5 stars for the providers. 0 for the reception staff.
I'm treated by Dr. Greenberg & Yuli Wang PA-C who are great, no complaints.
Reception staff is rude and unhelpful on multiple occasions. I've thought of writing a review re: reception before, but held back since my name is tied to Yelp and feared they'd give even less support after they see it, but after my experience today I don't really care anymore. Happy to see the providers again but the reception staff I'll keep my interactions with them to the minimum.
Look at Google Reviews in addition to Yelp - Google details more displeasure from reception experiences.
1) I paid my copay in person and the woman forgot to return my card. Sure, I should've checked when she handed me the receipt but didn't think someone would hang onto my card when she's handing a receipt over? Got a call later and had to come back during my work day to get my card before the office closed.
2) While waiting in the lobby, a patient came in late for their appt and wasn't able to be seen. Fair, there are policies in place. But after the patient left, the front desk girls were talking sh*t about the patient in front of not just me but other patients in the lobby. Gross.
3) Apart of my treatment requires accurate logs of my birth control each month before I can get my Rx. Two months in a row, they logged my BC incorrectly and it delayed me from receiving my script. When I called to get it corrected on their end, they were arguing with me that the IUD and Nexplanon are the same thing and I should be able to bypass it - wrong, the website literally would not let me move forward. One BC goes into your arm and the other goes elsewhere. I had to correct them twice over this and it concerned me that the MA I spoke with didn't know the difference when they're supposedly giving care for patients.
3.5) During that call above ^ I was placed on hold for 20 minutes. Hung up on. Called back, placed back on hold, just to speak to another person who answered as if I was a new call. Had to explain why I was calling again, then placed back on hold until finally I spoke to someone after waiting another 10 minutes.
4) Had a telehealth appt. They called me to collect my copay an hr prior to my appt. Didn't answer as I'm working. I called back at 11:30 (time of my appt) to pay the copay when the automated message said to call back during business hours, even though it states "closed for lunch from 12-1:30pm." I called again at 1:35pm cause I never got a call from the provider. Come to learn they marked me as "No call No Show" since I didn't pay my copay, Dr was gone for the day, couldn't be seen. Weird, cause I called at my appointment time to pay and was waiting for the appointment. I've never informed of the policy that I need to pay a copay prior to the appt or risk losing the appointment, since they still call you after the teleappt happens. Weird again, as if you go for an in-person appointment - you pay your copay AFTER you're seen.
Why are you shutting your phones and taking your lunches 15minutes early when you have patients waiting to be seen? Why not another courtesy call before marking someone as NCNS? Maybe let's inform patients to pay their copay for telehealth appointments before the actual appointment or else they won't be seen? read more