So this morning my hubby took my 2012 RAV4 for an oil change because my engine light went on & we…read moreknew we were due & we also asked the shop that did it to give us a quote to fix my back bumper that was damaged (my fault! ). So I was going home from an event when I noticed my engine light was still on so I stopped at the Autozone at Cave Creek & Bell Rd to get an analysis. When I got out of my car I also noticed that my back bumper was separated a little from the fender, it wasn't like that before that shop worked on it. The young man that did the analysis was Sean, he was very nice & knowledgeable. He showed me that nothing was coming up on the report. I mentioned to him that the shop my husband took my car to was new to us, and wondered if they did a complete job. He immediately offered to check out the oil & filter to make sure it was done right, so we went back outside & he did just that! I mentioned that I even noticed my bumper was separated & I was concerned of taking it thru the car wash for fear it would fall off, SO he looked at that too & low & behold he gave it a few whacks & popped it back in!! I KNOW this is long BUT Sean went above & beyond just doing the analysis!! WOW!! Thank you Sean!! This is why anytime I need something for my car, this is where I will shop!! When I meet young men like this (I'm retired age) I tell myself, his parent(s) did a great job raising him!! Great customer service skills for sure!! I took a pic of my back bumper that he popped back in!! If I could give a 10 star rating I would!!

Went looking for a special sized sunshade for my car and found the nicest employees so willing to…read morehelp me. They even opened several to see if they would fit. So patient! This location is my go-to, as the staff are always very knowledgeable and even when they don't have what I need, they have good recommendations for where to find it.

I stopped by at O'Reilly on Cave Creek late at night on a Sunday (so glad they close at 9pm on…read moreSundays, and 10pm the rest of the week) after a long day at work. I was hoping to buy some parts to install myself (yaay YouTube) and save some $$. Jeremy assisted me at the counter and, to my surprise, he took care of the installation as well. He was very friendly and professional, and we had a nice chat while he worked on my vehicle. He even gave me some advice in case I needed to do that type of work on my own in the future. I have never gotten such nice surprises from Bezos, LOL. I stopped here to give my business to this place because recently they helped me with a diagnosis and I ended up having to buy the part elsewhere because I had to leave in a rush. I make an effort to support local and brick/mortar businesses, and this location will be in my list. I already have a few other items that I need taken care of for my vehicle and I will be back soon.

I WAS a routine customer here at o'reillys but no longer. Their batteries are trash and they…read morecouldn't locate my "warranty" on file. Instead of blowing up, I took my business to Costco. My battery was $75 cheaper, an interstate battery (great brand), and they offer a 36 month warranty. See you never O'reilly's, horrible service and even worse products.

Chris was awesome! He went above and beyond and made changing a Camaro battery look easy…read more Thank you so much for all your help! I will definitely be back :))

I went to another AutoZone and purchased headlights for my vehicle. The guy put in the right one…read moreand basically told me he didn't want to put in the other one. I called around to this AutoZone instead and explain the situation and they said they would take a look. They were able to put my headlight in even though I purchased it from the other AutoZone. Thank you so much for your help Ryder!!

When we picked up our truck the rims and tires were the wrong ones. Kyle immediately apologized and…read moredidn't even question us. He knocked some money off of it and got it switched out in record time! Fantastic attention to detail and my truck looks BAD ASS! Both John and Kyle are amazing! Excellent customer service. Won't take our business anywhere else now despite the long drive. Top Notch!!!

Just wanted to know the outstanding service from the Lyft shop. I had to buy a pair of springs…read moreafter another vendor installed a delete air shock kit. The springs in the kit were way too soft so I had the lift shop install a separate pair of springs that they recommended. I only had to wait a few minutes after the appointment and was very happy with their service. Thank you so much.

The folks at DVAB are top-notch. From Keyia being very knowledgable and courteous to Jeff just…read morebeing an honest and up-front guy. They also were great at communicating at every step of our issue. Highly recommend them for any of your auto body needs.

GREAT EXPERIENCE! Jeff, Keyia and the crew did beautiful work on my Camaro. I can't express how…read moremuch I appreciate all their hard work! I had a unique situation where I was dealing with 2 insurance companies and 2 separate claims; it got confusing at times but they were always so helpful in making sure everything went as planned. Highly recommend!

I barely made it there due to my battery being dead but I pulled up, parked and walked inside. I…read morealways buy my auto batteries at Napa because of the warranty and the pro-rate if the battery dies too soon. I just moved to this neighborhood so this was a new Napa for me. I was pleasantly surprised when I got helped as soon as I walked in the door. The older gentleman who did not work the counter, greeted me anyways and made me feel welcome. He offered to go outside and check it out for me. We were able to look at it and see the sticker was from 2015. He went inside and told the customer service guys what I needed and came back to tell me someone would be right with me. A few minutes later, the assistant manager, David, came over to help. He saw it was older and assured me I was in good shape because I was going to get a pro-rate on a brand new battery. David went out in the crazy heat and removed my old battery and installed my new one for me. What amazing service! And great pricing too because I walked out the door with a brand new battery and new warranty for $50. I will definitely be back! They have earned my business and David and the other gentleman have earned my respect and deep appreciation.

Walked in, got a hello from a guy who walked away to the back…read more 2 people working the counter, they just stood there... No acknowledgement from either for about 3 minutes. The one woman walked away, not a word, the guy, without looking at me said just a minute... Manuel (guy from the back) came back offered to help. We searched for the bolts i needed, he explained they are moving away from carrying individual , but he found what I needed. Really helpful & I hope they work.

Justin went above and beyond to help me. He helped me find everything I needed, tested my battery…read moreand alternator, and took the time to help diagnose the actual issue with my car instead of just selling me parts. His knowledge, honesty, and great customer service ended up saving me money and exceeded my expectations. AutoZone is lucky to have employees like Justin. Thanks again! Justin went above and beyond to help me. He helped me find everything I needed, tested my battery and alternator, and took the time to help diagnose the actual issue with my car instead of just selling me parts. His knowledge, honesty, and great customer service ended up saving me money and exceeded my expectations. AutoZone is lucky to have employees like Justin. Thanks again!

For years, this AutoZone was my go-to for parts and supplies--both personal vehicles and my small…read morebusiness fleet. I spent roughly $1,100-$1,900 monthly at this location. In my last visit, I purchased roughly $600 in light bulbs. Three packages arrived tampered with--the bulbs had been swapped before being restocked. I returned those three packages to exchange them for the correct items, totaling roughly $25 in returns. Apparently this raised a red flag with the new Store Manager, Brandon, who accused me of being the person who swapped the bulbs. This is completely false. Instead of investigating or addressing this directly with me, Brandon banned me from the store--and I didn't even find out from him. I learned about the ban from two part-time employees. The District Manager has yet to follow up or explain what triggered the accusation or decision. Years of loyalty and thousands in business mean nothing when management doesn't communicate professionally or investigate before punishing a customer. I will not be returning.

This place is a lifesaver since im not allowed to work on vehicles at my condo complex. And add a…read morecar lift on top of all that, and an owner who cares about providing a valuable service and who could say no. Thank you!!

From the owner: Specializing in used Toyota 4Runner parts for years 2003-2009, also known as the 4th generation. We…read morehave been selling OEM used parts and frames since September 2022 out of a home garage. In May of 2024 we took our business from our home garage to the next level and now not only provide used parts but also offer vehicle lift rental, tool rental and frame swap services. More services coming soon!

Great service! I had a dead battery so when I finally got a jump they happened to the closest…read morestore. Answered all my questions, helped me test my battery, replaced my battery, and we're very polite when doing it. They stopped to help people with general questions and also to open containers and other things as they were put in the heat changing my battery. Awesome crew on staff. Thank you for all your help. I will come again and recommend you to my co-workers when help is needed.