love the environment! front desk was more than helpful very big thank you to chloe!!will definitely recommend this office.

If I could give 0 stars I would. Absolutely idiots. It was like speaking to a brick wall. I initially sent an email with my daughter's x-rays attached to ensure that they provided the correct service from my daughter who is experiencing tooth pain, as I did not want to waste anyone's time and efforts. They ensured that they could. I followed up via phone the same day to again ensure that we were on the same page and that they could provide the correct service for my daughter who is experiencing tooth pain. They again stated that they could and scheduled the appointment. They call me the day of the appointment, a week later, to inform me that they made a mistake and cannot provide what my daughter needs. They said that all they can do is take x-rays and provide referrals. I already have the x-rays and THEY were the referral. Also, how is that service providing my daughter will any type of pain relief that we discussed via email and via phone prior. Their exact words were that "no one is perfect" and that there "is nothing they can do about it"! Mind you this is after I have already requested time off work and have been telling my daughter for a week to just hold in there because the dentist would be seeing her soon. ABSOLUTE IDIOTS!!!! AVOID THEIR STUPIDITY AT ALL COSTS. read more

Great staff! Office staff is friendly and willing to work with you. Leisha and Dr Conde are amazing!

Just became eligible for Medicare and didn't really care for my family dentist any longer, so I reached out to friends for their dentist and were they pretty happy with them. Desert Springs Dental & Dr Shandy Condie name was highly recommended by several of them. I scheduled my initial exam (pretty easy to schedule in a timely manner) and had full mouth xrays and a dental cleaning - and Dr Condie dud the cleaning! She said for new patients, she likes to do the initial cleaning so she can get to know the patient and their teeth. Really great dentist and an excellent staff and office support. read more

I have been visiting Dr. Condie for four years now. When I moved to this area, I searched for a good dentist. I tried one and decided not to use that one. He wanted $12,000 to fill my teeth. Dr Condie had good reviews, so I tried her and oh my gosh she is excellent. She does not do work that you don't need. She does not try to get you to have work done that isn't necessary, and she charges a fair price. I highly recommend Dr Condie and Desert Springs Dental. Oh, and her office is a calming, happy place. read more

If you're looking for a Dentist look no further! Dr. Shandy and her staff are absolutely outstanding. The Very best dental experience I've ever had. read more

Desert Springs Dental - Waiting room - General Dentistry Near Me - Gilbert, Arizona

Called and scheduled regular cleaning and requested whitening treatment as well and asked to make sure they could complete both requests in same visit. At time of appt, they had "no record of the cleaning" but were more than happy to perform and charge for the whitening. I was told they would call within a couple days to schedule cleaning and despite my outreach a couple times since, they have not scheduled or followed up. 5 weeks later and nothing from the practice. There are plenty of other dentists in the area, use anyone else! read more

I have been to Desert Springs Dental for four visits in the past 4 months, so I wanted to think long and hard before I wrote this review. Because honestly, I think this is an amazing Dental office. Dr. Shandy Condie as well as the staff are very nice, warming and welcoming. If you have never been to the Dentist, after a visit here you will not be afraid of the dentist. If you are looking for a dental office with amazing customer service, I think you would love this office. However, this place is in the business of selling dental services as oppose to prevention and care for teeth. I should have realized this my first visit when certain staff members including the dentist was wearing Cartier Bracelets (the love bracelet to be exact), but I didn't think anything of it. The very first visit she told me I had an infection and referred me to get a root canal... I was allowed to be grace with Dr. Condie presence for 5 minutes and I was charged 100 bucks for. There was no explanation why she couldn't do the root canal, but she did put the crown in. It was my third visit that I realized she was selling as opposed to prevention when she gave me a filling (that I had to let her know I had) and told me the tooth would need a root canal eventually. There was no reason why just be on the lookout for it. I guess I needed two more crowns with no explanation. Her putting one in wasn't enough. My last visit I asked her if she could remove my fully erupted wisdom teeth. The staff did full X-rays that day and when I did see Dr Condie, she told me she would refer me to a maxillofacial surgeon. When I went to him, he was going to charged me 2600- 3700 to remove four erupted wisdom teeth. I could never understand why she couldn't do it, but I realized time is money for Dr Condie and she will only grace you with her presence for 10 minutes and the rest is handled by staff... If the job takes too long you get a referral! I decided to cancel my cleaning and will not be back. I really wanted to make this my family dentist. However, my new dentist didn't think I needed two more crowns in my mouth. He charged me half the amount for my wisdom teeth removal that he did! Not a referral! I know I didn't spend that much money at Desert Springs Dental if it was up to her, but I was expecting more and not just a referral for work that needed to be done. I completely understand that she loves luxury things and is in the business of selling dental because my pockets hurt lol but that is not what I am looking for. I am looking for a dentist to explain my procedures, do them if they can and if not, at least let me know why I'm being referred to someone else... read more

Desert Springs Dental - General Dentistry Near Me - Gilbert, Arizona

I saw Dr. Shandy a few days ago. She lasered off an area of gum tissue that had grown over my back molar. I had double jaw surgery last month and, according to the doctor, it's just my body trying to heal itself. So far that area of my gums is healing nicely, and there's no more pain. I had a great experience with Dr. Shandy and her staff. She has a wonderful bedside manner and made me feel very comfortable. I will be back to see her for more dental care in the future. read more

DO NOT GO HERE! I have been going to Dr. Shandy for a few years, with regular 6 month appointment. I went to a different dentist after feeling that Dr. Shandy has not been spending enough time looking at my teeth during past appointments. She literally is in the room for maybe 1 minute to look at my teeth every appointment. At this new dentist that I went to, they said that I have TWELVE cavities and was told that my teeth look like I haven't been to a dentist in years. Extremely disappointed that Dr. Shandy has been wasting my time and money, while compromising my teeth for several years. Will never be going back here ever again. FIND A DIFFERENT DENTIST! read more

Love this place. Everyone so friendly and helpful! Dental Hygienists are thorough and not rough when cleaning our teeth. My husband and i highly recommend Desert Springs Dental. read more

Have gone here a few times and they do really good work. They're definitely not the cheapest but I accepted to pay what my insurance didn't. My wife had some work done over the past couple of months and we ask beforehand what our portion was. I got a bill last week for about $1000 more then we were told and nobody can remember The original conversation. I'm gonna pay it but you might wanna pay close attention to what they tell you, your portion is or even have it written down. read more

I have been going to Dr Condie for about 3-1/2 years now. She and her team are absolutely awesome. They explain fully what is going on and present their options to you. I love the little refreshment area in the waiting lobby. I always grab a Mountain Dew when I leave. Great dentist and team. I wouldn't hesitate to recommend her to anyone. read more

Ja Nay, my dental hygienist at Desert Springs Dental , is Great! She got me to use a water pick. Sorry to say goodbye...we needed to find a dentist office closer to us. read more

My teeth were terrible. I went to my wife's dentist, Dr. Condie. She was honest and straight forward with me. I can't thank her and her staff for giving me back my smile and my self esteem. If you think you need help with your teeth, this is the place and these are the people. There isn't a better group of caring people than Desert Springs Dental. read more

The staff is great but i will not be returning. They put in a crown for me and in less then 2 yrs it broke. Cost me close to $1000 to have it replaced. I will be looking for another dentist and hopefully have better luck with them. read more

Dr Shandy was excellent taking the time to evaluate and explain what she felt was the best approach. She showed she really cared about me.

Really outstanding experience. This was my first visit to Dental Springs and I was thoroughly impressed with everything from the welcoming reception to the great service I received from Dr. Condie and her great team. I'm glad I found this place! read more

I'd give ZERO stars if I could. I had the ZOOM teeth whitening. No pictures were taken, no shade difference comparison after the procedure was done. Sensitivity was not discussed. My mouth is in horrible pain. I am utterly disappointed and it was expensive. Nobody discussed anything at all, they just had me sign some papers. I'm very disappointed and I won't be back ever. This was a huge ripoff. All they wanted was my money. Oh and my teeth aren't even that white. I knew something was up when they wouldn't even tell me how many shades lighter they were after. Complete scam. read more

The staff and dentist here are so nice and actually make going to the dentist a good experience.

I went here today after being recommended by someone and I was very happy leaving today. First of all, the front desk staff was very courteous and knew who I was before I told her my name. The place is kept clean and well stocked with COLD drinks, coffee, and snacks. They were on time when they called me. The staff and the Dentist were very courteous and friendly, they made me feel welcome for my first time. I was very satisfied with the cleaning I received and left very pleased with my appointment from beginning to end. Thank you and keep up the great job and customer service! read more

From office staff to the doctor everyone is top notch! I just got a cracked baby tooth removed today and the procedure was a breeze. Dr Shandy talks to you the whole time and when doing procedures to make sure you're comfortable. They worked with me for an affordable price since I do not have dental insurance. I was in an out efficiently and quickly! Thank you! read more

Terrible communication. Prices changed since my appointment last month by almost $500. They don't honor previous quotes. No apologies, just basically too bad. If you don't want me as a patient, just say so. The staff was very disrespectful and rude. I was told I would be given a military discount but then found out only if you pay by cash or check. Thanks for your support. read more

Very friendly staff! Dr condie is the most personable dentist I've ever met ! Clean welcoming office and doesn't try to swindle ...

So I paid my bill in Feb. 2021 Thru my insurance on thertook me to collections ACTION RECOVERY. And now it got cleared up and somehow they found it, but guess what ITS ON MY CREDIT REPORT TILL 8/2027. BE AWARE. ALL OVER $160.40 for xrays already taken!e lovely texting phone pay app. And they could not find it! So also me being a long time patient they read more

This was my second visit to Desert Springs Dental. My first time was right before the holidays when a crown fell out. Dr Condie was the ONLY dentist who made time to see a new patient who just needed glue. But she saw me and she and her staff -- and that GORGEOUS office -- impressed me. Yesterday, I returned for Xrays and cleaning and it was another WOW experience.... -Dr. Condie came by to say "hi" and chat -Xrays were taken quickly, easily -The cleaning was divine -Bonus: They did a complimentary paraffin hand wax! I was NOT expecting that and it was fabulous! -I was offered the remote to the TV in the treatment room. Dang! -Dr. Condie returned to the treatment room to say she would see me in July. As a "woman of a certain age", I have seen a lot of dentists. And in Phoenix metro - and Gilbert in particular - there looks to be an oversaturation of dental professionals. Although I now live 24 miles from the Desert Springs Dental, we will continue to be patients of Dr. Condie. Best service. No price gauging. They take our insurance. And I must mention Hope who did a kick-butt cleaning. I recommend this practice. It rocks. read more

I love Dr. Shandy and her staff. Friendly, walk you through every step. Just a wonderful experience and I'm a senior citizen (I like that better than OLD!) so I have had experience with many dentists over the years. Totally love Desert Springs Dental. read more

Clean, relaxing, ALL the staff listens to concerns, and genuinely cares. I am super afraid of the dentist. Haven't been in 10+ years. I am just petrified. Dr. Sandi asked lots of questions, came up with a plan. ( Is. It easier to do all at once and be done? Or should you spread out appointments? I have had the best experience with this office. Tender, gentle, understanding, and a huge boost to the ego. You guys are the BEST!!!! read more

I've been going here for years and I absolutely love the atmosphere, the staff, and most of all Dr. Condie! The office is always clean, relaxing, and everyone always seems to be in a great mood! Dr. Condie always does excellent work and is very reassuring and caring during each procedure. She's a fantastic dentist and I'm always able to get in quick! She's done multiple procedures for me including root canals, fillings, replacing caps, cleanings, she's even made new retainers for me! She always makes my experience enjoyable and she is the only dentist I've ever referred anyone to! read more

This has been the best dentist I have ever had! I've had lots due to genetically bad teeth. But my care here has prevented me from having a cavity for the last 3 1/2 years of which I am so excited about!! The staff is all very Nice and accommodating to your schedule changes and trying to fit you in with short notice. I highly recommend them as your primary! read more

There isn't a high enough rating available for me to give this practice for what they deserve. I recently had to have work done on a broken tooth. Fortunately for me I found Dr. Condie and her extremely professional and friendly team. I broke a molar on an M & M chocolate peanut of all things. Aleisha, at the front office, was happy to fit me in to doctor Condie's schedule within a week. For whatever reason I'm extremely uneasy at dental appointments. But I had nothing to worry about. From the moment I walked into her beautiful office until my treatment was successfully completed, I was made to feel like a very welcomed guest. All of Dr. Condie's team are super friendly and yet extremely skilled and proficient. Rebecca was not only able to put me at ease but was very gentle as she worked on me. Dr. Condie was also incredibly caring and so skilled in completing my procedure. The results were spectacular. I can not recommend a dentist any more. I've never been so pleased seeing the dentist in my life. Whether it's for a simple teeth cleaning and exam or a crown to fix a broken tooth, I would use Dr. Condie and her expert team every single time. ~Leeda & Jack read more

I found this place from yelp and I definitely understand why they got such great reviews!!! Would recommend to anyone looking for a wonderful dentist and staff!!! Going to the dentist is never the most pleasant experience, but they make it a wonderful experience. Nothing but professionalism, great attitudes, helpfulness and friendliness!!! A must for dentists!!! read more

I chipped my front tooth so I called Desert Springs Dental, as a FIRST TIME NEW PATIENT, and my tooth was fixed in less than an hour from when it happened. UNBELIEVABLE! I have a new dentist! . read more

I love this dentist, her staff and her office. Dr. Condie and her staff make you feel so comfortable and like family. They do a great job with X-rays, cleanings and even tooth whitening if that is something you would like to have done. They are not in your pocket and only do what is necessary. If you are looking for a fantastic dentist, Dr. Condie and her staff are your East Valley team. You will not be disappointed. read more

Dr. Condie and her office staff are a very compassionate and professional. I have had a couple of bad experiences with other dental offices that has made me to have dental anxiety. Dr. Condie has the ability to keep me calm and relaxed. Definitely our family dentist from now on! read more

Dr. Condie is very nice and a pleasure to see every 6 months. I wouldn't mind coming to the Dentist more often if I could. Her and her staff are always so happy and helpful. I had my night guard made because she let me know my insurance covered it 100%. Also the office is awesome! The waiting room has a waterfall! You feel like your at a spa! read more

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This is a new dental office for me and my wife. They have treated us very well and the service we have received thus far has been excellent. I have to have occasional deep root cleanings done, which is normally done by a Hygienist, but at this office the Dentist performs this procedure. She has been very courteous and professional. I also enjoy receiving any out of pocket costs/billing information up front, so I know what to expect. The office is very clean, comfortable and the staff is very nice. read more

So far so good! Got a check up to start as a new customer. X-rays were good and I definitely already feel like they aren't out to gold mine a mouth as I was told no cavities. She really does care about her patients and made me feel right at home. I won't lie I had a bad experience at last dentist so still trying ease my way back into the chair. So far it's a great start but I'll be sweating for a few visits. read more

The staff and doc are amazing people, won't go anywhere else! They are nice, personable, and explain everything clearly.

I used to hate coming to the dentist until I started coming here. The staff is amazing, and you get to paraffin wax your hands while you get your teeth cleaned. #winning! Plus Dr. Condie is a real gem. She always asks about my son, which is impressive since we only see each other every 6 months. Cant wait to see you soon! read more