I sent this to the facility with no response so I am posting here. I was told during our event that there was also a mixup with the party the day before as they had it down for the wrong date. I do not recommend hosting an event here.
Good morning. I wanted to express my disappointment with the party yesterday. I wanted to give feedback because that's how things improve. First, the place is really cool so I hope it continues to grow and is successful.
When I got the information about the party, I was told that there were different options of equipment kids could play on, but that no one would need a login where we were set up. This was not true. One kid was playing Minecraft and the others wanted to join but couldn't because they didn't have a login. Roblox and we were figuring out how to get them logged in with different accounts so they could play together. There were a lot of other games available from what I could tell, but if there are specific popular games that won't be available or that the kids should bring login info for, that would be good to know. Especially since we ended up doing that for two hours.
I won't get into the food because I think you're already aware that there seems to have been a miscommunication when we ordered specific food items several weeks ago and the party host had down there was no food order. This could be why the kids were playing games on free time for two hours before there was any food or drinks served.
Since two hours had gone by and I was told it would take at least an hour for the tournament, I asked the party host to move along and set up Mario Kart. I was told there would be a set of rules as if the tournament was a very organized fun thing that would take a long time. First, it was not set up so all the kids could play in the "tournament." We had five kids which I notified of ahead of time, so arrangements could have been made ahead of time. The tournament took maybe 20 minutes because all it was was the kids playing Mario kart for a few laps and the host writing down where they placed and the score they got.
The final thing that drove me to notify you was the goodie bags. What really bothers me is that I asked ahead of time about the goodie bags and if they were going to be good for this age group. The goodie bags had one or two dragon or dinosaur plastic toys. The candy was mini M & Ms, which was good. The rest was loose yellow candies that were wrapped up in the grass paper, even a loose piece of ice cream cone candy. I thought maybe one had broken open and it was just a fluke in that bag, but they all had this. Both those things usually come in wrappers so I don't know why everything was loose. The rest was Werther's candies, which is not really popular for kids. This is not at all the candy I was expecting, and the bags overall were disappointing.
I appreciate that things can be laid back but some organization is needed. Overall, there needs to be a flow and energy to the party so that people coming and paying a lot of money for a party aren't thinking they could've just done this at home. Even though there were only five kids at this party it's one of them most expensive parties I have done and it really fell short. I had the impression you've been hosting parties for a while, but it seemed very new and I think there's a lot of room for improvement.
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