Thanks to Casey and to Jack for their excellent help in the purchase of my 2025 CRV exl!read more

I recently brought my 2024 Honda Accord to Valley Honda in Aurora for a recall service, and I…read morecouldn't be happier with how everything was handled. From the start, Kristina Pszotka, the Assistant Service Manager, made the process easy and stress-free. She clearly explained what the recall involved, how long it would take, and kept me updated during the service. Kristina was professional, friendly, and very straightforward -- no runaround or upselling, just honest communication and great customer care. The repairs were completed on time, and my vehicle was returned in perfect condition. I've dealt with many service departments over the years, and Valley Honda stands out. If you need service on a Honda, ask for Kristina. She will take care of you and make sure the job gets done right.

After being "in the hunt" and navigating disappointing experiences with at least seven different…read moredealerships--including two other major BMW locations--I can confidently say that Bill Jacobs BMW is in a league of its own. I worked with Preston, along with sales managers Shaun and Gigi, and the entire team truly went above and beyond my expectations. Where other dealers were frustrating or opaque, this team was clear, transparent, and incredibly efficient. What stood out: Professionalism & Care: From the first negotiation to the final signature, I felt like a priority--not just another transaction. Patience: They took the time to walk through every detail of my deal without the typical high-pressure tactics. Seamless Process: The transition from negotiation to financing to vehicle setup was smooth and handled with impressive precision. Buying a car can be an exhausting process, but this team genuinely restored my faith in the experience. If you're tired of the runaround at other dealerships, save yourself the headache and ask for Preston and the management team here. They are true professionals who actually care about their clients. And yes--the new BMW M340i is absolutely fantastic. Thank you again to the whole team.

Russ and Rob were fantastic. They both worked hard to get me a deal I was happy with. I appreciated…read moreeverything. Russ always makes an effort to go the extra mile for you.

I had work done on my daughter's Ford focus recently. Kevin and his crew did a great job at a fair…read moreprice. I've been working on my own cars my whole life and when I brought PMW my car to do some work because since I needed it done quickly, they came through. The work was done correctly, I'm very particular, and at a very fair price. I also had them do some warranty work on my Audi which they handled great. They took my extended warranty info and worked with the warranty company to make sure it was done correctly and to my satisfaction. Don't hesitate to use PMW, I will definitely use them again in the future.

In need of a trustworthy car repair shop? PRESTIGE MOTOR…read moreWORKS, is an excellent option, on Rt. 59 just south of 111th St. Our BMW was serviced here and the service was positive. The team diagnosed and fixed the problem offering fair and competitive pricing. I recommend Prestige for your car needs. The staff, including George, Kevin and Ricky are friendly, fair and efficient.

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

I rate the Service Department for repairs from poor to awful. The repairs completed for over…read more$1,000 did not correct the porblem and the actual problem was finally made for $500. Also the transmission fluid was over filled and had to be drained to the proper level. The Service department should have mentioned the rusted-out front subframe (chassis/cradle) as a critical safety issue. The subframe, which supports the engine and front suspension, can fail, leading to loss of steering control. Immediate replacement is recommended.

No integrity, beyond dishonest at all. Like what Devon reviewed, they are the average worst dealers…read moreyou used to see 0 stars. Last second they confirmed that you are the first one who has priority to make a decision, a second later they told you a deal is done, money is coming from someone else. Was that the God who told someone your bank account to wire the money? What a joke.

This dealership is why most dealers get a bad name. The dealership model is pretty simple. Customer…read morefinds a car they want to buy, call to confirm it's there. Customer and salesperson agree to price and the deal is done. Well, not me. I'm prepared to buy the car and waiting on the documents so I can send the funds and I never get a reply and find out on the site the car is sold after I'm actively pursuing the car and saying I'll buy it just tell me how to pay.

Today I came in and searched to trade my car and buy a new car and I was met with Dion and he…read morehelped me out so much. This place was quick and easy and I highly recommend anybody looking to trade in in a car and get a new car or used car !!!!come here!!!!! he will make the deal happen

I will never buy another Hyundai again. I took my 2017 Santa Fe Sport to Napleton's multiple times…read moreover the course of 2 years to get the engine burn issue addressed. Each time required multiple back-forths and testing only to be told on the final testing that the issue was magically fixed despite this being a known issue for this model of Hyundai cars that can only be fixed by an engine replacement. Well, on Thanksgiving day (literally) while driving across the state my engine bricked due to said oil issue. Of course when the issue was first raised my car was at 80K miles and within warranty. When the car died it was at 110K and outside of warranty. Shameful. Hyundai and Napleton's lost a customer forever and earned some serious negative word of mouth to all who are listening!

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

I highly don't recommend this location 4000 Ogden. I worked with someone great but this location…read moreprovided the worse service ever. I put a down payment on a vehicle to hold it a week before I picked it up. When I picked it up and got it home the car already had issues so I had to take it back. A random lady from the place called me to tell me the car was ready to be picked it but she couldn't even explain to me what was wrong with the car told me that's not her department. They gave me a loner car on full tank and i gave them my car on half i returned they car back full tank and they returned my car back on E don't know how that was fair and the lady again told me that's not her department i hate the experience i went through with this enterprise.

Cruz went above and beyond with his service when I went to finance a Mitsubishi eclipse. I would…read morerecommend this dealership to family and friends :-)

Great People to work with! Cruz & Jared are super helpfull. They answered all my questions.read more

We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

I wish I could give no stars. Horrible customer service. My brand new car was given to me with…read moreengine light on and I was told to drive it a couple hundred miles and it'll go away. Lo and behold it didn't. It needed a part. It was in service the same week I purchased it. When I got my car back... 2 weeks later the engine light was back on. The air doesn't work. The car play works when it wants. Same for radio. It rolls backwards at the light once I take my foot off of break. Josh did absolutely nothing to alleviate the issue. The same issues still persist and every time I pick it up from service the engine light is cleared but like I said the same issues persist. This is clearly a lemon. The engine is horrible. The car struggles to accelerate. It stutters. I can go on and on. My screen glitches and blinks on and off. My mom also just bought a Mercedes and it's needed service about 5 times. Same for my friend. We all agree we will never lease again with Mercedes. I have the GLE 350 for reference. 0/10. Oh and my sales person Anna Maria was nice before getting the sale but after getting the sale acted like I was a burden and like my complaint is not valid. Yes, she acknowledged my concerns but had a very hands off approach. It took weeks to even get responses from upper management. I'm going to report this to BBB and to whoever else I need to. I won't accept this. Not for 1600 dollars a month.