Just like other customers, I have been calling and making appointments so that they can live up to the warranty they promise but have yet to get a response. I have rotten wood that needs to be replaced. The deck has been replace 2 yrs ago, and for the money I spent for the composite deck and refacing. Someone needs to come and adhere to their warranty. Very Disappointed with the customer service by this company. read more

DO NOT USE THIS COMPANY! Four weeks after the install, the deck started to separate from my home. I called multiple times and submitted the paperwork (punch list) on the website as instructed for the warranty only to not be recontacted or told on the phone that someone would contact me. Eventually when I filed a complaint with the BBB I received a reply from the company telling me to book an appointment with a provided link. I did. No one showed up on the day of the appointment. When I called the number provided on the confirmation email, I received a text from the company confused about the appt then was simply sent another link to reschedule and a text saying "Schedule for another day thx" This has been a completely frustrating and dissapointing experience. The interaction has been super unprofessional. Who just sends a text like that? As a servicemember I would never recommend this company to another servicemember in the area and intend to have them placed on the "black list" for the bases in the area so others do not find themselves in the position I am in. read more

They came, measured the deck to change it with trex and about to give a quote. We never received. Called many times, emailed, texted and no response. Now looking at the review here, thank god, we didn't go with them. I think last year I checked their reviews, I didn't see this bad. Stay away from these guys, they don't respond at all, even at the point of sale! read more

Look at this point I have done my Due Deliengence with this DECK. I am not going to keep taking time out my day and giving energy to this company that IDK may not call me back. I just got off the phone with them and yet they try transfer me NO ONE ANSWERS the phone. The customer service plp said again they DO NOT see my warranty request. I have put it TWICE APRIL 7 and APRIL 21.... I have been calling DECK helmet since last week and every time I call it same shit with NO CALL BACK. IDK if I will need go up there to the location/SUE them for the work that is not done correctly/ or Dispute the charge because why am i paying for a deck you did incorrectly! read more

Extremely disappointed with Deck Helmet. One of their drivers thought it was acceptable to park on the sidewalk in a clearly marked fire lane at Walmart, completely blocking pedestrian access. Not only is this illegal and inconsiderate, but it's also a safety hazard -- especially for people with disabilities or parents with strollers. If this is how they represent their company in public, I'd be very concerned about their respect for customers and property on the job. Do better read more

Deck Helmet - Decks & Railing Near Me

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Never showed up for the scheduled appointment and I never received any follow up to my inquiry phone calls.

This is as far as I got. This is false advertising. They do not provide a free estimate until someone is in your home. Step 1: Two people come to your home with a high-pressure sales presentation. Step 2: is a satellite measure (maybe) The operator made it sound like they could start the job immediately. The two hour window is really a three hour window. If your appointment is at 1, you need to be available between 12 to 3. read more

Deck Helmet - Step 1 is really Step 2, and Step 2 is Step 1. Both decision makers have to be home at the time of the estimate. - Decks & Railing Near Me

Horrible experience with this company. I was scheduled for a 1:00PM estimate, with a two hour window, for the replacement of my deck surfaces and railings. According to their information, I was to receive a call to discuss the options, and they would provide a satellite-based estimate for my project. I never received a call. Nobody ever arrived at my house. When I called them, there was nobody available to talk to except for the customer service rep. Needless to say, they were immediately dropped from my list of potential service providers. And needless to say, I do not recommend that anybody waste their time with them. read more

Still no resolution unfortunately. I have been asked to take down my reviews on the social media as a precondition to get the warranty work done. That shows their shady practice of performing subpar work and then bullying hard working consumers to hide their wrongdoing. read more

Absolutely horrible service. They took our deposit of several thousand dollars and no matter how much we try to contact them, they will not respond. Their "location" is a PO box, their "customer service" is a call center and the owner will not return our calls after MONTHS of trying to contact him. DO JOT USE THIS COMPANY if you value any money you've earned. read more

I had old deck and I wanted to renew it. Deck Helmet offered me a good price to renew it. They started the work and finished it. I thought they did it good job. After one year privacy Lattices they put on the fence started to break and falling down. Also, the fence started bending. I called them and ask them if they can fix with cost. I told them clearly I can pay for it just I need someone to fix the issues but they kept telling me some one from Warranty department will call me and nobody called me back. You need to know, once they install the deck with poor quality they will never show up to fix anything even if you want to pay for it. read more

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In August 2024, I signed a contract with Deck Helmet in Maryland to build a deck and paid a deposit of $4,000. Later, because I was dissatisfied with the restrictions of the HOA, on October 16 of the same year, with the consent of Jason, the CEO of Deck Helmet, I decided to cancel the contract. One month after the contract was canceled as required, I have not received a refund. I called the customer service number many times but no one responded. There seems to be only one lady in customer service, who will tell you that the billing manager will call you later. In fact, I have called no less than five times, but no one will call you once, because all of this is a scam. I found that after each call, the CEO Jason would immediately send me a message saying that the check would be mailed. I judged that the message was eventually transferred to the CEO Jason, who is the creator of the problem. In fact, this company does not have any billing department or other departments at all. Everything on the Internet should be fake. It has been nearly a month since the contract was cancelled, and I paid ￥4,000 from the beginning of the contract. It has been three months so far, and this company has done nothing. The HOA matter should be their business, but I contacted everything myself. What this company has done is to deceive customers and has caused me huge financial losses. I am now seeking legal help, so here I ask everyone to be careful and not be deceived by fake websites. read more

Save Your Money Deck Helmet, as operated by Jason Aptor in the Rockville Maryland area, is one of the most poorly managed companies I've ever had the misfortune of working with. A qualified general contractor would provide better quality & selection with less aggravation or the barrage of pointless "customer service" emails. The "low pressure wash" is done at 3500 psi, is not low pressure and shredded the wood! Decking should arrive after demo and repairs, but is delivered first. No dumpster provided so crew loaded debris into truck parked on our lawn. Jason diverts workers from 80 miles to move furniture back to our deck that he, who's about 2 miles away, removed. It goes on. Billing however is VERY prompt. The workers are very hard working and will do anything asked. But they shouldn't have to be asked to clean up, move furniture, or not park on the lawn. That points to a lack of training or follow up by management. Use Home Advisor, Angie's List, or a trusted neighbor, but DO NOT waste your money with Deck Helmet. The materials are not what is on the Deck Helmet web site. Instead they're whatever the local Home Depot has in stock. read more

Deck Helmet - Some of the things found tossed into the landscaping. - Decks & Railing Near Me

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Completely unresponsive to warranty repair requests until I reported the company to the Better Business Bureau. The tech finally sent to inspect the areas of concern agreed that a section needed to be repaired and redone in order to maintain color consistency in that particular section of the deck. When he reported this to the owner (Jason), the owner then told me on the phone that the section was damaged was due to "lack of drainage and too much shade causing the wood to rot which then caused the coating to peel." I asked him if that was the case, why weren't similar areas of my deck experiencing similar damage? Bottom line: they will not respect their warranty even for relatively minor repairs. I can't recommend Deck Helmet. read more

If you're looking for a company that has good communication and reliable service, Deck Helmet is NOT the company for you. We hired deck helmet to redo our large back deck. Before the project even started, we had multiple workers show up on several occasions without a scheduled appointment. My husband works midnights, I run a business out of our home, and we have a 1 year old, no communication is not an option. When we called for further information and to inform the company of our frustration regarding the communication, the CEO jason shrugged it off and didn't acknowledge our concern. Project hasn't even started, and I'm already at my wits end. read more

I am an older person and have no computer skills so only being able to put in for warrenty work by computer is not helpful............... the deck WAS beautiful but not now. I do not recommend this company EVER read more

I've received text bombs from Deck Helmet for a couple of years. No biggie, marketing. I finally respond to these clowns and make an appointment. On appointment day, I leave work early and sit around waiting for them. Finally, about 1/2 hour past the appointment time until I finally call them. Two transfers later I get the right guy. He says "I'm looking at google maps and see that you have a rooftop deck. We're not doing them right now that is probably why nobody came." When i asked why they didn't bother to call, I got "I'm not sure" in response. My guess is that this dedication to customer service extends to their "craftsmanship". So, I think it is 50-50. If they happen to do a good job on the first pass, you may be happy you saved a few bucks. If there are any complications you'll probably deal with the same customer service I encountered. Clowns. read more

(NOTE: I would give this company zero starts but this is not an option) Long story: Horrible, horrible customer service. I am certain that there is a memo in the home office that states "ignore and stall any request on a warranty until they go away." We got deck helmet applied to our wooden deck in 2016. It was OK looking but was impossible to walk on barefoot in the summer. By 2019 it had started to peel in many places. We filed a warranty claim in April of 2020 as the peeling was worsening and it looked like water was getting trapped under the boards and causing rot. The Deck Helmet people informed us that our warranty would not include labor and would be $4,900+ even though the original application was closer to $3,000. (Glad they had a warranty...without it we might have saved almost $2,000 - sarcasm). They did say that they would give us a gallon can of their product and we could do it ourselves (they even offered "free delivery" of the can...wow, they are so nice - sarcasm). We fortunately had the warranty certificate that the guy who did the sale gave us and it expressly said it covered parts and labor. So they begrudgingly approved the warranty repair in a very terse email. It is now 16 months later and I have been told 5 different times that the repair would have to be delayed due to: rain, Covid, temperature, winter, etc. I have sent more than 20 emails and spent more than 3 hours on the phone over many calls trying someone to get the work done. I have been told on at least 5 occasions that "a manager" or "a specialist" would call me back later that day or the next. I have NEVER received a call back. Every time I call, a different person answers and I have to explain to entire story again (this week I had to re-tell it three times in one hour long call) and there is never any record of the issue. The people I talk to have said "we don't keep records of any calls" and "we cannot access email" when I tried to forward the email threads. Unbelievable! The product is also not great (obviously) but was a less expensive alternative to replacing the entire deck...I wish we had spent it. The application burns your feet in the summertime and looks like liquid plastic, at best. The photos make it look nice. They promise warranty for 10 years! The worst customer service I have ever experienced...worse that AT&T, Delta airlines and the DMV by far. Do NOT give them any business. There are far better choices out there with people who don't treat you like dirt. read more

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This company has had me on hold for the entire summer. The original paint/stain product is still under warranty, my son is available to do the work, and they refuse to deliver the product to my home. I have placed seven phone calls in the month of July, explaining the situation and have been told each time that someone would call me back. I was even told that the product would be delivered. No one has ever called back and no product has ever been delivered. And the supervisors are "always busy". Extremely frustrating. read more

Please please pleeeeaaaassssseeee read the reviews for the horrific company. The product is worthless. It's been "redone" twice. It's still bubbling and peeling off. Now we have rotten wood under their "protective" crap. The customer service is terrible. No one will call you back or return an email. DO NOT USE THIS COMPANY! I WISH I WOULDN'T HAVE TO GIVE IT ANY STARS! RUN AWAY! read more

Deck Helmet - These are just some of the rotten boards under the deck helmet. - Decks & Railing Near Me

DO NOT BE FOOLED BY THESE GAMERS! They are not business people with integrity. In May 2020 I called for an estimate. They told me someone was going to come to my house, so I blocked time to be there. Instead they performed a satellite estimate, and sent it to me, which is even more efficient, BUT THEY WASTED MY TIME. The estimate came to $4950. I decided that was too much, and decided not to move forward. They then continued to hound me by text and email. FAST FORWARD December 2020. I received an offer from them stating 50 percent off labor, so I called to get another quote. After a lengthy discussion and going over all the details and measurement of the same estimate. SAME SCOPE OF WORK. They, Justin, quoted me a price of $3950. He had to get the pricing approved by his boss. He asked to call me back and when he did he said it was APPROVED. I said YES to moving forward and scheduled an appointment for Monday, Dec 28 (today). They told me someone would meet me at the property between 2-4pm. At 4:30 I sent a text to Jason to get an ETA. Then Jason told me that they can't honor the price quoted and that it would be $5950. HOW IS THAT POSSIBLE THAT THE 50% OFF LABOR IS MORE EXPENSIVE THAN THE ORIGINAL PRICE?!?! They are crooks. THEY ARE SCAMMERS. RUN AWAY, DO NOT JUST WALK AWAY!!! read more

DH's protective, plasticized paint is rubbish and $6500 to apply that worthless garbage on a small deck is OUTRAGEOUS. Stay away at ALL COSTS. You can buy a plasticized paint product and have a couple of diligent neighborhood kids do the same work for 1/6 of the price. DH is TOTAL ripoff. read more

A Sales person from Deck Helmet came to my home to provide an estimate to resurface my deck on 04/15. The sales person was very nice seemed very knowledgeable. He said if I signed a contact that day I would get $1000 off the repair. Sound good, so I signed the contract . I didn't have a clue what I was getting myself into. It took them 4 months to finally coming around and completely the job. During the whole time I had all of my deck furniture inside the house. Most of the time they don't let you know when they are coming. They just show up. Very poor communication. They had a subcontractor to do the job, and wanted me to sign off on completion of the job before I had a chance to see the deck. I did see multiple issues & they were addressed 2 weeks later. The next year, There where some deck boards with the coating coming off & the boards where cracking. I set up for a warranty repair online, and about two months later the Deck Helmet repair guy just sanded the board painted a thin coating. One week later the coating was coming off on those same boards. So they came out & looked at & ordered new boards. Three months later they came out & replaced the boards, and did a very unprofessional job. The second year, I had multiple board with coating pealing off. I set up for the deck to be repaired online 04/17. I've been getting multiple appointment with no call no shows. Every time I call, this guy named John said so & so is sick, & will send someone out next week. 3 months later & still getting the run around. Save yourself the headache & avoid this company. read more

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Stay away! The job was poor quality. Multiple steps and rails have come loose within a year of the job being completed. contacting the company is useless after they finish the job. read more

We decided to reface a deck with composite materials instead of re building from scratch and with Deck Helmet it was excellent experience from the quote process to the end of the project. Communication was great. The project started on time, everything was done as promised with the utmost attention to detail, and the crew was extremely responsive and neat. I'm thrilled with the final outcome and would not hesitate to recommend / hire Deck Helmet again. Well we had few issues with lighting system not working properly however they had address everything right on the day when i submitted the ticket . read more

This was a waste of money. Their claim to "turn your worm out deck into a maintenance free composite deck" is quite misleading. We had a crew of 2 show up (unannounced) and wonder where the materials were. The left to go to Home Depot (didn't know until I saw the bags that came back), came back a few hours later and started filling in cracks with car bondo. No boards were replaced. . Next day was sanding and (spray) painting. I thought this miracle paint would be too thick to spray, but it's not. In fact, it sprays so easily that it's over sprayed onto my siding, brick and concrete around the deck. Now what's on the deck is starting to peel. Colossal waste of money! I could have just gone to Home Depot myself. read more

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What a rip off after over $6k in fees it looks like a 12 year old did the work. The lead guy doing the work was scammer. He told me he could give me a deal at $1,200 painting the underside of a 16x 20 Deck. I told him no way and did it myself in an hour and a 1/2. Be advised the lie about their Resurfacing system is nothing more than Primer and paint from Home Depot as the label says on the 5 gallon can. He told me each board Would-be $100 to replace keeping in mind this board is $11 at Home Depot.I asked him why so high and he said the additional cost was for supplies I guess they used 14k gold screws.The Finnish job looks awful some boards were very close together others had a 3/4 inch gap between the boards. A couple boards weren't screwed down others had screws sticking up. They got paint all-over the siding boards lifting up already read more

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The worst customer service and communication I, as a customer, have ever seen. To begin with and we should have known from the sales pitch of "the deal ends as soon as we walk away" that this company wasnt going to be impressive; however, we didnt listen to our gut instinct and waited almost 90 days to have our deck completed. First, trying to get updates on their 3 step process (1st payment, then 2nd payment and materials ordered, and 3rd payment after job completion) was extremely painful as we constantly had to reach out to them for everything. When we called, the company doesnt even say "deck helmet", someone always just answers hello, and the guys who do answer are absolutely clueless as to details of a job, the process, etc. After one of these phone calls, I called the owner, Jason, directly and had my concerns and questions completely ignored as he raised his voice and told me "not to call his phone" and that he "was not going to" make any promises that the job would be done within the 90 day contract. Now, I understand that the company cant work if the deck is wet, however, no customer should feel like the job they paid for will be messed up or not even completed if they call to ask questions or voice a concern. Once we finally got the paint and supplies delivered, no one called to tell us and they were carelessly left on the side of our home where anyone could have grabbed them. My husband winded up moving them to the backyard and called to make sure the 2nd payment had been processed. Finally, a few weeks later I receieved a call saying the team would be out to complete the deck. But yet again, with no communication, no one showed up or called to tell me the crew had an issue with another job and we had to follow up with Deck Helmet to find out when someone would actually be coming out. The next day, 2 men showed up and finished the deck. They were polite and did a decent job which is the only reason the company received a 1 from me. This company overall was a terrible and a regretful experience. I would NEVER recommend them to anyone as the owner is rude and the company is unprofessional, clueless, and lack customer service. read more

DO NOT USE DECK HELMET! Their subcontractor did a shoddy job replacing our wooden deck surface with Trex and replacing our stairs. They started by lightly spraying a primer coat of white paint on the support structures and the railings. Even though they laid a plastic tarp down, they still managed to get paint on the stone patio, the stone water features and the adjacent gardens that are under the deck. After removing the wooden deck, I expected the next step would be to put a second credit card thick coat of paint on the exposed structure and railings and get any areas that were missed by the spraying. Instead, they installed the Trex and then hand painted selected areas leaving the overall white features inconsistent and messy. The hand painting also got on the Trex. After they left, I realized that the replaced stairs were not properly aligned and each step was custom made so no two steps matched. I also found trash, tools, screws, saw blades and tape that was left behind. When I complained to Deck Helmet, with a lengthy email and photos, I was told that the subcontractor would come out to fix the problem. I also went online and generated punch lists to further document the areas that needed correcting. After getting no response, I decided to finish the job myself. After two weeks of meticulously taping and painting around the Trex and filling holes and areas that was documented but not addressed, I am now finished. DO NOT USE DECK HELMET! read more

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It was a wonderful experience having Deck Helmet resurface three decks, and 2 two small sets of stairs with composite deck boards. In addition, they removed and built an entirely new set of outdoor stairs . They added additional supports to the existing framework of all three decks which stabilized everything. Working with Jason was a whirlwind. He talks, measures, ask questions and answers questions all at the same time. Oscar and Franklin were two extremely hard working employees and both were on this job from start to completion. They kept us informed every step of the way. They did an absolutely remarkable job and took care of every detail. It was a pleasure dealing with this company, and their employees. They did everything they said they would and we highly recommend them. read more

The Deck is done and what a deck it is. Deck Helmet came in Fast and hard like a A-10 laying down precision fire to save the Marines. They called and advised that materials would be delivered. Next day - Home Depot delivered the materials to do the job. On that same day the Deck Helmet contractor came and revised with me the agreement. The workers removed the furniture from the deck and the furniture beneath the deck. They worked and worked and worked. They did advise me that I should not stress the work while in process but wait till the finish. There is a method to the madness. When they were done the deck was amazing. The Verticals are white and the horizontals are dark brown. Here is the best part: "My wife is very happy with it!" Done! read more

Bait and switch sales. I set an appointment for an estimate to resurface my deck, they called that AM the story is that they only resurface for people selling their homes but for only $14,000 they'll install Trex. read more

The initial interaction with the salesman was pretty good, even though you missed the first appointment. Everything else to do with a deck Helmet was atrocious. The service was terrible, the communication was non-existent. The value of the project was bad, the quality of the "deck helmet coating" was so bad I had to pay extra to have the contractor replace the railings instead of use the coating. The contractor Deck helmet used was fantastic. Deck helmet was one of the worst companies I have ever dealt with. I would rate this company less than one if possible... truly an awful experience. read more

I saw their ad in the clipper magazine and decided to call to get more info on resurfacing our deck. When I called, they set me up for a free in home estimate for the next day from 12-2pm. At 12:20 I get a call that they are on their way. Then at 1:40 I get a call with my estimate ($9,000 to $11,000). I asked how they got that estimate as I am still here waiting for their arrival. He said he looked online at my address and can see it in pictures. When I asked what happened over an hour ago when he said he was on his way, he told me they only come to your house when the contract is signed and ready to start working. This is definitely not what I was told when I made the appointment and would have never booked one had I known I wasn't going to talk to someone in person, see samples, and them get measurements. Totally unprofessional and a waste of my afternoon. read more

Awful experience. These are not "fake reviews" like the company will say. Look at the pictures, look at the complaints, and finally realize that people aren't going to spend time writing fake reviews (that makes no sense!). Poor product, will not honor any warranty, mismanaged, and on top of that, will spam call you for years, even if you are on the do-not-call list. read more

Beware of DECK HELMET! As a review stated earlier "They are not business people with integrity." On Saturday, June 26, 2021, Deck Helmet had a scheduled in-home estimate with us for a deck replacement at 2:00 PM, with a two-hour window. I received a call from their representative stating that he was on the way and would be at my house around 2:00 pm. I and my husband waited for him until 4:00 PM. No one ever showed. When I tried to contact him, no one answered the phone. They also talked about performing a satellite estimate, but I have not yet received one. THEY TRULY WASTED OUR TIME. STAY AWAY FROM THE DECK HELMET COMPANY!!! read more

Where to begin, 1 star is too good for this. This company is a sham. Supplies are from home depot, you can purchase for less expensive and hire a handyman to do the work. They drive up in this purple party van, should have been clue #1. Talk the good talk, get your money and it is downhill from there. Please save your money and time and use a reputable company. I used this company against my better judgement. The company owner is very arrogant and disrespectful. He just plainly does not care about the customer. There were several mistakes made on my project, including leaving wood from my deck with nails sticking out in my front yard as well as all over the back yard. Among other issues. Instead of simply apologizing for all the mistakes that were made the owner advised me he was out of town. When the project was finally complete after over a week he did not attempt to apologize until I called him and it was obviously not sincere. The other post are correct in their negative assessment of this company. Where to begin, 1 star is too good for this. This company is a shame.Supplies are from home depot, you can purchase for less expensive and hire a handyman to do the workhey drive up in this purple vane, should have been clue #1. Talk the good talk, get your money and it is downhill from there. Please save your money and time and use a reputable company. I used this company against my better judgement. The company owner is very arrogant and disrespectful. He just plainly does not care about the customer. There were several mistakes made on my project, including leaving wood from my deck with nails sticking out in my front yard as well as all over the back yard. Among other issues. Instead of simply apologizing for all the mistakes that were made the owner advised me he was out of town. When the project was finally complete after over a week he did not attempt to apologize until I called him and it was obviously not sincere. The other post are correct in their negative assessment of this company. read more

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The product is good and lasts several years. Maybe not 10 but close. This is the second time we had it done. First was 10 years ago. No complaints on that. My complaint is a lack of follow up on a rewear we made that was not done. This time we asked them to drive in loose nails before painting and it was not done. It's a hazard to walk on the deck without it fixed. We asked them to come back out several times to push the nails in and reapply the paint in those spots. It's been several weeks and they still haven't come back to fix the job. read more

I scheduled an appointment to receive a free estimate from Deck Helmet, after hearing their ads on the radio, receiving advertisements in the mail, and having them come up on an internet search. I scheduled the appointment online, and received an email confirmation the next day for my appointment with Team Egor. One week later, I received an email stating that my appointment had been canceled because I was out of the service area. I could call and receive an estimate over the phone, but couldn't get an in-person estimate. I found this particularly annoying because they heavily advertise in my area (Herndon, Va), including creating a webpage that specifies Herndon as an area they service: http://www.deckhelmet.com/state/repair-Herndon-Virginia.php I never received a phone call or anything. I will be looking for another company and will never do business with Deck Helmet. I wouldn't recommend them to anyone. if they treat potential customers this way, I can't imagine how bad they would treat me after they have my money. read more

Boy I sure wish I read all these bad reviews before I had the work done. This has been about the worst experience in dealing with customer service and I am embarressed at the price I paid for our deck. Total ripoff! The gentleman that did the work were wonderful but I agree with everyone else that Jason is very rude and unprofessional. The contract was changed on me, they could not do the work promised but yet they still wanted to charge me for materials not used and labor not done? I still have not recieved a receipt for materials and labor which was supposed to be 50% off which I now know is just a farce. My advice is use another company. One star is generous. One thing they do well is cash your check quickly. read more