Great friendly, fast service!! Very quick and explained everything before they did it. Thanks for…read morethe great service!! Sue

Got a safety check done today. It was super quick and fast…read more We did ask for them to check the oil but they said it costed $15 to check the oil. That was a little depressing to get charged to pull a dip stick out.

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

I unexpectedly had a flat tire on my way to the gym on a Saturday. I was stressed because I now…read moreneed 4 new tires, since my SUV is all wheel drive. I called a few places and no one had 4 tires Luckily LB had the 4 tires I needed! They were very courteous and helpful. They were booked but they said they would squeeze me in. My car got towed there and they got the job done. The tires were expensive but I didn't have a choice. My usual spot for tires is Costco but that's in Kona and I'm on Hilo side. LB did a great job on my car and they saved me. They earned me as a new customer. Their staff is awesome!

They follow through with their guaranty. We had some issues but they found the problem and fixed…read moreit.

Keith is very busy. Best make an appointment to have your car check on. He will know what is wrong…read morewith the proper diagnosis.

Descent value and service in inner Hilo, so convenient location just off loop highway.read more

Thursday, after work my car unexpectedly didn't start. A coworker tried to jump it, no-budge, no…read moreclick - so suspected it was the starter! Had it towed to my house. Rented a car for the entire week, thinking there's no way my car will get fixed until later in the week. The next morning at 0800, I called Clint's and spoke with Sheldon(sp?) who works there and told him exactly what happened. He was extremely professional on the phone and advised I use Kens Towing to get my car there that day. He also let me know that they would do their best to get it fixed - if not that day then Monday for sure. Now, because it was an emergency (the only vehicle I own), I was super grateful to hear that. All I had to do was sign a waiver to keep the car there overnight or for it to stay through the weekend. To my surprise, Sheldon was able to get everything fixed that day - it was more than just the starter that was the issue! They are closed on the weekend, but I had been at my other house outside of town and too tired to drive back to get the car. When I spoke to Auntie on the phone, she told me that she would be in the next day to do some work and that I could just pick it up then if I would like. Everyone there is extremely humble, very knowledgeable, and quick to satisfy their customers. I highly recommend this place! If I could give them 10 stars, I would!

Good friendly service, old mom and pop shop. Have gone here for safety checks. Call ahead for…read morehours, appointment.

Full disclosure Im good friends with the family. That being said if Stan didn't do a good job I…read morewouldn't take my vehicles there. I take my diesel jeep, my Acura and my motorcycle there for years now. Stan is easy-going, polite, kind, reliable and always does good work

Quick and easy safety check. Just call ahead a day before and they will take care of you. No…read morenonsense, get your safety check here.

Charles responded promptly, was knowledgeable. A very pleasant man. He was very professional!…read moreThanks for the great service and assistance

Fast, affordable and reliable service. I needed to have a couple of tires replaced, I was not only…read moreable to get a quote the same day, but was also able to get them mounted. Took about an hour and was in and out.

I can't say enough wonderful things about my experience with JR at Firestone Hilo today! After…read morestopping at five gas stations where the air pumps were all out of order, I was in a real bind with a nearly flat tire and an early morning flight to Kauai looming. It was getting dark, rain was starting to fall, and I was worried about driving safely tomorrow. JR went above and beyond to help me, filling my tire with the utmost care and positive energy. His upbeat and genuinely helpful attitude turned my stressful day around, and he took the time to make sure my tire was ready to face the wet, dark roads both in the morning and upon my return. JR didn't just save my day--he quite possibly saved my life. Thank you, JR, and Firestone Hilo, for such an exceptional experience and for hiring someone as attentive and professional as JR. Highly recommend! Giuseppi 'Jo" King

When booking the appointment they said they would handle the third party warranty company. Brittany…read morethe employee working on the phone said she didn't have time to deal with it. 400$ for oil change and the fluid for leak finding and 2200$ to fix the leak. From a business standpoint, it probably makes more sense for the employee to spend the time to talk to the warranty company to get them to authorize the repair than for me to just go take the car somewhere else that will deal with it. Junior who took my call was nice and courteous when I originally set up the appointment. I'm not planning on going back. If your employees are too busy to do the work you might need more employees, or better ones that are capable of handling a working out the logistics of taking a phone call to a warranty company. Ask someone to cover for you, talk to your manager, or even the owner, im sure the owner would be thrilled to know he's going to spend X$ in wage labor to get XXXX$ in money from a corporation.

I have been a Kevin's Auto customer for years and am very satisfied with the service…read moreprovided,they'll give you an honest estimate and I do understand at times they'll find other issues and they're very good about checking if additionally work is needed ,even giving a timeline if it can wait. I know they can be trusted to repair what needs to and am confident in their abilities their staff are very professional and friendly and I am very satisfied with their service.

I would give this company 100 stars if I could. This auto place makes you feel comfortable,…read moreexplains everything, and even if you're not car-savvy they don't make you feel stupid or take advantage of you. Kevin is a master mechanic that has completed some of the most complicated jobs that even other seasoned mechanics couldn't figure out. I'll never take my cars anywhere else. Mahalo Kev!