I moved from Glendale to Florence a few years ago, but continued to drive the two hours each way to…read moresee the dentist we knew because we trusted him and he never peeled us for unnecessary work. After a time we decided that as much as we liked him, we needed to find something closer so we didn't lose a day each time we needed out teeth cleaned, or in case of emergencies. Ocotillo was considered because of their stellar reviews, so I set up appointments for my wife and daughter to get their teeth cleaned. They were my Guinee pigs before I went there myself. :-) They reported back to me that the girl at the front desk argued with my wife that she needed to have my daughters payment run through the insurance company even though my daughter wasn't covered as such and my wife was totally willing to pay cash. As soon as my wife finally gave in out of frustration and told her to give it a shot the girl acted all offended and said she couldn't do that as it is considered insurance fraud. This is what my wife had been trying to tell her so she was very confused. The girl then got into a dispute with my daughter over her age, refusing to believe her when she said she was 22. Not really sure what that was about. As soon as my wife went in, the dentist looked at the x-rays and without even looking into her mouth began telling her she needed a deep cleaning, crowns replaced, implants done etc etc. Our other dentist was REALLY good, and never tried to upsell us for things we didn't need. He even yanked her chain about doing cosmetic work she told him in no uncertain terms she wasn't interested in, asking her when he could get started. She was not happy. So I cancelled the follow up appointment she made as they told her they didn't have time to do all the necessary work that day and made an appointment with our previous dentist for a second opinion. If he says she needs that work done then fine, but as she goes to the dentist on a regular basis I would be shocked to find out that in the six months since her last visit her teeth have staged a revolt and need to be subdued to the tune of thousands of dollars.

My husband and I started going to this practice since 2014. We absolutely loved the staff and the…read moremodest but clean office that gave the very best care. I was very diligent about getting my cleanings & exams, but in 2019 I could no longer work and had no insurance. I lost my husband in 2020, and was very nervous about scheduling an appt this year. After leaving voice mail messages early July with no return calls, I worked up the nerve to drive by to see if they were still open. I thought that might be the case because the voice mail referred to Memorial Day which I found odd. I stopped in on TUESDAY July 6th, they were open, Taylor said Marie & Desiree were no longer there, but said she could get me in TOMORROW. She asked if I wanted a card & I said no, I was putting it in my calendar, but because I had bi-lateral hip replacements I needed a presciption for antibiotics prior to appt & it was going to be really tricky trying to get it filled so quickly. She gave me a prescription, I scrambled to get it filled so quickly, took pills the hour before my appt time, showed up for the appt, office was closed. Called 3 times before Taylor answered, she ARGUED with me that she tried to give me an appt card, she had it in the trash and it said the 8th, not the 7th. I guess the word TOMORROW doesn't mean what I thought it meant. I was angry because I took an antibiotic for no reason, I was not swearing, but she said I disrespectED her. I was so upset I re-scheduled for 2 wks later. I showed up, and Taylor tried to make a joke that she was surprised I showed up because she didn't think I wanted to see her again. Not wrong. My cleaning was with McKenzie who was also new, she was sweet but water was going down my throat & I had to sit up to cough up water at one point. I didn't feel like I got a great cleaning but just wanted to get out. Dr Roper did a quick look, did not address the tooth I was worried about, pushed for me to get a mouth guard & rushed out. While still in the chair, McKenzie offered to schedule my next cleaning. She actually said "Six months would bring us to JANUARY 31ST, but we might be closed because of NEW YEARS EVE." I was shocked & slightly insulted, but I kindly told her she was off a month. She put an appt card in the normal dental goody bag. Taylor was not at the desk as I was leaving but I just wanted to get out of there & left. As I was driving home, Taylor called & said I failed to make my payment. I stopped back in later that afternoon. She said I did not give my insurance information, and I told her she had made a copy of my card back on the 6th. She looked & said she did have that. I showed her my appt card, and asked what date does this say? It showed 1/3/22. She read it to me as ONE THREE TWENTY TWO. I asked what date am I scheduled for? She said one THIRTY one. I said to cancel whatever appt I had & to have the Dr call me. Angela the manager called me, then Taylor who apologized saying she didn't realize how upset she made me. I asked for referrals to another office. To this date, I have not recieved any referrals or a call from Dr Roper. Dr Scheerhorn & Marie are no longer there, and this is definitely not the attention to detail that I have been accustomed to & a faithful patient of this practice, and have recommended in the past. Sad and extremely disappointed.

I came in after not having dental insurance for 6 years. The staff was incredibly welcoming and…read morekind to me. I think we all get embarrassed or nervous when it comes to the dentist, I know I was. I put it off for so long because I thought I'd be ridiculed for not going for so long. That was far from the case. During my initial cleaning, the staff explained everything beforehand. It was pain free and I learned a lot about mouth care. Every. Single. Staff member is a breath of fresh air. I've spent a lot of time there in the last 6 months and I have to say, never have I felt so valued as a human being at a medical establishment. Dr. Elliot is a fantastic dentist who always explains procedures and helps create a game plan for your mouth health. Brennan Dental is great and they have my lifelong commitment.

They are not clear on the cost of services and what your insurance is covering or not covering…read more They did extra imaging without letting me know that it wasn't covered by my insurance. I would have opted out of that if presented that information up front. They need to be more transparent about costs up front with their patients. Never going back. They are losing four patients today.

Great dentists but their billing is a rip off. Beware of deceitful billing practices.read more

This is the worst dentist office I have ever been to. They continue to upsell you on services you…read moredo not need and charge you more than they originally committed to. You go in for one tooth issue and they provide you with a list of "nice to have" things done to your teeth. They quote you one price and when you are done, they send you a bill for a lot more. You go in for teeth cleaning, they upsell you on their mouthwash and mouthguard. When I confronted them about the original price, showed proof of what they originally quoted me, and reminded them of our original conversations, they called me a liar. This dentist office is a joke and run by a bunch of thieves.

I had my first visit to Val Vista Smiles today, and I'm so glad I found this office! Erica, my…read morehygienist, gave me the best dental cleaning I've ever had--my teeth feel amazing. She was incredibly thorough and shared so many helpful tips and recommendations, including a toothpaste that I'm already loving. The entire team was friendly and welcoming, and the office is absolutely adorable. I especially loved the Gilbert wall mural--it adds such a fun, local touch. If you're looking for a new dentist, I highly recommend checking them out. Already scheduled appointments for my kids. After 4 year in gilbert and a few dentists later, i feel like we finally found the one!!

I had a great experience from beginning to end. I made the appointment over the phone and I was…read moreable to get in the same week. I scheduled an early 7:30am. They sent my patient forms before the appointment to complete and I was taken to the back as soon as I checked in. Easy scheduling the appointment and friendly staff. Super caring, patient and friendly hygienist who explained the cleaning process and the steps we were going through with the cleaning. She recommended a specific electric toothbrush which I greatly appreciated. The dentist has great bedside manner. I have scheduled my second appointment and would highly recommend.

Great staff! Office staff is friendly and willing to work with you. Leisha and Dr Conde are amazing!read more

If I could give 0 stars I would. Absolutely idiots. It was like speaking to a brick wall. I…read moreinitially sent an email with my daughter's x-rays attached to ensure that they provided the correct service from my daughter who is experiencing tooth pain, as I did not want to waste anyone's time and efforts. They ensured that they could. I followed up via phone the same day to again ensure that we were on the same page and that they could provide the correct service for my daughter who is experiencing tooth pain. They again stated that they could and scheduled the appointment. They call me the day of the appointment, a week later, to inform me that they made a mistake and cannot provide what my daughter needs. They said that all they can do is take x-rays and provide referrals. I already have the x-rays and THEY were the referral. Also, how is that service providing my daughter will any type of pain relief that we discussed via email and via phone prior. Their exact words were that "no one is perfect" and that there "is nothing they can do about it"! Mind you this is after I have already requested time off work and have been telling my daughter for a week to just hold in there because the dentist would be seeing her soon. ABSOLUTE IDIOTS!!!! AVOID THEIR STUPIDITY AT ALL COSTS.

I have been checking and cleaning regular routine to Copper Canyon Dentalk for the past 4 years and…read moreI absolutely recommend this place for anyone who is looking for a new dental care. The service is amazing and they are very knowledgeable, friendly and very professional--keeping your routines check up with details and care. The place is very well organized and clean. I would highly recommend this place!

Be careful as I encountered a negative situation at this location when informed that my daughter 13…read moreyo had 6 cavities. Doubting this information, I sought out another dental practice for a second assessment, only to discover that my daughter actually only has two cavities.

My denture broke into two pieces while eating. I got in the next day, my broken denture was sent…read morein, it was reinforced and sent back in a few days. Better than brand new at no cost to me.

I went in originally to be quoted to have a implant. The denist was really nice actually was…read moreable to see my xrays on a TV screen. I dont know how anyone could call anyone at the front desk rude. U must gave mixed this denist up with a dentist that u had a bad experience with they were real nice and professional I felt comfortable here.

I get very anxious having to go to the dentist and they put me at ease when I was there. I had…read moreconcerns about some teeth and Dr Frost took his time and explained what was going on. They didn't try to do things I didn't require just because I asked about certain teeth like at other dental offices. Amy the hygienist was also amazing my teeth are super sensitive to cold. Once I let her know she did a manual cleaning took her time asking me if I was okay often. Giving me alternative to avoid the pain from the cold routes. I will definitely be back.

My 1st experience with GDC was great. 1st time experience with getting couple crowns . the staff &…read moredoc Z were great! the technology they have is suberb and advanced. they fab the crowns in house. Its worth the wait.