Highly recommend Neu Appliances. After going to numerous stores selling appliances, we found that…read morethe staff at Neu were knowledgeable and able to answer all of our questions in a friendly manner, without any pressure to buy from them. They sell scratch and dent, and they will order new. We ordered new, and they were installed in less than 2 weeks. The delivery and install experience was great! Texts prior to arrival, arriving on time, and delivery pros who enjoyed their work! Lots of laughter and happy smiles while Lex, Jesse, and Trent worked

Great delivery experience! Fast & friendly! Great prices, too! Clean store. Friendly delivery…read morepeople.

Just walked in and told reception I wanted to look at induction cooktops. She pointed us to a back…read moreshowroom. No one checked on us or asked if we needed help, even when we walked back into the front showroom where 3 salespeople were talking. Most of the cooktops are not plugged in so you can't see what they look like. Disappointed.

We purchased a Bosch oven from Harway Appliances and are so satisfied with their service. Allison…read morein the showroom and Eddie the installer provided the individual attention required for this special job. Highly recommend.

Yesterday we returned a large number of items that were previously purchased at the Research Blvd…read morelocation. When we entered the store we were immediately told that their system was down so they couldn't take our items. They recommended we come back the next day. We asked if they could make a list and return them the next day, they said we could make a list ourselves. We were feeling very frustrated but then found Danielle De La Fuente. She helped us find all of the items we needed to replace what we returned, she was so patient and kind and with her help we purchased even more items previously not on our radar. She returned everything we brought and sent a follow-up email today. If you want excellent service, ask for Danielle.

We used Ferguson for all the appliances in our new home. Our sales person was great but the service…read moresince installation has been horrible!! They've been out to fix our Scotsman ice maker 4 times and then tried replacing it with a 2023 model that was leaking refrigerant! Our Lynx grill hasn't worked since we moved in 4 months ago. They continue to send people to repair it and it still isn't working!! I would NEVER use them again!!! We've been our home for 4 months and don't have an ice maker or a grill!

Blake Laugen has been absolutely wonderful to work with. My home remodel project lasted about a…read moreyear and I feel like I've been working with Blake for about that length of time. When it was time to make selections for kitchen appliances and a washer and dryer, Blake was extremely helpful. He kept my budget in mind and explained the pros and cons for the brands/models I was considering and I actually ended up purchasing a completely different model based on his recommendation. I LOVE all of the appliances that I purchased and I don't think I would have purchased them if Blake hadn't put them on my radar. Days before I planned to move into my house, my kitchen appliances were stolen which was a nightmare! I called Blake just to give him a heads up that I'll probably need to order another set of appliances because I needed them in order to move into my house. Before placing my replacement order, Blake expressed his apologies for what had happened to me and was quick to provide all of the necessary information for the police report. From what I remember, I didn't even ask him to do that. The replacement appliances arrived super fast as I stressed the importance of expediting the order because I wouldn't be able to move into my home until I had appliances. Both install processes were fast and easy - no issues. Not only is Blake extremely knowledgeable on the products he sells, he truly cares and is very honest which in my opinion, is hard to find in a salesperson. I've also asked Blake for appliance recommendations for family members who live out of state and he's provided his insight even though they can't order through him. I highly recommend working with Blake at Factory Builder Stores.

Call Jenna at FBS if you want help selecting the best appliances for your home. Service is 5 star…read more Installation was excellent. I ordered a microwave, oven, washer and dryer! I'm a very happy customer.

Called Artifix expecting to schedule a repair, but instead he took the time to walk me through…read morediagnostics over the phone for free. Based on what I described, he pointed me toward a likely control board issue and suggested ordering the part first -- and returning it if that wasn't the fix. No pressure, no upsell, just straight, practical advice. That alone saved me a service fee and a lot of guesswork. Hard to find that kind of honesty. I'll be calling him if I need service.

I registered for a quote at 8 am, spoke to him at 8:15am and he was in my house ready to go at…read more1100am.. unfortunately the issue with my fridge was not doing what it was doing earlier that morning, but he took a look anyways and came up with a couple of items to keep an eye out for. Why I would recommend this business and why I would definitely call this young man again, though not fixed, his honesty and integrity mean the world to me as I could tell meant to him as well, he did not try to sell me something I did not need nor try to take advantage of in any way. up front and honest.. many thanks!!

We needed to touch up a few walls, and I brought in a paint chip for the paint technicians to…read morematch. They were able to do so and quickly put a quart of paint together for me. I wandered the aisles and picked up a couple of plants while I was waiting. Great selection and the staff working in the paint department were helpful.

Second stop in search of pots...The Home Depot. Score! The Home Depot had an assortment of pots…read moreas low as $3.97 per pot. Excellent prices... I mainly meandered around the garden center. I saw no one readily available. Service in the main store is excellent. Perhaps today the Garden Center was not in high demand.w

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

I went to Ferguson as our plumber recommended them. I would have been better off going online or…read moreto Home Depot or done place r we lose. It is a very fancy showroom and the high prices support that but you are getting full service, right ? Well no....., I ordered a faucet as our kitchen sink is down to a trickle. They sold me the extra parts I needed. Great! Our plumber comes - we do not have all the parts needed. Missing the deck plate. I'm charged for the visit. I call Ferguson. Olivia tries to help. Chandler our salesperson does not call me back. Ferguson has no parts in stock. I learn the part has to be ordered. She's going to send me a link. Never got it. End of business day, it's Friday no resolution. I end up calling Moen. They will send me the part in TWO weeks! Monday, Chandler does call me and leaves me a message. Sounds like I have to start fresh. As for the display room. It's great for whole house remodel and getting ideas. For comparison shopping it really sucks!

I'm glad Felix and Joe had a good experience at this location. In the past, I've found the staff at…read morethe Ferguson South location to be very helpful. Unfortunately, that wasn't my experience at the North location on Metropolitan. I'm currently remodeling an outdoor shower and had questions about the drain and frost-proof hose bibs. When I arrived, I was the only customer in the store, but the salesman's attitude felt dismissive from the start. When I asked a question about the drain, he responded with, "First of all, what does the guy helping you with this project say?" I'm a woman, but I have experience working on construction and plumbing projects. While I always consult with a certified plumber for final approval, I also do the necessary legwork to ensure that plans and materials are ready in order to avoid delays. I couldn't tell whether the salesman was having a bad day, making assumptions based on my gender, or is simply unhelpful by nature. Either way, even if he didn't have all the answers, a respectful conversation, honest feedback, or a recommendation would have gone a long way.

This is our third time using Tony's services, and we're pleased as usual…read more I like to fix things myself if I can, but I was at a dead-end with our washer which wouldn't spin. Tony came out the very next day and diagnosed the problem, suggesting which part I could try to replace next, cautioning me that there was a good chance it wouldn't work and in that case I should think about buying a new washer rather than hiring him again because he didn't think it was worth it. I appreciated his honesty. But it turns out that the replacement part *did* fix the problem, so I'm extra happy. BTW, before calling Tony, ChatGPT told me to replace one part, and a different appliance tech told me to replace another, and I did replace both of those, but neither fixed the problem. Tony alone nailed it. His price for the service call / diagnostic was $100, certainly reasonable.

Once again I gave a call to Tony, this time as our 17 year old washing machine was trying to give…read moreup the ghost. On short notice he was here and put in the fix. Others say that it was old and buy a new one. As "they don't make them like this anymore" I didn't want something new that was going to die in 2 years plus those same ones that say just buy a new one don't offer to give you the money or trying to sell you one. Always try Tony first, has a diagnostic fee and fair prices. Well done!!

Sugarboo & Co is a cool, unique and eclectic store with everything imaginable. When I was walking…read moreby I saw that they were selling Dubai chocolates. When I inquired more specifically, I learned that those were not "the Dubai chocolates." I appreciate the sales associate's honesty. They have a plethora of wall hangings. It is quite impressive the sayings they have on some of their wall hangings. If you are looking for some unique hearts for Valentine's day, Sugarboo is your go to place. The staff is southern hospitality friendly. They welcome any questions and if you are looking for something specifically, they will let you know exactly where it is in the store. This store is very affordable. Importantly, it has unique items that you will not find in every store you frequent.

Sugarboo & Co is the cutest store in Austin, Texas! They sell clever and fun items to enhance your…read morehome's vibe. From pillows to placemats to notepads to candles to sweaters and shirts and comforters and pet items. Oh my! This store has so many fun products that are great gift giving ideas at reasonable prices. I visited from California on a work trip and super bummed I didn't bring a bigger suitcase because I would've bought so many gifts to give. I believe this store is female owned, and have store locations throughout the south. Their staff is sweet and accommodating, and every gift comes with a beautiful gift wrapping that's complementary. They have plenty of parking as they are part of a mall and there is tons of parking stalls. Can't wait to come back and visit this store on my next work trip. It will definitely be on my list of things to do when I visit Austin, Texas and in the mood for shopping.