We hired Bob and his team to complete a full control 4 system at our home, wire and install a fully…read moreintegrated theater system, outdoor/indoor speakers, security cameras, automated blinds, and installation of new tvs in virtually every room. His team was not the cheapest but you pay for what you get. I owned and operated an electrical company in Washington state that was very large and i had certain standards. I wasn't sure what the expectations would be down in Arizona. From day one Bob was never pushy, he offered suggestions and ultimately completed our project on time and as promised. A job this size always comes with drywall damage and I knew that going into it. But it was very minor and at the end of the project you literally cannot notice any repairs. This company definitely knows high end home service for sure. Upon completion, the programming team came out to politely show my wife and I how the system worked from our phones, tablets, and more. Not once did our questions get overlooked the team took the time to log us into everything and I couldn't be more happy with the end result. Once we had more time to understand the system we added even more light switches to the program. If you have a large home and want the extra wow factor, and convenience of full automation of would say look no further than this group of professional, patient people.

The installation with them went smoothly I was very happy. However, the post-support experience…read morewas a different story. I emailed and called them multiple times, but I never received a response. Later, I discovered that the phone number in my Control4 to contact them was incorrect, but the email address I used was correct so that is on them. After a month of waiting, I finally reached someone via phone and asked for some programming changes. A few days later I noticed that some of my requests had been completed but not the rest. I had to chase them down to thank them for doing while inquiring when I could expect the rest. What's most frustrating about this whole process is all but one of my emails went unanswered and they responded to me as if I was just saying Hello. A few days ago, I finally spoke with an Ethan was friendly and promised to be my liaison. However, my request to have programming done for my Control4 to include my Marantz receiver has not progressed at all and there has been no communication. I would not have a problem if it took them 30 days to complete the issue, but the lack of communication is appalling. It's been a horrible experience. I happen to own a complimentary business to theirs and unfortunately would not be able to recommend them.

I found it necessary to upgrade my 15 year old computer to move into the Windows 11 world. Beyond…read moreall the data and photo files I'd accumulated over the years I wanted to be sure that all my software programs made the move with shortcuts and passwords etc in tact so that the transition was as smooth as possible. The Surprise Tech Guy (John) exceeded all my expectations. Both my old and new box were picked up on time and returned on time 48 hours later. Appointment's were confirmed by text and email. A very professional operation. I was happy to find that all my files and software were intact. The only difference was the incredible speed and storage of the new box. John even circled back to resolve a minor issue with my wireless mouse and keyboard. A very satisfied customer who has found the only tech resource needed going forward. Thanks John Brian C

Gabe is terrific. Knows his stuff and the way around computers and printers. He also came out to…read morethe house on a Sunday night to help me out. Great personality, nice and efficient. You will be happy if you need someone and call him.

JPG was quick to respond, and very accommodating with scheduling the initial visit. Eric was very…read moreinformative and professional, and a pleasure to speak with. So far this company (JPG/AZ Alarm) is proving to be much better than other national alarm services... which, based on my experience have bad business practices, unreliability if your alarm is actually set off, poor customer service, and higher prices. This is a much better choice for home security.

They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

We were more than impressed with the folks at Tekna Security! They came out to our house to assess…read moreour needs and gave us a free quote for a few options. There was NO pressure, Jared answered all my many questions, and we are very pleased with the package we selected. He didn't try to push products on us that we didn't need, and was very honest about why he would and would not recommend different products for us. The installer was friendly, knowledgeable and did a great job. We haven't had any issues with our system in the year since we had it installed. We can't speak highly enough of Jared and the folks at Tekna! They will take good care of you!

I did some extensive research (including having the big dogs like ADT out) and compared reviews /…read morequality of equipment / pricing and level of comfort on who I would like to use as my security experts. I have a technology background and from the very start I could tell Jared understood my needs and suggested the route I should go and what equipment I might need. I told him I wanted 6 hard wired cameras / 2 security panels / 2 smart thermostats / a smoke detector tied into their system and my 2 smart locks linked as well. He actually talked me out of one panel which saved me a bunch of money and am super happy as I use the app most of the time bs the actual panel. They came and finished the install in one day as promised and now I can monitor front / sides and the back of the house, open the front and the garage door remotely, turn the heat or A/C on and off, be notified of a fire and actually asked about a carbon monoxide detector while install guy was here and that is now also installed. All the doors and windows had sensors and they tested them all including the shatter glass sensors I had. They will also be doing the monitoring with no contract - I am super happy with the pricing and level of service I received. Don't hesitate to use them for your future needs.

Al was knowledgeable, fast, efficient and friendly. He was able to schedule me in fast and knew…read moreexactly how to make the wired Ring doorbell work with the existing doorbell.

I found Al's Home Automation through a Yelp search when my Lorex home security system was having…read moremultiple issues with both the cameras and DVR. From start to finish, my experience was fantastic. Al was easy to reach, very responsive, and showed up promptly. When he came out, he went above and beyond to get everything working again, and I was amazed at how much he accomplished in just a few short hours. He even brought his adult daughter along to assist--she was so kind and together they made a great team. On top of the excellent service, his prices were extremely reasonable. Whether you're looking to install a new security system or repair an existing one, I highly recommend Al's Home Automation!

I had Jim Miller install my savant system and I absolutely love it. I can use my phone or iPad to…read morecontrol any tv in my house from anywhere in the world... with cell service. Install was quick and painless. Jim's ability to make what could be very confusing home automation simple enough for me to understand is very refreshing. I hate tech people that make you feel dumb. Great people selling a solid product. I highly recommend Jim and his team to anyone.

As if being unable to make the system work wasn't enough, it appears as if Jim Miller has been…read morechanging the programming on my system since we parted ways. Light programs that were actually working no longer work. I cannot stress how dangerous it would be to use Desert Sound and Security. They are obviously inept as well as unprofessional. Feel free to email me and I'll give you a first-hand demonstration of my non-working system.

Once again, Jason provided outstanding service at a nominal cost. We had lost dependable signal to…read morethe local PBS Channel 8 and that is where most of the content we value is located. He understood the problem in just a phone conversation, then came personally and fixed it. Moreover, he simplified our setup to adjust to our shift from Cox to Wyyred service via fiber optic cable in our community. The result: outstanding reception across the entire spectrum of our preferred channels--and at significantly lower monthly charges! This is the kind of professional service that exemplifies what it looks like at its very best. I highly recommend Home Theater Innovations for all things related to audio/visual systems. You simply cannot get better service.

I recently asked Jason to help us out with a problem that occurred to our sound system created by a…read moreCable company guy. Jason immediately responded and set up a time to come out and fix us up. As usual, he provided attentive high-quality service and solved the problem in short order. Jason is a true professional and gentleman, and the best Home Theatre Innovation specialist around. Nobody does it better than Jason! Tom D.

I've worked with the folks for years. They are friendly and reliable to work with. They managed my…read morehome security system and monitoring.

I have reached out to SSS multiple times via phone/voicemail and text over the past week. Simply…read morewant to schedule them for service on my home security system. No response at all! Even asked that if for some reason they weren't interested in my business to simply state that. Crickets. Strongly suggest that you avoid Smart Security, the only Smart thing to do.