Just to make sure our story is clear, in case this isn't resolved and paid for fully. How does the same issue keep occurring for well over a year now??? We've never resolved the underlying issue and this has been misdiagnosed by your shop numerous times and after getting me to spend thousands more on parts and labor weather that's through you or another shop there needs to be accountability somewhere when it's being diagnosed and looked at by your shop before anything happened. Your shop has its name on the strut mounts, shocks, springs wheels, tires, lower control arms & ball joints, bushings basically the entire suspension was to a T what you guys told me would resolve my issue and you validated all the work done prior while blaming other professionals, then look, same issue you blamed others for is STILL happening after you supposedly fixed it again and shit ride is still occurring, this is 1000% on desert rat at this point. I've never had a shittier ride experience on normal roads my entire life and has been the biggest nightmare. I'll keep submitting reviews and protesting this until resolution, I'm going to submit a notice to better business bureau as well as it seems I'm paying for professional services and they are screwing over their customers like me. Thought this is what people came to them for was to fix their ride and feel but instead worse off then where we started last year read more

Was traveling through town on a road trip when my jeep ran into some serious problems and i needed alot of major work expedited. Bill, Mike, and John at Desert Rat Off road were great. Bill got me scheduled immediately and Mike walked me through and took the time to show me what was wrong as well as some options. Long story short, they were able to get my jeep up and going again and i was able to continue my trip. I typically dont let other people work on my jeeps but ill definitely come back when im in town. Cant say enough good things about my experience at Desert Rat Offroad (the bell road location). read more

Desert Rat Off Road Centers - Tires Near Me - Phoenix, Arizona

I had my LC200 lifted at the Phoenix location. John was great throughout the entire process. One of the springs was not in stock at the time of my initial request, but he kept me in the loop until it came in. I'm very pleased with the results. read more

Desert Rat Off Road Centers - Tires Near Me - Phoenix, Arizona

Brought in my truck for a bunch of accessories bill, and the rest of the team they are on point professional, cordial and timely. Mike, the tech is amazing. He pay so much attention to detail. I could hardly find the wiring for my lights and all the other accessories that he installed. He takes the time to go over everything with you and explain how everything works. Would highly recommend these guys any day of the week. Five star review. read more

We recently bought a lifted Wrangler out in California and drove it back to Arizona. The Jeep obviously had some alignment problems, the handling was just awful. So, we took it to Desert Rat. The guys were very helpful, Bill is a real character :) They made a few adjustments to the suspension and for only an hours labor and a couple small parts the Jeep handles like a BMW. Well, as much as a lifted Jeep can anyway lol. Huge improvement in ride quality, thanks guys! Would not hesitate to recommend Desert Rat on Bell. read more

Desert Rat Off Road Centers - Tires Near Me - Phoenix, Arizona

! Stay away! I got a 6" fabtech lift on my 06H2 hummer, was told it would take two weeks, turned into 12 days, went to pick up, pulled hard to the left, made rattling noise underneath. Took back to the shop and told them and saw the new driveshaft was in my box of old stuff,asked why and they said it didn't fit and used my old one instead. That's what was making the noise., They fixed the driveshaft but then when I turn corners back tires rub. Ended up taking it to there mesa shop who fixed it. I still have the transmission guard uninstalled because they have to notch it to fit. They were polite but I would stay away if you are wanting a lift. read more

Desert Rat Off Road Centers - This is the part they didn't install. - Tires Near Me - Phoenix, Arizona

Desert Rat did a great job installing a lift kit and four brand new tires on my 2018 Ridgeline. No issues at all - balancing, alignment, and the lift kit install was perfect. Fast, Reasonable, and Good Quality work!! read more

Desert Rat Off Road Centers - Tires Near Me - Phoenix, Arizona

Had such a great experience here. John really helped dial in the level kit on my 4Runner. He went above and beyond to make it just right. He didn't have to do all that he did and I really appreciated it. Austin (maybe Alex, I can't remember) helped him. So helpful, I never leave reviews but honestly they were more than great. I will be back. read more

4.5" longarm lift kit install...They do not know how to keep an appointment. They called the day before I was supposed to drop it off to tell me they can't handle the workload, so then they rescheduled me to another date and location and also changed their initial quote to way too many hours. Well they just did it to me again on the reschedule. So, I fired them before they could spew anymore lame excuses as to why they can not keep a schedule that they made. I will take my business to a competitor, along with the tire purchase I was going to make. read more

I had some prior work done on my Jeep at this location and had reasonable results. Unfortunately my recent experience was terrible, dropped Jeep to have lift kit and wheels put on. They called me before original appointment and had to move me out a few weeks. I bring the Jeep in on a Monday evening Jeep is supposed to be completed on Wednesday evening. No call, so I call on Thursday they are still working on it. Then I call Friday morning, they tell me it is out for a test drive. I call back Friday afternoon they are not done and will call me back. They call me back and have to bring it somewhere else to have alignment done on Saturday. They tell me it will be done Saturday morning. Once again no call Saturday morning, I call in at 12 still trying to get alignment done. I am still waiting to see when I will get the Jeep back. The most frustrating part of this is the lack of communication and the attitude of a number of the people I spoke with (Troy in particular). If you are not qualified to do lift kits then do not provide the services!!! I have been as flexible as possible and gave this shop over 10K in business. I will take my business elsewhere, hopefully I get the Jeep back and the work they did do was done competently. read more

Absolutely love these guys! They were very pro and never tried to sell me things I did not need. I told them I was new and they only steered me in the right direction. I checked out all competitors, and they were the best. Everyone else did not take the time to educate me like these guys did. After it was all said and done, I had told my friend where I went and even he said "love those guys, good choice", so, I have to recommend this place first. I will use them again and will always recommend To my friends. read more

Great place and knowledge people!! We are so happy with the lift, tires and wheels on our 4Runner that we got done through them we will definitely come back. Thank you guys!! read more

Desert Rat Off Road Centers - Tires Near Me - Phoenix, Arizona

So the night before, My Airlift Load lifter 5000 found a way to get damaged, nothing to do with Airlift .. Had to tow my truck back to my shop. Called Airlift, The manufacturer, spoke to Mike, He is Awesome.. Appreciated the value of a man in business with a truck down. Mike provided me with a contact to a few Arizona Dealers. I called Bill, With Desert Rat, Bell Rd. He was a Pro, from the start to finish.. A part was warrantied out, Delivered to Desert Rat in less then 3 hours of my phone call. Normally we would be down for a few days... Bill went out of his way to get the Airlift in his shop, I could not be more happy.. Promised to call and follow up, he did just that! **** Seriously, Over the Top Service ***... This is the way Business should be done. read more

Bill at Desert Rat off road on Bell road is absolutely the best! He was able to get me some rear icon 2.5 shocks overnight for my 4Runner! If this isn't awesome customer service I don't know what it is! Amazing that this kind of customer service still exists in todays world. Thanks again Bill! Appreciate you! read more

These guys are awesome. Had my Barricade roof rack installed there. I go there for all of my jeep modifications read more

Desert Rat Off Road Centers - Thanks guys for the installation of my Barricade roof rack. - Tires Near Me - Phoenix, Arizona

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6 stars if I could help it ! I cannot say enough good things about the staff at this location, the owner or anyone involved with this place. They went above and beyond, to address my concerns and even contacted the manufacturer of the product they installed to get everything fixed and done right. In short, they do whats right for the customer and go out of their way to get it done and if it is something they do not know or do they are open and up front about it. The owner has to be by far the nicest man I have had to speak to. Not only did he go out of his way to call and address my concerns but he was genuine and sincere in the way he spoke and addressed my concerns. I really cannot say anything more than I am a fan. If I ever have a auto concern anytime now I would most definitely go to them first. Also way better prices than some others in town on top of it all. I would go back here in a heart beat and they are on my highly recommended list. A+ service all the way through and through. read more

Needed new front shocks for my 06 Silverado. Called Bill a couple weeks back and based on our conversation, recommended the Rancho 9000 adjustable shocks. I rolled in and told him I was ready to buy them. Although Rancho increased the price like 15% over what he quoted me on the phone, he honored the price he gave me on the phone. That is straight up good business! When I asked him about their return policy, he said if the shocks look new and you bring them back in the original box, they will refund your purchase if they do not fit properly. read more

I needed a special security key to get my rhino rack off my car and not only did they help me they - they sent me home with a spare.. you don't see service like anymore.. the guy was like no problem ... anywhere else's they would have charged me a fortune ... super cool guys working here .. I highly recommend ... read more

Had my front end of my Chevy 2500HD in a different shop and they replaced everything. After it was finished I kept having alignment issues with it and they could never get it fixed. I talked to Austin here at the bell road store and he had Eric the tech look at it. The last shop had the alignment way off to the point where it wore my tires uneven plus they left my lower control arms loose. He figured out quickly that the last shop did a terrible job. He was able to fix the alignment and and get my truck driving better then its ever been. It you need anything truck related I would go talk to Austin at the bell road store and have Eric do all the work. read more

Just finished installing fenders and bumpers here. While it took longer than expected and my Jeep decided to have a battery problem, I was very taken care of. Bill and Jeremy even took my car to O'Reillys to get the battery replaced after hours. They worked until they figured out the problem! They new I have important clients coming into town and needed my car. Thank you so much. I look forward to our next adventure! read more

Desert Rat Off Road Centers - Just got my new fenders and bumpers. Looking good! Thanks to Jeremy and Bill for always taking care of my Jeep! She's looking good! - Tires Near Me - Phoenix, Arizona

I've had two encounters with the store on 22nd in Tucson and was not happy either time. The first time was on a 2012 Rubicon looking for a lift kit for more serious off roading. After explaining my wishes for a suspension that was geared more for off road than on they would not stop pushing a wimpy AEV kit. TCR II got my business on that occasion. More recently I inquired about a winch for my JL Rubicon. I was quoted prices that were higher than on their own web site and well above every other seller plus their installation fees were exorbitant. Did it myself and saved over $600. I very much prefer supporting local businesses but I just can't recommend these guys. read more

While searching for a NEW place to tend to my JK I found Desert Rat on E. Bell Rd. I called and immediately was greeted by Jeremy Steele. Customer service and attention to what I was looking for was top notch. I great relief. He had the parts / materials I needed in stock and I headed over. Jeremy helped me stock my jeep with what I needed to drive to Telluride, CO and see how high i could get it. Sitting on the top of Tomboy Mine, I said Thanks Jeremy! The crew's knowledge and expertise was exactly what I was looking for. Oh, and the "oh s@#$" handles they sold me came in handy! Thank you. See you soon. read more

Recently had my wife's Jeep Wrangler JK lifted by Desert Rat. We were helped by Brian who was extremely friendly, and didn't treat us like the naïve Jeep owners that we are. Same day installation and offered a much better price (by nearly half) compared to another major shop in town. The alignment, balance, and rotations were also included with the purchase. Extremely painless and professional process. We would highly recommend Desert Rat and we will continue to use them for future off-road needs. read more

I am new too jeeps; Great place, with fair prices!!!! Always friendly service with quality work. Thank you guys so much taken care of me and my jeep. Look forward doing business in the future. Went back for a upgrade team there took care of me and my jeep. Thx for the continued outstanding service read more

The Boys at Desert Rat are awesome. I hate car stuff and am always afraid of being taken because I am a women. When I went is they asked what the problem was and took care of me without trying to tell me I needed more than just the shocks. I felt comfortable with them. I will send everyone I know. Thanks guys!!! read more

The dealership quoted me $3800 to fix my 2013 F150 The guys at Desert Rat took a look at it and found the right problem and it was only $500 to fix and ready the same day read more

This is the only place that carries sway bar links for my 95 Tahoe. They hooked me up and got me back on the road. Staff is friendly and helpful. Very pleased with the service and will be back again! read more

Awesome job those guys did on my soft top for my Jeep Wrangler. Professional and knowledgeable. Tim, the owner is a great guy. Thanks for everything!!! read more

Stay away from Desert Rat!!! Highly disappointed!!! I recently attended the Overland Expo west and Desert Rat had a booth there. I drove 1,200 miles round trip to specifically buy an ARB Classic Series 2 freezer 50qt. I told the guy that I wanted the Classic Series freezer 2 50qt and a transit bag, and that I would pay in cash, and asked for a discount because I was paying in cash. He said he could give me a free transit bag. I couldn't take my merchandise up to the register, because it wasn't available to me to do so, so I didn't know what I was paying for, other than what I thought was to be the ARB Classic Series 2 freezer 50qt. And I thought I was receiving a transit bag for free, because I had made a deal with the guy - because I was paying in cash. After driving 600 miles back home, I discovered that they had sold me the wrong one that I had specifically told them I wanted. They sold me the Classic Series 1 and gave me a free transit bag. They had a show special, that if you bought a Classic series 1, they would throw in a transit bag free just for buying the older version. I didn't want the older version, I wanted the newer version, and specifically told them what I wanted. I didn't get what I wanted, nor did I get a free deal like we had discussed. After contacting Desert Rat, they are trying to tell me that I need to pay for shipping, to return my freezer that they made a mistake on selling me. I would really like the Classic Series 2 50qt and Classic Series 2 transit bag, but they are also trying to tell me that I need to pay extra in order to exchange the older version for the newer version. That shouldn't be on me, that should be on them for making the mistake. I am highly disappointed with Desert Rat, and will no longer be a customer of theirs. I would also advise you, as a customer, who is reading this, to think twice before doing business with these guys as they may try and sell you something you don't want, or secretly charge you extra. read more

Don't take your vehicle here! I took my 2016 JK in to get a new grill, lift, tires and wheels. The customer service was horrible trying to book the appointment, the parts didn't come in when they said they would and they didn't let me know- even though I called the night before to make sure everything was good since someone from work was coming to pick me up. They DAMAGED the paint on my Jeep when installing the grill (which they never completed the install on) and I had to take it to the dealer's collision center for 3 days to fix the damaged paint. I also had to take it somewhere else afterwards to get the tires balanced properly, only to find out the tires they sold me were out of round. Then, when looking into the warranty for the tires, I noticed on page 2 of the receipt they entered my Jeep had 21,000 miles when it actually should have been over 45,000 so the pro-rate on the warranty was basically nothing. This was nothing short of Fraud! read more

Sales guy Matt was nice. Got a phone call telling me it would be a thousand dollars more because of some rusted parts. At first I said put it back the way it was, but he said he couldn't because a couple of the parts needed to be replaced either way (a real pro would've looked at the truck thoroughly before giving me a bid). I reluctantly said go ahead. Something didn't feel right so stopped by the shop in person the next day. The truck was complete sitting in a corner. Told me they used some special line to free the rusted parts. When I picked up the truck, it was approx $300 more than the estimate. But the worst part is when I drove the truck the front tires rub against the fender and they removed the mud flaps without consulting me. Ironic since they assured me I could do a larger tire but I went smaller to be safe. I would never go back. The fact they never communicated to me at pick up tells me that they would do anything for a buck. read more