You just have to laugh when the lead Yelp review for DeMello is from Tony K in 2023. He writes "We live in a society where customer service is a thing of the past...especially after Covid. You often have to wait an hour to talk to any person...never receive call backs...status emails are no longer provided...and there is absolutely zero accountability for poor services..." Well, DeMello has delivered exactly the opposite of everything this guy said line by line. Ordered over $12k of product (bumpers, shocks, sliders, etc) April of 2025. As of today nothing has been completed with my order and as many before me have been saying - this guy just can't deliver! Have called, written, and texted Jason DeMello more than 20 times and all I ever get is no completion date or finished product. Completely unprofessional operation and recommend not spending any of your money with these knuckleheads - unless you want to pay for something and never actually get it. I've had to request my bank try and claw back the deposit money since the response from them has been zero.... Give this place a COMPLETE PASS! read more

I've been holding off on writing this because I'm not trying to flame an independent business, but my dealings with Jason Demello have led me to believe that he is truly a con artist and I want my money back from this thief. I ordered a bumper on 10/28/24. Yes, 2024. As of today that's 444 days. Almost 64 weeks. Website says 4-12 weeks for production, for what it's worth. Anyway, I follow up on 3/7/25 (more than 16 weeks later) for an update and request a refund if the bumper hasn't moved into production yet. I'm told "Bumper is currently in the cut and bend stage, welding is next. Should be done soon. I'm sorry for the delay." Great. Longer than advertised lead times, but so it goes. Stoked to get the bumper. Two months pass with no update and no bumper. Starting to get annoyed, I follow up on 5/7/25 with a refund request. No reply. Follow up again 5/22/25 and he asks for my order number, which is at the bottom of the email if he wanted to scroll down. Fine. Months pass. Still nothing. Follow up again 8/6/25. Nothing. Again on 8/8/25. "We were over whelmed by the number of refunds we have encountered in recent months, due to underestimated lead times and we are sorry. We are addressing and refunding them in the order they were received. I will update you as soon as I can." More months pass. Nothing. Another follow up on 10/15/25 asking if they can process my refund already and just get "Sure can". Still nothing. Follow up again on 10/29/25 "I understand. Please understand I'm doing everything I can to make this happen. I have numerous people all wanting it back yesterday. I'm doing everything I can to make everyone whole. I may have some this week. " Follow up on 11/7/25 "I understand. I have to go in order for who asked first and who is the oldest. I'm going as fast as I can, I should be able to this month" Follow up on 12/2/25. Nothing. 12/4/25. Nothing. 12/12/25 "I'll check with my list tomorrow and see where you are at on the refund list. I paid a couple off last week. I think you are coming up next ". Follow up on 12/15/25. Nothing. Follow up on 12/19/25. Nothing. Follow up on 12/21/25. Nothing. Follow up on 12/22/25. Nothing. Follow up on 12/23/25 "I'm Sorry we have a long list of refunds and I'm going as fast as we can to refund them all. You are 3rd on my list right now." Follow up on 12/29/25 " tried but it didn't happen. Looks like I'll have funds this week." Guess what I didn't get? Follow up and follow up and follow up. You get the picture. Lies lies lies. It's now the middle of January 2026. Been dealing with this fool since October 2024. Dude is truly a con artist and I'm not convinced he is actually capable of producing anything. Avoid purchasing anything from this criminal at all costs. read more

Ordered parts 9-11-25 and STILL have not received. Keep being told "two more weeks". Ridiculous amount of time to wait. Update. Asked for a refund over two weeks ago and just emailed to check status. Jason says apparently that January and February are slow months and that he will get around to getting me my money back when he is able to. I would absolutely say stay away from this business as they clearly do not have a sound business practice if it takes them over five months to deliver a single pair of rock sliders and do not have capital on hand to refund $1000 when they cannot deliver the product. read more

Ordered my bumper in October of 2024, despite the 4-18 week lead time, and after threatening legal action, I finally received an incomplete order in September of 2025. First excuse was the salesman was fired, then it was moving shop and eventually limited to no communication at all. After requesting for a refund on the parts not shipped, I still have yet to receive the money for items never received. This place is crooked and would not recommend. read more

We live in a society where customer service is a thing of the past...especially after Covid. You often have to wait an hour to talk to any person...never receive call backs...status emails are no longer provided...and there is absolutely zero accountability for poor services. I was in the market for a front bumper for my 2019 GX460. I just couldn't fine the one the I liked. When I did find one...it was from a custom fabricator....but none of them Ever respond back to my emails, IM, or calls....SO WEIRD! Then with my frustration, I posted on a FB page and asked for a recommendation. Boom...I get contacted by Jason...the owner of DeMello Off-road. He just started to offer front bumper for my model. After going back n forth...I decided to move forward and order directly through him with all the bells and whistles. I was expecting 16-20 weeks of wait time. But within two weeks, I was. Origins of updated bumper was in and sent to be powder coated. Then few days later, it was ready. Install date has been scheduled. I never expected status updates and personalized service. It is refreshing to have Jason be hands on with his company. I would highly recommend to anyone who's looking for custom bumpers or other products through DeMello Off Road. read more

Jason Demello and the team have always been a source of great knowledge with all things Toyota. They have helped me out several times over the years. Great service. read more

Unfortunately I have to echo Edgar B.'s review. Ordered rock sliders for my wife's 4Runner that never came. The communication was polite but ineffective. Jason always promises he's looking into it. After waiting almost a year now, I'm taking the hit and moving to a different vendor. This is ironic since my FJ is kitted out with almost the entire line of Demello's very fine metalwork (purchased a few years ago with no problem so maybe they have gotten too busy for their own good?) and now I have to tell people who compliment my FJ not to shop Demello. read more

Products are built with amazing quality. Extremely strong front bumper on my tacoma for winching. Was told 4-8 weeks when I called and ordered. Ended up being 15 weeks. Requested updates 2 months after order, then every 1 month. Updates regarding status were not accurate. Then I got the bumper and didn't get the mounting hardware with the bumper. They had to ship it separate. Mounting bracket for the winch took 3 months to get afterwards and again the hardware wasn't supplied. Had to request again. Some attention to detail lacking, but products are really high quality when you do eventually get them. So 4 stars. Also, daily Instagram posts with incorrect spelling and/or grammar. All the attention to detail is on the product I guess. read more

Demello Offroad - Demello 3rd Gen tacoma front bumper, no hoop. - Auto Parts & Supplies Near Me - Riverside, California

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I have been a repeat customer of Demello off-road last 10 years, buying everything from sliders, suspension, rear bumpers spread out over multiple vehicles (Fj cruiser , Tacoma). Service is always great, installs are flawless- best part is you can deal with Jason Demello. Highly recommend read more

worst shop in the world! do not buy here! i waited almost 5 months for my bumper and was told it wouldn't be ready for another 6-8 weeks !!! after they said itll be ready by aug for sure!!! told them i wanted a refund and emailed them it's been a week, and thereno answer. i also called, but there was no answer !!!! don't bother here with this shop. you will be disappointed!! read more

I highly recommend this shop. Very honest and prices are very competitive. Their products and workmanship are top notch! Vy is the best! Thank you! read more

Demello Offroad - Auto Parts & Supplies Near Me - Riverside, California

Great experience with my bumper purchase and install. Customer service and communication was excellent. I was helped by Vy throughout the whole process. I had no clue Demello was a full service shop. They performed the bumper install and a more aggressive BMC on my 4runner as requested. The work done was sooo clean, I was very impressed. These guys are top notch! The only regret I have was not buying a hoodie while I was there, haha. read more

Demello Offroad - Auto Parts & Supplies Near Me - Riverside, California

Took in my Tundra for a Suspension installation they were so informative before I got what I wanted for the truck Jason was very patient and helpful. My truck came out exactly how I'd hoped. Thank you guys! read more

I was looking for rock sliders and body mount chop for my 2015 4Runner and was surprised that their shop was about an hour away. Tiffany is the one who runs everything and she kept good communication with me throughout the process. I ordered sliders 2 months ago and missed the last batch so I had to wait for the next order. She called me last Friday and scheduled for 1030 today to get the work done. When I got there, they went to work on my truck immediately. I was satisfied with their quality of work that was done in a timely manner. I appreciate they took their time on my rig yet still got everything done while I waited there. I will definitely use their shop for future projects. read more

Absolutely out standing work, just had a new bumper put on (2011 FJ Cruiser) here with some new lights and a few other things. Sales manager Vy is awesome to talk to, gave me some really good advice with out making me feel stupid, and Jason the owner is the same way. I haven't been wheeling in about 12 years and have forgotten quite a few things, plus I used to drive a 2007 Wrangler so my fj is a very different animal. I've been to and talked to several off road performance shops here in town (N. Hollywood) and a lot of them have this "high fidelity" attitude and make you feel stupid for just asking a question. So I will sum this up by saying that 1 they have a great product, 2 they don't ask for your 1st and 2nd born when it comes to labor, and 3 they are just really coooooooool (I wish I could remember the name of the specialist that installed my bumper he did a great job) and to me that's well worth the drive. read more

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Everyone at DeMello Offroad has been nothing but professional, courteous and most of all patient. Everyone I have referred to DeMello, has told me after basically the same thing. Tiffany is an expert. (Not used lightly) Jason DeMello, no matter how much I feel I bug him for a silly question. Again very professional. I feel the staff there knows what they are doing. I've been 100% satisfied every time. I could honestly go on and on. Brake down of what they have done to my rig. 2016 Tacoma TRD OFF-Road ICON STAGE 4 DeMello Front bumper DeMello HYBRID Rock Sliders Re-did my terrible light job I did. It's perfect now. read more

Demello Offroad - Before and after DeMello - Auto Parts & Supplies Near Me - Riverside, California

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Good guys great innovative top-of-the-line product! Can't wait to get my bumper in a couple weeks !!!!!!

Thank you Jason and crew for getting my delta joints installed and sorting out the short I had with my Baja's on my FJ. As I said, I travel from Long Beach to have your team work on my rig because of your knowledge and professionalism you have in the off-road community. Keep up the great work and thanks again! Almost forgot, you also changed out my rear dif oil because you were concerned with a noise you heard. That type of detail I appreciate 100% Marc read more

What can I say Demello Off-road makes the absolute best off road bumpers. Braced from the inside with 3/16 plate steel, 1/4" winch mount and skinned with 1/8" plate these bumpers are absolutely indestructible. read more

I've gone to Demello in the past when I needed parts for my Tacoma, but never actually got down to writing a review. In a nutshell, they were fantastic to work with back then (~6 years ago). Now I'm back. This time to get some parts completed on my 4Runner. Demello was having a 20% off sale on 4Runner sliders (in my case they'd be used for door ding protection while at the supermarket and as a step for the cargo carrier) about 2 months ago so I decided to jump on the great deal! I initially started the conversation with Demello's team via email while my wife and I were on our honeymoon in Hawaii. To my surprise, my questions regarding price and availability were answered within minutes by Jason Demello. The man is easy to talk to and even included the installed price. This was on Friday afternoon so I decided to continue the conversation on Monday to get everything paid. On morning Monday, I was greeted with an email from Tiffany asking if my questions were answered the previous Friday, which they were. I decided to ask her when i could schedule an appointment with the shop for installation. She quickly responded and let me know we would be in touch once they received the product in stock (they were swamped with orders due to their promotional price). Working in the world of manufacturing, I completely understand not wanting to commit to a customer, ESPECIALLY if you don't know a legitimate time frame. Better to be safe than sorry. Fast forward to a couple of weeks ago, and my appointment for install was made. Tiffany's response time is top notch, and her ability to answer all questions is fantastic! So now I'm here and was greeted by Jason at the door. They're currently installing the sliders, and I'll be ready to hit the supermarket once again, without worry of door dings. Demello Offroad is still top notch! Their customer service is tremendous, and I would not hesitate to come back here for my future needs! read more

I have a couple experiences with DeMello... Jason had posted a deal on tacomaworld.com for some sliders that they had mistakenly made .5" too high. I jumped on the deal and contacted Tiffany to make an appointment to come in and get the sliders installed. She responded to my emails in a reasonable time frame which was great. So I came in on the day of my appointment and met Jason and he asked me if I wanted them to drill the extra holes when they install the sliders and I said yes. I picked up my truck after the install and drove home. As I was inspecting sliders I noticed that one of the bolts had not been tightened (I should have checked before I left DeMello). So I went under the truck to tighten the bolt. While I was down there I noticed that the extra holes had not been drilled. I was pretty disappointed since I drove over and hour to go to DeMello and took a day off of work (again, should have checked before I left). I contacted Tiffany about it and she didn't give me a hard time at all and helped me make an appointment for the weekend. They are not open on the weekends but she scheduled one of their guys to come in just to help me out. The day before I am supposed to go DeMello to fix the sliders I received my Icon Stage 4 suspension and had it installed by a local shop. When I got my truck back the rears suspension was installed incorrectly. No shock mount notches and the reservoirs were mounted in the strangest places. I told the installers that I wanted the notches done and the reservoirs relocated to the correct place. They tried to convince me that it was fine and that this "wasn't their first rodeo". But they said if I really wanted it done I could come back the next day and they would take care of it. So I took them up for that even though I was a little uncomfortable having them do further work on my truck, and planned to take it there after I got back from DeMello. So Saturday morning comes around and I am at DeMello and met Daniel and his kids. He took a look at my suspension and was shocked (pun intended). I told him that I had cash and I could pay him to fix it but I understood if he couldn't because he had his kids with him and I didn't go there for that work. But before I could even finish my sentence he said he would take care of it! He even inspected the front suspension! I genuinely felt that he cared about my truck and my safety. I spent a decent amount of my hard earned money for the suspension and it should have been installed correctly. I can't say enough about DeMello. I will be purchasing all DeMello armor, when that time comes haha! In my opinion it is better to spend a little bit more to have your parts installed by a place that are experts with your vehicle than to take to a shop that you are not sure about just to save a few bucks. Lesson learned. I now have peace of mind that my suspension and sliders are good to go. DeMello has earned my future business! These guys really care! Great customer service. Couldn't be happier. read more

So, the 5 Stars is for how great the Demello product actually is. The one I ordered (Aluminum Evil Eye Front Bumper for FJ Cruiser) is wonderful. I have a rear steel bumper from a different company and I will say that Demello is not only way easier to install, but more finely crafted too. Great job Demello. However, I must say that Demello sent me the bumper with no numerical address, just a street NAME and city, no number. It also came with a few dings. Who knows maybe UPS mishandled it. Whatever it's a bumper on a truck meant to off-road, so no biggie. Also there was no installation manual. I sent them a mean email and they responded apologetically. Demello seemingly is a smaller company. Made to order. If you're willing to wait a few weeks to a month for your bumper, Demello is really a good choice. All in all, great product. Buy this bumper and save a ton on installation. If I can do it, so can you. read more

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Great people and great service!!! Great bumpers and sliders. Always willing to answer all your questions.

Jason has worked on my Tacoma and my 4Runner. He has always been very helpful with any of my questions. I've been very happy with his quality of work. I had a little hiccup and without any questions he asked me to bring it it and he took care of it. Now that's what I like about Demello off-road there customer service and attention to detail. read more

Called right now to get a quote for regearing for my wrangler. Gave me some solid advice. Highly recommend this company! read more

Jason is the man! He answers emails quickly and is VERY knowledgeable! I was sitting in the lounge waiting for sliders to be installed and overheard his conversation with another client. He did a great job explaining different lift types, offering solutions for the client's intended use, not just throwing a large package in. I'll definitely head back over for any additional mods. Total install time was about an hour. read more

There was a blemish in the powdering coating on the sliders I had received. I contacted Jason, he was very understanding and within hours he was able to get another pair ready and personally dropped them off at the garage I had my 4runner at. Wow! If their product is half as good as their customer service I'm in for a real treat! Thank you again, Jason and the team at demello for jumping through hoops so I could make my trip back up to tahoe on time. You're the best! read more

I chose Demello Offroad to upgrade my suspension on my 4Runner. Their knowledge and expertise helped guide me into making a confident informed decision which I am very happy with. I would confidently choose them again! read more

Well, just picked up my Lexus LX470 and my truck looks great! Jason Demello and staff could not have done better! They made custom rock sliders, added lights below them that light up when the door opens, added a roof rack with a 40" LED light bar and 2x 6" in the back. I am very happy with them... If you're a stickler for details, like me, DeMello is your shop! Highly recommended! Thanks, DeMello! read more

Demello Offroad - Custom rock sliders, 40" LED light bar, 2x 6" LEDs in back, custom wiring, roof rack mounted... job well done! - Auto Parts & Supplies Near Me - Riverside, California

Great customer service! I have sliders and a bumper from Demello and I have 0 complaints. Tiffany is great with customers and is quick to respond when I had questions. Thank you for the great work! read more

Demello off-road not only is good with pricing but customer service is exceptional Tiffany stayed in touched with me through out the process from ordering my Icons and installing them and wiring up some lights and a switch panel on my 2017 Toyota Tacoma Off-road double cab long bed read more

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Excellent quality and amazing craftsmanship. It is well worth the 4 to 6 week wait time to have them build a bumper for your Toyota. These guys are really good at what they do. ~2005 4Runner Sport Edition read more

Demello Offroad - 2005 4Runner Sport Edition with new Demello Offroad bumper - Auto Parts & Supplies Near Me - Riverside, California

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Just awesome customer care. I initially drove to the shop to get new sliders installed. Jason and I got to talking, and after I mentioned an upcoming trip from Argentina home to Bako, he then took 10 minutes of his time to show me weak points he, and other customers had had, while playing with their rigs, and then the best solutions. That 10 minutes then rapidly became a 70 minute Q&A as I asked about other things. I can attest to other user's comments concerning knowledgeable interaction, prompt service, and attention to detail. Just a 1st-rate experience. I will be returning. read more

Great customer service. I ordered an Icon stg2 during this year's Black Friday sale, and not only did they price match, they shipped quickly. Now I'm waiting for their winch bumper! read more

Demello Offroad - Auto Parts & Supplies Near Me - Riverside, California

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I've been taking my rig to Demello since I first got it. Can't be any happier with the customer service they provided. These guys do awesome fab work! Tiffany is great to work with. Just like everyone else at the shop, she's very personable and her knowledge is on point! I highly recommend this place! read more

Jason and Tiffany are just the best at getting back to you on any question! Best communication and response time I have had with any business. read more

Great place and great products. Jason and the boys get it done over there!

Went to Demello to have a CabMountChop done on my 3rd gen Tacoma. Receptionist was very nice and accommodating. The shop was very clean and organized. Got the job done fast, fair price and quality work. They even painted the frame so it was hardly noticeable. If you want quality work from a reputable shop, look no further. read more

Top notch products and a friendly staff. These guys are great to work with. Jason, the owner, is very knowledgeable when it comes to modifying Toys for off road use and his fabrication work is second to none. Whenever I am looking for sliders or a new bumper for my FJ DO is the first (and only) place I call! read more

Great company, poducts and employees... and to top it off, the best customer service in socal!