This place is horrible. Went to purchase school shirts for my kids and ALL the kids uniform shirts were filthy! How do you justify $30+ for a dirty shirt that I have to go home and wash? When I asked for a discount, the children they have working there looked at me like I was crazy. The actual store has very limited inventory. This is the case every single time I go there. Unfortunately have had to use this store for the last 13 years. I placed an online order and after 3 months decided to just cancel it since there was no update. I called everyday for two weeks and never once did someone pick up the phone. I will never understand why schools still use this place. read more

I went into the store to order items back in August, when I was in the store they did not have the selection that I needed. The service in person was very helpful and informative. I reached out in September to follow up on the order as it has been 2 weeks at that point. Via telephone and was on hold for over 22 minutes and then the line hung up 2x. I sent a email and a few days later "We sincerely apologize for the extended delay in shipment for your order and thank you for your patience. As of now, your order is still delayed" (Sept 6). On the 28th I did a BBB complaint their response was it would take 6-8 weeks although, that was not communicated to me. Now I'm pissed because here we are October 13th and no shirt. On October 6th I emailed them because I was told again "We sincerely apologize for the extended delay in shipment for your order and thank you for your patience. As of now, your order is still delayed" when I emailed them the only offered to refund the money, when I asked about a discount it was 15% off which only covers the tax the shirts are $27 alone like wtf? I can't tell you about the value because what is there to go based off of? read more

If I could give zero stars that would be more of an accurate rating. I drove my son to Dennis Uniforms in phx aprox an hour each away to get sized for a specific blazer needed for a pinning ceremony. Feb 28th In person I was told that the shirt & blazer were in stock & would ship in aprox a week. I called on March 12th to check on my order since I have heard zero updates. Was told that the system was having a glitch & my order was processing in the system it was in stock & would be shipping out soon. Today March 14th I receive just the shirt No blazer? My packing slip reads Ordered match 12th & shipped March 13. With a back order of my blazer that's no loner in stock & no update or ETA. If I would never have called my order would still be in "glitch mode". Worst customer service ever! The hours are awful. If I could cancel my $160 order I would. Go to Anton who actual cares about your order! read more

DENNIS Uniform - Phoenix - Uniforms Near Me - Phoenix, Arizona

One star out of courtesy that items EVENTUALLY arrive or partial arrivals... This is my 3 year having to order from Dennis and it is always a nightmare .. customer service is no existent and by that no matter what number you call no one is available local or corporate .. .. I have yet to receive portions of my order made in June the quality is sub par .. fading issues ,threads & buttons loose ..etc I do not know how schools continue to utilize this group items never arrive in a timely manner and it is impossible to get a response phone or via email ... it's really unfortunate even after these year we have yet to see improvements read more

I ordered school uniform online 3 months ago and until now i did not receive my complete order! I tried to email them, no onr respond and when i call their number, they have an automated system stating no costumer service agent available to take your call... read more

Dennis Uniforms is the worst. We ordered our uniforms in May and now school starts in 5 days and no word on when they will arrive. Our school hates them, but for some reason they keep using them. Last year it took our friend over 6 months to get their order. They have a monopoly on school uniforms and they know it, so there is no need to improve their service. read more

I had had good service in the past, but this time ordered on Aug 12th when I learned that the shirts I had no longer fit and now 6 wks later I still have no date as to when to expect anything and no call to apologize and I called the 1800 # and after talking to someone and then being left on hold while they "checked on something" I was hung up on. very crapping service - Don't use them! Jenn S read more

I'm not sure why this store has such bad reviews...ever time we go there, we have great service, yes, it's a busy place, but the team (twice now) have prevented us buying the wrong thing for my daughters school! The team are very helpful!! read more

Lacy from Dennis Uniforms is awesome, she displays great customer service skills. She is always so helpful when I go in looking for school uniforms.. always happy, if the item is not on the shelf she is happy to go into the back and look for it. read more

I have no idea why the school would work with a company that NEVER has the required uniforms,(which are REGULAR clothes with an IRON on patch, which falls off after ONE day. Lol they must be getting kickbacks for the OVERPRICED crap they must order from India for pennies on the dollar because it takes 2 MONTHS to receive something you have to order because they're OUT OF STOCK read more

It's the kids' first year needing uniforms at a new school, so we couldn't purchase too far in advance. We went to the Phoenix store to get them both sized as soon as the uniform info arrived from school (early June.) The physical store location had hardly any supply for our school, so they sized us in uniforms for other schools so we could buy online. The store staff were very friendly and helpful. The two stars are for their helpful service. We placed our online order one day later when they were having a sale (June 13th.) The boys pants and shorts shipped in a couple weeks, no problem. We got the boys shirts just a few days before school started in early August (about 7 weeks after placing our order.) We got one jacket in late August and the second in mid-September. Not a big deal that those were delayed as highs are still hovering around 100 here. But it is September 24th and we have not received a single one of my daughter's uniforms. School started 7 weeks ago. We placed our order about 15 weeks ago. How long does this place need to make uniforms? Unbelievable. She is wearing one used shirt every day to school, and a non-uniform skirt because have have nothing else. read more

Bought pants & shorts here for my son yesterday. Supply was very limited, they had no polos at all in my son's size. Only to get to the register to find out that the amount you pay depending on what private school your child goes to, so the person in front of me paid less for the same pants and shorts than me. Wrong on so many levels. Why do your prices matter as to what school your child goes to?? Do the schools know this, does the Better Business Bureau? read more

Use another uniform company if it's possible. We ordered the 3rd of July for a school start date of August 1st. Today is August 2nd, no uniforms, no shipping info, and no update as to why. It would have been nice to if they couldn't do the job in time they let us know and gave a refund so we could use the other uniform company. I'm sure I'm not the only one they left scrounging around, trying to find uniforms at the last minute because 30 days wasn't long enough to put the patches on some shirts!!!! Terrible, terrible terrible we will never use them again and will continue to tell everybody not to use them! The school advised us that this was the third year in a row that they did not provide the uniforms on time. Wish we knew sooner!! read more

I would leave zero stars if I could. Not this location but 800 phone customer service. They never answer and it took 6 months to get shirts last year. Their chat option is horrible bot service. Not helpful at all. They must be going out of business. Horrible. read more

Always a hassle and a wait to buy, return or exchange. They have limited hours yet. They still are not well staffed. Quality of clothing is average given the frustration of purchases and returns read more

Unfortunately, my review is the same as some of the other parents. I placed my order on 7/13 and have yet to receive my order. I have called customer service several times and the wait time is so long that the phone hangs up as a result OR if you have waited for some time, once you think you'd finally be connected to a live agent, the call is disconnected. I have tried emailing and it takes roughly 20 days to get a reply. I asked for a refund and was told that since the order is processing, then I cannot receive a refund for the 2 shirts. On last Wednesday, I made progress and was able to receive a refund for my daughter's skirt. This entire experience has been AWFUL and I wish there was another vendor my daughter's school could use as it has been almost 3 months and still no complete order. read more

This place has such a corner on the market in the valley it is the only part of the back to school season that I dread! They have terrible customer service, they have terrible return policies they have terrible shipping policies on things that aren't in stock in the store but they want to charge you $10 to ship them. The skirts are way more expensive than they should be. The collars on their shirts look terrible several months in... ugh!!! Truly I unfortunately have nothing positive to say about this business after 10 years of dealing with them! read more

I STAND WITH ALL THE PARENTS. I don't understand Dennis's hours. You're open when parents are working and you're closed when parents have off. I order online and it still takes two weeks to arrive. WHY? I'm only 20 miles away, NOT 20 states over. Amazon orders from different countries arrive faster. Just close the store down and turn it into an online store. You'll probably have more success and save money on renting the building. But something needs to change while our kids are attending a school that requires uniforms read more

Different year, same story with Dennis. They did not have all the required uniform items for our kid's school. We placed an online order in July and have still not received the shipment or an update on when to expect it. Customer service is non-existent and the store does not answer the phone. It's criminal we're required to pay inflated Dennis prices on mediocre clothing that arrives 3+ months after you order it. Unsatisfactory on all accounts. read more

Never answer the phones, been waiting months for shirts and of course no one knows what's the eta. Only open 3.5 days. Just terrible! Can not believe schools are still using this guys. read more

Love Dennis uniforms! The plaid is so cute and the material is great quality. My daughter loves her uniforms. Customer service is great and shipping was fast for all of my orders! read more

DENNIS Uniform - Phoenix - Dennis jumper in the Hamilton Plaid - Uniforms Near Me - Phoenix, Arizona

Customerservice@dennisuniform.com - probably the most miss leading address on this website. I have tried to get an honest response from this group. I purchased a handful of items from them on their website. This is dated mid June. I received a hair tie 4 weeks later. 6 weeks later a received 2 shirts out of the 4 on the packing list. I call to let them know I didn't get the other two. I was told they were being re ordered and rushed. I am now at the 3 month mark without having the proper clothes that I paid for to get through the school week. Had to drive down to the store to spend another $200 on clothing that should have already been here. I continue to sit on hold for them just to hang up, emails left unanswered... read more

This is worse place to order uniforms customer service was awful and they can't reach out if you have an issue with your order. I was ordered uniforms for my kids and spent $562 and order online for another two items that they didn't have in store, came late waiting for more than two weeks to come and only received one item still missing another item. My daughter really need it because school already start. I couldn't reach customer services via phones to the store or on online. Horrible customer services. I will never purchase again from this store . They don't really appreciated your business with them. read more

The worst store . I cannot imagine why schools insist on buying uniforms from the store. First of all they lookHorrible after the first few washes. A Kohl's uniform is astronomically better quality than these. Secondly the Service is probably the worst I've ever experienced. I had to drive over 30 minutes in traffic just to do a simple return to find out that they are closed when the posted hours on the door and on the website say that they're open. If you want to make a phone call forget about it. Nobody will answer or return your phone call. Ordered a pair of shorts at the beginning of the year for my daughter had to return they didn't have the next available sizeLong story short I never received them. I literally dread buying from the store it takes over a week to do a simple return ridiculous!!! read more

We ordered from Dennis last year in June and they delivered some items before school started in August, but didn't get the polo with the logo until a week after school started. This year they are much worse, ordered again in June and it's now mid-August and no polo or expected date of delivery. When I have called the customer care line during business hours it will say aftr being on hold for a long while there is no one available to answer the call and to use the website. I sent in a request to cancel and received an email response saying my request is under review. It has been a week now since that request and still no refund or further response. We will not be using Dennis again. read more

Due to my kid school I go to Dennis uniforms , I placed a order back in July and still awaiting for my kids uniforms to come in!! I keep on calling myself otherwise I'm not hearing back from them !! Dennis uniforms is not the place to shop at .. read more

So if you don't use credit cards and pay in cash, don't shop here. Spent over $400 yesterday in cash and today tried to return 2 items for a total of $45. Cashier said they can only refund $20 in cash. I said ok, return one of them and I will keep the other. The return was going to be $22.45 and she went and asked a manager if she could give me $2.45 over what was their limit. The manager told me he would have to call CORPORATE to see if he could refund $22.45 in cash. They had no problem taking my cash but boy getting it back isn't easy. They offered to give me a store credit but I have no idea if our kids will be at a Dennis school next year. Wish there was a better choice for buying uniforms, or at least another option. Not everyone uses credit cards. Some of us live on a budget and have gotten rid of credit. $20 refund limit in cash is unacceptable. I will do my best to shop elsewhere for any item that isn't required by our school and believe me I will tell the entire world about this experience. read more

Very good customer service. I contacted them regarding an item that I bought for my daughter. It got resolved very quickly. I went to the store a week before the sale. The tender recommended to wait for the sale. We tried some clothes. The tender was so nice that she gave me the reference for all the items so we ordered them online. We bought everything on the website. The website is very manageable. Thank read more

I just have one question for Dennis Uniform. Why are u always closed? And you don't update it on your website. I have been trying to get my daughter a pair of sweatpants for over 3 weeks but Dennis is never open. This is very frustrating and a waste of gas and my time. read more

Absolute worst location!!! It took me 15 mins to find the damn building. Their hours are ridiculous and unaccommodating to anyone with actual jobs. When location found they were out of size 12's but don't worry, they can offer free shipping when ordering in store. read more

I have spent the last three years getting uniforms from the store. Each year they manage to somehow get the wrong school in my order. Or the wrong size. And since all the great heart schools polos with the same it is very hard to notice. And then when I return I wait for a long time even though there's only two or three customers and they argue with me about the return or don't want to return full price etc. It takes so long to do returns or exchanges, it's ridiculous. I wish there was another choice. I have had a much better experience ordering online. But it is hard to tell your kid size with online orders. read more

I had a great experience with Ruben. He took his time with us to take measurements and letting my daughter try on clothes. And the clothes are quality and the customer service is great. read more

Honestly, very poor customer service! They wouldn't honor all of the skirts under the discount because it was not listed under basics even though I received an email that all skirts were 15% off. The store is currently closed and I had to do everything online. There was no live person to speak with and I had to use group chat. We used to go to Anton uniforms and they were awesome! I do not recommend Dennis uniform's. read more

I love the convenience of ordering online and I prefer the sizing here versus the other choice for my kids, but the store itself is in drastic need of better help. We waited forever at the register just to have someone COME UP to help us. There was a couple in line behind us (eventually) while we waited and another worker right there who apparently could not handle the register. I finally asked her if we were in the right place to pay and she said something like "yes, she's back there." It seems that if you only have one person that can work the register you should staff the store so that person is not spending 10-15 minutes with someone trying on clothes while paying customers wait at the register with the helpless girl folding clothes nearby. (Let's think about this, couldn't Ms Helpless have traded places with Ms Register?). Oh, and no apology for the wait once she did get there. Order online if you can, trust me. read more

I went the night of their 15 percent off sale for my daughter's school. I would have just ordered online, but I had no idea what sizes she needed. While everything was as organized as it could be, there were so many people there it was a bit chaotic, to say the least. I waited in line for about 45 minutes to pay for the uniforms I had chosen, a very long wait after working all day. It may be a better idea to have the sale for more than one night, or perhaps on a Saturday. Also, they need more than one location badly; with all of the schools requiring uniforms popping up all over, I cannot believe there is only one place to go. When I returned on a non-sale day, the salesgirls were extremely helpful and I did not wait, but again, more than one store seems more than necessary regardless. read more

We are new to a school requiring uniform so I felt a little overwhelmed but the staff was so friendly and helpful. Clothing is excellent quality so expect to pay more than if you shopped at a generic store. The location is nice and central for the different schools throughout the valley and they were so organized with school lists I was in and out in no time. read more

The product is average quality but overpriced. To return one shirt it can take hours. The stores are crammed and smell like a sewer. The workers where nice but not helpful. I do not recommend it. read more

I love this shop ! that was the first time I was there and everything is very organized and put together so well with each school in separate locations they help you out with everything that you need and I also had arrived seven minutes after they closed because I had a hard time finding the location and I traveled from anthem but they were so kind and they let me in just so I can get my kids fitted so I could order online and I told them I would write a great review because they were so kind and so patient and help me out because I travel so far to get there and the quality of their clothing was very well-made and I will always know now what to order online because they let the kids try everything on read more

Great place and friendly customer service. They have quickly resolved any problems if any occur. Would recommend to friends and family. Thank you Kate! read more

I've actually never been to this store, because I always order from the website, but my son's school is only a couple miles away and his uniforms are shipped from this particular store. Yesterday morning, I ordered two casual gym t-shirts with his school logo on them, and when I arrived home from work today both shirts were on my doorstep. Super fast service!! It was overnight delivery without the Rush Order or overnight delivery price. Thank you. read more