base I walked them over to the delivery driver and asked him if he could please get another supervisor on the phone and show them a picture so they could actually have something to reference. The supervisor still thought that somehow I had been at fault and that I switched my bases or table tops mid order which is impossible. I reminded her it was the second time doing this, and that the first time she had been rude to me and dismissive and asked what her excuse was now. I told her it was in her best interest to actually write things down and listen to me so she didn't mess up a third time. Another thing to add is they don't leave the base even if it's the correct one, if the table top is wrong they take the table and the base every time. So this whole time we're sitting here thinking are we ever going to have a dining room table to eat on? It's like a recurring expensive nightmare. They could care less about how fast you're getting anything and told me that they were in the process of seriously looking over their SKU numbers to make sure it didn't happen a third time. This time they had a specialty team tending to my case. In other words I was going to wait a very long time. They told me they would give me 48 hours and call me back with a solution. This was September 1 after the second delivery incident . It is now September 3rd and I had to call them and remind them that they were supposed to call me. I was told they're still working on it and I'll probably have to wait another 48 hours for a response, not even the solution. This means 96 hours before they can even give me another two week shipping date! My new delivery date for the third delivery attempt is now September 22, 2026. Update:3rd delivery attempt on Sept.28 was the wrong item again! I contacted the email on the response to my review on Google and nobody responded back it's just to make them look like they care. What a joke! 3 failed delivery attempts and two full months with no dining table.

Photos
Arhaus - The son's arm from the couch metal!

The son's arm from the couch metal!

Arhaus - Different bolt pattern hence why they can't bolt the table to the base and three times the same delivery problem

Different bolt pattern hence why they can't bolt the table to the base and three times the same delivery problem

Arhaus - Couch falling apart

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Couch falling apart

Joybird

Joybird

3.7(10 reviews)
0.2 mi
Luxury
Walk-ins welcome

I've owned a few Joybird pieces (big fan of the brand as well as All Modern) over the years and the…read morequality is exceptional. Even though I'm set on furniture, I often get bored and find myself changing things up every couple of years. Visiting this showroom allows me to do so with simple changes such as swapping out accessories. The showroom is well laid out and visually appealing, especially to someone like myself with a degree and background in interior design. Details are so important to me. When they have sales, lookout! Some of the best deals you can get. You've gotta know when to shop. Not long ago I purchased a couple of round pleated pillows for the accent chairs in my living area. Love that I'm treated the same whether I'm buying a $4,000 sofa or a couple of hundred dollars in throw pillows. Lovely showroom and lovely sales team. High quality items.

I am really disappointed in my sofa warranty. I purchased the pet insurance and was told by my…read moresalesperson that they would send a new cushion or make it good as new if it was ruined. That is not the case at all. I just received my "settlement" offer of $500 to keep my sofa as is after spending almost $4,000 on my sofa. There is only damage on one cushion and they will not replace it. It's a leather sofa and no one I have contacted is able to clean it (and certainly not repair it for $500). I feel duped and will never buy another piece of furniture from Joybird.

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Joybird
Joybird
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RH Austin | The Gallery at Domain Northside - Views towards Expedia from rooftop terrace

RH Austin | The Gallery at Domain Northside

2.5(41 reviews)
0.1 mi
•$$$

When coming back from lunch we noticed RH Austin | The Gallery at the Domain Northside aka known as…read moreRestoration Hardware (RH). I am very familiar with this brand as it is very popular in Seattle, WA. I was very surprised to see a RH in Austin. We could not resist popping in for a short while. I am still in need of some bathroom items. Immediately, we noticed large chandeliers and furniture. I do not think these items were meant for a residential dwelling. It was nonetheless fascinating to peruse the store. Specifically, I was hoping to find bathroom accessories like cotton ball, Q-tip and toothbrush holders. Unfortunately, they did not have these items in store. We were greeted warmly and pointed to the part of the RH store we were most interested in seeing. Most of their bedding, sofas and drapes were in muted whites, beiges or off white. Off hand, I thought it would be the type of furniture and bedding Kim Kardashian would likely purchase. RH is not for the faint at heart with regard to price. Their pricing was a bit to rich for my blood. I do not remember RH being quite that expensive. They do have nice things.

1 star for a beautiful building and layout of furniture thats it. The rest.. don't waste your time…read moreor definitely NOT your money here. The vibes from most of the staff here... terrible. 0 stars for the snobbery and "we don't have time for you" attitude. The only person who seemed to want to earn my business in an honest and helpful way was the kind young gentleman greeter in the front. Like many other reviewers it just seems like the peeps here don't want to work or even look up and say Hi how are you. Basic retail sales 101. In college I worked part time at a high end furniture store. Customer service was #1 and constantly checked on. I was super excited to visit this flagship location and get some guidance in furnishing for some key statement pieces from here. That fell short real fast. We got "assigned" a gal who seemed very uninterested in helping us. She kept asking in a weird way if we were ready to buy and I was like I don't even know what you have nor sizes, costs. The vibes were very off putting like she had better places to go yet NO ONE else was in the store. The pieces we were looking at she gave no more info on what it is. What aesthetic we were going for. The salesmanship and sincerity was totally lacking. My hubs and I were pretty bummed about the experience here. We came home, visited our local store and immediately 3 people came up to greet us, ask if we had any q's. 1 salesperson drew up our space, told us options on how different table shapes would fit depending on 8-10 people sitting. Asked about the colors of our floors, chairs we were thinking of, rugs.. etc. We got more kindness and helpfulness out of the 15min at our local RH store than this place. We definitely WON'T be back here to waste our time or our hard earned money. Management needs to run a basic customer service session at this location.

Photos
RH Austin | The Gallery at Domain Northside - Numerous mobile AC units dot the second floor

Numerous mobile AC units dot the second floor

RH Austin | The Gallery at Domain Northside
RH Austin | The Gallery at Domain Northside

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Sur la Table

Sur la Table

3.7(61 reviews)
0.0 mi
•$$$

I love Sur la Table and always find a ton of accessories and appliances I want to purchase for my…read morehome. Our local one closed recently so, it was nice to come browse a familiar store while in town visiting a friend. I actually found some beautiful glass tableware that is made in Portugal and looks almost identical to some I nearly purchased in Lisbon last year but declined due to the expensive shipping fees/weight. Great to see an alternative here for a much cheaper price minus the fees.

We signed up our visiting grandson for their Coastal Italian Cooking Class. He is 14 and already an…read moreaccomplished cook so this was right in his wheel house. We did have a faux pas as we did not realize that a paid adult had to accompany him. Kudos to the staff for giving us a hall pass and allowing junior to attend the class with us standing off to the side. He had a blast preparing dishes with his three teammates, making fresh pasta for the linguine and clam sauce, and even a desert pizza. The class was well organized and the chef instructor and assistants made sure everyone's dish was prepared and cooked to perfection. I did get a chance to sample the pasta course and it was excellent. This is a great date/family night, or Corp outing experience. Do take some time to browse the store. Sur La Table has high end kitchenware and cooking tools. So, why not a 5-star review? Well half way through the class we were informed that only one of us could be in the class area. The message could have been communicated to us a tad for professionally and customer friendly. They did accommodate us earlier so I left and got to have a beer and watch the NBA finals game for a bit.

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Sur la Table
Sur la Table
Sur la Table

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Austin's Furniture Depot - O'Phannon sectional in Putty

Austin's Furniture Depot

4.4(190 reviews)
3.8 mi•Crestview, Allandale
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Variety of options and great prices in my opinion. Walked in and had purchased a dresser within 30…read moreminutes. They offered me a good deal which sealed the deal. I had a minor issue w one of the drawers (not their fault) and they were quick to assist me and resolve the issue. Great communication too! 10/10 recommend purchasing from here.

I discovered Austin's Furniture Depot after my visit to Upscale Cheapskate. This local furniture…read morestore has a Keep Austin Weird vibe. In fact, all their Austin signs and Keep Austin Weird signs were a draw to venture into the store. Austin's Furniture depot is located on Burnet Road and offers a unique mix of new furniture, statement pieces, and items from local artists. This is not your typical furniture store. Surprisingly, the Austin signs are quite affordable. I asked Shawn one of the store managers, what do folks do with all these signs. He responded by saying the put them in their homes and businesses. One of the eye-catching items in the addition to the signage, are the abstract and unusual artwork covered in shiny glass. I love abstract anything, therefore, I was very intrigued. They also had some individuals featured in the pictures with bold and colorful features. Shawn was friendly, knowledgeable, and very pleasant. He asked what I was looking for and took time to point out some potential selections. It was an overall very engaging and pleasant visit. Will definitely drop in again...

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Austin's Furniture Depot - Love this one too

Love this one too

Austin's Furniture Depot - Perfect for the man cave

Perfect for the man cave

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Sofa set

Design Within Reach - homedecor - Updated October 2026

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