I've had a few windshield chips and cracks fixed by Deco and my experience has always been good to great. Not sure what the poor reviews are all about - that certainly hasn't been my experience. read more

Guy was nice enough but geez $140 for one chip repair, didn't call the insurance to see if they'd cover it. Didn't mention what he did. I don't even know if work was done or not. It looks the same. Wouldn't reccomend. Go to your mechanic. Also they keep trying to sell you on a yearly plan. This sure has changed. I remember years ago this was $40 and a handshake and the insurance covered it. read more

DECO Windshield Repair - My bill. $65 for a chip repair, sure. 2 extra syringes at $30 each? The chip was maybe the size of a dime. - Windshield Installation & Repair Near Me - Edmonton, Alberta

Since I have left this review on yelp, I have also responded to the customer service email voicing my concern, experience, and request for a refund nearly 14 days ago. I have yet to hear back from anyone from this company regarding a resolution. I now have a larger crack in my windshield because the technicians did not do their job. I have no interest in visiting one of their Mobile repair centers for the third time! It's obvious the business owner cares about his business enough that he is monitoring these yelp reviews. I want him to contact me and make this right. read more

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Went for a repair in 2023 , they asked me if I wanted a year of unlimited repairs so I said sure and signed , just found out they been charging my cc 95$ a year for 3 years , they are scammers , don't sign anything not worth it. read more

I'd give zero if I could! I'm extremely disappointed with my experience with Deco Windshield Repair in Edmonton. I was coerced into signing up for a plan by an inexperienced person who repaired an irreparable crack, which he shouldn't have bothered repairing. Later, I went to get another chip repaired by a different person, and they explained that I should never have been sold the package in the first place. I received a partial refund, but I should have been given a full refund, as there is no reason to use their service now since I have to replace my windshield. If this company were honest, I should never have been sold the package in the first place! I've sent 2 e-mails to the company in hopes of getting some help with this matter, and have not received a single reply from them. Disappointing way to do business. read more

I would give a negative score. I went in for a small chip at the Bowmanville Ontario location and dealt with Omar. He ended up cracking my windshield about 15 inches with three new chips in the windshield. this is today June 20, 2025. I spoke with a manger named Brenden Brown and I called the help line essentially being told they will not do anything to fix my windshield. I was advised that they have and would never replace a windshield that they have damaged. That I had warranty on their work and there is nothing that they would or could do for me. the kids father came to the location and started threatening us and screaming at us where we considered calling the police. We drove directly to another auto glass company and were advised that the full windshield replacement would now be needed. read more

DECO Windshield Repair - Windshield Installation & Repair Near Me - Edmonton, Alberta

Total scam Was charged over $200 to have one chip repaired. The bill says 4 chips repaired. There was only one. Billed for windshield plan. read more

THEY WRECKED MY TESLA!! Total disaster!!! Pulled up to pop up tent at Cambridge Mall. Nice repair guy told me it would take about 10 minutes to fix a small chip. Poor guy not properly trained on Teslas. I come back it's not fixed yet but he is working on it. I get in car. Climate control automatically acitivates. As he is working on the small chip an 18 inch crack develops. Blames tesla AC for temp difference. Feels bad for not telling me to turn off climate control. Takes full responsibility but next two layers of management will do nothing then say he fixed the 18 inch crack for free. The crack is still there right in front of the passengers view. Total disaster. They should replace the windshield. I wish I had seen these reviews. read more

DECO Windshield Repair - No crack - Windshield Installation & Repair Near Me - Edmonton, Alberta

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If there is a 0 I would love to choose instead of 1 for rating. Absolutely no customer service at all. Young employees at tents are alone and busy without proper tools or support or proper training. Went with a brand new car had only a small chip and this shop was not spreading to bay location in 99 street. After the treatment that chip ended up by spreading one way to the right. Went for another fill in and not longer that same chip cracked the other direction Thursday cost and still creamer to left further. Few month later another chip happened, went to south common location the employee had a massive line up and I went at 1:20 left around 4 pm and his drill died while working and next morning the chirp cracked my windshield till the end. Yesterday, April 9th, a new chip happened and I went right away to South common location around 5 pm left almost 6 and again the drill was not charged and left without receiving service and that small chip today is cracked in 3 directions, one to the end of the windshield. I believe I have a right to a new windshield and DECO pays for it. read more

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This company sucks!!!!! Got a crack "repaired" and then the crack starting getting worse. sent An email with pictures how bad the crack got. they said they wouldn't refund me my money back. even when I said your employee said if the crack gets bigger I'm eligible for a refund. They don't care. they give false information so they can make money. They also said a manager would call me in 5 to 10 days and it's been over 20 days now. Customer service is shit. The person that has emailed me his name is MARK he shit at his job. The job was done at Vaughan mills. DO NOT USE THIS COMPANY THEY SUCK AND THEY LIE!!!!! read more

More than 10 days since Benjamin responded to my original complaint and said they will treat my case with urgency. Unfortunately, no one contacted me to offer any resolution or help. I do not appreciate such business attitude. the City and Government should not approve such companies from serving the community, as they cause more harm, than favour. read more

Cost me $155 and crack looks worse. Guy accidentally scratched my windshield with tool and the "crackstop" hole that he made is very noticeable. Should of done my research first or just replaced the windshield. Waste of time and money. Don't bother. read more

Tech repaired alot of small chips and cracks, and did a good job. Everything else he sold me was a SCAM. ALBERTA RESIDENTS this company operates only for a short time and very erratic times. Do not buy a protection plan, they won't be around when you need it. read more

Upon finding out how Deco operates, I cancelled this "renewal" within 24 hours after I had a small chip "repaired in August, 2022 at the Namao tent. Fast forward now to the end of October 2024. I get a memo regarding a "hiccup"-Deco claims they hadn't charged me for the past year but would resume my plan and charge me accordingly for the upcoming year. After WASTING my valuable time on the phone, I thought it had been resolved, only to find a repeat of the company's ineptitude and incompetence. And, oh yea, the repair was useless and I ended up getting a new windshield anyways. read more

They made it impossible to cancel the plan from their website. Looks like a scam. Stay away.

1- I took my Toyota Camry 2021 to the mobile service at Yonge and Steels location on the May 15, 2024. There were two tiny chips on my wind screen I ask are your services reliable I don't want to spoil my wind screen, he said I will fix both. He started and fixed one on the centre of screen and then started to fix the second chip on top of screen as he worked on the screen cracked for about three to four inches and didn't mention it on invoice and didn't give any warranty. Now I am calling but there is no customer service who can help me to give warranty for the crack. I made a big mistake to trust deco repai person. read more

Terrible company, employee's are not properly trained and show no desire to do a good job. They never have the proper supplies to complete all the repairs that I paid for on my contract. The guy I had today couldn't clean my window because he had run out of window cleaner. Asked me if i had some. My contract says they will fix small pits in the windshield but the last 3 guys said they don't do that or its not worth it. Don't waist your money people!!!! read more

I had gone to Ajax Location(30 Kingston Rd West) to fix my windshield glass. There was a small crack of approx 1 inch. While fixing the glass, they pushed the glass so hard that the crack increased to 6". Not trained professionals. I would not recommend anyone to go there. Bad service , bad experience. read more

I am updating my review up one star. Only because the original rep who serviced my windshield thought he was qualified to fix my large cracked windshield ( the size of my hand) and could not. It took a few weeks to get through the proper channels but I am happy to say, I did get a refund. This place is good for dime/nickel size cracks but nothing major. I wished I could have had a better experience. Just beware. read more

These people are fraudsters in my opinion. I cancelled my "membership" but 2 YEARS later they "re-activated" my membership WITHOUT my approval. Not only that but also managed to find my new credit card number, again without my approval. Attempts to contact their office only resulted in 15 min waits on hold, only to have a message saying "our office is currently closed" in the middle of their work day. Avoid these scammers at all costs!! read more

original repair work great. Trying to get a repair done later impossible. I spent many hours either waiting, to be turned away as they are too busy. or like today, repair shop closed, went to rent location listed as open online, no technician at location(Edmonton South Common). waste of money and time! read more

DECO Windshield Repair - Windshield Installation & Repair Near Me - Edmonton, Alberta

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From the first place i read the reviews and frankly was afraid to order it. Customer service not really helpfull. I called me to tell a complain they don't care. We had washing mashing for 4 years with beco We done the insurance with them.its a waste of time and wast of money. Engeniar race the voice for my family. He been so rude and bad attude So we just cancel the insurance This happens in Manchester Rochdale Areya . I been insulated by them it but good service . Not Very happy with it. By - fathima read more

I had chips fixed in Calgary at Canadian Tire - Shawnessy. Brett, Brayden and Mark were onsite. Their service for me was excellent and how they interacted with everyone else was also terrific. What a great Customer Service experience. Lana read more

It is the worst vendor I have come across so far. I had to repair my windshield as the next day I had to go out of the country. The price was higher at $65, others were ready to do the same job at $40.As it was Sunday others were closed and I had a flight the next morning so I decided to get the job done by DECO in the parking lot of Canadian Tire, Richmond Square, 5200 Richmond Rd SW, Calgary. I offered payment through Credit card, Apple Pay, and E-transfer but the technician-Nick refused he said he only takes cash. It was evening and was closing I showed him my morning flight ticket. I told them I needed to buy a few more things so I could not go and come back with cash when I am back in Calgary I will pay you but he was adamant and said he would tell his manager. He called the manager and the manager asked him to threaten me that I would have to deal with the police, I felt like after repair I had done the crime, and even after sharing all my details with them, they kept bothering me. I could not pay as it was late evening when I came back I paid and called the Manager Jack Heywood and suggested you should accept another payment mode to avoid this situation, I was expecting he would apologize but he was firm that what they did was right and did not even say once that we will look into this issue and improve the process. I will never go to this shop and hope no one should go through this situation. I have no rating for this business. read more

I had my windshield repaired at the Royal Oak Center Walmart by a very competent Deco rep. I am pretty sure his name was Ben. It was 2 weeks ago around 5 6 pm. He did a great repair job and informed me about my options. I shopped 15 min later I was seeing thru a beautiful clear windshield. Thanks Ben for great service and for being so reliable all these years. I knew exactly where to look for your services as soon as I could. read more

I have been waiting for 2 months for my issue to be resolved. Support asked me how they could make this right. I offered a suggestion that they rejected. I offered more suggestions and they haven't replied. Customer support is really slow or non-existent. I reached out via facebook messenger and via email and still waiting on responses. Looks like lots have the same issue - I wish I read those before signing up. read more

I got a crack in my windshield fixed a year ago. Then I got a charge on my credit card for $94.45 from Deco Windshield Repair. Even though I did not agree to an annually charged plan with Deco Windshield Repair, they signed me up for a plan. DON'T USE DECO WINDSHIELD REPAIR. They are dishonest and they will sign you up for a plan secretly and then charge your credit card a year later. read more

AMA Promotes membership with DECO windshield repair. I had my windshield 2 chips repaired and purchased AMA Annual plan in May 2022 for $94.50 (they were set up in Northeast Edmonton Superstore parking lot, I have the receipt). In April 2023 I received an e-mail from DECO stating my annual AMA membership was almost over and would be charged May 10, which they did charge $62.95 on my credit card May 10 (DECO sent receipt stating it was good until May 10, 2024). I did not sign up or agree to be automatically charged. They did it anyway and I trusted DECO because they are associated with AMA. Who knows I might need another windshield chip repair. Then DECO sent me another e-mail last week August 17 stating DECO is charging me another $62.95 for same AMA membership (Which they did on my credit card) ! I have emailed them several times for refund of the second charge, no response, I called and sat on Hold for 20 minutes when they disconnected me, and still no refund of the 2nd/double charge. I had two small windshield chips repaired in May 2022 and have been charged $220. read more

Tried several times calling .Put on hold only to be told after 15 minute of waiting that there would be a delay of at least 10 minutes. 15 minutes later I was told to call back during business' hours. Repair should never have been attempted. Asking for a refund of my policy just the next day and still no reply. BEWARE..... read more

I pay for one repair ( not very satisfied) and exactly one year later without any advice, they charge the same amount the year before on my debit card (without any work done). Have to cancelled my card!! read more

In June 2023, I brought a vehicle fir windshield repair at the Orleans, ON location. On June 4th, 2024 a charge appeared on my credit card for $79.04 which I didn't agree too. I've been trying to call DECO to request a credit and just put on hold forever until a recording comes up and says that I'm calling outside of business hours... 1:00 pm MST. Tried emailing a few times. Looking at the BBB this seems to be a common practice that they bill your credit card after 1 year. I will be going to the BBB with a formal complaint. Beware and check your credit card. read more

absolute criminals. Said they could stop a crack, I paid $65 and one day later it split 3 ways right where they "fixed it". The pop up said I had to contact corporate who, when they finally responded, said that they don't guarantee their work and it's in the details of what I signed. So they just drill holes in windshield and if it works it works. Do not use them read more

Do not get your windshield repaired or replaced by them. they automatically add you to a membership and charge you. We got tricked into a membership renewal fee without being informed. read more

I was charged one year later for a repair plan! Be very wary of this company as I did not even sign up for this plan. They are very shady and now will not even respond to emails. Do not use them for windshield chips!! read more

they somehow got a hold of my new credit card info and charged me $146+. That is fraudulent. DO NOT give them any card information because with that they can access your accounts and charge you regardless. Happened to my coworker as well, and several other people it seems based on the reviews. read more

THIS IS A SCAM / RIP OFF. Nobody answers the phone...nobody responds to emails. I cancel my membership and they still charge my card. This just goes on and on and on...RIDICULOUS. At the time of the initial repair, was not advised this was a membership. I just wanted a 1-time repair. read more

Dont waste your money! Terrible repair and even worse customer service. The chip looks worse then it did before the repair!

This company is the worst one. After I cancelled my plan, they charged my credit card, even if I already changed it. I did not give any permission charge my new credit card. Their customer service is very bad, call them, is not possible, they did not answer to my email. I do not recommend this company to everybody. Don't waste your money! read more

on sunday october 1/2023, at walmart north in red deer,alberta, i had the pleasure of meeting christian, his kindness and professionalizem was absoutely top notch. i would like to thank him for the amazing job he did on my windsheild, customer's out there it definitely pays to have a membership with deco, i've believe i've been a member for 3 years now, there service is outstanding. cheers. read more

In 2020 I canceled my yearly repair plan prior to its renewal. They charged my visa. After threatening to post a bad review they refunded my money. you think I would have learned my lesson. in June, 2021 I got another rock chip repaired on my Lexus. On September 18, 2021 I received an email from them advising me that they charged my visa for a yearly plan on my Lexus. I obviously didn't have a plan with them or they wouldn't have charged me for the repair they did a few months earlier. The thing that really irks me is that I got a new visa in February of 2021 so they didn't have my new banking information to charge my visa. They took my new visa information from the repair they did a few months back and used it without my permission to charge me for a yearly plan that I never had. Gordon read more