It has taken me months to finally decide that leaving a review is the right thing to do. His work is not safe, or neat and he does not finish, in my experience. I'll provide some examples From the beginning I told him I wanted an overbuilt jeep that was safe and quiet, because I was usually out either alone or with my father. I am in my early 50's and my father in his 70's and we needed to be sure we could get back safely.
1. Jason installed Yukon axle shafts in the rear axle. When they put in the new wheel studs they only protruded 5/8 of an inch. After the wheel was installed that left only about 2-3 threads for the lug nut to grab hold of. They over tightened the lugs because I believe they knew there were not enough threads to properly secure the wheel (see Photo)
2. UNFORGIVEABLE - I paid A LOT of money to put a Rock Krawler lift on my Jeep at Jason's recommendation. The bar that goes from the top of front diff to the Rock Krawler belly pan has a large bolt holding it on. When they put that bolt in it pressed against the brake line along the frame causing it to wear. THE BRAKE LINE!!!! Meaning, I could have lost brakes coming down one of our Arizona mountains. I caught it in time (see Photo)
3. I had Jason put in a heavy-duty steering kit. And then later the Rock Krawler lift. Jason did not install the drop pitman arm or the front drag link from the new kit. He did not give me the new parts.
4. We had agreed on a price for the lift kit including exhaust. He asked me if I wanted it loud or quiet. I again told him quiet. When I went to pick it up he said the muffler shop increased their price $100 and asked for another $100. I paid it. I started it up and it was very loud. Jason said take it back to his muffler guy and the owner of the muffler shop said there was nothing he could do and he told me that Jason had even complained to him about Jason's personal jeep with the same lift being too loud. That means HE KNEW it was going to be loud.
5. Jason offered to install a new muffler to try to quiet down the exhaust. He did but what he welded on was a USED/Rusty glass pack muffler and he kept the brand new one I had just paid for and it was no quieter.
6. He put RCV axle shafts in the front of my jeep. When I got it back the seals were leaking Jason said it would fix it for another $200.
7. When he put the lift on he had to replace the brake lines to the extended brake lines. The front drivers side leaks since new.... See Photo.
8. He left the emergency brake cable brackets unsecure.
9. The Rock Krawler joints were defective from the factory. Keep in mind, my lift was brand new. Jason said, yep, they are part of a recall, call this guy and they will send you some more. I called and they sent them. Jason never offered to replace them even for a fee. Rock Krawler would not pay for the replacement so I spent the weekend doing it myself.
10. I almost forgot this one - After Jason installed the 1-Ton steering in my jeep, I paid him and left the shop. I went down the road and got on the 101 and I could not get my jeep to drive in a straight line. I called him after I pulled over and was told that this was normal it would just take some time for everything to seat. I said no, this is worse than that so he said bring it back. I took it back and they tried to convince me it was ok. Finally, he had one of his employees drive it and when he came back, he looked past me straight at Jason and shook his head "no." I knew something was wrong. They took it back and said that one of the new tie rods had broken and they had never seen that before. It was bad from the moment I took it, did they not test it? He did order a new part and fixed it at no extra cost. He told me to drive it home and come back when they had the part. I asked whether or not it was safe and he said it was do I drove it home.
11. This is minor but they never removed the bracket from the front of my axle when putting on the lift kit. They just abandoned it.
The safety issues with my Jeep are unforgivable. I spent a lot of money at his shop and now I am spending a lot of money to fix his work. This time I am doing it myself so I KNOW it is right. I am slow and not a professional but I care a great deal about the safety and quality of the work so I am slowly getting it all fixed.
I have to recommend absolutely, without a doubt, do yourself a favor and stay away from this shop!!! Whatever you do, STAY AWAY from the Rock Krawler suspension. read more