The owner, Manny, will assure you that you will be completely looked after at his body shop. This is merely talk.
I originally had the entire front end, rear gate and new rear bumper installed and painted on my Lexus. The job was not completed on time, (1 week late) There was complete inattention to detail, with overspray from bad masking in several places.
When I picked up the vehicle, Manny took me directly to my vehicle and pointed out that my headlight mounting was broken on arrival, so they had glued it back together at no cost. I disputed the mounting having come in broken, as I had personally replaced that headlight with an entirely new module 1 month earlier. The fix seemed to be holding well so I didn't dispute any further.
Upon further inspection at home, I discovered overspray in several areas and returned to the body shop to show Manny. I had highlighted each instance with a small piece of green masking tape. Manny was very friendly and assured me that all problems would be corrected if I brought the vehicle back the next week and left the vehicle for 1 day. On picking up the vehicle, the major spots had been corrected but several instances were still present.
About a month later, it became apparent that the paint had begun to peel from my rear bumper. Manny was completely agreeable and stated the rear bumper would be repainted at his expense. He again took much longer than promised and even though I pointed out the missed spots of overspray from the original job, they were not corrected.
Again, after approximately 2 months, the paint on the bumper began peeling again. I returned the vehicle and he gladly agreed to repaint it again. This time I think it took 3 days. When I dropped off the vehicle, I requested that Manny personally inspect the work and have any deficiencies corrected before calling me to pick up the vehicle.
When I finally was called to pick up the vehicle, (after 2 more instances of the vehicle not being ready at the designated time), I inspected the vehicle upon arrival at the body shop. I could tell that the bumper had been repainted but something looked odd about it. On thinking about it further, I noticed that the rubber decking on the top of the bumper was missing. I went in and told the receptionist about this and Manny's foreman came out and spoke to me, advising that there had NEVER been a rubber on top of the bumper. I strongly disputed and requested that Manny be contacted so I could speak to him personally on the phone. I spoke with Manny and told him how extremely disappointed I was with the quality control coming from his shop and that the foreman was trying to tell me the rubber never existed. Manny asked to speak to his foreman, who took the phone, listened for a moment and then requested my keys.
45 minutes later, the vehicle was brought around front again, lo and behold, with the bumper strip (which they said never existed), installed.
It has been about 3 months since that last occasion I had the vehicle repaired at Royal. I recently discovered that the paint is yet again, peeling off. To make matters worse, I also discovered that this could not have been a new bumper cover installed, as a poorly done repair became apparent on the top surface of the bumper.
I give up.
I do not understand how this body shop is a "CAA approved" body shop, as nothing they do is ever done correctly and they will happily assure you everything will be remedied and then make no effort to follow through on their commitments. read more
