The regular helper was not available so the mover brought someone he introduced as his uncle who showed up in flip flops. The "uncle" disappeared about half way through the job. Before that, he was so careless that he broke an irreplaceable beveled mirror on an antique dresser that was a family heirloom of my late mother's. I understand accidents happen, so I didn't say anything but I was startled that they didn't really apologize or acknowledge the loss.
I am disabled with Long Covid fatigue and was under medical orders not to exert myself (which is why I hired a pair of movers). However, I ended up having to help because the helper disappeared and there was no one else to help carry the furniture. The job had to be finished by nightfall so the containers could be returned to Uhaul by the next day. If I had not helped, they were not going to finish by nightfall. By the end of the day, I was so exhausted that there was no way I was going to be able to help move a final desk from upstairs to the driveway and to move the new piece of furniture in its place. So that was left pending.
Suffice it to say, I ended up bed-ridden as a result and lost many months of work.
A few months later, I wrote to see if they might stop by to move that one desk downstairs and replace it with the desk from the Uhaul that was stashed in the garage because I couldn't care it (I'm a single mother, so I could not do this alone with chronic fatigue in the pandemic). I wrote,
"Shouldn't take but 15 minutes. I've recently had surgery (a last step from my cancer in remission) so it will be a few months until I can lift things. I have guests coming in a couple of weeks and I'd love to have the guest room in better order."
He told me it would be a $120 minimum (again, this was for a job they left incomplete because I didn't have the physical strength to help carry these two items after his partner left). I declined because I didn't think that $120 was appropriate for a job they had left undone and that would take less than 15 minutes. Again, I didn't complain, but made a mental note never to use these movers again.
A few months ago this business send me an invoice for another customer. I reminded him of who I was and he proceeded to gaslight me and deny all the above (for which I have photos and a long paper trail of correspondence with Uhaul about the tight delivery time). If he had apologized, I would have kept quiet, but the fact that he accused me of lying when I ended up in bed for three months with soul-crushing Long Covid fatigue as a result of this ordeal was the straw that broke this camel's back.
I think that businesses that take advantage of disabled single mothers should have that known publicly.
Update -- 3/29/23. Since I posted this review, the mover dug up my telephone and has been sending me a series of messages that I am "slandering" him and "lien" [lying]. Again, had the mover had the compassion or manners to simply apologize for the broken heirloom furniture or to recognize that his hired partner had disappeared midway through the job leaving me to work on a clock for which I was paying him, or offered a reasonable quote for a 15 minute job, I might have considered removing this review. However, angrily messaging an aggrieved client about a Yelp review is not an o.k. response. I may be physically weak, but I do have the power of the pen.
Devin was hard working, but his partner (whoever he was, I recall being told he was an uncle, but whatever) was NOT an appropriate helper. As a business, he should have taken responsibility and apologized and been willin to make amends. Again, while I was shocked that at the $120 price quote, I am not a conflictive person and would honestly have been happy with an apology. I'm so tired of being taken advantage as a single mother. I also noticed that another reviewer noted that he texted her that she had an attitude, so this seems to be part of a pattern of angry responses to reviews. read more