Design Window solutions is a locally based, women-owned enterprise that provides custom services (design and materials selection to measurement and installation of window treatments) for residential and commercial buildings. I stumbled upon DWS when I moved into my condo, as they are a rewards partner and offered me a discount--an important consideration because I had no window treatments whatsoever at that time. Suzanne Pierce was my point of contact and did a phenomenal job ensuring that the window treatments were installed to my specifications and providing thorough communication throughout the process, even notifying me when one of the fabrics I selected was on backorder.
What really makes this company shine is the repair policy. I have had my shades for years, no complaints, when out of the blue last week the cord on one of the roll-up shades in my master bedroom snapped. When I contacted DWS, I was informed that Suzanne no longer works in the city, but is still with the company. The person that I spoke with to schedule the repair was courteous and able to slot me in right away (would've been even sooner, but I had some appointments that intervened). The repair was completed in under an hour, and I only had to pay for labor, as I was told my shades were still under warranty.
In addition to taking time to fix the cord, the repair technician managed to make the catch stop squeaking by using some dish soap on a paper towel (who knew?). Additionally, the catch on the smaller shade adjacent was sticking, and he took the time to adjust the ratchet tooth mechanism, even though he could have easily left this alone. It is evident that DWS takes pride in its craftsmanship and cares about the customer experience, even long after the installation is completed. The business practices are ethical and the pricing is transparent. I would highly recommend. read more