I have been with Darrell's personally since 2010. I have 2 units at separate locations & this last…read moresummer came across a small issue & needed a manager. The manager of the specific location brought in another manager to basically handle the situation and do his job for him. The other manager he brought in was by the name Clark. You guys I could not rave more about this Darrell's employee Clark. He came through, calmed my storm & went above and beyond to make me feel better & to solve the small issue at hand. I honestly don't know if the REAL DARRELL is still alive but as a business owner myself, I think employees like Clark are such a special treasure. I would want Darrell's to know just how lucky they are too have Clark on their team and how much he truly does to represent the company and his fellow co workers in a positive light. He takes his position and goes above and beyond to fulfill expectations, all while having a smile on his face. I will forever be a loyal customer to Darrell's just because of Clark. Thank you for showing me that customers do matter and that my personal possessions are safe and protected on any Darrell's property!!

The facility was clean and the process was fast. The staff here are very strict which is good, it…read morehelps with the upkeep of the facility. The staff was very friendly as well. Make sure you bring your own lock, unless you don't mind buying the ones they have there. Overall quick process to rent and terminate rental contract.

I reserved a unit online in 15 minutes. In less than 2 hours on a Sunday I was unloading my truck…read moreand putting items in a 5'x10' storage unit. Paid for 3 months at 50% discount. Best deal in town by far.

The couple running the facility are extremely rude I was going to get a unit here for myself but…read moreafter seeing how my girlfriend is treated by this women( I say women because she is in no way a lady) I would rather keep the stuff stacked in my garage then have to deal with her total lack of customer service or appreciation , my girlfriend is also going to move her storage to anathor facility ( probably not a Darrel's ) because of this women's poor attitude if she is so unhappy she should find a new job although with her attitude and lack of people skills there is probably not many places she could go that would put up with her

The sales process was efficient and smooth and they did accommodate my schedule. The issues…read morerevolved around yhe crews. The supervisor was not receptive to following my requests and in a few occurrences, a little insulting. This happened on the pack and load side as well as the delivery. The big issue came later when I found a valuable item was missing and it had to be done on the packing side. The supervisor told me not much they can do as thier crew come and go as often as just a week. The owner did reach out and met with me personally which I give him credit for but the violation of rummaging though my alresdy packed items was disconcerting.

Definitely personable, friendly and accommodating. They really do a great job. They will also steal…read morewhatever they can. So, watch them as much as you can.

This place at first site may be concerning, but fear not. The staff are very helpful and truly are…read moreprofessional. They are on site 24/7 which is in my opinion a deterrent from any possible break in to your storage unit. The facility is clean and well maintained and the managers Robin, Joseph and maintenance man Michael go out of there way to assure your belongings are always secure. The monthly fees are extremely reasonable and well worth it. I highly recommend the facility and have referred several of my friends.

Kelly and the others are always so friendly and helpful. Today, for example, I requested use of the…read morebathroom and the hauling cart, in that order... ...when I emerged from the restroom, the cart was in front of the door, ready for me to use.

My move out experience was completely unacceptable. Emma was completely rude and did not return my…read morepayment I prepaid. I was locked out of my unit due to their upgrade to their lock system. When she called me back to argue why being locked out of my storage was my fault and then aggressively argued with me then hung up. Prior to my move out, a week ago to be specific, i emailed staff and asked them to please let me know when they were changing the lock so that I could come down and get the new key but they failed to do so. The reason I chose this location was the flexibility in hours, i understand my rights as i am part of a legal firm that practices in contracts! Keeping a prepaid payment for 2 days due to you changing the locks to upgrade your system is an illegal lock out, especially when i request to be let known which specific date you changed my locks. The other staff there are amazing, Emma is very unprofessional and disrespectful ans has no customer service skills, she couldnt even carry a conversation with me in the office! She acted as if i was burdening her even for a receipt!​

After just about calling every storage facility in the Central Valley I was at my breaking point…read moreand about to give up. This was the only facility to follow up with me to check if I still needed storage.

Reasonable price and clean facilities. Great customer service…read more Affordable prices .I recommend this place

Everything! please read my email... the stress of moving or just storing extra personal items can…read morebe very hard on anyone. After looking around this is the best Storage facility in Fresno. Please read my email.

I felt tickle, that they welcomed me back with open arms. They were helpful, by taking the time to…read moredeal with my shenanigans.

My husband and I recently purchased a camper/trailer and we were in desperate need to find…read moresomeplace to store it. Darrel's came to the rescue! They offered us a covered spot for a very reasonable price! I love the fact that someone lives onsite, AND they have great surveillance. The person that helped to get us set up was so friendly and welcoming that I felt like we had made the right choice for our storage needs. We have already extended our lease time and have no intentions of going elsewhere!

Horrible customer service, called repeatedly on a Friday within business hours with no answer. Then…read morefinally got on the phone with a lady that was very unprofessional trying to talk to me and a worker in the back that was speaking ill of a renter. I came down to look at the unit to rent and a lady with a gold mercedes cut me off on the mad road smoking her cigarette then flicked it out the window. Guess she didn't know that's illegal in California plus you're littering. Well come to find out she works there, she was going to the same place I was. I turned right back around at the gate, I wouldn't trust my belongings with them nor care for the woman who runs it.

Summer is professional and informative. It is by far the best storage space I've rented. Secure,…read moreaffordable, and hours are perfect.

Nice and clean facility. The people in the office are nice and always very helpful. Just a nice…read morewell run place to store your items.

Me and my husband had to move across the country immediately for his new job. We had a one month…read moreold baby and I was struggling to figure out everything. I was so stressed--but Christian and his employees are the only thing that went perfectly smooth. He was so kind and communicated well. They walked/talked us through everything we needed to do. We got a hitch attachment and a large box trailer. We drove across the country non-stop in 3 days. No issues with the rental and no issues with the hitch installation. THEY SAVED OUR MOVING EXPERIENCE. Thank you guys so so so much! Greetings from Philly!!!

Just had two propane tanks filled. Young fellow named Joseph helped me. He was very helpful quick…read moreand proficient. Even though they were busy, he got to me within two minutes. He also moved several vehicles so that I was able to exit back onto Kings Canyon without having to back out good job Joseph!