Q 2:19 I had an old bridge that needed replaced. Dr L Berger attempted to replace bridge 3 different times. He is very arrogant, rushed and talks down to me as if I don't know my own mouth. I'm 75 years old! I now have constant TMJ pain on the right side, my bite is so off it's hard to eat I'm either biting on my top lip or sides of cheeks. It hurts to chew on right side without pain however left side doesn't line up and pain is worse. To add to this I specifically ask him to make sure the bridge was same as prior bridge in size and length of teeth however I cannot smile anymore as bridge teeth are quite small lets my top lip hang with no curvature and tucks under teeth making look toothless. I had a great smile till this. I paid a lot of money up front cash just so this man can take away my smile! read more

The staff was friendly and worked with the twins(Kayden and Kaylee) !! The doctor worked with us with the financial part of the procedure! He was thorough with communicating with the orthodontist and put my questions at ease ! Especially because my twins had a very complicated situation and was turned down by a few other oral surgeons!!!The staff were also very friendly and I would definitely recommend them ! read more

Dental Specialty Associates - Oral Surgeons Near Me - Gilbert, Arizona

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Misinformation with my son.(18yrs old) He needed his 4 wisdom tooth pulled and they tried to make him change to the other extraction which would have been more money out of pocket. We set the appointment just for the 4 wisdom tooth to be pulled which is less money out of pocket. This is part of the reason WHY we left in the first place for our annually cleaning. They don't submit your cleanings to the insurance company. Pay attention! All lies and want clients to pay more out of pocket even when you have insurance. read more

Fantastic cleaning and Sally was a very personable hygienist! A+ experience! I highly recommend DSA!

I scheduled an appt. With DENTAL SPECIALTY GILBERT oral surgeon.. to have an abscessed tooth removed. Or at least I have them look at it and schedule an appt to have it removed. I arrived at the scheduled time. After paying $30 one way for a Lyft ride. And they stated that I have not scheduled an appointment. Though I have proof that I did because it emailed me the paperwork I needed to fill out before I went to my appointment. With paperwork in hand I showed them that yes I did schedule. The manager of this establishment the dental specialists Gilbert stated that I was incorrect called me a liar and told me I had to reschedule again. Now I'm out $60 to get there and to come home and they want me to turn around and reschedule. How do you know when you schedule with him if they even put it down on their books. Completely they did not mind I'm in pain now still in pain and when I called to reschedule she just hung up this would be the manager that they have at this establishment the oral surgery. Don't waste your time or gas by scheduling with these people. I'm in severe pain still and now I need to find somebody else who actually doesn't call me a liar when they schedule my appointment. Again I had proof that I scheduled the appointment for that day I brought it with me the paperwork you're supposed to fill out before your first appointment. The manager called me a liar I showed her the paperwork she didn't care I had to pay another $30 to come home was still the same abscess too. This has to do with my health this is a very serious problem but this business does not care. I thought that oral surgeons were doctors I thought they took an oath do no harm. They need to inform the manager of the schedules for you.. read more

My MiL needed a denture check. It has been a LOOOONG time. She was recommended to Dr Berger. The office staff was pleasant enough. No issues making the appointment, nor when we arrived. We already filled out the registration paperwork online ahead of time. Dr Berger was very nice, evaluated her dentures, and then verified her coverage to get new ones. They fit her for a new set, and sent us on our way. There were some issues with fit, but he was diligent and made sure everything was good. He had them remade. read more

Initial meeting was nice & gung-ho approach towards betterment for me; until I was discovered being DISABLED & with a given amount for annual allowance procedures! They kept me updated on what insurance wouldn't cover ea step of the way until it's now I can't afford keeping tooth & need to know my balance to see if it's enough for a tooth extraction!!!! Even contacted via email and mentioned this each step of the way!!! Also, being a HSP (hypersensitive person) I FELT the Shift of judgment when I wasn't able to bring them anymore $$$ and I'll wait for the EOB to give my balance and I'll find a real dentist that isn't afraid to do their jobs when it's in bettering the health & life of their patient!!!!! Honoring of Hippocractic Oath!? Not here... and I won't be doing any follow-ups either! read more

I love this place and have recommended to several friends, family members and clients. They do excellent work, don't perform unnecessary procedures. One-stop-shop, too! read more

I'm surprised this place has such bad reviews. I mean granted there's only 5 total, but on Google there are over 800 reviews and average at 4.6 stars, which is why I chose to come to this place. So definitely do the research and see if this is the place for you. Anyway, I came here after having a terrible visit with Mountain Crest Dental, who said they could help me look into veneers or implants because my teeth ate. They ended up not helping me at all. So I came here and I am so happy I did. My first visit wasn't more than 3 weeks ago and I already have a smile I can't stop showing, and I don't even have the permanent teeth yet, just the temporaries. Everyone has always been so kind and professional. I feel like they truly take the time to show you proper care and service. I would highly recomment. read more

Dental Specialty Associates - New smile!! - Oral Surgeons Near Me - Gilbert, Arizona

This office is super professional. From the Doc L to everyone involved, I felt at ease. It is a must you consider utilizing this office and expertise. read more

I love Dental Specialty Associates! I had straight teeth after years of braces, but still had "small teeth" and I wanted a bigger and brighter smile! Dr. Berger was able to give me a smile I could only dream of. I love my smile!!! Sharon the hygienist is great and always leaves my teeth smooth and clean! She's so kind, patient and efficient! Dr. Lilien extracted a tooth and placed an implant and it's been years now and its very healthy! They all made sure to make sure my procedures went smoothly and I knew I was in great jands No issues with any treatment I've had at DSA. I recommend all my friends and family! read more

Dental Specialty Associates - Oral Surgeons Near Me - Gilbert, Arizona

Just had my first routine cleaning/check up here and the staff was awesome. Definitely coming back

Very easy to make appointments through their text feature . They kept me up to date as my surgery date got closer . The office staff is friendly and the whole process went well and I would definitely recommend their office to others needing a wisdom tooth extraction. read more

I have been going to this company for a while they are courteous, so courteous to take your money that you don't have they submitted a claim to the insurance company and tell me that it was covered now I have a bill for $$2,500 because they said the insurance company change their mind they had plenty of time to inform me before work was completed but did not say anything in the past they have always told me if insurance is going to pay for it they are just a money hungry company don't care about regular people I do not recommend this company anymore because of the greed they have for regular folks read more

I had roots taken out that were left in by another dentist and a tooth that needed extraction. Having both sides of my mouth in pain, I was unable to eat anything more than yogurt and protein shakes for 2 weeks. Wouldn't suggest having both sides of your mouth done at the same time but at least I lost weight. I had to go back for more pain medication for that reason too. My issue with this dental office is that I was scheduled for a follow up appointment at 2:00 on a Friday. I'm in a wheelchair but as I rolled into the office, one of their staff members saw me so I expected to be checked in. One hour later, no one came to the front desk. I assumed that they were just busy but I saw the dentist talking to someone at the back of the office and assumed he would have seen me but I was completely ignored and at 3:00, I called me wife to see if she thought I should just leave. I did leave and she asked why I wasn't assisted and they said I didn't check in. Trying to put the blame on me basically for not having been seen. I was so angry that I just left and wouldn't go back to that office if they paid me. read more

I have never dealt with a business this aggressive when it comes to charges. This is a very expensive practice when it comes to fees. I have no complaints about the care but the attack dogs in the front office are another matter. If you owe a dime after insurance pays, expect to get a daily text, even phone calls and emails reminding you. read more

THEY CANCELLED MY APPOINTMENTS AND BLAMED IT ON ME. I received a voicemail from this office wanting to confirm my appointments for myself and my kids and asking that I call back. I called back and confirmed that we would be coming. They then sent me texts saying that since I had cancelled the appointments and they gave them away and needed me to reschedule. My guess is they preferred the insurance payer for whomever they gave my appointments to. read more

Great care, knowledgable professional dentists, awesome staff, on time!!! Would recommend for full service dental care

My name is Dustin and I had the best experience ever. Didn't feel a thing when I received my filling. Everyone was super polite and knowledgeable. I'm excited to move forward with getting crowns read more

We arrived in the office today and were given a bill of 1300 for a procedure that should have been fully covered by insurance. The insurance denied it because they said it was orthodontic, which it wasn't. I'm not sure if it was just coded incorrectly, but the description we'd previously receive by office staff DID sound like orthodontic. When we met the doctor, he said, no, that's not what he was doing & confirmed it was just an extraction. Also when they first called us in we were told they were extracting 2 teeth, which was also incorrect. In the emergency we canceled and will have to reschedule when things are cleared up. I don't thong the pblm was the doctor, but miscommunication by the office staff to both the insurance and us about what was taking place. read more

Never thought I would do a 5 star review of a dentist. I have had decades of bad experiences with dentists, main thing I finally found out that novocain does not work for me. I was referred to Dr. Lillien by another dentist( not a good experience there), as I had a cracked molar and high blood pressure mainly due to fear of dentists. We discussed the problem and Dr. Lillien suggested sedation. Usually it is a real problem getting the IV in but Dr. Lillien hit it first time. Two teeth were surgically removed and when I woke up I felt a lot better than I thought I would. It has been 1 week and the healing is great. The office was great about getting me in quickly and taking care of my needs. So now there is one dentist that I am not totally freaked out by. Thank you read more

I had scheduled an appointment was running a couple minutes behind and I asked them if it was OK. They had informed me that I had to be there 15 minutes early never did they ever mention that when I was scheduling my appointment which is very unprofessional, not informing patients of details like this it was such a waste of time. The person that I was on the phone with seemed rude about it. Didn't want to help me out , even though it wasn't my fault. They ended up canceling my appointment. read more

These guys are great, they care about me and my teeth. I don't know where I would be in life without them.

Dodged a bullet- didn't even get a procedure started The dentist attempted to stick the IV four times in my daughters hand after being told that she normally gets the pediatric needle and that she just needs to look away when she gets stuck. After attempt #4, she got light headed, told the dentist that she is light headed and needed to lie flat. The front desk staffer then told me (I was in the waiting area), that my daughter had a lot of anxiety and was getting ready to pass out. I asked if they were going to continue after it passed (sounds bad but the kid passes out with a blood draw so not our first rodeo) and they said no- the doctor is stating that my daughter needs the Anesthesiologist and that person doesn't deal with insurance so it's $800 out of pocket with the next available appointment being in 2 months. My daughter promptly walked out in her normal manner (no longer light headed) and we got in the car. I asked about high anxiety- she said no. She had told the nurse that she has had panic attacks and the nurse asked if she was going to have a panic attack during the appointment. My daughter explained "that's not how that works." She also confirmed that she explained what process works best for her with an IV before he started attempting the stick. Leaving, I feel like we dodged a bullet. I will be watching my credit card for the payment to be refunded and moving on. read more

biggest waste of time and money. spent 5!minutes mouth and went for a large amount of money. other dentist toward me not to have gone to him. front staff will pull i in and say everything is coverage like normal insurance. DON'T use - you gave been warned. i can't do no stars. got nothing but a large bill. read more

This is to review the orthodontic practice. I have gone through 3 - orthodontists at this establishment and would not recommend a single one. My treatment was delayed, customer experience was poor, billing department was poor. Overall I am not a happy customer and transferred my services for braces to another treatment, which required removal of previous braces installation of new braces + 1 year longer treatment. I have already had the braces 1.5 years. I am seeking billing refund and have not heard back from the practice. Their regular dental facilities I have never had issue with, cleaning, general dentistry, but this experience really makes me question if the regular dentistry is operating well at all. read more

If you are looking for a dental practice that is the face of deceit and unprofessionalism, then this is your place. I was in for a cleaning, along with x-rays, six months ago, and both Dr. Berger and the hygienist assured me there was no decay present. Yesterday, upon returning for a six month checkup, a different hygienist pointed out that the previous x-rays did indeed indicate a cavity. Even though this cavity obviously needs to be filled, at the end of my cleaning, the scheduler handed me a one-inch piece of paper with a phone number for a "sister" practice where I would need to go to get the filling. I'm disgusted at the bold-faced lie that the dentist and hygienist voiced at my previous appointment, because even I, as a layperson, could see the dark spot on the x-ray when it was pointed out to me, and even more dismayed that there was no mention made that I was no longer welcome at their practice because my insurance is no longer accepted there, until after the appointment, on the way out the door. This place is all about the bottom line and nothing about patient care. You are making a mistake if you darken their door. read more

The office management is horrible . 1. It takes me almost 3 months to waiting for my billing to be clear and I'm still waiting . The office manager told me their billing staff r working from home and the only communication is through email with their internal staff and billing office . No phone calls available to the billing office . They charged upfront which I understand , but it gets more than 3 months to get a refund ? 2. They have anesthesia plan for me but they were not informing me usually the insurance doesn't cover. Plus I don't have medical conditions to necessarily need the anesthesia. They had some items that got denied by insurance company . The reason is the process is not necessary . Basically they just need you to pay that you don't really need .( I have read some former comment and found out that happens to some other patients ) 3.the only point that worth the star is the doctor is really nice and did a great job. 4. I never left a bad comment in Yelp . But this dental office really got me mad and spend time to write it down . HORRIBLE CUSTOMER SERVICE read more

DO NOT COME HERE We have been coming here for a few years now after today we will NEVER return. My daughter had fillings a week ago and within a day her entire face was swelling, she even had a rash on her face on the side of the fillings. The first available appointment was today. They told my daughter that they don't think she is having a reaction. They would not let me speak with the doctor. No resolution at all, no empathy they only care about how much can they make. If there was a NEGATIVE star rating I would give it! read more

Update: they called me after leaving this and ALL OF THE SUDDEN HAD MONDAY WHEN MY ORIGINAL APPOINTMENT WAS SCHEDULED WAS SOME HOW AVAILABLE. THEN THEY TOLD ME THEY WONT SEE ME BECAUSE I WILL NOT DELETE MY REVIEW. Because this is an actual review. With my experience with them not including the first HORRIBLE one where they botched my mouth sent me to the ER then refused to fix what they did. DO NOT GO HERE. All there reviews are fake since they make people delete the bad ones or refuse to treat them! I'm glad I've been sitting in pain waiting for this appointment for nothing. THEY DESERVE NO STARS. RUDEST PEOPLE EVER. This place is literally a joke. They removed my bottom wisdom teeth 3 years ago and botched my mouth. Unlucky for me they are the ONLY place that has a doctor that accepts my insurance in the valley. I now need my top two teeth removed I made an appointment in JULY. I've been waiting 3 months for my appointment which is on Monday and get a call today FRIDAY telling me they have to reschedule. ARE YOU KIDDING ME!? I've been waiting 3 freaking months with swollen gums a swollen face taking medication 3 times a day. To be rescheduled. And it was either take there soonest appointment or wait another month while I've already had to rearrange my entire schedule to make the first appointment. If you can go anywhere else, GO ANY WHERE ELSE. They don't show a single bit of emotion when they reschedule you because they could care less that your the one in pain and suffering. Freaking horrible. read more

Would give negative stars if possible. My one and only time set foot in the place was 2/3/2022 for a consult for a simple procedure. Place was odd for a dental office - more of a volume shop to maximize patient counts versus real focus on the patient. Office staff was rude and cold from the start, and I considered leaving after I walked in, but decided to stay since I was already there. Was in the chair for 4 minutes for a quick look, provider was rushed, and I was quickly sent to see the "finance person" to learn what they were proposing along with the all important price I'd be paying them. She told me it would cost me over $3k out of pocket and they insisted I had to be put under general anesthesia, which didn't take insurance. They refused to discuss any other options and were argumentative when I attempted to discuss my concerns. BIG red flags. I got up and walked out. They had all the info they needed to run insurance and/or bill me for whatever was necessary for the failed consultation. Never heard from them again. A few weeks later, had the procedure done at a much better facility, under local anesthetic, far faster, and for far less money. Turns out, the original provider at this location didn't diagnose the issue correctly anyway. Fast forward a YEAR AND A HALF LATER, I received a bill from this place. I never in a million years thought it would be related to the failed consult which was in the history books, and I thought it was for my wife's recent dental work, so it was paid. When I realized my wife doesn't go to this provider, I started calling them for a refund of the payment. Left messages. Sent emails. No returned calls. No returned emails. No returned texts. Radio silence from this place after over a week of trying to contact them. Basically, once they get their money, there is no incentive to return phone calls. I finally called the scheduling person, who put me in touch with the office manager on the phone, who told me the charge was for the Feb 2022 visit. I asked if she knew it was July 2023... She refused to listen, was argumentative, and maintained the charge was for the consultation from a year and a half ago, and due to some "billing issues they had", they're just getting around to billing me for it now. The same rude "tough luck you owe us" attitude I received before. Beware of this place. Deceptive. Untimely billing. Unprofessional. Callous. Will not return calls or messages. Not patient oriented - it's a volume shop designed to maximize profits. read more

Called for a appointment for root canal after being referred and said it would be 3 months. I told them I had no insurance, I think they wanted to bill insurance for the big bucks. Magically after a call to my dentist I could get a appointment in 2 days. read more

Super friendly staff. Sharon is super friendly and does a great job. I always feel welcomed and receive service with smiles.

I have been a patient of Dr. Burger for years and I have had implants from Dr Lillien. I have found them to be very friendly and professional. They are very good about the procedures they are going to perform and explaining to me about what they are going to do. I would recommend them for any dental issues. read more

My dental hygienist Jana is the Best! She makes coming to the dentist so fun, just like scheduling an hour to hangout with a friend, that helps keep my teeth clean. Gotta love that! Dr. Berger always does a great job as well! read more

BILLING IS A RACKET-DO NOT COME HERE The same thing happened to me as the last Reviewer said...I received a bill later from my insurance company stating that I owed money when it should have been covered. As my insurance company told me, It's all about how these dentist are coding the billing. They are billing incorrectly..so either the billing associate is incompetent or they are purposely mis-coding in attempt for more money. Although this place is conveniently located to my house..I will not come here again because they've lost my trust. A simple cleaning not only cost me my co-pay but also an additional $180. Not happy and would NOT recommend!! read more

Caveat Emptor. I went there with a $19 Groupon ( a dead giveaway that I don't have a lot of money and no insurance). They did the exam and xrays but not the cleaning that was part of the deal, instead recommending a deep cleaning for $800+. In the end, they recommended a treatment plan for over $17,000(!). I decided to get a second opinion and went to another dentist. This treatment plan recommendation - $1450. Dental Specialty Associates might be able to give me a million dollar smile. I just can't afford it. read more

Where do I even begin, the fact that they have ZERO customer service skills, ARE RUDE, never call back when they say they will, don't update your information, or check with you to make sure everything is correct!!? The fact that they bill your insurance wrong and charge you more!!? Charge more for cleanings that are no different then any you've had in the past 3 years. They've been sending my parents my bill but never thought to call to check with me, had to find out through my credit. I haven't lived at home in 5 years. This practice has been nothing but a headache to me and my family! Do yourself a favor and stay away!! They tried selling my mom on implants for her teeth that were perfectly healthy, my family changed years ago and I should have as well. Do not waste your time or money here!! read more

If I could rate ZERo I would but unfortunately we don't have the option to this dental office staffing has ZERO customer service skills zero understanding of their patients and by far not understanding or respectful at all. I had an appointment scheduled for 9am and got a text message to confirm my appointment at 9am . I confirmed it but never got a text back so I called the office to be on the safe side to confirm my appointment and the lady that picked up the phone told me that I never got a text message for a 9am appointment that My appointment is for 2pm so I asked her your trying to tell me that I'm lying but I got the text message stating it's for 9 not 2pm. She was like well we've never made the appointment for 9am we don't know what to tell you and basically it's frustrating because as I have a brain lesion I cannot drive and I rely on other people to take me to and from my appointments and I made my friend take half a day off of work to take me to my appointment that was supposedly schedule in the morning for no reason because without notifying me they reschedule my appointment for 2am and now I had nobody to take me to and from my appointment and then let alone my friend that was supposed take me I made her miss half the morning of work for no reason at all and they had nothing to say . She didn't care . They all need to get back to school and learn how a business works how Communication works . Or maybe just hire new people you lost a patient and as I can see you are gonna lose a lot more if something doesn't change ‍‍ read more

Dental Specialty Associates - My prof that it said 9am not 2pm - Oral Surgeons Near Me - Gilbert, Arizona

Julia Sanchez in the last week Gilbert AZ - Terrible customer service. VERY UNPROFESSIONAL! My son was waiting on an insurance approval for a good 2 months, after calling them numerous of times someone was JUST able to answer my questions TODAY. I expressed my concern for having to play phone tag with them, Tracy the person who answered the phone was VERY rude to me and would not allow me to express exactly what was going on. The back office person who tended to my son was nice, BUT the front office (Tracy) is VERY unprofessional! HUGE disconnect with patient! If you call them don't expect a call back anytime soon. By the way, I expressed to Tracy that I was going to write a bad review and she responded "GREAT". Obviously they don't care! read more