I went into the store today and had the best experience I've ever had with skincare help! My skin is so hard to manage and Alex helped answer all my questions! She even labeled all my skincare goodies I got today with which step is for what - so detailed!Thank you so much Alex and I'll definitely be back! read more

Came to this store to purchase Ordinary Products. They of course also carry Deciem products such as NIOD. I have never tried these but the hand cream for dry skin was amazing. I need to come back when I have more time. On this occasion Tiffany was a joy and answered my questions about my current products. Tiffany also suggested a new product to deal with my hyperpigmentation. All in all a good visit. read more

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As a huge fan of the brand, I was excited to stumble on this store. Its really nice to be able to feel the products in person, though I'm not sure if they're allowing samples at this time. The store I think rotates around 3 employees, but the male looking employee ( sorry not sure what their pronouns were) that was in the store at the moment did a lovely job of helping recommend products to people who approached him and let us just walk around and browse. Unfortunately I wasn't able to buy anything as I was going on a plane, but I was able to find out about a lot of their new products! They also have masks to the aesthetic of the store. Overall I think it would be nice if the stores had something special to them (like skincare classes, events or samples) vs buying online to invite more people in :). read more

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I love Deceim products. I've been buying their products ever since they first started selling them. Unfortunately the first Deceim store I've visited has been disappointing. I was excited to go to a Deceim store when I was planning my trip to Chicago. They had products that were regularly sold out at cosmetic stores near me. Hell, they even had my favorite products in two ounce sized bottles. My experience was lukewarm because of the employees working on that day. They had a snobby attitude similar to what Sephora employees have. The Ordinary isn't a high, upscale brand afforded by only the high class, and can only be found at Sephora, Neiman Marcus, etc. The Ordinary is an affordable and simple brand geared toward anyone. So the employees should be treating their customers looking to buy something equally. They only paid attention to older ladies because said ladies were more likely to be persuaded to buy something they don't actually need. I guess since I looked like I knew what to get, the employees thought I didn't need any help finding anything whatsoever. Though being offered a basket earlier would've been nice for them to do. The interior of the store smells horrid. It smells like all the wood flooring absorbed cologne that was supposed to smell manly like cedar plus pine, and mixed it with air freshener But the smell was overbearing and unpleasant. Parking is non-existent around here even though it's far from the fun parts of Chicago. I took the blue line of Chicago's subway to get close. read more

I love Deciem last two years it always somewhere something on my beauty shelf. I was happy when I sow on IG than they opened store in Chitown. And finally visit it today. Store is totally like I expected from Deciem. Abnormally normal. It is combined with old ruins and simplicity. With all white details it looks pretty cute too me. With polite staff and nice music, with their prices, it is a place you wanna visit. They are very well educated about products and how to combine them, since they are very essential! It is worth of trying bc you can find your own combination for skin type. And you can build up routine. Thanks Deciem. Wellcome to Chicago. read more

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This is the BEST skincare store you can shop at. I'm so thrilled that Deciem has brought a store to my neighborhood, as I've been a fan for a couple years. Not to mention, the staff is as wonderful as their products. The sweetest team member walked me through her routine, suggested products to me, and just made me feel so welcome. For those apprehensive of this sort of routine, let me just say that The Ordinary line SAVED my skin. I saw some pretty rough breakouts in my freshman year of college, but with the help of their AHA + BHA mask and niacinamide, my skin looked phenomenal. I wish I had before and after pictures... but trust me. I was glowing. Please hit up this store. read more

Deciem - Me with the AHA + BHA mask HAHAHA - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

The products are great, this is solely based I. The service. The woman working was snarky and basically told me that I shouldn't shop there if I didn't do my own research ahead of time. I will stick to buying this stuff online. read more

I was greeted by a very kind staff. The young man who assisted me was amazing. He as knowledge about the products and was so excited to help me find just the right skin care for my needs that I could tell he truly loved the company and his job. I believe his name was Jackson. He was beautiful and kind. Mich R read more

II was already a fan of The Ordinary line, and a friend told me about her recent visit to this store. We met there so I could do some damage to my budget. One of the sales staff, Sarah, greeted me and asked good questions about my skincare concerns. She led me to specific products - she really listened! - and told me the order in which I should use the compounds. Some could be combined, others had to be applied alone. She didn't try to sell me the whole line, the way a lot of brands will. In fact, she told me one of the pricier kits I was eyeing was a good collection, but not the one she would recommend to meet my needs. Speaking of price: I bought products from The Ordinary, NIOD, and Hylamide lines, and even bought that kit I was eyeing just because I wanted it...and I didn't spend an obscene amount of money. Even better, I can see a difference in my skin. Deciem is definitely worth checking out. read more

Hi! I am a dedicated DECIEM customer from way back... since 2015. I love their products and their prices. Most importantly, I appreciate their commitment to transparency and their rigorous approach to educating their customers. So! I was very excited to visit the DECIEM Wicker Park store. I assumed that the customer service people would be like the website -- super informative, straightforward, etc. But no. Today, April 26 at about 5:20p, I walked into a nearly empty store; there was one sales person and two people at the cash register. I was the only customer. The sales person asked if I needed help in a condescending tone, and I said no, I think I can find what I want. (Didn't want to deal with the attitude.) But then I realized there was something else I wanted to buy and couldn't remember if it was a NIOD product or something else. I asked some questions, I said it had been suggested on the site. He walked me to two different displays. Asked questions, continued in a condescending manner. He was a jerk. I bought some stuff I needed, but from now on, I'll stick to the web site. I don't need to spend money to be insulted. Just saying: I'm 60 and female. This guy, maybe 26? Couldn't look me in the eye. Couldn't treat me like a human. I was wearing better clothes than he was. I was a paying customer. Whatever. No more. Avoid that place. read more

Well, I hate giving a not-so-great review in the face of the pandemic, because I know everyone is doing the best they can. But I was miffed that I drove into the city to pick up an online order and also get more, hoping to go inside the store with my tweenage daughter, who was excited to shop for her first skincare and make-up. Sadly, they only had curbside and it wasn't noted anywhere. This wasn't the beginning of the pandemic, this was in September where 99% of other stores were open for business. I drove 45 minutes each way to shop at their store specifically. I also had to make a special trip on the weekend, because they are only opened a few days a week. But again, not posted anywhere obvious. When I mentioned this to the woman working there, she was defensive - and fired back with snarky comments and talked over me. We stood outside in the heat, looking in the empty store, ordering off their ipad. The woman was knowledgeable, but you could tell she was annoying that I said I was disappointed we could not go in and also that I could not get there during the week because they were closed. We wore masks, we were completely respectful. The interesting thing is they made us conduct business on her ipad from 1' away...in their vestibule. This wasn't very safe yet they were worried we would jeopardize them if we went in? I think there would have been more space between us inside where there was only one employee in a fairly large space. I would say I rate Deciem a 5 for quality products at a very fair price and knowledgeable (albeit surly staff) - perfect for my 12 year old. But a 2 for attitude and 3 for Customer communication. read more

I came here with my brother over the weekend. The store is very well kept and organized. Alex was phenomenal. She helped us with all our skin care questions and concerns. Recommended a great skin care regimen. As well as letting us know in which order to use each product to make sure we get the best results. read more

I really enjoy these stores, good product, relatively inexpensive. Parking sucks here. I also don't get why they're still doing preorders only. Mandate some masks and open up or just stick to online, which is free shipping on orders over $25. read more

Ellen G., I had similar experiences, more than once. First salesperson looked at me and said, "You need anti-aging, right?". True, but I have also spent 15 years wearing a hat and a light-weight scarf and long sleeves whenever I am out in the sun. So, not smoking while sailing in full sun. I just do my own research, and go in and get what I need. The few times I have asked or overheard sales talking to customers under 35 y.o., they haven't known as much as they should have by simply doing a little 'research' on their own website. BTW, those two people at the cash register were also avoiding doing their job. I've watched, each floor sales staff rings out the person that they have helped. Time will come for them as well, and then we will see how snarky they feel. read more

I went into Deciem about a month ago after reading about some products from The Ordinary online. I'm not super knowledgeable, but the employees were incredibly helpful in answering all of my questions. I didn't catch the name of the employee I talked to unfortunately, they were friendly but not overbearing like some other places I've been (Lush). I wanted to wait a while to review to see how well the products actually worked, and I'm very impressed! I got the amino acids + B5 serum, niacinamide + zinc serum, and AHA + BHA mask (all from The Ordinary) and they ended up being around $20 all together which isn't bad. After about a month of consistent use, my skin is a lot more hydrated and some of my acne scars have started to fade which has been an ongoing problem. Anyways, quality products at a good price point, it's definitely worth checking out! read more

The products here are great and at an unbeatable price, especially for skincare. The entire staff is super friendly and always willing to help. They're very knowledgeable in their products and do their best job to find what's suited for you. Can't wait to come back for more! read more

website and door says they're open on sundays 12-6pm but when i went around 1:30pm, it wasn't open. need to update store hours. very disappointed. read more

This store is so beautiful it was very well kept and organized. The sales associates were friendly and I was greeted as soon as I walked in. The sales associate that helped me was Edgar Ruiz he was extremely knowledgeable and friendly. This was my first time purchasing a whole skin care regiment he walked me through all the products and recommend everything I would need from start to finish. My favorite product I purchased was the Ha Blur to finish of my new routine. I plan on going back and recommending this location to my friends, family, and co workers. Thank you Edgar for all of your help! read more

Super knowledgeable and friendly staff and I always feel like I successfully get what I need everytime I visit!

Very cool store for those of you who are obsessed with your skin! The product selection is awesome. Was helped by an associate who was very engaging and had some good insight about which products would improve my condition, his name was Jax I think. Altogether a fun store that I would stop by at even if I wasn't looking for something specific. :) read more

If I could give more than 5 stars, I would. EVERYTIME I visit this location, the staff is always so nice and helpful. I read a negative review before posting this and honestly believe this person was either lying or misinterpreted how she was treated in store because there is no way these angels did you wrong. I love this store, I love their products and I love their staff. I'll keep returning until I die. read more