I have been going into ULTA for many years. I have mature dry skin. I have noticed when asking questions to the YOUNG employees, they are more focused on selling you trending products from TikTok. Very disappointed. I end up spending more time using my phone to see if this product is good for my dry mature skin. I have been gonig more and more to Nordstrom or big box dept stores asking their mature professional employees for recommendations and get good service and honest service and then will ask about a product that an ULTA employee recommended and they are usally 99.9% telling me its not recommended for mature dry skin. ULTA please try to do better and educate your employees a bit better like it was 20-30 yrs ago. Not everyone is influenced by products trending on TikTok or other social media platforms. Thank.s read more

Courtney is the brow magician! She shapes brows beautifully and the tint lasts and lasts. She has helped me look my best which I appreciate! She is personable and fun. Run don't walk and book a brow appointment with Courtney. You will be happy you did! She's at the Kennewick Ulta. read more

Had a touch up color done for $76 Had hair washed & then was asked if I wanted it dried for additional $45. I was like are you serious? NEVER in my life have I walked out of a salon paid $76 or left with wet hair after paying for such service. The stylist said I could sit under dryer & walked away. I started to dry but no brush or comb even offered, just was ridiculous & left. Then was told up front services are charged by each service. Maybe tell clients that ahead of time going forward. Just unbelievable!!!!!! read more

Customer service at this location is very poor. When I asked an employee for assistance, she responded with a dismissive 'what?' as if I were bothering her. This is not how customers should be treated. Management should provide proper training on respectful communication. I will not be returning to this location. read more

I ordered a bottle of perfume. The package was shipped and it only contained the free samples of perfume that came with the purchase. I reached out to ULTA and they denied me any type of refund or re-shipment. I reached out several times to even find out if I could get some type of coupon or discount on a future purchase and it was denied. The customer service is awful. I'm out of $150 because someone chose to not put my product in the box. So ultimately someone stole from me and there is nothing I can do. My friends and I will never shop there again. read more

Hair salon service is amazing. Perfect color and cut every time. If you are looking to change up your look or refresh your current style, definitely make an appt. Would highly recommend. read more

Ulta Beauty - Gray coverage with highlights and low lights. - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

The moment I walked in the door, I was greeted kindly and offered assistance. The greeting was not overbearing whatsoever and at the same time made me feel serviced which I struggle to find elsewhere. While browsing, I was approached I by Cathie, the General Manager of the store... her energy was very pure and contagious. She was able to quickly help point me in the right direction and give a brief description for each of the products I was seeking as well as a few alternatives she personally suggested (I went with the suggestions). While checking out, I was helped by Darion. Our interaction was great and the over-all process was smooth. Quick, efficient, and friendly service. Cannot beat it. 11/10 would recommend. read more

I promised my daughter a trip to Ulta this Friday and I'm so glad I kept my word! She and I were randomly greeted by Bianca that helped us shop and even discover new beauty items. She took the time to thoroughly explain all of the products we were interest in. She helped me discover a beautiful Buxom nude lip gloss (White Russian). I appreciate her patience and expertise while helping me find my perfect shade to achieve the look I was going for. We sampled several fragrances as well, she even went Above and Beyond by searching in the back for a Clinique fragrance (My Happy Peony Picnic) from the back that I had favorited and was hoping to purchase on this particular shopping trip. My 12 daughter was thrilled that Bianca was able to knowledgeably talk makeup and even help her find a few chap stick and Hello Kitty items that were preteen suitable. The sales rep Bianca superseded any expectation I could have ever expected by making sure that we both were fully satisfied that day at the store. Ulta always carries a great price range of products from high end to drug store prices. The parking was a free lot right in front of the store, it was well left and very safe for shopping on a weekday after working hours. read more

Ulta Beauty - My little shopper - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

harlem and irving ulta,waited 10 minutes and nobody came to help me. wanted sunscreen. maybe they think because i am a senior i have no needs. well guess what i needed sunscreen and got it a mariano's. read more

Clean store, well-stocked..Nice Employees. Busy for parking. Go on a weeknight. Check put Charlotte Tilbury.

I have followed my stylist, Lauren (LC) who is now at this ULTA location. LC does wonders for hair with haircut and color and trust her completely with my hair. I was in need of getting a touch up and wanted to change it up for the Spring/Summer by lightening up my balayage and base color and wala the final results in the picture. I truly trust my hair with LC and she does provide suggestions and different options with colors. read more

Ulta Beauty - After - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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PLEASE USE CASH AT THIS LOCATION!! Be very aware of the declined card scam that 1 or more employees at this location are doing . Your card isn't declined , they just say it is. They literally will take the so called "declined" inventory for themselves without it being marked as missing inventory , because customer has paid for it multiple times . PLEASE USE CASH AT THIS LOCATION! read more

I'll preface this review with the fact that I love Ulta as a company. I shop with Ulta very often, both in-store and online, and I'm a Diamond-level member. But this specific location is the absolute worst. As soon as you walk into this store, you'll be constantly bombarded by sales associates asking if you need help finding anything. Which is a nice gesture, until you're being asked 6 times by 5 different sales associates in 10 minutes. (Yes, I kept track, and yes, one person asked me twice.) How can I possibly concentrate on browsing/looking at products if I am interrupted over and over and over again? I usually just give up in frustration and leave. In addition to all that, the inventory isn't great here. Often the item I'm looking for is out of stock anyway. read more

I'm a loyal Bravco customer...always buy all my hair products from them and have been extremely happy, although I do wish they would start taking credit cards one of these days! Today I passed by Ulta and did a little cheating on Bravco...I figured just a look around couldn't hurt. Right? I asked the smiling woman behind the counter if they sold my favorite (and way overpriced) shampoo Kerastase. "What's Kerastase?" she asks. And they call themselves a hair product store? Disappointed they don't sell Kerastase I still decided to take a look around...I noticed my favorite chi hair straightening products so another star for them. I was pretty impressed with the different hair and makeup products they sell, but I still prefer the intimate atmosphere and products that Bravco sells. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Preferred location of Chicago Local Media or Celebrities as they can easily drive to, free parking and quickly leave. Be on a lookout, YOU may run into someone familiar. ;-) CLEARANCE rack by the checkout register is my favorite here. I got a few very good products at half off. An extra unexpected expenses, but they were really really good, like LA ROCHE-POSAY EFFACLAR BB BLUR that worked on my summer oily skin when most primers fail, and a treat to experience ORLANDO PITA PLAY Flash Light Shine Boosting Spray and The Gloss Up. The wall of DRY SHAMPOO makes it easy to choose. Reassuring helpful STAFF manages to find you, even though I was buried, hiding behind products and trying to decide -- need, necessary + want (¬‿¬) read more

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Angela is AMAZING she took my hair from a bad keratin job to healthy bouncy curls!! She was incredibly informative and I haven't seen my hair look like this since I was a little girl. See for yourself :) read more

Ulta Beauty - after! - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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I shop this store for all my beauty needs. If you need it, they probably have it! The girls on the floor can be helpful... but not always. My last experience was wonderful however! The girl working in the Channel area really helped me figure out exactly which products would work best for me. I am extremely happy with my purchase. Be aware that this store will push you to try different products, but if you buy something get home and hate it they let you bring it back! Even after you tried it! And you can get something you want if equal value. I love that they do this!! Because sometimes you can't tell how you feel about a makeup product for several days. I have only gotten a facial here once but they did a fantastic job! I have never had my hair done here and can't really speak to that. This location is smaller than the other one. Every sales associate asked if I needed help. Everyone was nice and the store was laid out nicely for a guy visiting ULTA. Had a manager ring me out. Very easy to sign up for the rewards card. Made my shopping easy and effortless. Thank y'all for great customer service. The variety of products is very good. Missed a little bit some MAC items and some more natural products such as some from NATURA brand, a Brazilian brand. Also, they have a salon in the back of the store. Very convenient! read more

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I was shopping in the area and decided to get my eyebrows done. Being my first time ever, I was extremely nervous. I looked for the nearest brow service and was surprised that ULTA offered this. I called and was able to make an appointment with Mia C. When I arrived everyone was friendly and Mia was amazing. She listened to my concerns and eased my worry about having too much brow taken off. She checked in throughout the process and asked me if I liked it or not and made the changes I wanted without hesitation. I have another appointment with her and even though the store is far (25 min drive), I am happy to do it. Don't think twice when booking with Mia, she's great! read more

I I have been here multiple times to get my hair done and they never disappoint. Today I received a full highlight, haircut, and deep conditioning treatment. My hair looks and feels amazing! The only downside is the haircut cost $55 and I only got a little trim. Next time, i'll get my haircut at a different facility and get my color done here. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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After my not so fun experience at Sephora, I came here and it redeemed my love for coming in-stores. I got to swatch, got helped while I was looking for something they thankfully had, and yeah, overall just felt normal again. I definitely felt watched, but least they did right, these things are unavoidable sadly but they didn't make it awkward like I didn't belong or they just knew I was going to run out with product. That whole sentence within itself is sad to say, but it's how it is. Stephanie there was sweet as ever! LOVE HER! Made me feel so much better and was knowledgeable and personable. Other associates helped me too thankfully. Great time. Got what I needed and left feeling no buyers remorse. Thank you Ulta. I needed that pick-me up. read more

This is a review for the salon. I get all of my beauty products from Ulta so I decided to try the salon. I called for an appointment for a no-chip manicure and they took me in right away. From beginning to end this appointment was disastrous. I will never return to an Ulta Salon. The manicurist was pleasant. This is not a review about her, but rather her technique and quality of the salon. First, a towel was laid on the table to begin the manicure. There was black hair all over the towel. It looked old and dirty. I kept my mouth shut because I did not want to start off on a bad note. The table was missing wheels and was wobbling. I could not event rest my hands on the table without it moving. She apologized however, ULTA, get a new table! It was so uncomfortable and awkward the entire time because it kept shifting and moving. The manicurist then started the process. She pushed my cuticles back but never trimmer them. I went for a manicure because my cuticles needed assistance. What she did, I could have done on my own. I then asked for my nails to be filed. Which she did, but there were 3 nails that I had to point out were very crooked when she was done. They were fixed when I brought it to her attention. After the cleaning process I was asked to go wash my hands. I was taken to a sink in the back next to the employee's coffee pot which had old, burnt coffee spilt all over the counter and a bag full of an employees lunch sitting on the counter as well. It was disgusting. When the painting started, I had to ask for another coat because the first 2 looked so spotty and uneven. To everything I asked, the manicurist obliged. However, I should have never had to ask for so many things. She missed spots in the side of my nails and started painting so far away from the cuticles it looks like I have a weeks worth of out growth the same day. At this point, I was so frustrated I just wanted to get out. When she finished painting, she never massaged my hands. Ok, so I asked for lotion because my hands were dry. She said they didn't have any lotion so instead she dabbed cuticle oil all over my hands and told me to rub it in. I was blown away. Now I have oil all over my hands which is going to get all over my clothes, jacket and purse. Horrible service, quality and unsanitary. I'm sorry to say I will Never return to an Ulta Salon. Very disappointed Ulta, I expected more and I wanted to like you! read more

Ulta Beauty - My OPI no-chip manicure the DAY it was done. Will not be coming back. - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

I have been to many other Ulta locations for walk in hair cuts. Obviously the quality of the hair cut varies with each stylist but I had never before had a disastrous result...until I went to this location and had a cut by a stylist named Missy. I came in with a FULL head of hair, and asked to have everything shortened up, with the sides shorter than the top and and the middle MILDLY longer. After futzing around with sheers on the side for 20 minutes, she asked if she should just use clippers, to which I said yes, and to start at a #3 guard. She then completely shaved the sides of my head to my own dismay, and then spent TWO HOURS trying to blend in everything else. Check out the pic I've posted to see how horrifying the result was. I had to consult my aunt in the suburbs to try and fix it. Maybe I'll just be making that suburb trip all the time now... read more

Ulta Beauty - Asked for a normal haircut with the sides clipped to a #3 and blended in on top. Walked out w/ this disaster. - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Very disappointed as they don't have lots of brands what's usually Ulta carries,and they dint had lot of gel eyeliner pots,staff is happy to help but not happy as I had to drive to another Ulta to get stuff read more

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SUPER helpful staff! This place was clean and organized! So easy to find items, returning for a hair appointment in a week.

Yes, I know Ulta is a chain. But the people who work at this store are AMAZING. I came in looking for a product to get my fake eyelashes off. They were supposed to last 3-5 days, and it'd been over two weeks. I struggled for hours at home with different oils and had zero luck with the few remaining. When I asked one of the guys in here about bond breaker, he asked a coworker, and before I knew it, a team of three people were personally helping me remove them! Absolute rockstars. They saved my week and saved my eyes. Their expertise with a variety of products and their ability to problem solve on the spot was incredible and I wouldn't hesitate to return for future makeup issues too! read more

As a Ulta member since 99' this was my third visit using the salon services to get highlights. I was extremely impressed and happy with the outcome of services that I wish I'd been taking advantage of the salon services years ago. I had recently switched hair dressers after 15 years and was very skeptical about going to someone new. Ulta seemed to have decent prices listed online. I made an appointment using their online booking system after reading reviews on here. Salon services also go towards being a rewards member points which has helped me get achieve platinum status. I downloaded the Ulta app to track my rewards. Eddy went above and beyond my expectations. My first visit I brought in pictures of color I was interested in to give him an idea of what I was looking to get done. He gave his opinion but also gave recommendations that were extremely reasonable. He was very professional and easy to work with. He jumped level status and gave me discount on my highlight services. I will be using Ulta salon services from now on indefinitely. Eddy is the best in the Midwest :) read more

Ulta Beauty - Highlights and style by Eddy - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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Ridiculous prices. Their rent must be very high. We felt out of place and didn't feel welcome. Rude customer service. Some of my friends have bad things to say about this business. I'll encourage them to tell you their thoughts on this place. We won't be going back read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Absolutely love this store! I went there recently for the NYX sale. I haven't gotten a haircut at this place. I am a little hesitant because I don't know the quality of the cut. However, I like the organization of the State Street location better. read more

Just got my brows done by Karla at the Benefit Brow Bar. Awesome job! She even filled and concealed after. Thank you!!! read more

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Quietly tucked at the back of the main road. The selection here was ok, nice to look around as the store wasnt so busy. Staff were huddled at the Anastasia display. read more

I can't believe how horribly cramped this store is. They must be seriously violating some fire code because the aisles are barely wide enough to walk through. I had my bag from work and a small sack of groceries and I was knocking over shit right and left. Oopsie daisy.... Their selection of OPI nail polishes is excellent. They even had some new collections/colors. I will probably purchase a curling iron here down the road since their selection was huge (straighteners and blow dryers, too). Ulta pretty much sucks, although they have saved me a few times from having to go all the way downtown to Sephora. So for that, I am thankful. read more

I think I subscribe to 50 some odd magazines and half of them focus on beauty / health / womanly bits. Since I am a pretty easy promotional/advertising target (I never got into infomercials because I knew there would be no turning back!) I usually come to Ulta with a mission. THIS Ulta, although close to my abode, is in the middle of Best Buy's parking lot-o-hell. In other words, I must want something REALLY badly to shop here. As my boyfriend circled the parking lot of piranhas, I rushed into Ulta looking for Sue Devitt's facial mist (so refreshing - you must try!). I went up to the first sales associate I spotted and asked where the product was. *insert cricket noises here* After a few more blank stares, the saleslady says, "I've never heard of Sue Macs Debit. And I've worked here for nine years." A) She never got the name right after I pronounced it multiple times B) She never attempted to look for it at all C) I KNEW they had it because I, the little research bee that I am, saw it on-line. Thankfully, another Ulta associate was nearby. When sales lady number one repeated my request (incorrectly again), the second associate replied, "Sue Devitt. Yeah it's right there in front of you." No kidding. Nine years, huh? Looks like someone needs to re-ultafy herself. In the end, I had my product (but not after waiting in the longest line ever - only one cashier was working) and my boyfriend will never circle that parking lot for me again. Ever. Ulta is a GREAT store, but if you are in the North and Clybourn hood, head on over to Halsted. The staff and parking are worth the trip. read more

I blame the hotness of Christina Hendricks as Joan on 'Mad Men'. The girly adorability of Taylor Swift. The classic elegance of Audrey Hepburn... I want the perfect liquid-eyeliner pronto. There is a brand E Essence, apparently some kind of European Mass-mega-brand with German language packaging? Love it. They have an extra long-lasting Black Liquid Eyeliner Pen by that specific brand that is genius, cheap at $2.50 a pop- looks like a svelte Sharpie. This stuff is indestructible. It is Chicago weather-proof (Cold wind and snow), sweatproof (I wore thru an hour of pilates without it budging) Waterproof (Swam in a chlorinated pool, I have a mean backstroke) and this black did fade a bit thru all that but otherwise did not smear, crumble or drip. The dark winged line held it's retro on my eyelid and looked pretty darn good! Buy two or three (I did)! Also the salespeople are less b!tchy than those on Clark Street. I ask for samples and actually get them! Ahhh Customer Service, I thought I had lost you forever... Now I know where to go for my Stila. read more

The only thing I can say I don't like about this location is that the staff is very very very very very (etc...) annoying. They follow you and ask too many questions even after you tell them you are fine making choices by your self. It's nice to have someone around when you need them, but when you know exactly what you are looking for you don't really need someone else to make suggestions for you. Other than that the store is clean and pretty well stocked. It's in a nice location and I like coming here. Just wish the people didn't push themselves on you so much! read more

I've waited over a year to write this review. I really love this store. I used to just shop here for cosmetics but now I come here for salon services as well. I used to go to the Aveda Institute to get my hair cut/colored because I only work part-time and don't have a lot of money to spend on my hair. I was always very satisfied with the service I received at Aveda but, let's face it, it is a school and the stylists are students. I never received a bad cut or color but after a while it began to wear on me how, I would get used to a stylist and then ... poof! ... she'd graduate and then I'd have to get used to someone else all over again. One day last summer (2014) I saw an ad on Facebook for "Frizz Free Fridays" at Ulta where you could get a free blowout. I made my appointment with Robbie for the following Friday. He is adorable and I enjoyed chatting with him as he did my hair. I explained how I was an Aveda customer and he reminded me that as an Ulta Rewards member (which I already was) I could earn points on services and that with my budget I could still afford hair services at Ulta. He hooked me up with Rosie and I have been ecstatic ever since! (BTW, Rosie has been promoted to Designer 2 recently ... yaaay, Rosie!) I love the way she colors, cuts, and styles my hair. She's really good at de-bulking my very thick hair. On around my 4th or 5th appointment with Rosie I noticed that Ulta was offering a special on a 3-pack of facials so I signed up. I had my first two appointments with Nina. I left there satisfied with how my face looked and felt but I didn't really connect with her on the same leverl as I did with Robbie and Rosie. Then she up and disappeared before I could get my last facial in the series. Ulta scrambled to find a new skin therapist to replace her and they found a true gem by the name of Amber. All I can say is ... AMBER ROCKS! I have been seeing her regularly for my skin therapy and she has blown Nina out of the water! First of all, she really gives you a scientific lesson on skin therapy as well as products for anti-aging, acne, etc. Plus, she told me I was entitled to freebies that Nina never gave me as part of the DERMALOGICA® Power Resurfacing Peel series that I purchased. Now I'm seeing her for a series of Dermaradiance Microdermabrasion sessions. I love the way my face feels when I leave her treatment room. It's never red and it's super smooth. The store employees are also very nice and helpful. If I'm looking for something on the shelf and it seems to be sold out they are more than happy to check in the stock room for me. Oh, and did I mention that I'm racking up mega-points on my Ulta Rewards membership??? I let the points pile up and use them to buy all the high-end Dermalogica products I need to maintain my skin as well as other cosmetics, hair- and nail-care items that I use regularly. read more

Why have I never been here before?! Holy cow. I thought Sephora was good but this place literally has everything. You can even get your hair cut here! That's probably the best thing about this place, I can come here and get my crappy boxed hair dye, then turn around and buy Bumble & Bumble shampoo. It has everything, from the cheapest to the nicest brands. One downfall though, is of course, it doesn't FEEL as nice as Sephora, but who cares. I also really liked this place because the employees just let me browse without constantly asking if I needed help. I hate being bombarded, and if you do too, you'll like it here. But the biggest bonus, for me at least, was the selection of nail polish, because I'm addicted to that stuff. They had Zoya, Butter, Essie, and OPI brands too, which was awesome! read more

Needed some new makeup tips for the winter evening season upon us...so I thought I needed a professional to consult with. Yes, I thought of Nordstrom but I had limited time and needed easy parking. So Ulta on North Avenue it is! My nice, cutie make-up artist Johnathan told me of his recent move here from Texas so naturally I told him the first thing he needs to do is go out and buy some boots, gloves and a coat, STAT! He thought Chicago winters were a myth....what a sweet, sweet, naiive boy.... Back to the makeup....he did a nighttime smokey eye with browns. Pretty awesome since I ususally do greys for a smokey eye. The application was stellar and of course I needed the new hot thing, true red lipstick. Since I haven't worn lipstick for years, I forgot how hard it is to find the right shade especially RED. I picked out about 10 and Johnathan gave me honest opinions about all of them. I got some great new smokey eye tips and my first tube of red lipstick since 1995. Who knew good lipstick cost $23, now? read more

This place will suffice if the economy has made going to Sephora impossible. Ulta is a more reasonably-priced alternative. It does not have the same luxurious 'feel'; but hey, in Chi-town you could go broke on the parking meters alone. So, if cash is not flowin', this is the beauty spot I ' be goin'(to) ! Plus, they do have discounts and coupons a lot. Sephora, unfortunately, does not.:( read more

I went to the store recently for the first time. The store had a couple of people in their salon area but the otherwise practically empty. I ran into a few employees that never acknowledged my existance. I usually like being left alone (not a needy shopper) but I was looking for particular items that I was having problems locating. Seems that their business has slowed down since Whole Foods moved - I suggest customer service improvements if you want more business. I will still return as they had everything I could think of versus going into CVS. They don't have a lot of make up brands that I use but for other bathroom items, I will return. 1. Convenient with parking up front 2. Organized and clean read more

Ulta. Always and forever. I always feel welcome when I go to Ulta. This one in particular. I can't remember her name but she helped me find the right shade of foundation (it took a while and she was really patient). I found everything I was looking for and more. Love this Ulta. read more