The worst customer service I've ever gotten!!!! Please do not ever go there!
Here's my story... I won a gift certificate for $500. I called to make an appointment since you can go shopping there by appointment only. I told them I have a gift certificate and they asked for the number, where did I get it from, who signed it etc... Then told me they have no record of it, so it is not legit. The lady said that she will talk to the owner and will call me back. Week goes by- nothing. I called the place I won it from and they said that it is legit and they will call them and make everything right. I get a call two days later telling me that yes, the certificate is good and I can go shopping.
I went today and was told that I cannot buy cloths in the store, I can only use it at the warehouse. Ok..... I go to there and there are cloths on racks.... I get approached by a girl and she tells me that everything is 50,60,75% off. Sweet,right? Not so fast.... The other girl comes up to me and says- "Wait, are you the one with the gift certificate?"
"Yes, I am. " ; " Oh, for you everything is the price on the tag." Me- " Why the price is different to me that everybody else?" Her- " Well, that's how the certificate works"
Serious!!!! Anyhow... Ok, lets see what they got. After two hours of looking around, no one came to try to help me, they asked me how much longer I'll be in the fitting room, didn't even asked me if they can help me. Finally the other girl came and asked me about my size and what I would like. Long story short, I end up with a pair of leggings for $160, a t-shirt for $100 buck and a sweater. The quality is horrible and way over priced for stuff that came in style 4 years ago.... Worst shopping experience ever! read more