Wow, what service! I called shopping for a cap shell for my sister's truck which they didn't have…read morebut the guy was an encyclopedia of information and I'm really bummed. I didn't write his name down, but whoever is on the counter right now at 2:50 answering the phones, your rockstar! Would definitely take my business to this place if I lived nearby I'm in San Diego and I may just stop off there just to see what trouble$$$ I can get into there and drop a few bills on my dads car to pimp it out. He really needs some night light ground effects and caliper colors and rims. Thanks for the info sir!

Tried to work with their support to figure out how to apply a military discount on one of the…read moreitems, and through several emails back-and-forth with information that was not very helpful. I was unable to apply any discount, and they were unwilling to accommodate me by trying the discount themselves to verify it works or not and told me to seek elsewhere on Amazon.

the new owner Steve is a real life ahole!!!! I've been…read morecoming to this place for over 12 years and have always been treated like family. Manny the owners father, was a great man and understood how to do business. i will no longer use this place for parts. ill just go to rockauto.com and order the same exact parts for a way cheaper price. yeahhhh I recently found out that Steve got rid of the riverside warehouse and claims the warehouse is in la, lmao!!!!!! JOKE no thank you STEVE!!!!!!!! Bring Manny and Alex back

I tried to support this small business by purchasing front rotors, but I ended up getting scammed…read more The parts I received were not the right parts for my car. Essentially Steve, tried to sell me something much cheaper parts after promising the parts I ordered were available. When I tried to return them, the store refused to give me a refund even after I agreed on 35% restocking fee. This is not how you treat customers, especially those trying to support local businesses. I will never shop here again and will make sure to warn others about their shady practices. STAY AWAY!!!

Both store employees on McKinley AutoZone snickered when I asked if they could replace my car's 12V…read more$300 battery around closing time. Had to ask the cut-off time of 45 minutes to an hour. The young man drove in an older white Prius of 10 years old or so and the young lady drove away in a new Mercedes.

Wow what amazing customer service I was helped by the wonderful young man named Dylan He really…read morehelped me out with my concerns. Even though they don't provide that kind of service here would definitely come back to him

I walked into parts authority needing specifications and help for a vehicle and the employee named…read moreTony I believe I want to give a shout out to Tony he's awesome he had great customer service a very honest and and it wasn't trying to get over on me told me the truth about thing and which I needed and help me not just with fast steadiness with with great customer service the guy needs a race thank you

For parts yes, just watch you purchase void... my husband went in to buy a battery, the sales car…read morecharge his card then voided it. Because my husband decided to use a different car. We that void never happened almost $200 was charged & not refunded. I went in to speak to them in person to straighten things out & get my refund... The manager at the time ( German) was rude when I explained to him what happened & I needed the refund... he asked for the voided receipt, & I showed him that it did get pulled from my account. Even showed him a letter from my bank that it was deducted from my account. After 20mins of him looking through their books, called corporate... he came back rude & said it doesn't show in his system. Asked for my # & said corporate will call me. Also asked to take a copy of the receipt... well I didn't wait for that call. I just let my bank handle it at this time. Manager was rude as hell (German) to me like as if I stole from him. I told him yo go back & check his cameras. There he'll find his thief.

love everyone here! the staff is hardworking, friendly, and honest. They got a huge range of…read moreinventory and I will be coming back many more times

Thomas the manager is a dishonest person avoid coming here i came to return a front suspension…read moreupper lower control etc i didnt wnd up using i knew it was a 30% restocking fee as it states in the contract. But this thomas days its a final sale because in the contract says all body parts is he been serious since when is the suspension consider a body part this guy is a joke will never be coming back avoid this place i should have listened to the reviews even his guy in the front desk said its a 30% restocking fee just wait for my boss to give the refund what a thief Thomas

Everyone here is SUPER nice, helpful, and all around cool and knowledgeable. THANK you for my first…read morebut wont be the last experience . That Yellow Car Tho ! Cheers Guys Thank you !

Good supplies great people. They're very knowledgeable and are willing to try to figure things out…read morefor you if you need a little help.

man man man!! this guy can get you anything * don't want to…read morewait for delivery? wait bout an hr and your parts there! * beats competitors like oriely's/auto zone/napa parts/pep boys this dude is the man the first time i bought from him not one of those competitors had a right cv axel for my 2016 mazda 3! i just went today to find a strut that thise places had told me itd be a 2 day wait... i called him he said come in 30 mins!

A month ago my alternator went out on a 2014 Corolla. I tried shopping around but couldn't find one…read morecheaper than $300 so I bought it from autozone. After I told my dad he said "You got ripped off" So i tried looking again and found this place. I called the guy and he was super nice he said he had one refurbished for half the price. I was reluctant at first but my dad told me to just give it a shot. I went and bought the part for $150 and my dad helped me change it out. Its been a month and the car has been running PERFECT. Thanks again to the guy working the front desk he was super helpful and gave a great price. Will definitely come back when I have something else I need to get for my car.

Auto Zone #05578, Riverside, CA Re: Rosa cashier…read more PCI #491940 To Whom It May Concern, Today on Saturday, August 23, 2025 at approximately 5:00 p.m., I visited AutoZone store #05578 in Riverside, CA, to exchange a blinker light bulb for my Jeep. The service clerk who assisted me on a prior visit had sold me the incorrect bulb, so I returned to the store seeking an exchange for the correct part. When I explained the issue, a woman from behind the counter came forward to assist. After looking at the bulb, she insisted it was the correct part. I explained to her that it did not fit my vehicle. Instead of working with me to resolve the situation, her response was dismissive and unhelpful. I left the store feeling frustrated, unassisted, and dissatisfied with the service I received. As a customer, I expect AutoZone staff to provide accurate information and courteous service. This experience fell far short of that standard. I am requesting that this matter be reviewed and addressed so that future customers do not experience the same treatment. Thank you for your attention to this matter. I look forward to your response. Sincerely, Claudia Gonzalez Bikerdoll2@yahoo.com

I'd only give 5+ stars for the store manager Octavian very helpful, patient and did not look for…read moreexcuses to turn us away. The reason for my one star wishing I can put negative stars is for a female who assisted us first but before that while in line they are having a conversation with another employee and cussing out loud not showing professionalism. Once we were assisted by this female worker, just finding excuses to turn us away not understanding our request and not taking their time to look for our previous purchases or receipts. I feel very bad for the store manager as it shows she does not respect Octavian as a manager. I hope this gets looked into by district managers because imagine how many other customers have to receive bad customer service and be turned away feeling like there's no solution to their requests. But BIG 5 stars to store manager Octavian thank you.

We live in a society where customer service is a thing of the past...especially after Covid. You…read moreoften have to wait an hour to talk to any person...never receive call backs...status emails are no longer provided...and there is absolutely zero accountability for poor services. I was in the market for a front bumper for my 2019 GX460. I just couldn't fine the one the I liked. When I did find one...it was from a custom fabricator....but none of them Ever respond back to my emails, IM, or calls....SO WEIRD! Then with my frustration, I posted on a FB page and asked for a recommendation. Boom...I get contacted by Jason...the owner of DeMello Off-road. He just started to offer front bumper for my model. After going back n forth...I decided to move forward and order directly through him with all the bells and whistles. I was expecting 16-20 weeks of wait time. But within two weeks, I was. Origins of updated bumper was in and sent to be powder coated. Then few days later, it was ready. Install date has been scheduled. I never expected status updates and personalized service. It is refreshing to have Jason be hands on with his company. I would highly recommend to anyone who's looking for custom bumpers or other products through DeMello Off Road.

You just have to laugh when the lead Yelp review for DeMello is from Tony K in 2023. He writes "We…read morelive in a society where customer service is a thing of the past...especially after Covid. You often have to wait an hour to talk to any person...never receive call backs...status emails are no longer provided...and there is absolutely zero accountability for poor services..." Well, DeMello has delivered exactly the opposite of everything this guy said line by line. Ordered over $12k of product (bumpers, shocks, sliders, etc) April of 2025. As of today nothing has been completed with my order and as many before me have been saying - this guy just can't deliver! Have called, written, and texted Jason DeMello more than 20 times and all I ever get is no completion date or finished product. Completely unprofessional operation and recommend not spending any of your money with these knuckleheads - unless you want to pay for something and never actually get it. I've had to request my bank try and claw back the deposit money since the response from them has been zero.... Give this place a COMPLETE PASS!

Amazing service . Had all the parts I needed for my Excursion and the employees are great. I will…read morekeep coming back for parts and recommend to everyone needed parts for their truck. Armando was quick to remove the part needed.

horrible customer service! sold me 3 parts 1 was wrong came back 20 min later didnt want to…read morereimbuse the price i paid for it, dude blamed me for the mistake and started arguing with me, not professional, not coming back, thanks troy