AN ABSOLUTE NIGHTMARE! Please do yourself a favor and run as fast and as far away as you can if you…read morehear this company's name.
My wife hired this company for a single family pack-and-move from Woodland, CA to Sacramento (about 30 miles). We did the majority of the packing, but they still charged us for all of it, despite quoting us a discounted price depending on how much we packed.
I had to work on the day of the move, but we had hired movers, and my wife was there, so I did not believe that this would have been an issue. I could not have been more wrong. I came home from work to find my wife in tears, and my new home looking like a disaster.
The items they did pack were in mislabeled boxes, almost without exception. Boxes were put into random rooms of the new house without any sort of rhyme or reason. Fragile items and electronics were stacked under heavy items leading to damage. Many boxes were half-full. Boxes were stacked high in the middle of rooms, and low next to walls.
The real kicker was that they left about 40 boxes, including boxes containing electronics, outside on a back patio, purportedly because they could not find room indoors. However, during the weeks-long game of I-wonder-where-this-item-might-be that was our unpacking experience, we discovered large areas of completely unused space hidden behind walls of boxes.
The move-in could not have been accomplished more poorly had they tried, which I somewhat suspect may have been the case. Several of the movers, as well as the gentleman who seemed to be their immediate supervisor, were surly and rude. They were clearly not happy about having to do their jobs, and apparently incensed at the prospect of taking directions from a woman. One employee flew into a rage when my wife told him that a small piece of furniture should not have been taken to the new house, and hurled said piece of furniture across the lawn.
The last straw was the fact that they actually had the gall to come back at the end of the process and charge us thousands of dollars more than we had agreed to pay after the move was, "completed." My father, who is 80 years old, and has stage 4 cancer and congestive heart failure, was the one who wrote the actual check. After my wife, who had been the only point of contact with their representative, explained that we had no intention of paying more for what had been a terrible experience and a sub-standard job, one of their employees went behind her back to hit up dad for more money. This is flat-out illegal, prohibited by black-letter state law.
On top of all of this, they did not do the job they agreed to do, or upon which their original quote was based. They charged us the amount they had quoted to pack the entire house (plus $2,000, in the end), when we had packed more than half of it ourselves. The final cost for this move, not including the many hundreds of dollars it cost to do what they were paid to do, but didn't, was over $8,000.00 A number of items were supposed to be moved into storage and were instead moved into the house. And a number of other items which were agreed to be moved were left behind. They completely ignored every item that was outside in the yard, on the front and back porches, and in a shed. We ended up having to rent a truck and spend another day ourselves moving all of the items that these folks were paid to move, but didn't.
I may rewrite this review at some point to include all of the miserable details from that day, as well as the photos we took of the aftermath. For now, please save yourself from an experience much more miserable than this brief review can illustrate. Hire half-a-dozen college students, or even a dozen meth addicts for your move, as either group would do a better job, and cost you less.
